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    Chen San-Hwan

    5.0 (1 review)

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    10 years ago

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    Frontier Dermatology Aesthetics - Patient lounge

    Frontier Dermatology Aesthetics

    4.5(102 reviews)
    7.6 mi
    $$$

    They are thieves. The billing wanted me to pay them the remaining balance in full of what the…read moreinsurance carrier Wouldn't because it was regarded as excessive. Yet I would only be required to cover 20% of the bill of what was covered by the actual Carrier payment. Even there with their intimidating payment letters I have Zero to actually pay because I fall under Special Needs Program. Basically, they are Private Equity scammers who take advantage of seniors and the uninformed. ALL their offices operate this way. If you choose to support this kind of business, they're the ones for you. My experience with a non-doctor who rushed through the excision in my back was poor too. Mark Twain said it best about suckers. Look up the quote about people fooled.

    In my opinion go somewhere else for your care. Had to have second surgery. Called they gave me…read morewrong instructions and I ended up having to have the same surgery twice before treatment. My surgeon said this is a problem they have complained about to this establishment. When you call and say you have to have the treatment the day of surgery they say no you don't. So second surgery had treatment and now I had to go to doctor for antibiotics and wound care. Frontier said they couldn't fit me in didn't have openings to see me. There is a place to put a picture but I won't the wound looks too bad.

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    Frontier Dermatology Aesthetics - Elta MD

    Elta MD

    Frontier Dermatology Aesthetics - Front desk

    Front desk

    Frontier Dermatology Aesthetics - CoolSculpting before and after

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    CoolSculpting before and after

    Frontier Dermatology

    Frontier Dermatology

    3.4(56 reviews)
    0.6 mi

    I've been going to North Sound for 3 years now. The staff is great and my doctor, Dr. Jeyamohan…read moreRavi, can just LOOK at something and know what it is. (The older you get, the more weird things seem to pop up on your skin...but everything seems to have a name. LOL) She is very patient, friendly, skilled and everything one would want in a doctor. I have also been to Dr. Valentine who is equally adept and knowledgeable in the practice of dermatology. I can personally recommend them both.

    I rarely leave negative reviews, but our experience with Dr. James Song at Frontier Dermatology was…read moreserious enough that I feel obligated to share it so other patients can make informed decisions. My husband underwent an outpatient cyst removal procedure with Dr. Song on May 19, 2026. We were told the procedure went as planned and were given standard aftercare instructions, including avoiding showers and exercise for 24 hours and applying Vaseline afterward. The following day, less than 24 hours after the procedure, my husband began bleeding heavily through layers of gauze, bandages, and eventually his clothing. We contacted Frontier Dermatology and were instructed to have him lie down and apply pressure. We followed those instructions exactly, but the bleeding continued and worsened. When we called the after-hours physician, we repeatedly sought guidance about whether we should go to the ER. Despite explaining the situation in detail, we were unable to get a clear answer. We were told we would "probably end up at the ER" but were also told that no one could definitively recommend that course of action without seeing him. We first went to urgent care, where the physician was uncomfortable treating the wounds because of their depth and complexity. After attempts to stop the bleeding failed, we were sent directly to the emergency room. At the ER, the physician treated the wounds with silver nitrate to stop the bleeding after hours of unsuccessful attempts elsewhere. We did not return home until approximately 1:00 a.m. The next day, I filed a formal complaint with Frontier Dermatology regarding both the procedure and the lack of adequate after-hours support. During that conversation, I learned my husband had no follow-up appointment scheduled for two months. Shortly afterward, Dr. Song personally called my husband and defended the treatment decisions that had been made. Because we were concerned by everything that had happened, my husband sought a second opinion from another dermatologist. That dermatologist informed him that the wounds were infected and required antibiotics and additional treatment. We were also told that corrective care would now be necessary to reduce the likelihood of significant scarring. During follow-up communication, we learned that no pathology report had been performed on the tissue removed during the procedure. What should have been a routine outpatient procedure resulted in severe bleeding, an urgent care visit, an ER visit, an infection, additional medical treatment, missed time, stress, and ongoing concerns about long-term scarring. We understand that complications can happen in medicine. What troubled us most was the combination of the outcome itself, the difficulty obtaining clear guidance when things went wrong, and the need to seek care elsewhere to address the resulting complications. I hope sharing our experience helps other patients ask questions, seek second opinions when necessary, and make informed decisions about their care.

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    Frontier Dermatology
    Frontier Dermatology
    Frontier Dermatology - Small waiting room

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    Small waiting room

    Frontier Dermatology - Myself

    Frontier Dermatology

    2.7(3 reviews)
    0.8 mi

    This "organization" has gobbled up most of the local dermatology offices and has done to local…read moreproviders what Walmart has done to grocery/supermarkets. I tried to call for an appointment and was directed to go through their "Appointment Line". I was redirected. It took far too long to find out that they suggested I go through their website. It was all very confusing for a geriatric man. When the appointment day arrived, I checked in only to discover that they had scheduled me for a 5-minute check of a local patch of skin. I had scheduled a complete body check so had dedicated the morning to the appointment. After several apologies, they limited my appointment to the 5-minute check. They very contritely suggested I make another appointment for the rest of my body check. Again: apologies from the workers but this was created BY THE ORGANIZATION. Stop me if you've already discovered this. A certain business is successful. A corporation (or larger company) sees profitability and wants to scale that; buys this business and then another like it. Several like transactions take place. Company grows too fast. Company centralizes communication. Customers (patients) have problems with both timeliness and quality of care suffers. Company overlords close some failing members of their network. Customer/patient care suffers. People begin to go elsewhere. Company/corporation customer base suffers further and files Chapter 7. I have notified the VA Community Care office that I would not recommend this organization.

    Took a dementia patient in to have a cancerous spot removed, which was discussed beforehand and…read morecovered by insurance. When she came out they announced she owed $200. When I asked why, they said she had elected to have other spots frozen off and since it was cosmetic, insurance didn't cover it. They did not ask her POA or caretaker (in the waiting room) before performing a fee based service on a patient with dementia who lives in a memory care unit. This information is known to them in the records and I make sure to remind the reception staff of her condition when checking in, even though it's obvious. Huge lapse in ethical duties.

    Chen San-Hwan - dermatology - Updated August 2026

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