I contacted three companies to get quotes for upgrading my current AC unit, add zones to my home and move some existing duct work and create duct work that I could use with a tray ceiling I was putting in. I used trusted friends and neighbors to get the names of reputable companies. I called each company and explained to them exactly what I needed. Without stating who the other two companies were I will just say that I chose Protech and it was an easy decision. Their price was very competitive and they gave me a quote for a job without trying to sell me on products that I didn't want. I worked with Marty Gildemeyer (Protech Owner) and we was very responsive to me in answering questions about the plan. He also provided some references of previous customers that I spoke with, all of which raved about Protech and their customer service. I have no background in HVAC so to find a company that made me feel comfortable about this process was such a relief. As far as delivery on the product, Protech delivered exactly on what they said they would do. Brand new unit, re-worked all my old duct work, and installed three zones...all in one day. I even threw a curveball at them and told them I wanted to be able to use home automation with the thermostats. Marty said no problem, ran new wall wiring, and ordered the new thermostats. They'll be coming back to install them once they get in. His crew was great! They worked very hard all day long and did an excellent job cleaning up after the project. They showed up when they said they would, they delivered on the plan at the price they promised, and they finished when they said they would. It was OUTSTANDING! I would recommend Protech to anyone, new projects and old projects, I believe they can handle it all. read more

Protech Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Norcross, Georgia

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Don't use it unless you want to pay more than twice the market price for the service. My terrace level AC was only blowing air not cold AC and make it worse temperature was over ninety degrees. I first had my AC guy come out but he couldn't fix it and told me to contact Rheem authorized service. I found the ProTech heating and air in the Rheem website and contacted them since the reviews were ok. When the service person came last Friday he diagnosed it that the furnace motherboard was the issue. He said that the company will see if the motherboard is still under warranty or not and will call me on Monday. That Friday's cost was $239 that included residential fee of $98 which was reasonable. Then came a call on Monday from Marty and he said the total cost of replacing the motherboard was cost $911. I asked him about if the motherboard was under warranty or not and he said it was and even though it seemed high I went ahead and had them replace it due to high temperatures. However, this morning I thought about the price and after quick search on Google it turns out I was overcharged. I put my Rheem furnace model number which is 8.5 years old and Google says professional service will be around $450-$750 and this includes motherboard cost of $250-$400 which means service charge should only cost around $350. It was my mistake of not calling for second opinion. I do believe in honest company will service in this day and age where one bad service could affect company's future customers. ProTech heating and air clearly failed to provide me honest and fair service by charging me more than double the market price. read more

I highly recommend Protech! My gas boiler quit working on the weekend the temperatures were dropping to single digits. Protech responded to my request on Thumbtack the next morning and arrived within an hour. They fixed my boiler and thermostat in less than an hour and are coming back next week to replace the thermostat. I couldn't be more pleased with their service and price. After reading the other reviews on Yelp, I plan to contact Protech in the Spring about replacing my heating and central AC system. read more

Highly recommended! I called and got service same day after trying to get a work order scheduled with American Home Shield. Technician showed up within hours of my initial call and got my unit back online and cooling within an hour. read more

ProTech has been our HVAC contractor for many years, servicing both our home and our small office building. On several occasions we have needed a new system and Marty (the owner) offers multiple options at various price points. Marty is also very knowledgeable about the state of the HVAC industry and issues related to cooling technology. Our systems are serviced by ProTech regularly throughout the year and if we have an emergency they are extremely responsive. Overall we are very happy with the service we have received from ProTech and recommend them highly. read more

Thank you so much to ProTech for installing a new system in our home! Rob was an absolute pleasure to work with and made the process of choosing and transitioning to a new system very seamless. We are extremely happy with our new unit and have immediately appreciated the efficiency and the lower electric bill! We are definitely getting our money's worth as Fall hasn't quite made its' way to Atlanta. Lastly, we received a lovely, unexpected thank you gift from the ProTech team. That level of customer service is a dying art! We are indeed happy customers! Thank so much ProTech! read more

We recently replaced an a/c unit and opted to go with ProTech...and we couldn't be more pleased with the overall experience. We have worked with them for several years and have nothing but positive experiences. They're professional, reasonably priced and responsive, but more importantly, they're honest, straightforward and patient. I felt that they were genuinely looking out for our best interest vs trying to upsell us. I've recommended these guys to others and the feedback has always been positive. Overall, they're just 'good people'. Thanks Robby and Renee for always taking care of us. read more

New furnace installed in one day and their follow up service is very good. I've had ProTech install two furnaces for me and both work extremely well. read more

I just had my HVAC and water heater replaced by Protech. They were getting old and I wanted to have them replaced before there was a problem. I had no trouble getting an appointment within a few days. They did an excellent job. It was a very nice team. They were courteous, efficient, and explained everything they did as well as how to use the new thermostat. I had my ducts cleaned the afternoon of the same day. That team was also very efficient and pleasant. The combined price seemed reasonable, especially considering the high quality of the brand of equipment they provided. I chose Protech because it was recommended to me by someone I know who has done a lot of renovations. I am happy to recommend them myself, based on this experience. read more

These guys were amazing. My HVAC system was older than dirt and couldn't tell you the last time my airducts got cleaned out. Robert came out Friday to do a full inspection, gave me a quote and that fallowing Tuesday I had a whole new unit! They were on time and were done with the installation in one day easy. His team was very knowledgeable and were more than happy to answer any questions I had. They came that Thursday and did my airducts, process only took about 45 or so. I do live in a condo, so keep that in mind. read more

They've been handling our HVAC maintenance for years and we just used them again to replace our unit. Ross and his crew are so kind, helpful and went above and beyond to make sure we were 100% happy with everything. Highly recommend!!! read more

Marty and his staff are efficient, professional, offer a great service at a fair price. Joining their maintenance plan for our 4 homes was the smartest thing to do. If we have an issue they are right on it. My son's a/c died last summer. They actually put a new system in the next evening, July 3rd. Everyone else is out partying and they're going the distance. I recommend them to everyone! read more

Pro Tech Heating and Air -Incredible service. Had to take a minute to rave about one of the best residential HVAC companies around. My family has been using ProTech heating and air for a while now and have always gotten incredible service and support from them. Yesterday evening the unit the serves the bedrooms went out. Called first thing this am and they came out and got us up and running. So love this locally owned and operated business. Thank you ProTech!!! read more

Technician was very nice. Unfortunately, business practices were not. Technician quoted me a price ( after work was done) for fix of problem and for annual maintenance contract. The home office decided to raise my quote from technician when I decided not to do annual maintenance contract. All of this after work was done so I was stuck. I wont be calling them anymore. UPDATE- The owner of Protech reached out to me. We talked about the situation. He seemed genuine in his concern. He made it right. read more

Beware the free quote is to replace your unit. I called after being behind their van. I wish I had looked up their reviews but Renee, the secretary was so nice and pleasant. I thought this seemed like an honest company. I was charged $88 for a service call to see what is wrong with my unit and this did not include ANY WORK. Completely different! I am appalled and why wasn't this stated upfront. I'm thinking I am getting a consultation. These people are rogues. read more

We just came back from vacation to discover our air conditioner wasn't working. We were DYING. We tried another company first, but after a couple days of waiting, they had to postpone our visit by another three days, and that was just for the consultation. In a bit of a heat stroke, we called Protech at 4 PM on a Wednesday and had someone out by 9 AM on Thursday. Our technician was Ray, and he was VERY friendly and knowledgeable! He explained to us what was wrong with our unit and had the part that needed replaced in his truck, so we were able to get it repaired same-day. The actual repair was super speedy, and it wasn't nearly as expensive as I feared. We were able to pay with a card that day. It's been a couple weeks now and things are still running smoothly! He also recommended we replace our air filter once the repair was done so the air would flow more quickly throughout our unit, which we did. He also wore a mask for the entirety of his visit, as did we. We would definitely consider using this company again, especially if Ray is available. read more

We hired Protech Heating & Air Conditioning a year ago when there was a water leak in my AC unit. The technician arrived on time , fixed the problem & they did cross-sell the yearly maintenance plan showing a reduction on the current service charge and some preventive care benefits. They did the routine maintenance check a couple of months ago and saw no issue with the AC units. Last week we noticed no cooling effect on the unit and called the company to take a look at the issue. They did the diagnosis and quoted a price for $2200 to replace the evaporator coil. I felt the price quote was abnormal . I did some research on the internet. Contacted another company (who was the original installer of the units) for a price quote for the suggested diagnosis. They said it would be $750. I talked to the owner of 'Protech Heating' and he was very nice talking saying that they will give only they package price and no break up on parts & labor etc. He suggested the best service he could do for me is to let me go with the other company for doing this service. I appreciated his gesture but it did not last long. He sent an invoice for the service charge of $88.00 . I tried to get a waiver or price reduction on that one but it did not work. On the side note the new company found other problems, not diagnosed by Protech. Lesson learnt : Getting a maintenance plan from these types of companies will not be beneficial. There is no proof that it would prevent the occurrence of major problems . You will falsely trust them and let them do the job at a high price if you are not watchful. read more

I hired these guys to replace both systems in my home and to help with humidity and air flow issues I was having. Marty Gildemeyer, the owner, came out twice and worked up a detailed estimate to replace my old units and to install a zoned system with additional ductwork in the lower level. He said it would solve the humidity problem. They did the work in March, 2015 for $15,000. Marty installed RUUD equipment but told me it didn't matter what it says on the box, what matters it "what it says on the truck." Yeah, right. Things were fine in summer, but come fall the humidity problem returned in the ground floor. Then we started getting a dirty sock smell from the downstairs A/C. Three trips out by technicians and no solutions presented. Marty dodges my emails and calls. I finally hired a respectable HVAC company to rip-out some of the junk Marty sold me and to fix the problem.....the problem Marty and ProTech Mechanical Systems would not even acknowledge. Now I have a a bunch of A/C equipment not even one year old in my garage for sale on Craigslist. I paid more in the long run than if I had hired a respectable contractor in the first place. Lesson learned. I would never hire these guys again and cannot recommend them. read more

I would not recommend this company to my worst enemy. Had them come out and quote me for a 3 ton system. During the process I asked several questions and did research on their system (Rheem/Ruud). I noticed that other quotes from competitors also included a new zone board. I inquired with the owner if I needed a new board as well and was told no. System was installed and during the summer was working. My system is dual fuel which means I have a gas furnace, but electric for air or heat. When the temperature drops below 40 degrees, my gas furnace kicks on. The first hint of winter, and I realized that my furnace was not kicking in immediately. Instead, the fan would run (blowing cold air on my head) and then the gas. I called the guys out and at first they talked about charging me for a service call. Um, what? I've only had the system 4 months. I decided to address the issue during my winter maintenance which was free in my contract. They ended up telling me I needed a new board and it would be a few hundred dollars. Um, what? I called and left messages for the owner who dodged me left and right. Of course when he was selling me the system he told me about his open door policy and how he honored his work....right. Finally he had one of his workers call me and they basically admitted they gave me the wrong information at first. They didn't know about dual fuel and zoning boards. But aren't they the experts? Refused to give me a discount on the new zone board and quoted an even higher price than my written quote from the winter maintenance visit. I ended up calling Honeywell with their recommendation (I don't trust their word at this point) and discovered they recommended the wrong board (not for dual fuel!). I was done with them at this point and now have a new company maintain my system. Never again. read more

I've been loyal to Pro Tech for years, only to have them quote my wife $900 for a part and then a week later tell her it would be $2,000. How is a part going to cost $1,100 more in one week? Signed up with a GREAT company, CoolRay, and actually found out they've been overcharging our freon, which has caused parts to break prematurely. No surprise, since I've purchased a new capacitor from them every year for the past 4 years. I would not suggest anyone EVER do business with these crooks. read more

Highly recommend this company! They have serviced our units in a timely and professional manner, and are very knowledgeable about their products and services. We are in the process of replacing our old AC units and definitely plan to ha e ProTech install and maintain them. Excellent company with great customer service... read more

We had our Heating and AC system replaced. It was recommended that a zoning system be installed to help with energy efficiency. The team worked diligently to get us what we needed. We love the friendly and informative staff. We appreciated all they do so much, within a year called these guys to replace our Hot water heater!!! Very professional and very courteous Thanks Pro-Tech read more

Scott, our service rep from ProTech had been keeping us going with an old AC/Heat unit and we loved the service. Not everyday you purchase a new system so I did my homework. I'm glad I did because I really like them now! Best price, right product, explained clearly why one unit versus another. We have our new system in and couldn't be happier. Marty focuses on building trust and taking care of customers. Great Job! read more