My experience was pretty underwhelming. There was no customer service at all…read more I am not familiar with this mall and I only needed to stop at Charming Charlie's, nothing else. So I called first to find out their hours and where they were located. I specifically asked if they were in the mall or in a free-standing building. And where should I park so that I didn't have to walk through the mall. The girl gave me directions from the Apple store. Which is inside the mall. I had to call again, once I was in the mall and walked through it, to find that it was IN FACT outside and nowhere near where I parked. Once we finally found the store, we walked in and it looked closed. Nobody greeted us at the front for a coupon. I walked around the whole store and didn't see anyone for 10 minutes. I finally saw an employee straightening things, but she didn't once look up or address me. When I found what I was looking for, I had to ask for checkout. The girl, annoyed, yelled for another employee who we never saw, and she rang us up. She wasn't friendly either and was clearly bothered to be working holiday retail. In general, I love Charming Charlie, but this was the worst experience in their stores.

My wife and I went to Polaris store Sunday. The sign said $5 ... but they said NO!…read more They need to check their signs and be accurate.

Lucky Shoe Store is a hidden gem in the Polaris Mall. My wife and I sat down with a very patient…read morestaff and found the best shoe for her and her specific foot accommodations. One of the all stars who works there is Lindsay! Kind, funny, and very informative. Great prices too. 5/5!

From the owner: All of our fit specialists are educated and trained on foot anatomy, function and product lines to…read morehelp prevent and support foot health conditions. We also have pedorthists at our Canton and Fairlawn locations. Everyone on our team is trained to fit therapeutic shoes and modify footwear using devices to relieve painful or disabling foot health conditions.

The ladies here are so attentive and love to give you an outfit make over :) they carry a large…read morearray of clothing for all sizes for that perfect going out fit! Be prepared though, it is a smidge higher price point. Would definitely come back in soon for my fun clothes!! Thank you Esther, Kiara, and I forget the other girl! But yall killed

Last year December 2022 I had a very bad experience with an employee at this location. So from…read morethat interaction, I decided to not be a customer at this location anymore . On December 30th 2023 I was shopping with family in Polaris and said what the heck let's give another go. This time I can honestly say I had some of the best customer service I've had in a long while. Every single employee that I engage with was super nice and very professional. Not to mention that the deals that were going on in the store at the time I was there were amazing I appreciate a good deal. It wouldn't have been fair to the establishment to write them off based off one distasteful interaction I had. The Customer Service alone is the reason why I decided to do another review and give a five star rating.

I remember coming here when this was the old "Halloween City". Even if I'm in here for only 1…read morething, it's easily the most fun I can have in any store mainly because of the talking animatronics they have around the store. Also, they give a portion of their proceeds to Nationwide Children's Hospital.

They up sold me even though before purchase I explained it was for gifts & that I would likely need…read moreto exchange they said that was a great idea. I explained that the employee I spoke w the day prior to the exchanges bringing obsolete said nothing about this policy & they said it says it on receipts & on tiny sign above register. i threw the all sales final sign & said that this is bad business & they should be understanding of circumstance instead of acting like it comes straight from their paychecks. Girls were aggressive & kicked me out for explaining my frustrations. The girl kept proudly yelling at me in the purple hair & tried to justify herself by saying she was a manger. Kari just looked at me & said she couldn't do anything after robbing me of a shirt that had tags, a receipt, & no damage at all. Would not trust these people over Amazon or the internet rather risk being robbed online. Will be returning next year w item to exchange anyway

A bit Pricey but in today's economy- what isn't !…read more I took my granddaughter shopping for her 13th birthday, and we spent over an hour in the store trying on clothes. During that entire time, not one employee acknowledged us or offered help while we searched for sizes and colors. At checkout, things got worse. After I paid in cash, the cashier handed me my bills and change all in one hand and said, "We don't have any pennies, is that okay?" She never explained what I was agreeing to. I couldn't tell if I was given more or less than expected because everything was handed to me at once, and she was very vague. When I asked for clarification, she eventually said they couldn't give me the exact change because "they don't make pennies anymore." That explanation made no sense. Whether or not pennies are still being produced has nothing to do with a current transaction--there are still plenty in circulation. The issue wasn't the penny--it was the assumption. She didn't ask if I had exact change, didn't ask if I had pennies, and didn't explain upfront that I was being shorted. She just decided it was acceptable. I remained calm, polite, and spoke in a softer tone than usual because I didn't want to make a scene. But I did explain that it's rude to assume a customer doesn't want their change, no matter how small the amount. Another employee overheard and asked what was going on. The cashier responded, "She's complaining because I didn't have one penny." That completely misrepresented the situation. The second employee replied, "Well, they don't make them anymore, so what do you want us to do?"--which only made things worse. I even pointed out that I had pennies on me, reinforcing that this wasn't the customer's problem to solve. If anything, a business should round in favor of the customer--not against them. The cashier argued that giving me more would make her drawer short, which again shows a lack of understanding of basic customer service. At one point, the second employee disengaged entirely and turned away with a smirk, which was incredibly unprofessional. Eventually, a third employee (who appeared to be a manager) stepped in and said, "Just give her a nickel"--which is exactly what I suggested from the beginning. At that point, it wasn't even about the money anymore--it was about how the situation was handled from start to finish. Also worth noting: if the situation were reversed and I was short a penny, I highly doubt they would have said, "That's fine, they don't make them anymore." I would have been expected to come up with the difference. We left without taking the nickel, but the experience left a lasting impression. For the prices they charge ($45 for shorts, $35 for a tank top), I expect far better service and professionalism. I WILL NOT BE RETURNING. Much rather spend my money at Lululemon and get SUPERB service.

This is a brand spankin' new women's clothing shop inside of Polaris mall. It immediately caught my…read moreattention as I was walking by because the clothing was very much up my alley. I walked in and within seconds I had a tank top, pair of pants, and a mini skirt in hand. The prices were very affordable, more than say H&M but less than say.. Macys. The style is a combo of street style and club style.. Maybe? They also have loungewear and it looked SO FREAKIN COMFY! I loved all the racer type gear and several of the jackets they had. They also have accessories like jewelry, hats, etc. In the end, I walked out with a pleather mini skirt with a slit. Super Cute, about $50. The staff was super friendly, assisting me in the dressing room and getting me new sizes when needed. Also when checking me out. They have a loyalty program that's free and gets you 10% off your first purchase. There is no doubt that I'll be back here and I'm excited to come outside of the holidays when I won't feel as guilty buying stuff for myself.

The only place to shop for fine men's clothing! If you want custom suits this is the place period!read more

This place is awsome and a little bit over price mens wear! It used to be in Worthington Mall…read more(formally known as Worthington Square Mall) my late dad used to shop there and used to go to mine FAVOR store 3/4 o/o cheaper then Godfry's by far! COS. A. Banks is cheaper and you stil can get great stuff under $1,000 in men and women dress wear!

She yelled her greeting to us from the back of the store as we entered…read more Never came out to work with us. Absolutely useless person who went right back to reading her book or whatever. Never going to return here.

Urban Baggerie is a luggage store not a bar! It's a great place to go for high-end Briggs & Riley…read moreluggage. Expensive, but you get what you pay for. They also have other less expensive choices.

Great customer service, bigger selection than other FL's in Columbus area...bought 2 new pair of…read moreAdidas Fresh kicks for my girl (EQT's).. sorry no pictures because they were cheaper on line and out of my girl's size... NP free shipping.... will add pictures later when shoes arrive... get over to FL for their huge selection of Adidas & Nike Shoes and apparel ... hard to walk through the store without buying something.. especially for those of you that workout or have to up your shoe game.., highly recommend the FL @ Polaris for your athletic/sporty needs...

Store is very nice. They have a HUGE selection of shoes…read more Their apparel section is also nice. Here's the issue I have with this store. My husband LOVES Jordan shoes. Every time a retro pair drops, he tries to get it. We went here this past Saturday to pick up his shoes. When he opened the box there was a flaw on the shoe (red coloring on the white part of the shoe). He explained the issue to the girl working behind the register and she went and got him another pair. Again, there was something wrong with the shoe (I know eye roll--but seriously when shoes cost $200 they should be good to go). These shoes were worse than the 1st pair. She told him that every shoe is going to have flaws and basically just to suck it up. I understand he may be a little pickier than your normal shoe guy, but at the same time you are selling defective product and maybe your attitude should be directed somewhere other than your customers.

I just found out that Saks is closing and I am a little sad about this even though I think I have…read moreonly made a few purchases here. Back in 2006 I bought my first designer bag here and I felt so proud of myself. Now I have different priorities for where my money goes but I still enjoy walking through and seeing all the pretty things walking through to the play area. Everyone has always been friendly, even when my son was having a complete meltdown in the middle of the store. Sending positive vibes and gratitude to the staff there for their continued kindness over the years.

I am been a customer for years and recently had a bad experience after buying an item online from…read moreSaks. I was told to return it at my Columbus, Ohio store and they would not accept it-- even though I was told to return it to the store for an exchange. Customer service then told me send a picture proving it was damaged after I showed it store staff. I now have to send it via mail and this experience has taken me all afternoon. As a long time Saks customer in Columbus and NYC, I will not be doing business with Saks for Christmas 2025 and in the future. I am shopping at Neiman Marcus going forward. A disappointed, loyal Saks customer.