Friendly supportive for my unique self!! Dr Shaw speaks with you as a concerned doctor!read more

Dr. Shaw took the time to listen to me during my first appointment this past week for acupuncture…read moretherapy. i have been going to another acupuncture company every month for almost 20years, so have some good experience with this therapy. Thinking it is time for me to tweak my care in new directions as i age led me to Sound Holistic Health Clinic. Delighted with the Services, and thoughtful, integrating Staff, Dr. Kevin (Shaw) and Olivia were especially kind and helpful during my visit. Dr. Kevin's treatment was entirely pain free, and i was able to breathe more freely also. After the acupuncture treatment, Dr. Kevin recommended a simple at home technique to lessen my pain, and it has worked wonderfully. It is my intention to obtain more acupuncture therapy treatments here, and obtain as needed many other health benefits from this Company in the future.

My children and I have been going to this clinic for years, we started back when they were still…read moreowned Beth McQuinn. For the most part, all the doctors that we've seen have been amazing, the exceptions being a few times that my children's visits were not recorded correctly and still have yet to be fixed even though I still have the documentation from those visits. Before they became Stay Well Family Medicine and moved to Colby, they were on Broadway and their support staff were always warm and friendly, responsive to patient questions and concerns, and proactive at problem-solving any issues brought to their attention. Now, however, since they've become Stay Well Family Medicine, their support staff leaves an immense amount of quality customer service to be desired. Case in point: I logged into our patient portal through Charm yesterday to double check my children's appointment times for their well-child checks, and noticed that my daughter's name was spelled incorrectly, and it was not reflecting that she's been seen since 2019. So I called, which happened to be after hours, and left a voicemail with my concerns, asking about the issue that I noticed. I received a call back today from their front desk lady, I don't recall her name. But by the sound of her voice, she's the regular receptionist for them. She let me know that on her side she can see that my daughter has an appointment and wasn't sure why I can't see it on my side and proceeded to tell me that I need to call Charm to ask them why. I respectfully voiced my concern about asking the patient to call on an issue that has to do with their tech since I've worked at a health clinic before it is never the patient's responsibility to call tech-support to ask about a tech issue, that it is the clinic's responsibility to do (please bare in mind, I was truly kind, not just a perspective thing: calm voice, kind words, didn't raise my tone. Since I've been on the other side, I get communication with a disgruntled patient/parent can be challenging, so I was as gentle as I could be with my concerns). I acknowledged to her that I understand it's not her fault but I would request that they look into it please and let me know what's going on - if there was some kind of an issue with the records not being uploaded into my daughters chart. I voiced concern about not seeing her records and that s been an issue in the past too. I didn't even get the chance to ask her about the spelling of the name before the receptionist cut me off saying it wasn't their job to do it and passed me off to a doctor because she got so frustrated with the conversation with me. I then spoke to Dr. blow who looked into it - turns out it was the spelling of my daughter's name. Dr Blow sent me a new link to get the problem fixed, which was thankfully an easy resolution. I thanked her and said I appreciate that she helped me problem solve through it. and also attempted to acknowledge again that I understood it wasn't her receptionist's fault this happened, however I don't feel that it was my responsibility to have to call Charm to fix it. Dr Blow then proceeded to snap at me that "not everybody has the same tech talents as other people and so it doesn't fall to them to problem solve tech-support, that's the patient's responsibility" and then she wouldn't even let me talk after that and said "well, we'll see you next Tuesday. Thanks so much for calling. Have a great day, bye." I was dumbfounded. Unfortunately even though we love the doctor that we normally see, Dr. Sambrano, and have been seeing her for several years now, based on this experience, which has been horrible, it seems like we're going to end up having to find a different naturopathic clinic to go to. If they can fix their customer service Issues this would be a great clinic to be seen at. Sadly, with the current way they're treating patients, I can't recommend it any longer to family and friends.

A doctor without any knowledge of the benefits of plants for healing is like a carpenter who only…read morehas a hammer. Every once in a while there is a nail and the hammer will work perfectly but for everything else a hammer will not work so well no matter how hard they swing it. This was the first time I have been to a doctor in which I felt like they actually knew what they were talking about. Having a full tool belt makes quit a difference.

Dr Christopher Beard is one of the best Drs we have ever been to. He is like family. He is the top…read moreof his field and helped with a lot of my health issues. He saved my husband's life. He has been taking care of my husband for years and was able to treat and refer my husband to make it possible for my husband to be here today. Thank You Dr Beard you the Best! Joy and Jeff!!!

I've been under Dr Dirks care for my GP & GYN care for years now. The clinic is very friendly, Dr…read moreDirks is amazing. Always listens and is very compassionate. But most of all, she is extremely knowledgeable. This is not like going to a "regular" medical office whereas you feel like a burden. This clinic treats you like they truly care about your overall health, and well being, not just pushing pharmaceuticals on you and getting you out of the room in 8 mins. Highly recommend!

Excellent care! I LOVE that they have SOO much talent and experience at this clinic! Chelsea Gordon…read moreis top notch. I also love Dr Jung and Dr Hsiung. Our kids love coming. They are easy to reach, don't charge extra $ for portal messages (like Fern Valley sadly). I couldn't be more pleased with this clinic! They are naturally minded but have resources and knowledge for western medicine perspectives as well. They helped handle an insurance issue with ease and kindness. Love their admin team too- SOO much. This can make or break a clinic let me tell you. Sofia is amazing.

I really like taking my family to flourish for our care. I really appreciate the attentiveness of…read morethe providers. My only bit of feedback is around the hounding that the office staff does to get patients to fill out the questionnaires. For my baby's first appt I was having some trouble adjusting at home to all of my new responsibilities that came with taking care of a newborn, my toddler and myself having just finished a high risk pregnancy for gestational hypertension. As I was finally sitting down to complete the paperwork prior to the deadline while in between feeds I received yet another reminder call. I explained my situation to the lady that called me and she had very little empathy.

This is the finest family owned Naturopathic physicians office I have ever experienced…read more Caring doctors and a dog friendly office. The staff does everything they could possibly do to care for and treat patients from blood testing to doctor prescribed treatment programs specifically designed for each and every individual who enters the facility. It was established and grounded in Mill Creek, WA for the first twelve years. During the pandemic served the public relentlessly and expanded into a second office in Kalispell, MT and opened a new wellness center in South Everett and continues to grow with physicians , medical massage therapy and specifically trained professionals in Integrative Care, including referrals to chiropractic and acupuncture as part of an extensive team. I have been helped by Dr. Young, Dr. Morlan and Dr. Fitzpatrick as well as extra work done last summer by the newest doctor, Elizabeth Day. Thank you, Purity Health.

Beware - their billing department needs to get it together. I have received multiple bills from…read morethis establishment over a year late. I received a bill, that I had already paid, two years beyond the service date. I went back and forth with them for quite some time and eventually, they agreed to drop the duplicate bill. However, I don't think I should have to defend myself against payments I've already made. I would expect that the billing department be capable of keeping track of payments if this was a professional establishment. I received another bill on Friday for services from June of last year - well I tell you what, I've never received a bill for these services until now, and they had the nerve to charge me a late fee. It makes me wonder if they are really doing so poorly that they have to send bills years late to cash out on late fees? Do they need the extra $10 that desperately? I have requested a copy of the invoice number and date of the last invoice sent to me and we will see what they say. Overall, the service I received at the old location was good. The new location, I was disappointed, My bill says that I am no longer welcome back, for not paying the bill, that they didn't send me until a full year had passed. Unbelievable. RUN!

Dr. Thordarson is the best pediatrician we have ever had. We have been seeing her since moving to…read morethe area 2 years ago, and I am so grateful for her. She really listens to my kids, their needs and my concerns as well. She is professional and reliable and doesn't just leap to medication as an answer. She. Is. Great!

Always an easy time here, the front desk always has a smile and they are very friendly! Dr Fuchs is…read morealways easy to work with, he gives great tips to ease whatever pain you may have and is just as friendly as the front desk! I am extremely glad I found these guys to help me out.

Dr. Jachs is a very good, I have referred him to many friends and family. He's amazing!read more