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    PTC On Call

    4.0 (1 review)

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    13 years ago

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    Expertise Computers

    Expertise Computers

    (58 reviews)

    Once again, Expertise Computers came through for me with excellent and quality service. 8/2/2025read more

    It gives me no pleasure to rate a company two stars. The stars are solely for the convenience of…read morepick-up and delivery, not for the repair service provided. My PC, which I built a few years ago, was powering on but not displaying anything on the monitor. I decided to save time by taking it to a professional instead of troubleshooting it myself. Similar to how I might change my own oil but often leave it to a professional for convenience, I expected a straightforward experience. Initially, the tech seemed to fix the issue within a few hours. He moved the GPU to a different slot and switched from HDMI to DP--an easy fix requiring no parts. Unfortunately, the interactions I had with the tech by text and phone left me with little confidence in his ability, and I ultimately decided to finish the repairs myself. When I called to ask about diagnosis costs, I was told it could cost up to $250, depending on the complexity. However, I was promptly billed the full $250 as soon as the computer was picked up--before any work had even been done. This felt unusual and concerning, as I typically expect to be billed after the diagnosis or repair work is completed. One major issue was the tech's recommendation to replace my CPU heatsink, which has no moving parts and was in perfect condition. His justification was that "missing clips" would make mounting new fans impossible, and that a new heatsink would include the necessary clips. But buying replacement clips costs just $4 on Amazon--or free from the manufacturer if I provided proof of purchase for new fans. Suggesting I spend $130 on a new heatsink instead of offering a much cheaper and simpler solution is unacceptable. When the PC was returned, the heatsink was in a grocery bag, which he claimed was for my "convenience." This actually made reassembly more inconvenient, as I then had to reinstall it myself. He offered to put it back, but he didn't have thermal paste on hand--a critical component. Installing a heatsink without thermal paste could destroy the CPU. If I hadn't known better, I might have let him do it, which would have caused irreparable damage. The tech also claimed to have worked on the PC for three days, but text messages show the main issue was resolved within hours. Beyond that, he unnecessarily removed parts, suggested replacing components that didn't need it, and generally made the situation more complicated than it needed to be. After this experience, I simply don't trust this company. While pick-up and delivery were convenient, the overall service left me disappointed.

    uBreakiFix by Asurion

    uBreakiFix by Asurion

    (94 reviews)

    $$

    Falls Church City

    When he finished with the customer he was already helping, Jacob greeted me warmly and…read moreprofessionally. I gave him my phone which was not charging. He scraped out some gunk (I wasn't able to do that!), told me that he'd be back in 15 minutes to let me know either that it was now able to charge or we'd have to take stronger measures. He returned approximately 15 minutes later with my phone charged to 10%. I bought an Assurion contract for about $40 including tax and that covered the $30 cleaning charge. I am another delighted customer.

    I came to uBreakiFix because my laptop lost wifi connectivity and my cousin said it was due to bad…read morenetwork card. I was greeted by Julio, and I was explaining my situation he suggested he knew what the issue was before I could finish or show him the error message I received. He was fairly certain my drivers needed to be changed. He took my laptop and in less than 10 minutes he returned showing me the problem was fixed. I was skeptical, especially since fixes my cousin and myself performed showed success until reverting back. He charged me $20 (it was $30 but I had a $10 coupon) and said if I had to come back for further service it would be applied to any repair charges. Of course when I got home the wifi was not working again. Upon going back, I was met with someone else whom I had to explain the situation to. He suggested I buy some device to determine what the issue is and go from there. I said no, I'd rather they perform any checks without me having to come out of pocket for it. A few days passed and I called for an update, and they confirmed I indeed needed a new network card. What was supposed to come in a few days turned into a week and a half of me calling for updates until the part finally arrived. When I went to pick it up, they wanted to charge me $120 instead of the $100 I was quoted until I mentioned I already paid $20. They initially told me I'd have to pay $60 for a diagnostic fee as well, but they never brought that up again. I received a 15% off coupon they emailed me after my 1st visit, which they applied. I appreciated them fixing my laptop, but they need better communication/customer service training here.

    GB Wireless Cell Phone Computer Repair - GB Wireless Cell Phone Computer Repair

    GB Wireless Cell Phone Computer Repair

    (86 reviews)

    Columbia Heights

    As an avid DIYer (Destroy It Yourself), I made a bad move while replacing the housing on my…read moreNintendo Switch. I accidentally ripped the battery connector off the motherboard. Two of the five pads were also removed in the process. I reached out to a few businesses on Yelp to see if anyone can solder a new battery connector and the amount of people who tried to highball me was ridiculous. They tried to charge me the cost of a whole new motherboard. Gale, from GB Wireless, responded to me with a decent price so I drove over there the next morning they were open. Since it wasn't just a solder service but also him having to figure out where the ripped pads lead, I had to pay a little more but it was worth it. Gale was very friendly and was great at explaining what he would need to do. He gave me the estimate and said it would be ready the next day. A few hours later, I get a call saying he was able to fix it and my Switch is working perfectly. I appreciate service like this. As the customer, it just feels like they go above and beyond. Now I know where to go the next time I destroy something!

    I was so relieved to speak with the owner who said my phone sounded fixable, which got water…read morespilled on the port and wasn't charging. I was limping along charging it with a wireless charger but was nervous if I didn't get it fixed it would short circuit on me. The owner told me to come in the next day when they open at 10am doe my best chance at same day repair. Said that it was likely a need for me to replace the whole frame or whatever the port is connected to. I took it in and he took a quick look and said it was likely it just needed a little cleaning, no need to replace any part and that it could be done in 15 mins. My jaw dropped. I was so glad I didn't go to a mall kiosk because the last time this happened I had to pay nearly $200 to get a whole part replaced. I'm a happy customer and would come back here for any future phone repair needs!

    1 Stop Connect - This is the aftermarket amp that I told them not to use

    1 Stop Connect

    (20 reviews)

    This business has relocated for unknown and unexpected reasons …read more I called in June to see if they were able to repair my Electro voice powered speaker. They said yes - Speaker brought in and 69.00 Diagnostic Fee paid - the were very efficient in determining My amplifier component was Blown -- They said I would need to pay for the replacement component up front and I authorized payment for "new amp " via credit card via textual and phone communication . I specifically told the Manager that I wanted Electrovoice OEM replacement components- They said no problem and speaker would be ready in approx 2 weeks . Segway -- 3 months later - they said delay was that they Did not have a Technician on Staff and job was on hold till they could find a replacement technician. I became somewhat suspicious when the manager kept trying to sell me on idea of getting a custom replacement speaker -- Told him , No Thank you sir-- Then he tells me That the future for investing was Cryptocurrency and they had a on site Bitcoin Vending Machine - that worked by digital payment . I told him I was Not interested and we needed to focus on the task of repairing my speaker. I had made multiple calls over the summer to check on the status . The Manager would not return my calls by text nor cellphone conversation. However, when I utilized someone else's phone with a different # , he would pick up the phone and answer promptly . I went there to see WTF was going on . He assured me that it was a labor issue . He needed more time. Long story short - he has some ? " Technician" "complete the repair" . I go to pick it up and notice that there is an aftermarket Brand Amp ... I said this was not what we agreed on . He stated when the initial tech ordered replacement OEM amp - it did not fit I said to him- that he did not order the correct Mfg OEM Why ? Because I personally called Electro voice in Greer SC and gave them the serial number and part numbers on back of matching speaker. They verified they had exact replacement and also offer a factory revamp and repair of my unit . I thought one stop connect would be a faster and effective solution I was totally Fooled by this Con artist -- I now have a speaker with incorrect bootleg part that still doesn't function properly -- I called to ask for refund and I would return the Bootleg amp . The manager has now moved the business ( He said that something unforeseen had occurred and they were in the process of relocating to Herndon). He has stood me up with more excuses beyond reasonable and professional consideration I have been more than patient - trying to give the guy a break ( that was my Mistake ) He refuses to answer my call . I would like notify the Police but this is a Civil Matter -- I would not let these people change a light bulb in my flashlight -- This Business is unethical , unprofessional and totally inept . Guess I will resume our discussions in small Claims Court -- Bottom Line : Stay Away And I do not believe Yelp and its reviews as well .

    Great price and service! Fixed my cracked iPhone screen in just 20 minutes. Highly recommend.read more

    PTC On Call - electronicsrepair - Updated May 2026

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