The pursuit of the phone was very rude. When I called back for more information, they refused to…read moreanswer the phone.

We were in town for the Cher Concert and staying at Margaritaville Hotel. Planned on driving…read moreourselves to concert but hotel valet gave us Clints card. We called him and made appointment to be picked up at 8pm. Due to difficulties at hotel we were not able to get to pick up point on time and missed shuttle. I called Clint who tried to get shuttle turned around but instead he came out with another vehicle and took us to concert. After concert we were picked up quickly and able to avoid all the traffic. Looking at all the red tail lights in the parking lot we were so glad Twin City Express Shuttle Service was referred to us. Clean and new model vehicle with courteous staff. Will certainly use again.

Great service. In and out…read more Stopped in to clean off some bug residue from the ride down and I was pleased. I got a clean car and the free vacuums was winner!

Not living in east Texas anymore I don't normally see the level of detail from a car wash. Soapies…read morepretty much washed my truck before it went into the tunnel to be washed. My truck was actually clean and looked better than it has from any other car wash I've been to. To top it off, it's cheaper than the place's I frequently go to. I will definitely make it a point to stop by Soapies whenever I'm in Longview!! Excellent!!

Great detail on my car and charged a very great price, he did a great job on the exterior and…read moreinterior of my car. Recommend him if you're in need of a detail!

From the owner: We offer a 10% discount to first gold customers, we have the most competitive prices and great…read moredeals!

Worst place EVER!! The manager hides behind his employees. If I could give this place, zero stars,…read moreI would. Did not perform as promised. Geo promised me a full retraction of the rollers inside the car wash, and a touchless wash drive-through. This didn't happen. The vehicle was filthy after going through the wash. The employee didn't wipe it off. We asked for a refund and was refused. We were only offered a credit for our next visit which won't happen. Geo refused to give out the managers name, he said the manager said not to reveal his name. Incompetence extends from the top down because of poor ownership and management this is why the employees act the way that they do. This establishment reeks of incompetence, and does not perform as promised I would avoid at all cost.

We drove from California to Longview and our van was covered in road dirt and bugs. I was…read moreexpecting to just spray it off best I could but found they offered full service hand car wash. For a GREAT price, Big Wave's team cleaned my van and the cargo box on top with expert efficiency. When they were done I was shocked at how good it looked!! These guys did a terrific job and even offered me a cold bottle of water while I waited. I highly recommend Big Wave Car Wash!

Only had email communication for a quote but they were very responsive and couldn't have asked for…read morebetter.

FANTASTIC work done by Lloyd and team and incredible customer service. Worked incredibly hard to…read moremake my vehicle look pristine and I am so thankful!

Went today and got the $14 package with "hot wax with canubua". As seen in attached pictures (which…read morewere taken in the parking lot after pulling out of the wash), the car wash is useless. The guys in the front that are supposed to scrub your grill/front bumper half-assed the scrubbing and SURPRISE!, bugs and road junk are still there. Don't even try to talk to management about it either, it's useless. They'll say that it's "road tar" and that the wash isn't equipped to handle it. Needless to say I won't be coming back. I've had better car washes from an East Texas thunderstorm.

This is my favorite car wash in town. For $5 you get a wash with dry and access to the free…read morevacuums. The wash does a real good job and they have other options for an additional charge. Other washes in town have the same price wash but don't have both the dry after the wash and free vacuums for this low price.

Had to run my car through and then go home and wash it more than a couple of times here this time I…read moreasked them if I could run it through again they told me no and my car is a brand new vehicle. It shouldn't have bug guts on it after running it through.

Ripped my entire back windshield wiper arm off. When I called to ask if they have it, was told that…read morethey have so many windshield wipers that they can't tell which is which. Ummmm...maybe fix it so your equipment stops tearing off windshield wipers?