Went today and got the $14 package with "hot wax with canubua". As seen in attached pictures (which…read morewere taken in the parking lot after pulling out of the wash), the car wash is useless. The guys in the front that are supposed to scrub your grill/front bumper half-assed the scrubbing and SURPRISE!, bugs and road junk are still there. Don't even try to talk to management about it either, it's useless. They'll say that it's "road tar" and that the wash isn't equipped to handle it. Needless to say I won't be coming back. I've had better car washes from an East Texas thunderstorm.

This is my favorite car wash in town. For $5 you get a wash with dry and access to the free…read morevacuums. The wash does a real good job and they have other options for an additional charge. Other washes in town have the same price wash but don't have both the dry after the wash and free vacuums for this low price.

I didn't have very many issues with this car wash. The wash quality was fine, and I would prefer…read morethis location over any gas station car wash any day. I didn't quite understand why the employees would want me to pull my car into the car wash without paying for the job first. I tell the employee "hold on, hold on", yet he is vigorously waving his arms for me to pull up. I just shook my head. Nonetheless, I paid my $5 and proceeded to enjoy the soap suds cascading down my window from the machine. And plus, both employees scrubbed the bugs from my bumper. Other than the weird employee waving me through prior to my paying first, I felt that this is an okay place to stop at when in Kilgore.

These people are the niceest I have ever met!!! It was pouring rain and I had a leak in my RV roof…read moreso we parked under their car wash to stay dry. We had already been run off from everywhere else in town so when he approached we knew we was going to have to leave. Instead he told us we could stay, not to worry about it because it was going to rain all day!!! He even made sure we had dinner!!!! Now that's real Texas hospitality!!! So please if you're ever passing through Kilgore TX stop by the Finish line car wash whether you need a wash or not. It's all about helping each other in a time of need! Keep America and Love growing!!! God Bless You!

Worst place EVER!! The manager hides behind his employees. If I could give this place, zero stars,…read moreI would. Did not perform as promised. Geo promised me a full retraction of the rollers inside the car wash, and a touchless wash drive-through. This didn't happen. The vehicle was filthy after going through the wash. The employee didn't wipe it off. We asked for a refund and was refused. We were only offered a credit for our next visit which won't happen. Geo refused to give out the managers name, he said the manager said not to reveal his name. Incompetence extends from the top down because of poor ownership and management this is why the employees act the way that they do. This establishment reeks of incompetence, and does not perform as promised I would avoid at all cost.

We drove from California to Longview and our van was covered in road dirt and bugs. I was…read moreexpecting to just spray it off best I could but found they offered full service hand car wash. For a GREAT price, Big Wave's team cleaned my van and the cargo box on top with expert efficiency. When they were done I was shocked at how good it looked!! These guys did a terrific job and even offered me a cold bottle of water while I waited. I highly recommend Big Wave Car Wash!

Horrible customer service, I have attempted to contact customer service multiple times and left two…read morevoicemails and have yet to get a response. No one answers the phone at the location no matter what number you select from the automated system. Website states that they do not have me as a customer but they dang sure have my card to charge me!! They post to call customer service after a bad review, what good would that do, you don't answer the phone?!?!

Zero Stars…read more Impossible to cancel monthly membership! I do not have the membership number and it is required in order to cancel independently. If you call, it's automated and refers you to the website, where the membership number is also required. To get a call back, you must also know the membership number. I am stuck and have paid for 4 consecutive months of service when I don't even live in Texas. I don't know anyone there locally that can go in for me. I'm stuck. iTS A SCHEME TO $ FOR SERVICE THEY DONT PROVIDE.

This is the car wash on Eastman Road next to a car dealership. One day a man was standing outside…read moreand when I put my card in, he fraudulently picked reoccurring payment. He told me it was a free car wash. They have been charging my card for over a year. I just made a claim at the bank. They deserve everything that comes to them I would never use them.

Was a member for several months but cancelled after the vacuums kept breaking and service continued…read moreto decline. The worst part is they keep billing me even after I have requested them to stop multiple times. The bank keeps reversing the charges but they keep attempting to charge my account. They will not answer the phone or respond to any cancellation requests.

Ripped my entire back windshield wiper arm off. When I called to ask if they have it, was told that…read morethey have so many windshield wipers that they can't tell which is which. Ummmm...maybe fix it so your equipment stops tearing off windshield wipers?

Had to run my car through and then go home and wash it more than a couple of times here this time I…read moreasked them if I could run it through again they told me no and my car is a brand new vehicle. It shouldn't have bug guts on it after running it through.

Wow!! I haven't had an incident like this happen to me in a long while. I pulled into a bay to wash…read moremy car. The attendant, an older white "gentleman" emptying the trash, tells me ALL the bays are out of service. I say ok, but I'm skeptical, so I pull off behind the Taco Bueno nearby, wait and observe. Not even a minute later, a white lady pulls into a bay and the "gentleman" says nothing to her. She then begins to wash her van! I pulled back into the same bay I'd just left, paid, and to my non-surprise, the bay was operational. Take what you will from this review and my profile photo.

decent carwash with so so pressure the problems I used a card to pay that takes $10 even though I…read morespent $3, expected that but its been days and still hasn't squared up and given my money back ....should do that daily

The staff is always friendly and helpful . I Always get a good wash and wax. I go at least once a…read moreweek.

This is the one in Longview by the Shell station on Marshall Avenue . If you're going here because…read morethey have free vacuums, don't bother. The vacuums don't work I taught to several employees, and finally, one was honest enough to let me know that the vacuums have not worked for two weeks and they have been trying to get them fixed. They're still taking your $10 for the basic wash thinking you're gonna get to be able to vacuum your car, but you won't just FYI. I live in Dallas, but come here to visit family in East Texas, and I have been to this car wash many times.but I won't be coming back. If you look at my history, I have never before posted a bad review. When I feel like should know.