Super intentional at listening and creating a plan towards health! Scheduling was easy and office…read morewas run efficient and smooth. Wait was never longer then a minute.

I was unfortunately charged for physical therapy with Dain Vallie at Hartz Physical Therapy that I…read morenever actually received. I reached out directly to Brian Hartz about my poor experience, but received no response whatsoever. In the end, I got far better results from working with a trainer at my local gym--at no additional unexpected cost--while Hartz simply left me with an unwarranted bill. It's disappointing because I had heard positive things about Hartz initially. However, after sharing my experience with friends, several told me they avoid the place entirely, describing it as feeling more like a "factory" than personalized care. I would not recommend Hartz Physical Therapy based on this experience--potential patients deserve clear communication and actual treatment for their money

I would rate the doctor as reasonable as I can due to one visit. He's honest and practical…read more HOWEVER!!! Their scheduling people leave a lot to desire. The day I was in the office she began to complain about my insurance and gave the doctor a bit of a hard time as well about it. She went ahead and scheduled me even against her desire too and 45 minutes later called me and moved my surgery date, which I was ok with because it was the same week. 3 days before the surgery I call to confirm and I come to find out that I wasn't scheduled. When speaking with the scheduler, she claimed they rejected the location but when I spoke with my insurance carrier they said they approved it and told her that! They new her name and time of call. Then she has the never to tell me to wait 3 more weeks! Unprofessional. Unrealistic and not a way to behave for a medical office.

Terrible! Doctor Hernandez is a great surgeon but has no idea the importance of having a kind…read morecompassionate relationship with patient. First visit to discuss need for surgery or options, he walks in room at 8 AM yawning (like this is going to be boring) my husband and daughter were with me as they were both concerned about my issues. The only way Dr Hernandez could even guess which person was the patient was by seeing age, birthdate and female, but he made no attempt to introduce himself or learn anything about me. Every question I asked was answered with a one or two word snarky answer. He refused to answer any post surgery questions via portal or my phone calls to nurse line! He definitely has an attitude, "I'm a good surgeon and to Hell with you"! I've had 18 surgeries in 82 years and he had the most arrogant demeanor of any surgeon I ever encountered! I am not a difficult patient, I do not need to be catered to, i only need to be treated with respect! When I had my first post op visit with him, he had not reviewed anything, I asked if he had PT report from my therapist in Florida, he said no, as he was scrolling on computer I saw the report and told him so! I asked him about my most recent ex ray, he pulled up old ex ray and proceeded to show me arthritis in my neck, showed me nothing about the after surgery ex ray, I found out later he had not even reviewed it at that point!

Bernie Sheaffer was my aqua therapy therapist, and she gave me challenging exercises to help with…read moremy sciatica pain. Feeling much better. She even laminated my exercises so I can take them to the pool. Fantastic person and experience. Makenzie Bowman was my inboarding and outboarding therapist. Helped me with my walking gait and gave me good pointers, which has really helped. Wonderful person, very knowledgeable.

I have used Hartz PT on Good drive twice now. Once for rotator cuff issues and just recently for…read moreknee issues. I received excellent care both times. First I clearly understood what my physical issues were. Second the exercises recommended worked. Third I was told what would help my injuries in the future.

I started having physical therapy at this facility after having back surgery. The company was…read morerecommended by my sister,so I gave them a try. I am so happy I did. Firstly Alex is Excellent with the*Land*Therapy. It/he has helped me tremendously with my mobility. Though I still suffer from nerve pain in my right heel,it has improved greatly due to the great help and Knowledge from Alex. Then there's the pool,run by goddess Wendy. *Coach Wendell* knows her stuff in this pool and it's amazing how pool therapy can help an individual improve after intensive back surgery. I still have a ways to go,but I'm convinced without the help these 2 and the fill in holly,I would not be where I am in my progress today.I must also add front desk Clerk Kelly, who has been very helpful with my scheduling.

From the owner: At HARTZ Physical Therapy in Lancaster East, we’re proud to serve our community from right here on…read morethe edge of the city—convenient for both local residents and those commuting from nearby neighborhoods. As a locally owned, independent clinic, we’re part of a trusted team with six Lancaster County locations. Our office offers specialized care in orthopedic rehabilitation, including post-surgery recovery, aquatic therapy, sports injuries, neurological rehabilitation (stroke, Parkinson’s, MS), and vestibular therapy. No matter your condition, our therapists provide focused, one-on-one attention designed to reduce pain, restore mobility, and help you get back to your routine with confidence. For 25 consecutive years, our community has voted us their favorite Physical Rehab Center in LNP’s Readers’ Choice Awards. Discover why so many patients choose HARTZ PT —come experience the difference!

This past July, had some pretty intense lower back pain. Walking was difficult, couldn't bend over,…read moreavoided any sudden movement. Visited a local chiropractor twice, and had philosophical issues with his care. Saw a different chiropractor 13 times in August and September, with no noticeable improvement. Then found the LNP ad for a back pain and sciatica workshop at Hershey Rehab on September 12. I had an evaluation visit and 3 rehab visits, and was cured of the pain. I am so grateful and thankful for the skill set Paul and Kyle applied to fix me up. Highly recommended. The pain, the limitations, the distress is but a memory. A sincere thank you and a five star recommendation is hardly enough. I have my life back. Mega kudos.

Both Paul and Kyle are excellent, caring, professionals who make you feel safe and comfortable,…read morewhile using their expertise to guide you to recovery. The best news I received was hearing Paul, after initial examination, say "we can help you". The next best news was saying, "you have graduated". I feel great, have issues that require self control on my part but I know I can do this! They took me from a pain level of 8 down to 1. It was hard at times but with their support and guidance, it was accomplished. During the pandemic, I have felt very safe and secure during my treatment, as they take all measures to ensure comfort and safety for the patient. Thanks, Paul and Kyle, I am forever grateful for all your help!

A very relaxed atmosphere and Crystal one of the physical therapist was very professional.Her…read moretechniques helped me tremendously.Thanks to Excel Physical Therapy I feel brand new.Thank you

I appreciate the covid efforts they have made with the cleanliness of the facility. The staff is…read morevery kind and helpful and take great care in bettering my knee and back injury as result of an accident. Thank you, Crystal!

I loved Rivera, but the 3 stars is for their billing dept…read more To keep it short, they put me on a payment plan, but didn't send me any bills. I would call on the phone to pay it, but after I missed a month, sent me to collections without any sort of notice through the mail or by phone. Again, I loved the staff and my time there, but take this into consideration when choosing Rivera as your physical therapy.

I had gout for the first time. It affected my left foot big toe joint and after months of diet…read moremodification and medications nothing helped. The mini flare ups kept over several months kept my mobility limited. I was told that Rivera Physical Therapy had a phase 4 laser and they had success with using it on gout affected joints. I just had my last of my three appointments, and lo and behold; I have full range in my big toe. The pain and redness are gone. A true Miracle! I would recommend anyone suffering from gout to give Lou Rivera a call and try this laser therapy. If there were more than 5 stars I would go higher!!!!

This place is the best! I've had multiple surgeries on my back and don't like therapy. I just had a…read morespinal cord injury and started coming here. Cassie is amazing she has me in a spot I thought I would never see. She is very friendly and is concerned about your pain level! I'm going to keep going till they tell me I have to stop!! This the only place I will come!!!!

Maybe follow HIPAA guidelines and not broadcast a personal medical condition to other patients. I…read moreactually kind of liked my therapist but that is a deal breaker for me. I just called and cancelled a second time in a row. Part because I'm dealing with my autoimmune flare ups and not feeling well enough but mostly because I do not want my personal issue broadcasted to other people. I would like a different therapist at a different location who can respect my need for privacy and not humiliate me in front of people in the waiting room and talking loudly about my condition while we were in the room. Pretty sure people could still hear her. She talked about it very loudly during our conversation.

I am extremely happy with the service that I provided by this group. The overall office staff were…read moreall pleasant and helpful. I went to this group for seeking therapy for vertigo (vestibular therapy). Had no clue that such a therapy even existed!! Luke Atkins was my therapist. He was extremely professional, pleasant, patient and caring. His initial evaluation of my condition was meticulous. He explained each process to me in a simple and in a rationale manner. As a result, I was able to comprehend why certain things were done. I am currently a very happy person, symptomless and well versed in how to deal with my vertigo if it returns. Therapists with vestibular expertise are not common. I would recommend Luke without any reservations!! Thank you Luke, for making a difference in my life.