1. PTL Tire & Auto

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Ham Lake, MN

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PTL Tire & Auto

3.3 (6 reviews)
Closed • Closed

Services - PTL Tire & Auto

Tire balancing

Tire installation

Tire Pressure Monitoring System repair

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6 months ago

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8 years ago

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4 years ago

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8 years ago

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10 years ago

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Discount Tire

Discount Tire

(27 reviews)

Took my daughter's car in for new tires, I had ordered them almost 2 weeks ago and had an…read moreappointment ahead. I got there 15 minutes early. From the time I walked in and drove away was less than 1 hour. The people were very helpful and informative. Later I went back to have some tire sensors on my car replaced once again less than an hour later I'm driving away. 5 stars

Sad to be leaving such a poor review for Discount Tire, as I've generally had good experiences…read morehere, but this visit was extremely frustrating and worth sharing. Earlier in the week, I called to schedule an alignment and was told to ask for a specific individual when I arrived. When my appointment day came, I asked for that person and was told they weren't working that day--an immediate red flag. During check-in, I clearly stated that if an alignment was recommended, I wanted it done. I explained that Honda had recently told me I was in urgent need of one. About 15 minutes later, another associate showed me what I believed to be my vehicle's alignment readings and told me they were "really bad" and that an alignment was recommended. I agreed--although confused, since I had already approved it at check-in. Another 10 minutes passed, and the same associate returned with a different alignment sheet and casually told me that my levels "weren't actually that bad." I pointed out that Honda had said otherwise and that he had just told me the alignment was necessary. At that point, he admitted the first readings he showed me were from another customer's vehicle. This was extremely unprofessional and a significant waste of my time. Despite this, I reiterated--now for the third time--that I still wanted the alignment. Ten minutes later, I was told they couldn't perform it after all because they didn't have the required part. In total, this visit wasted nearly an hour, only to end with a recommendation to go to another shop down the street--which, ironically, charges more than the Honda dealership. I now have an alignment scheduled with Honda on Monday. This experience was especially disappointing given that my dad and I recently spent over $2,500 on new tires at this exact location. They are usually diligent, but perhaps being a Friday afternoon, the staff simply wasn't on their game. Regardless, the lack of communication and professionalism was unacceptable.

Discount Tire

Discount Tire

(36 reviews)

I have a transportation company. Also, I have a customer for more than 15+ years…read more On 9/5/26 went to do tire rotation. Adam said you need a new tire. I said how about warranty. He said because you didn't do tire rotation it doesn't cover it. I said ok, do 2 tires. He gave me a price. I said I did similar vehicle in another location look it up and match it. It was Michelin tire at the other location. I thought they gonna match it the price and tire of their own other store price. When I came to pick it up the vehicle, it is Yokohama tire. They can't even match up their own store price, they don't care if you have 20+ cars in your fleet, they care about money. Don't go to this location.

I've been using Discount Tires for over 25 years. I love their service model and have always been…read morehappy with their work and prices. Since moving to MN though, every time I leave my car with this location, when they are done serving the car, they park it and leave it unlocked. I grew up in very poor neighborhoods where crime was fairly frequent. You don't leave houses or cars unlocked unless you're inviting crime to happen. I know crime is likely less frequent here, but if it's not standard procedure, if a customerspecifically requests their car to be locked, Discount Tire should honor that request. Yesterday was the 3rd time that I specifically asked the employee not to leave it open, confirmed they knew where to place the key card and how to tell it was locked on my car (mirrors fold in). He assured me it would be locked. I let him know that it was especially important to me because my car would have my set of winter tires in it and I was going on a bike ride, so would not see a notification that my car had been left unlocked. When I came to pick it up, I noted to the same employee that the car had again been left unlocked. The employee insisted he had made sure that the mirrors folded in, but when I said it was still unlocked and I had purposely turned off my bluetooth to make sure it wasn't opening for my phone when I drove up, and I had received a message that it was unlocked, he said the car was too sensitive and too hard to figure out. I told him I'd had the car for 5 years and there hadn't been a problem previously. He then said that if I got a message it was unlocked, then I should lock it. I responded that I wouldn't know if they were still working on it, plus I think as a business that works on cars, they should know how to lock the cars that are in their possession. He put his hands up and said, "I guess your car is just too fancy for me to figure out. It's too fancy." At this point I was feeling embarrassed because other people in the lobby could hear him, so I just turned and left. Once I got to my car, I called their regional office and shared my experience. She said I should receive a call from one of this location's facility managers and that she would ask them to provide training for that employee about how to lock cars with card keys, but I never received a follow-up call, so it seems like their manager must agree with their employee's assessment that my 5-year old car, a car that my son just purchased a new one for $20,000 less than the average vehicle price in the US, is just too fancy for them. It's an average-priced car with a reputation for cool technology, but for some reason, too fancy for Discount Tire to lock when requested. Maybe our other 16-year-old car is too fancy, too. I'm not fancy. I just want my car to be locked when they're done with its service. I don't think that's an unreasonable request. I should not be made to feel bad for wanting Disount to figure out how to lock cars with key cards. UPDATE: the manager called me today and we had a very nice conversation. I do think that the employee tried to make sure my car was locked and I think part of the reason he reacted defensively was because he did try to ensure it was locked and wasn't sure how it ended up being unlocked. The manager mentioned that many cars now lock when the car fob moves out of range and that employees may need additional training to understand that card keys don't do that. The manager told me that the employee recognized that he had not responded in the best way. I also said that I understood that because I felt frustrated at not being able to ensure that my car was secured when it was in their care. Because I like Discount Tires and because I understand that even good employees can have a not great moment, I will be back to this store. I'll further update my rating then.

PTL Tire & Auto - tires - Updated October 2026

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