1. Kimberly E Costas, MD

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Everett, WA

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Kimberly E Costas, MD

5.0 (1 review)
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7 years ago

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Jeffrey Boggs, DPM - Jeffrey Boggs, DPM

Jeffrey Boggs, DPM

3.7(3 reviews)
2.3 mi•Port Gardner

My husband had surgery at the gateway surgery center, it was very unprofessional and I was not…read moreallowed to go back with him, or sit with him before surgery. He said when he got back there no one greated him and Dr. Boggs was chatting it up with the staff, came over and made a mark on his foot and left. My husband's pain tolerance is difficult as he's been on pain medication for ongoing issues, and was prescribed the lowest dose of medication possible. We addressed this with the anestesiologist, and the nurse at the surgery center who completely agreed that the medication would not work for pain and to speak with Dr. Boggs staff about this. He spoke with Nickki, who was extremely rude, unsimpathetic, and he told her the medication was not working, she said to double up the dose, ice it and see if that works. She made him feel like he's a drug seeker, She didn't care, and on the sheet of paper they gave us it said to call the doctor directly if your medication doesnt work. Thats what he did!!!! I called back and advised that hes in excrusiating pain and ice, and elevating it and the medication is not working, and he's been doubling up on his dose, she said well who told you to do double the dose, really you just told my husband to do that. So long story short they are not going to do anything, and I said well this is a waste of time, and I guess hes just going to suffer and be in pain and ended the call. She called back, spoke to my husband and said I thought we were on the same page? Really???!!! No not at all, your not helping. You make him feel like a criminal, and drug seeker and doctors are clearly scared to prescribe pain medication, but it's for a surgery. We are very unpleased with WWMG, and Dr. Boggs staff, and if we couldd go else where mid treatment we would. It's hard enough to see my husband in misery, and awful pain, and then to see him hurt by making him feel like he's a criminal and drug seeker. We will never do business with Dr. Boggs, or WWMG again. Very dissappointing that you leave your patients in agony! I've called my insurance company to make them aware of the complaint as well, and the BBB. Beware, if your having surgery and have a pain contract, you will be left in misery and be made to feel like a drug seeker and criminal.

I have been having foot troubles for 5 years straight...the last year has been impossible…read more Couldn't walk more than a quarter of a mile without being in horrible pain, swelling, etc. Looked every where for a doctor that would take my insurance....but my insurance company is so awful out of 30 some doctors no one would take me as a new patient. I had seen Dr. BOGGS online and wanted to see him but he wasn't seeing new patients (with my insurance) either. I ended up going to my shoulder surgeon begging for her to try something or at least give me direction after reading my xrays and MRI's. She gave me an injection in my foot and referred me to Dr. Boggs. I was able to get in because he was part of my existing surgeons. His staff has been great, on the phone setting up appointments, checking me in, the ladies that work in the back with him (T and Nyckki---she's the super rock star!!!), from check ups to xrays they are the best. Super efficient, helpful, and personable. Dr. Boggs did a few injections to determine his plan of action, and we eventually agreed on surgery. He and his staff were able to schedule me ASAP, and I had foot surgery in May. They have been great getting all my appointments scheduled and keeping me on track for recovery. I appreciate Dr. Boggs's honesty, and realistic expectations, goals, etc. He definitely knows what he's doing and is quick to put me at ease. If you are looking for a great foot doctor/ surgeon that has a reliable, friendly staff...check them out. Convenient parking, easy to access, and does surgeries at Gateway...not dirty hospitals.

Photos
Jeffrey Boggs, DPM - Front desks....there's a big waiting area around it.

Front desks....there's a big waiting area around it.

Jeffrey Boggs, DPM - Go Hawks

Go Hawks

Jeffrey Boggs, DPM - Breast mode

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Breast mode

Western Washington Medical Group - Pinky finger with a pin  in it!

Western Washington Medical Group

2.3(48 reviews)
2.2 mi•Port Gardner

In short The doctors have been great, as have the nurses and…read moremost of the PAs. One PA was frustrating, and scheduling isn't always smooth, though the gals at the front desk are super nice every time we can reach them. In long Last spring, my lovely bride had a massive stroke, and has seen the orthopedist, pain management doc, and spine specialist here. The pain management doc moved to another office this year, and we'll see her again shortly. One quick outpatient procedure last year was a waste of time because the PA just hurried through it. The orthopedist had been called out for an emergency surgery. We repeated that proc a couple months later with the actual MD and it was super effective. Lots of reviews mention how tough it is to schedule here, and sometimes the phones do leave you wondering if you'll ever get through to a human. Once you do, though, they follow through and stuff gets done, at least in our experience. The facility is nice enough for sure. Decent amount of parking, clean and bright. It's surprising to find a medical facility that does not have automatic doors for wheelchair users, but then again, this is not the only one. Those doors are evidently way more expensive than we might think. Overall we're happy with the care here and will continue to be seen.

There are many challenges getting this organization to respond to usual protocol. There are…read morebottlenecks every step of the way. Upon research, google AI states, in part, frequently point to systemic disorganization, heavy administrative workloads, poor communication between departments, and IT nuances as major barriers to efficiency. When a healthcare organization like Western Washington Medical Group (WWMG) is severely delayed, patients can take specific structural actions to protect their care and push documentation forward. Immediate Actions to Bypass Delays Utilize the Patient Portal: Request all medical records, lab results, and referral document copies directly through the digital patient portal. Digital entries are heavily timestamped and harder for administrative staff to misplace than physical paperwork. Contact a Patient Advocate: Ask to speak with a WWMG patient advocate or practice manager at your specific clinic location. They operate outside the standard administrative pool and have the authority to escalate delayed documentation.

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Western Washington Medical Group - Nice big waiting room

Nice big waiting room

Western Washington Medical Group - I don't have time for this!

I don't have time for this!

Western Washington Medical Group - Front desk

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Front desk

Everett Bone & Joint - Tibial plateau fracture xray

Everett Bone & Joint

2.8(76 reviews)
1.7 mi•Port Gardner

I think we all want a doctor that doesn't see us as just products to make a few dollars off. I'm…read moregoing to rate from a black man's perspective. First impressions mean a lot. Experience will teach one to recognize and respect one's intuition, but back it up with facts so one doesn't let past biases get in the way of making a decision on how to proceed. The first doctor I was assigned to, i didn't feel comfortable with, and didn't believe he had my best interests at heart. The second doctor Dominic Van Nielen at first gave me the same vibe, however I chose to back it up with facts instead of letting past biases get in my way. I probed and asked questions and he answered with honesty, integrity, respect, and compassion. He told me exactly what he needed me to do to be ready for a hip replacement and I met that criteria. It was hard for me. The doctor did his part like a champion. We live in some trying times where it's hard to see exactly who people truly are. Having to put one's life in a strangers hands is a difficult thing. Again speaking from a black man's perspective I can honestly say this doctor is not only a great surgeon but a great man. However, Putting God first In every situation is always necessary. I'm honestly thankful to his whole team (excluding one negative nurse, who just didn't understand I wasn't rich!)

I broke my leg while traveling abroad. The orthopedic doc in Turkey wanted to do surgery straight…read moreaway. I said no and that I would get it evaluated when I got home. Took the next flight home and went to the ER here. They referred me to Everett Bone and Joint. I was happily surprised when my doc said I didn't have to do surgery. I am healing well with no complications as of yet. The office team was cordial and fast. Everything was quite streamlined.

Photos
Everett Bone & Joint - Picture of my leg after the injury in Turkey.

Picture of my leg after the injury in Turkey.

Everett Bone & Joint - 6 weeks post injury

6 weeks post injury

Everett Bone & Joint - Elevator and spiral thingy in the lobby.

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Elevator and spiral thingy in the lobby.

Kimberly E Costas, MD - surgeons - Updated October 2026

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