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    Boot Barn

    3.5 (6 reviews)
    Closed 9:00 am - 9:00 pm
    Updated 1 month ago

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    Ask the Community - Boot Barn

    Road Runner Sports

    Road Runner Sports

    (40 reviews)

    If you are looking for new running shoes, stop what you are doing and go to Road Runner Sports. I…read morehad an incredible experience here when I was looking for new running shoes last month. I started running last year as a way to lose weight, and I found a passion for running. I have completed two half marathons this year, but I never followed a training program, followed running blogs, went to running specific stores... nothing. I previously just purchased a generic pair of running shoes at Dick's Sporting Goods and started running. Kim, the employee I worked with at Road Rummer, helped teach me so much about running during my hour long visit. She informed me about the type of shoes that would be a good fit based on my electronic foot scan/video of me running on the treadmill. She gave me information about compression socks, showed me around the store, and she was seriously the most helpful sales associate I've ever encountered. I got a brand new pair of running shoes that fit SO well. I can't believe I was running in my other shoes for so long! I cannot recommend this store enough.

    Came here on a weekday at around 6pm. My friend and I are new to running and wanted to get our feet…read moreanalyzed to understand what shoes would be best for us. We saw two associates were helping other customers so we waited near the treadmills and computers. After 15 minutes we were starting to wonder how long it would take to get some help. We noticed a few other people in the store were also waiting to be helped. One of the associates came over to help their customer get an analysis of their feet, but never acknowledged us or let us know that they would help us after helping their current customer. After over 30 minutes of standing near the analysis equipment and not getting any recognition or assistance we left. In that entire time they only helped the customers they were with when we first entered the store. We ended up going to Columbus Running Company and had a wonderful experience! So if you need shoes beware of when you come here because you might be waiting a long time before receiving any assistance, or just go somewhere else

    Nordstrom Rack

    Nordstrom Rack

    (25 reviews)

    $$

    Northwest

    DO NOT BUY SHOES FROM HERE!!! I purchased shoes for my son and tried to return them 9 days later…read morebecause the back of one had a hole through the heel, on the inside (he had worn them for 2 days). I took them to the store and they said I could not return them because they had been worn. I said "but they are defective" and salesperson said they were not defective when I bought them....9 days earlier. She said they would not return them because they are worn. Not that it matters to you Nordstrom rack but you just lost a customer. What horrible service selling goods and then not standing behind them 9 days later.

    I am a long term customer of Nordstrom and Nordstrom Rack. However, after a recent unfortunate…read moreexperience I will not be back to Nordstrom Rack ever again. I purchased a pair of sneakers 2 weeks ago. During my first time wearing them I noticed that there was a defect on one of the shoes and the entire seam came a part across the toe bed. I went back into the store with the shoes, in the original box and with my still valid receipt given it was less than 30 days since the purchase. They told me that since I wore the shoes they would not take them back despite them very clearly being defective and it being less than 30 days since the purchase. The store manager basically told me "sorry about your luck". I even asked if by chance I could just have a store credit so that my money was tied up in the store. She barely even acknowledged me and walked away before I was even done talking. It is unbelievable to me that despite Nordstrom Rack being a sister store of Nordstrom (who has 5 star customer service) their customer service is absurd. Even sadder that they employee managers that do not even show common consideration for customers. You just lost a loyal one.

    Fleet Feet - Foot and stride measuring technolgy

    Fleet Feet

    (67 reviews)

    $$$

    University District

    Foot shapes vary from person to person. High arches, flat bottoms, feet that pronate or supinate…read more Toes that have grown in non-standard directions. And so much more. The staff at Fleet Feet are well aware of this reality and can help you find and fit shoes just right for you. This is the former location of Front Runner, and while the name has changed the service at this location and the variety of running gear available still remains tops. Fleet feet serves the running community with shoes and other items that are needed to train and perform in events, including marathons and beyond. The item sold here, of course will work for other fitness pursuits as well. Parking is available on site. Be sure and take a careful look at the schedule of hours. They are open. Management is conscious of the need for staff to have free time for family and outside pursuits and take efforts to make sure that happens - because after all, this is really about promoting and pursuing healthy lifestyle.

    I was supposed to write this review on 30 August 2024 but I did not and here we are at the end of…read moreSeptember 2024...haha. Anyway, I had a great time visiting Fleet Feet running store, formerly this location was a Front Runner running store but Front Runner merged with Fleet Feet in 2015. All the store associates were super friendly and knowledgable. I was in Cincinnati to watch a tennis tournament for 2 days from August 12-13, 2024 so I knew I would be walking alot on those 2 days. Thus, I wanted new running shoes before my trip that I could use to walk around so I visited FleetFeet with my mom who was also looking for walking shoes. I visited on Saturday, 10 August, right before they closed at 6pm. I got the Hoka Arahi 7 running shoes in the colour white which was given to me as an early birthday gift. The HOKA ARAHI 7 is described as -- "A surprisingly sleek stability shoe. Not your average stability shoe, the new Arahi 7 delivers the same streamlined support as its predecessor with our patented J-Frame™ technology. Updated with a zonally engineered, flat knit upper for improved midfoot lockdown, we've fine-tuned the fit with a plusher tongue, and a stretchy dual gusset beneath the lace line to help mitigate tongue migration." I've owned my new shoe for almost 2 months now and I absolutely love it. It is super comfortable and light although it is a big and chunky shoe but it is not heavy at all when you wear it. I highly recommend the Hoka Arahi 7's if you are an over-pronator runner. I had a good experience here at FleetFeet and I'll definitely be back when I'm in the area again. **** GOAL of 150 reviews in 2024 - 87/150 total reviews in 2024 - 736 total overall Yelp reviews - Reviewed on 29 September 2024 *** (Unrelated) I must have lost count somewhere or maybe Yelp removed one of my reviews because I thought this was my 737th review but Yelp states that this is my 736th review....haha, oh well. I did notice that I made a mistake in my Kadi Professional braiding review by writing that it was my 662nd review but that was actually my 652nd review. Anyway, carry on...LOL

    Sole Classics

    Sole Classics

    (34 reviews)

    $$$

    Short North, Italian Village

    Well, I haven't wanted to get to point of writing this negative review about Sole Classics but it's…read morelong overdue after trying to resolve on online purchase situation with them. I want to inform all prospective customer both in person and online of risks of buying anything from Sole Classics. My review is based on my unfortunate experience and my efforts to collaboratively get customer service help from them but it takes two to collaborate and only one not achieve this. My son bought a pair of shoes online on July 4th, 2025. He did have a mobile payment issue so he called in for help, the person was nice and directed him to desktop website. He was excited to get his shoes via FedEx which he did on July 11, 2025. So all is good so far, here's where the problem begins. My son tried on his Saucony shoes 10-1/2 and within 5 minutes they were painfully rubbing his left heal. He has been a 10-1/2 solid for about 5 years. Never has had an issue with any brand from nike Jordans, Fila, NB, Saucony to name a few. So to have this problem is unfortunate, I said wear inside to not get them dirty, give it a day or two. He wore them more same day and the next and still causing pain..so I said return them you just got them. He said he can't return for refund, only a return for exchange /store credit. I was like huh that's not the norm, usually it's 72 hours from receipt for an online purchase, he says they have all sales finals and the document in FedEx box says 14 day exchange policy starts from date of purchase. I was like nah, that's not right. Sure enough, the document in shipping box says it, I called store in Columbus to inquire, got a nice guy who said oh sorry about that, I don't know why it says that don't worry, we have you listed as start date of July 7th, 2025 not July 4th. I said shouldn't;t it be where he got from Fedex which would be July 11th? he said a manager would know but one not available. I called on Sunday 2 days later, got the same nice person who helped him with mobile payment website issue, Adama who happens to also be store manager, he said sorry about that 14 day timeframe starts when you receive it which in our system shows as July 11th date FedEx delivered it. I thanked her for help and time. I was told return process start could be done online, I went online next day and website said time has expired his purchases not eligible for return. ‍. I called Monday July 21st got last. mgr Brian, he was nice and empathetic and said to write an email which he would forward to owner to make a decision about full product refund. I said website doesn't state transparently all sales final. They have it well hidden to click on very small font at bottom of page. Nothing open about this company with all sales final policy or its; 14 exchange policy. It serves interest of business and hurts customers thinking time has elapsed to return/exchange shoes. Luckily I'm consumer savvy but imagine if I went by their correspondence and one employee saying July 7th..?? I asked for full refund and started process with Brian said he talks with owner daily and its' been 3-1/2 weeks and they haven't granted full refund. Wait Brtian said after 2-1/2 weeks waiting I could ship back the shoes and if they find a defect a refund would be given..lol I write back I don't trust Soel Classics and asked what is the criteria to deem them defective..no intel or response further insight to that criteria. I emailed Brian sorry not going to blindly send them to Sole Classics cause once they have shoes they can say and do what they want now I'm stuck. Ive asked several times and warned I would go this route and AG complaint route, I don't want too, look at my reviews, they almost all 5 star reviews. ok gonna run out of space t write..bottom line their return refund policy not openly listed all sales final this is by design so ur stuck with shoes. 14 day policy deceptively listed on shipping docs as starting date of purchase but verbally you may be told various other dates only if you're wise enough to inquire. Imagine if you go by their document with shoes delivered?? all of this favors the business and hurts consumers. I had to write so you don't buy from them because you too may easily be stuck with shoes and trying to resolve with them yeah not gonna happen probably, it hasn't for me. I contacted AG Ohio office to appraise them of above intel. If they had just said hey well allow refund for shoes I woudn'ty have written but I do not agree with any business acting in deceptive business practice for all prospective customers. I noticed many other online customer issues with Sole Classics upon starting this process. If only my son researched before hand, he has learned valuable lesson don't but from Sole Classics and this has bene a very hurtful negative experience for him as a young consumer. It should could have bene a very positive one even though shoes didn't fit as all other shoes have. A real bummer, places needtobeethical

    Amazing street ware store! Beautiful shop, great selection of brands, super friendly employees!…read moreStop through!

    Boot Barn - shoes - Updated May 2026

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