Cannot say enough good things about the staff at this medical practice (offices in West Grove and…read moreExton and i have visited both.) I needed surgery on my neck and was recommended to Dr. Sherif. Upon my first visit I was treated like family. Dr. Sherif discussed surgical options and risks with thoroughness, compassion, and patience. He and his staff are very down to earth and easy to talk to. Every staff member has gone above and beyond for me and I believe every patient receives the same treatment. Both offices are easy to get to and have plenty of parking. Highly, highly recommend Dr. Sherif for all spinal issues!

Extremely disappointed…read more My doctor recommended physical therapy for a torn calf, but clearly stated it was optional. Before starting any treatment, I went to NovaCare in person and spoke with Joe, one of the physical therapists. I specifically asked him to verify both my primary and secondary insurance to determine whether there would be any out-of-pocket costs. He initially said there would not be, but I insisted that he confirm it to be sure--which he said he did. A day or two later, Joe called me back and explicitly confirmed that there would be no out-of-pocket expenses. Based solely on that assurance, I agreed to proceed with physical therapy. Even the NovaCare paperwork I received states zero out-of-pocket cost. Six months later, I received a bill, and now NovaCare is saying I am responsible for payment. This directly contradicts what I was told verbally and what was documented in writing. Had I been informed that there would be any cost to me, I would not have proceeded with therapy, as my injury could have healed on its own. This situation is unacceptable. I relied on NovaCare's verification of my insurance coverage before beginning treatment, and I should not be held financially responsible for their failure to provide accurate information. UPDATE: The general manager/district manager called and apologized, admitting they made a mistake, but did not take any action regarding the bill. Apparently, $207 is more important than their reputation.

From the owner: Experience the power of physical therapy with NovaCare Rehabilitation. Our physical therapy team…read morewill design an individualized plan of care that aligns with your specific goals in mind. Through clinical experience, ongoing education and clear communication with our patients, our physical therapists will give you the tools necessary to successfully heal from aches, pains or injuries and get back to what you love. We are proud to serve your community and are committed to providing an exceptional experience that promotes healing in a safe, compassionate environment.

awesome place & Awesome customer service. i received…read moretherapy there & very happy I recommended to go and visit the place it's different than traditional clinics

From the owner: Our Physical Therapy and Balance Center Clinic is a cutting-edge healthcare facility dedicated to…read moreenhancing the quality of life for its patients by addressing a wide range of physical and mobility challenges. This clinic offers a comprehensive and multidisciplinary approach to rehabilitation, catering to individuals of all ages and backgrounds.

I first went for my back issues and later for a torn rotator cuff and frozen shoulder. Both…read morephysical therapists were very knowledgable and helped a-lot. The only thing is that they don't have enough therapists or any helpers unless they had interns. Katie is great, I don't know how she fits in so many people but I would highly recommend her. She is very knowledgable.

I just "graduated" from 15 weeks of PT for a full hamstring tear. Thanks to Mike and his…read moreprofessional and continual reassuring manner, I am walking without limp. I recommend NovaCare in West Grove to all who need PT.

Dr. Sheptock is my primary care provider, she is absolutely amazing! Actually the entire office…read morestaff is always prompt and friendly. I decided to give them a try when I first moved to Kennett and I'm so happy that I did. I cannot sing their praises enough! Thank you for the wonderful, prompt and attentive care you have provided to me.

Good experience with Dr Francesco. He spent a long time addressing various concerns at first visit.read more

Sprained my ankle recently and decided to have it looked at. I found this business online and made…read morean appointment. The woman at the desk and the nurse were both friendly and professional. Dr. Lund came in and introduced herself and shook hands with me. I had X-rays taken and she reviewed them with me and answered all my questions. Amazing Doctor and excellent staff!!

Doctor is good. Staff is very rude and unprofessional. Better to go somewhere else that values…read morepatients.

I've had experience with at least three other physical therapy practices, two of which are major…read morechains. I can say that Excel has been far and away the best experience. I didn't feel like I was just working with a personal trainer, but with a true professional. I also felt that they took great pains to understand exactly what I was experiencing and tailored my treatment to meet those needs. Exceptional care and service!

I highly recommend Excel! Holly and Liz listened to my health issues and adapted my therapy…read moreaccordingly. The entire staff are super helpful and friendly. I'm looking forward to returning following my knee replacement this Spring.

I will soon be finishing recovery from my second back surgery, both physical therapy's work was…read moredone at the Rising Sun office. Before that, I was at this office recovering from Chemo and Radiation treatments from cancer. Agape's approach to client's needs are positive, and don't exceed the client's abilities. The atmosphere is friendly and encourages discussion about yourself and an open conversation on how you feel your recovery is going. I was forcibly retired from my work due to cancer and was amazed at how out of shape I/we can become as seniors, by not being active enough, so in addition to the original complaint the therapists work on an all-around approach to your recovery. I highly recommend the Rising Sun Office.

Excellent care from really considerate, committed professionals. I was challenged in the course of…read moremy PT but every challenge was supported by appropriate instruction and care. The office staff is also friendly and very helpful. I have used the services at Agape, Rising sun, several times and have never felt like anything less than a valued, respected patient.