Outstanding! I have dealt with many excellent companies over many years, and Protech is The Best! Discovering an elderly relative's guest house had been leaking and was now filled with damaged and molded antiques and personal mementos was devastating. After a few weeks of no progress with another company, I was given Protech's number. Talk about going from chaos and confusion to total calm and control. As soon as Kristin got on the phone with me things stared happening. Within the hour of our first conversation all of the problems from the last few weeks were being figured out, put in motion and taken care of. Dax came out to take a look and figure out how to get everything organized. It was a complicated mess for a number of reasons. This included everything in the place needing to be cleaned, packed out, stored. Then the abatement people, mold testers, replacement of floors and walls and ceilings and all the many steps of mold removal, in order. Then everything brought back in.He was the first person who came out and was able to see the whole picture and clearly make a plan, get the insurance people up to speed and finally happy with the information they were getting, and get things going. From there it only got better. Every one of the people Protech sent out was outstanding. The most amazing person I met was Lupe, who came with her crew to do the pack out and storage and made the process of discarding treasured things and then guiding me on what could and couldn't be saved a much less painful experience than it could have been. The way they respected our treasures and took care in the way they handled things was really caring and wonderful. The beautiful and ultra profession job they did of numbering, cataloging, photographing and packing each and every box was a compulsive's dream! I stopped being worried when Lupe's crew got going. Knowing that people like her were the kind of people Dax was sending to take care of me was a massive relief, confidence builder and stress buster. Kristin made getting the mold, walls, floors, paint, crown molding, electric, etc etc etc - a million decisions and arrangements, just get taken care of like clockwork. Always keeping me informed. Perfection. Kristin was also always completely available to me and answered every question I had, explained anything I didn't understand, or misunderstood, and never hesitated to immediately deal with something and get right back to me. The confidence she gave me relaxed me and carried out throughout the entire now completed project. Protech's well deserved reputation was exemplified in the work of many others who were involved in this project, but Kristin, Dax and Lupe were the the Master Hands who made this such an outstanding experience. I could not be more pleased and will be calling Protech for any projects I have in the future beyond just this insurance driven recent one. I have spent years wishing I could find a company that I could trust do it all and do it perfectly and with a great attitude the entire time. Protech is that company. read more

We were referred to Protech by our insurance company, Allied (Nationwide). Grant's crew was EXCELLENT!! This was an insurance repair. We had flood and fire damage and our kitchen and living room needed cleaning, clearing, airing, and remodeling. Grant's crew boxed up our tenant's belongings very carefully and professionally, placing them in boxes and some heavy-duty bags, labeled all, and plastic wrapped boxes together, then put belongings in a UNITS (Pod-type of container). The remodel looks great -- new wood kitchen cabinets, linoleum that looks like tile, treated floors in the living room before laying new carpet, replaced blinds, painted kitchen and living room and pocket door -- everything looks great!! And Garrett, the final site inspector for completion, did an on-site visit after the work was completed to make sure that we were happy with the results and that the remodel passed the final inspection. Shortly thereafter, our tenant moved out and we wanted to replace carpet in the rest of the house. We could not locate the matching carpet at Lowe's. We texted Grant. Immediately, Grant responded with the name and type of carpet that Protech installed in our living room and provided the name of the store where we could purchase matching carpet. We visited the store, brought the carpet swatch and information from Grant and we were in and out of the carpet store in about 15 minutes!! The Protech Construction Team are consummate professionals, they have integrity, and can stand behind their work. We HIGHLY recommend them -- Protech is a name that you can definitely TRUST for your water, flood, fire, or other damage and remodel/construction work! read more

Our sincere thanks to Dax, Jarret, Russell, Elsa and everyone else on the Protech team!! They were referred to us by our insurance company to help us deal with the smoke and ash damage to our life contents that had been in storage... Russell and Elsa ,a nd their very capable and amiable teams were hands on and hands down the nicest, cheeriest, CAREFUL group of people that I have ever worked with. Their professionalism and humanism was remarkable- they took care of all of our damaged personal items as if they were their own...They were able to recover and restore almost 100% of our items!! They worked quickly and non- stop until the job was done. The items that had to be removed for additional review and service were returned in 100% condition and carefully wrapped and delivered EXACTLY as they said they would be, and EXACTLY when they said. They kept us updated every step of the way!! I will refer them to everyone I know and will certainly call them for any type of job they would accept from me as it related to work around our home. THANK YOU Protech for making an unpleasant experience a breeze!!!! Melanie S. read more

I have been working with ProTech's emergency services (water mitigation, contents pack out) for over 2 weeks now. We had water damage to a good portion of our home's floors and lower drywall --we needed to get someone to work fast to start protecting the rest of our home and remove the damaged materials. ProTech sent out a water mitigation crew lead by Carlos. He is great at his job and you will be in good hands if you ever find yourself in this predicament. Calm, capable, and thorough. Easy to be in contact with even when we were not at home. Thanks, Carlos. Christina in the office has been managing our case and has been professional, efficient, and always responsive to our contact efforts. It's nice to have someone who knows how to manage the insurance claim side of things. We never had to worry that we were incurring costs that weren't already approved because Christina was on the job handling that for us. If you have this sort of problem at your home, call ProTech and they will help ease your mind as your dealing with not-so-fun parts of being a homeowner. read more

We had a water heater fail, and it flooded my daughter's room and our master bedroom. ProTech was referred to us by our insurance agent for their emergency services. From the first time I spoke to Carlos from ProTech, I was very impressed with his attention to detail and his professionalism, along with his kind, easy manner. He explained how the process would work from start to finish and was willing to answer all my questions to the best of his ability. When I later spoke to Christina at the ProTech office, I was just as impressed. Christina speaks to you as a concerned friend, not as someone who is just looking to make a buck off you. As with Carlos, her attention to detail, her professionalism, and her willingness to help was above par and was very welcome during this minor emergency. This was our first experience in a situation like this, and Christina has gone out of her way to guide us along through each step of the claims process. I would gladly recommend ProTech to anyone who is in need of emergency construction services. read more

Dealing with Protech has been a nightmare. They took up to 1 year to finish work on a very small bathroom. They continuously sent out incompetent sub-contractors who did work that was so bad, they had to send out a different crew each time to repair the previous mess. They would attempt to repair one thing and ended up damaging other parts of the house. Kristin has been patient and polite. Monet, on the other hand is the total opposite; incompetent. They sent me an invoice stating that I owe them money when its them who owe me. I called to clear up their confusion & Monet said she would look into it. It has been over 1 month. I have not heard from them. I called again. When they thought I owed them money, they gave me 10 days to pay or threatened to send me to collections. They over-charged me and are aware they owe me, however, now she can't find my file. I honestly think they milk it so they can get the insurance companies to pay them 10 hours for work that can take 2 hours tops. Homeowners Insurance companies beware!!!!!! read more

Project Coordinator Monique was the consistent source of clarification with kindness throughout a complicated kitchen restoration, a process entirely new to me. She was unfailingly responsive. Jarrett took a call on his cell one evening, explaining what to him might have been mundane procedures as if he had all the time in the world. At every step of the repair process, the contractors and crew working to get my kitchen back to, and in some cases, better than, new were universally well equipped and expert: Edwardo from GBI Painting; Vahan and Paul from Crescenta Valley Flooring; Kevin, Ruby, Becky, and crew I do not know from Seib Construction; and Robert, from Robert's Plumbing. What I have been most struck by is the meticulous care everyone has taken along the way. I would immediately contact Protech again were I in need of house repair from water damage. (Please forgive any misspellings - business cards were not in front of me at the time of this review). read more

Protech Construction (Jarrett Brown) to handle all of the reparations. All of the hardwood and carpeting had to be removed, all cabinets in the kitchen, den and one bathroom were removed, and 2-3 feet at the bottom of interior walls were removed. My mother was out of her home for three months. But, when she returned, she was delighted with the outstanding work that Protech Construction-Arcadia and their team did. We took the opportunity to upgrade her appliances and renovate the one bathroom which we of course paid extra for, over and above the insurance settlement. Protech gave us fair bids for that extra work and the outcome is amazing. My mother feels like she has a new house. Jarrett and his office team were responsive and friendly as were all of his work teams. We could not be happier. I would rate them 10 if Yelp allowed. Jay B. Pasadena read more

Christina at Protech was my hero today. I filed a water damage claim with my insurance company, who contracted a third party appraiser to look at the damage. The third party appraiser did not contact me for 3 days and once he did, he refused to even look at his schedule to tell me when he would be able to appraise the damage until a mitigating company took care of the water damage. I complained to my insurance company and they referred me to Protech, who called me back IN LESS THAN ONE HOUR. I explained the situation to Christina, who sent a technician to the property within a few hours of speaking to her, and arranged for the appraiser to overlap with the technician to make sure we could get the work done as expeditiously as possible. Christina got more accomplished in 30 minutes than the other company did in 3 days. Thank you, Christina! read more

Protech Construction is as good as it gets! Their representative, Ray Lutynski was referred to us by our State Farm Ins agent after we had a wind/water damage claim. We called him the morning of our loss and he was out to our house within 3 hours! Ray and his crew were professional, courteous and did their job quickly and thoroughly while coordinating with our insurance company. Cleaned up the water, cut out the damaged dry wall, pulled up the carpet, installed dryers and covered the roof to prevent further damage. A couple days later when the dry out was complete they were back on schedule to remove the dryers so we could begin repairs. They really helped us through this unfortunate experience, I wouldn't think twice about referring them to friend or family. Thank you Protech, you've earned our referrals! read more

After our house flooded I was leery of the process. Our insurance adjuster Tony with Nationwide advised they use Pro Tech but we were free to use someone else if we desired. We chose to go with Pro Tech and we are glad we did. Jarrett and his team were fantastic. We just had the downstairs of our home remodeled months before. We were afraid it would never look the same. Truth be told, after completion of the work I think it looks better. I spoke with Jarrett several times who always kept me in the loop and followed up to make sure things were progressing as planned. A special note was Cesar who was on top of things. He and his partner did great work in a timely fashion. Thank you Jarrett. I hope we don't have to call you again but if something does come up you'll be the first call we make! read more

We have had the unfortunate experience of some significant leaks in our new home, resulting in severe water damage. We were introduced to ProTech through our insurance company and have been grateful to work with Christina Gorham through the water mitigation and repair work processes. Christina has taken the stress out of our situation by being proactive in outreach to us, incredibly thorough with her follow up and follow through, and exceptionally organized. She has navigated us through the long process and worked hard on our behalf, ensuring that the repair work stay on schedule. Christina is incredibly empathetic, exceedingly professional and very customer service-oriented. She has been reassuring and, at times brought some needed levity, in an otherwise stressful situation. read more

A slab leak caused extensive water damage to most of our house. Another company came in and abandoned us in the middle of the job leaving us without floors, doors, or fully functioning bathrooms for over two months. We were then put in touch with Ray from ProTech and he came out, gave us a fair and reasonable estimate, and sent out a crew all within a coupe of days. Alfredo and the rest of the crew were friendly, professional, and did an amazing job finishing all our repairs in just two weeks. They really cared about the quality of their work and made sure we were satisfied with the end result. Ray, Alfredo, and everyone at ProTech turned my restoration nightmare into a dream. Thanks to ProTech, we have our house and our lives back again. read more

We had water damage from a leaking roof following a rainstorm. Our insurance agent suggested we gve Brown's Protech a call and they arrived the same day to assess the damage and sent Preliminary quotes to our agent so she could file the claim. The next day they brought the team out, set up the containment and removed the drywall. They found mold and brought out the abatement team. With everything off the walls and the ceiling It looked like we were in for a long project. But in a few weeks everything was back in together and looked great. They worked with our insurance adjuster to make sure he was covering all of the damage. They are a great team to work with and I have no complaints. I wish there were more stars to give them. read more

Protech team and specifically Jarrett were a pleasure to work with. You know how good a company is when things go wrong and dealing with our insurance company was an issue. However Jarrett was able to address all of the issues we were having with our insurance company and having Heidi in the office helping us deal with them proved invaluable. As for the work, what can we say, the repairs looked better than the rest of the house and so much so we had them do more work at a very reasonable price. From Quote to sign off and from the management to service team Protech was the model of what a service company should look like. By the way Jarrett is hilarious and make sure to test him on his uncanny ability to remember movie quotes. read more

My mother had significant water damage in her home and she had to move out for nearly four months while Jarrett and his ProTech Construction team did the restoration. The demolition included tearing out all hardwood floors and carpeting, all cabinets in the kitchen and den, and removal of the bottom 2-3 feet of all walls. Then, their professional crews restored her home better than it ever was. My mother could not be happier. And, every step of the way, Jarrett or his assistant Monique were always available to answer questions. Every person who came into the house was friendly, respectful of my mother, and was a real expert at their profession. I would give ProTech Construction a 10 rating if Yelp allowed that. JB, Pasadena read more

As a home owner you never want to have flood and fire damage but if it happens make sure that you hire PROTECH CONSTRUCTION in Arcadia, CA. They did a fantastic job and my family is really thrilled with the outcome. I have worked with contractors in the past who did nothing but provide frustration and failure to me as their customer. PROTECH's Structural Estimator Ray Lutynski was amazing throughout the whole process. He was always available and timely and very professional. In fact everyone at PROTECH CONSTRUCTION who worked on our house were first class people. If you ever need a Contractor that you can trust to repair your house...don't hesitate to contact Ray at PROTECH. Scott P read more

Hi I just wanted to give Protech Construction a 5 Star Rating! My Coordinator Christina Gorham is the "BEST EVER". We Had Water Damage in our House in Sept. of this year, and from the Beginning Christina has made this Major Incident allot easier for me and my Family. Protech arrived at our House Quickly and did everything to Minimize the Water Damage. The Coordination which Christina did with our Adjuster and Followed up with me everyday thru this process made our Transition very easy. I Appreciate the EXCELLENT Customer Service which Christina provided to me and my Family. I will Definitely recommend Protech to Family and Friends. Thank you again Christina for all your Help! read more

We had a mold problem due to pipe bursting in the unit below us. Protech was recommended by our insurance company for remediation. Christina was great at explaining all the steps necessary to complete and schedule the job, contacting our landlord, as well as checking in with us throughout this process. She played an integral part in assisting with how smoothly this job went, and she is extremely conscientious. Angel and Carlos were the technicians that performed the remediation and both were so nice, and took the time to explain the problem at hand. Carlos went beyond the job to try and help us resolve the source of the mold problem. Thank you Protech! read more