Don't buy another HVAC w/o reading this review! During my exhaustive research for new HVAC unit, I kept hearing the similar stories from realtors and neighbors about Arcadia HVAC. I'm a discerning customer so had to check them out. What a pleasant surprise! The stories were ALL TRUE. Cam and Richard (Owners) answered all my questions (an hour's worth!), quotes were firm, crew arrived on time, job was done by lunch time, cleanup was fastidious and our new Trane unit is super quiet, super efficient and came with many new features. I had heard that 80% of the later issues are usually due to improper installs, so I was on top of them like a hawk but wasn't needed. They know their trade well. Installers also do annual service so they know both sides of the issues. Richard did the site eval and I was quite impressed with his well thought out attention to detail, ideas, and careful analysis. These guys have more knowledge and better solutions than any that I've interviewed. Richard has been in the business a long time and knows his stuff for sure. The installers (including Richard!) were always polite, respected my property, my time and my family. Easy conversationalist that I could understand and relate to was a huge advantage. HERE'S THE CLINCHER! At several points they talked me out of upsell requests. They are conservative, practical and totally honest about not wasting my money. I was shocked. Checkbook in hand, they only wanted to sell me what they truly felt was appropriate and walked me around all the media hype. I got exactly what I needed. I can't recommend them enough. No pressure tactics, just the facts. They have a lot of pride in what they do and it shows! read more

I'm amazed that there are no reviews for these guys yet. They are a class above the rest. A few weeks our AC (Trane system) in the downstairs stopped working. Luckily we noticed on a single hot day in mid-Spring, and our upstairs system was working fine, so we could take our time to find a high quality honest company. The company who the previous owners of our house had used to install the unit claimed that they didn't have any records on installing it, and didn't bother to check the warranty to see if any of the parts were still covered. Instead their primary goal was to sell us a new system (and overcharge for everything in the process and push their "service plan"). After 5 minutes of our own research we learned that the part that failed was still under warranty. Arcadia had a large number of positive reviews on the Trane website, so we gave them a call. They took our equipment serial numbers over the phone and ensured that everything was covered under warranty by Trane. Cam and his team literally saved us thousands of dollars. Beyond that, everyone we interacted with was incredibly professional, timely, clean, and friendly. Not that I'm looking to have another HCAV issue any time soon, but I know that if I do, my first call will be to Arcadia. read more

Richard was a HUGE help and so knowledgeable with Trane systems. Our existing Trane unit (which was installed and serviced by another company) went down and he immediately sent out his technician to inspect it and then immediately contacted me with my options based on their findings. He was very knowledgeable, friendly and was so quick to respond with options and had a new system installed within a day of my family making a decision. The technicians that came out were very professional, friendly and respectable to my home and family during the removal and installation as well. This company truly is a business that believes on customer service and they will be the ONLY HVAC company that does work on my equipment. I recommend Arcadia for new, repair or service work. Thank you Richard and Arcadia for your hard work and quick response!!! read more

We're so glad we found this company! We've been looking for someone to install a new HVAC system for about a month to replace a 22yr old system that was on its last legs and after a number of companies came out to quote, we chose Arcadia HVAC. Sarah is amazing! She was very responsive to our situation and questions and within two days we had Matt and Dustin installing our new Trane system. We could tell Matt and Dustin had been working together for a while because they were a highly efficient team. We are looking forward to working with this company for our ongoing maintenance and very highly recommend them for your HVAC needs. read more

Their installation of new Trane air handler and heat pump system right at the coldest part of the year was professional, precise, and done in a most timely matter considering the state of emergency we were in... Price was more than competitive and they knocked it out before noon in one day...... Now they just finished my second project of rerouting ductwork in my basement and adding a vent, again... Most excellent at a great value.. They now have our contract and we are signing up for their mainteance. No more worries... Life is good.. Thanks Arcadia HVAC.. you guys rock.. read more

Did a great job with our Hvac. Fast, courteous and left the place neat. Answered all of our questions. It was a bigger job (2 furnace, 2 ac compressor) but they got it done really quick. Arrived on time, communication was great, emailed invoice. Good stuff. In General a very professional company. We met with a few Hvac companies and the quote was in the middle, but they made us feel the most comfortable. Would work with again. If they had stock I would buy some. read more

I just had an A/C and furnace installed this morning. This company was the best to deal with from getting quotes for appliances, the transparency and detail of what service and products I would be offered in the estimate, and the level of professionalism from the techs and office manager (Sarah). To the techs Tyler, Matt, Dustin, and Matt (2 Matts) - thank you for doing a great job on this installation. I definitely will recommend Arcadia. read more

Needed the thermostat replaced on my systems. Called Arcadia and received prompt response. Service was scheduled early the next day. Two service reps, Matt and Avery, came to the house at scheduled time. Both techs were polite, knowledgeable and willing to take time to show me the thermostat programming and operation. Thought the pricing was good and within reason. Definitely recommend Arcadia to anyone. read more

Fantastic Service on our new heating and Air conditioning. After 14 years we had to bite the bullet. Kam sent out four great trustworthy guys: Dustin, Matt, Tyler and Matt.. They were finished in no time flat. In 90 degree weather. It is super cold in the house now. We have a NEW HVAC service provider for life. Also a lot cheaper than all our other quotes. read more

Arcadia carefully analyzed our heating and cooling needs and replaced our 20 year old furnaces and A/C unit with quality brand name units at a very reasonable price. The technicians who did the installation, Tyler and two men each named Matt, were prompt, efficient and polite and left no mess behind. We are very pleased and highly recommend Arcadia. read more

Cam was very helpful and straight forward in the different HVAC units and the quality of work that they do. I do feel that I got the best value for the HVAC unit I purchased. Sarah was also helpful with getting me scheduled quickly as my tenant was without heating. read more