RecNation bought a storage facility where I was storing a boat trailer. Access became a problem…read morewhen the keypad was broken for weeks. Then they added a proof of insurance requirement that I complied with. Within a couple months they DOUBLED the storage rate and added $15 for insurance even though I had complied. When I moved out they required 59 days notice in order to charge for an additional month. My registered letter of move-out notice came back undeliverable. When I finally reached them via email they required a PHOTO of the empty spot. I had to drive 70 miles round trip to provide the photo I've enclosed.

Do NOT come here. They have scammed me out of alittle over $1100. I have tried to get in contact…read morewith them through email & calling them over 40x. Still no response, call back or anything. Just speaking to a AI system every time. Stay away!!!

Absolutely five-star customer service! We have been clients for several years. The prices are…read morevery competitive, the premises are clean and secure, and Denise in the office has been very accommodating. We wholeheartedly recommend this self-storage facility-- convenient, affordable, and very well-managed!

From the owner: Sarasota/Bradenton self storage and outside RV/Boat storage. Family feel, locally owned.read more

Poor service representatives! Refused to return unused…read moreproduct (roll of shrink wrap). First took the product back saying it was opened and used. Stated we may not be refunded since they claimed it appeared used. Although it was not and appeared identical to other off self rolls. Then refused to give us receipt that they accepted the product. We asked for the product back and left the store after being insulted accusing us of trying to return an open and used product. 1 employee who claimed to be training the two others shouted profanity and walk out of the store in a drama filled manner. All this for an attempted to return a $35 @U-Haul roll of shrink wrap.

Chris was very personable, I rented a truck and dolly, he had everything ready when I walked in,…read morewas out the door in under 5 min. I was unable to get the app to work to turn truck in but left the truck after hours and put key in drop box and I had a correct invoice sent the next morning. Would recommend doing business with these folks.

I was impressed with this place when we moved in but as time went on and mgmt changed, the…read moreexperience went down. My monthly rate increased every few months and light bulbs in the place stopped being replaced (so my locker was always on the dark). I eventually cancelled since there was another self storage that had opened up down the street that was cleaner, nicer and cheaper.

DO NOT TRUST MIDGARD!!! THIS COMPANY IS A DISHONEST FRAUDULENT ORGANIZATION!!! I rented there for…read moreover 2 years, was totally paid up through end of term, gave more notice than was required to management when leaving, left a totally clean unit and confirmed such with management at facility. They have made a fraudulent claim against me and had National Credit Systems file NON OWED collections and post to my credit reporting. You can not trust this company!

Today I was treated by the most arrogant, insulting, and disrespectul woman on earth at the Clark…read moreRd, Sarasota location. As I entered the office to inform them that I had emptied the contents of my unit, this woman continuously interrupted me, and started screaming at me to "Get out"!!!!! at least ten times. She accused me of blocking her gate, which I wasn't, as my wife who was following me had no problem driving through. This woman should be fired immediately if you intend to maintain good relations with your customers and ultimate success. As a result of this encounter, I will never use your services again, and will advise my extended family and my 29 employees to do the same. I would encourage management to review the video of this encounter, if available, which took place around noon May 9.

Kayli at Extra Space Storage on Fruitville Rd is wonderful to work with. she goes above and beyond…read moreto assist you. I highly recommend this location for storage needs. Katie Mazzella

Just because a few molecules came together in the universe to create me, I'm not sure where my…read morefreewill comes from. I often wonder because I operate my daily life so differently than others close and distant from me and my family think I'm a bit off kilter. Freewill brought the nomadic gypsy dude lifestyle that was within and looking to get out in the woods, upon the prairie and in the swamps freewill has me still going to see what's on the other side of the mountain. However there is a plan that I'm pulling together, the four states that I will resolve around. Full time travel to and thru the states that I return to require storage as I'm not pulling a trailer as drag coefficient really bums me out, light and fast is how I roll and wish to continue to travel. What are your important needs and lifestyle requirements? Tax, healthcare, guns, weed, work, schooling - there's a lot to consider no matter your domicile but ya still need storage. Extrinsic and intrinsic values aren't on my doomer spreadsheet, I'm not an owner nor investor in storage, merely a renter to keep state necessary needs. And in Florida my needs are mainly golf related items and microfiber materials, I think I'll buy some land here, and I still might require storage. I'm very pleased this far with my storage unit here as prices are fair and the facility is secure and clean. Happy Trails to you too.

Clean facility and attentive staff. I would have given a 5 star review but they wouldn't pro-rate…read moremy bill, even though I moved out several weeks before the next billing cycle.

We rented for three years from Big Jim's, Lakewood Ranch in hope of making Florida our home. We…read morenever did move so decided to donate items. I originally went to unit on 5/7 and talked to Gracie, she said Sharon will be back on Monday 5/11 and will call me. I didn't hear from her so on Monday around noon I called her. Sharon (Manager) SAID NO ONE TAKES BEDS AND THERE IS A 350.00 DUMPING FEE. She wanted me to sign abandoned paperwork on the unit. Guess what I found a Charity and they came and took everything on 5/19. My billing went from 5/15-6/14, and they charged me my monthly rate of 158.00.(3 days) Over 3 years Big Jims has made a small fortune off of us $5688.00. but still took their 158.00. I tried reaching out to their Corporate office listed in SARASOTA FLORIDA, 941) 379-8470 (Primary Corporate & Sarasota Line) phone number disconnected. Good Luck people, Shame on Big Jims! Thank you Donna C

EXCELLENT Storage Facility. Beautiful spotless building and fantastic rates. That alone makes…read moreit rank highly with me, but the best part about Big Jim's is the staff. Sharon and Matt were unbelievably helpful and just made everything so easy. I have never had such stellar service at a storage unit place EVER. They go above and beyond.. Knowledge, Efficient, and 10/10 for service with a smile.

no one answers the phone, you leave a voicemail and they dontcall you back. they saw they want your…read morebusiness, but you can't talk to them. I rented a space on Monday, stopped to pick up the keys, no one was there, the business was all locked up. I then called and left a message , no return call in 24 hours, I called again, straight to voicemail. I will not be using them again.

Viviana is amazing and a joy to work with. the property was clean and safe the rest room was…read morespotles!!!!!!! I'll definitely use this location in the future 5150 University Pkwy Sarasota, Fl 34243

They stated the price was not introductory and even told me they would not raise rates, Soon as the…read morefirst 4 months I was made to pay upfront passed the price went up over 40% I am moving out obviously and will NEVER use or recommend these crooks again. Bradenton Florida st rd 64 east store

My experience with another storage company: The storage unit I reserved 2 weeks ago (didn't require…read morea deposit) was $113 for a 10x20, and when I couldn't pay for it today (revealed reason was because they were closed for rentals and had no staff on) I was looking on the site to see the 10x15 the rep on the phone was telling me about because my 10x20 was magically not ACTUALLY reserved, and that same 10x20 unit was now $200 the day after a HUGE hurricane. Hmmmmmm. 2 week difference, a storage unit not like a flight, bus, or train ticket, After a storm where people may literally be losing their homes and trying to store what they could actually save, the price has jumped $87/mo? Don't ever use NSA storage. I was taken care of down the street at Extra Space Storage, and although they had to close today at 1pm sharp they stayed a few minutes extra so we could finish in the dark because they had no power the whole time. Much better experience, and the prices make much more sense. The rental process took only minutes, and the young lady I spoke to on the phone to make double sure I actually had a unit for the movers to unload into was so sweet! She was almost surprised I was asking if they were open lol It's a service, that woman was not from the location I went to but she has no idea how big of a panic attack she thwarted. Overall, very very very satisfied with this rental process, and super appreciative that they waited an additional 8 mins before locking up so we could jet out. They deserve praise! Hopefully they don't get in trouble for this act because I fly out to move 6 states away on Monday and didn't have any other options while movers were LITERALLY en route to my apt to load and this unit was a literal lifesaver as well as money saver