This shop is honest. They could have charged me thousands of dollars and provided an heat…read moreassessment and a repair for hundreds, not thousands of dollars.

If I could give this company 1,000,000 stars I would right now. Our transmission had an issue…read more(after being replaced in a different state in May) as we were leaving Salt Lake City to head home after a two week road trip. With 3 kids, no idea how we would get home and in general what we were going to do, I am beyond grateful that we had AAA tow the car, off the 215 freeway, to J & G transmissions. James, the owner, was knowledgeable and extremely quick in assessing the situation (of the car and of our family). He lent us a car to drive to get lunch while his team assessed, fixed and double checked the car. His daughter Amber is a saint, providing coloring books, drawing supplies, a tidy coffee bar and best of all, otter pops just when we needed them. She kept the experience positive and kept our hopes up. I cannot believe how quickly they fixed our mini-van and how wonderful they were. Priceless. Businesses like this are special and really uncommon.

UPDATE: I originally left a review regarding our experience,…read moreand the company responded by denying responsibility and providing explanations that do not match the evidence we have. Apparently this is typical behavior though, for them. Our vehicle was brand new. After service, the vehicle developed issues that did not exist beforehand. It was also returned with scratches and damage that were not present when it was dropped off. What is most frustrating is that I specifically requested footage of the vehicle while it was in their possession, including footage of the work being performed. To date, that footage has not been provided. Instead, we have received explanations * that were CHAT GPT generated* that do not address the evidence and concerns we raised. When we took the car back, I have video footage of women coming out and taking pictures of the entire car after I asked for video footage to be preserved as a way for them to cover up their tracks. Since posting my original review, I have reviewed other customer experiences and noticed a concerning pattern. In our case, we have a recorded phone call in which a man acknowledged the damage and discussed repairing it. ( For clarity, the recorded call was not a hidden conversation. The company rep was standing outside speaking with my man while he was actively on the phone with me. My man called me to discuss when I would be able to pick up the vehicle. Rather than ending the call, I remained on the line and began recording. The man was fully aware that my significant other was engaged in a phone conversation and continued speaking about the vehicle and the damage while the call was ongoing. He full on, took responsibility And he said that he was going to fix the car. ) As a result, the statements made during that conversation were captured on the recording, including acknowledgments regarding the damage and discussions about repairing it.) We also have photographs, video footage, and witness statements regarding concerns we observed at the business. Additionally, I retained a private investigator to observe the business and document conditions independently. The issue for us is not just the damage itself. Mistakes happen. It is the refusal to take responsibility publicly after the fact while simultaneously failing to provide the footage that was requested. They fixed the scratch after getting grilled. That is the issue. according to other statements and reviews... they do alot worse then how they treated us. Our vehicle entered the shop without these issues and left with them. That is the simple reality of what occurred. I want to spread the word because unless you know what you're talking about, they will treat you very poorly. And try to cheat you out of things, they also, it will give back your car....Worse than when it went in. At this point, we are preserving all evidence and documentation related to this matter. If they choose to bite back with another lie.... i'll see you in court. Its my job. Im happy to bite back legally as I already am prepared and prepped. And i'm coming with videos and photographs and recorded conversations, customer reviews and other customer witness statements ( people that I don't even know) The evidence speaks for itself. They probably have a lot of people( their friends) who will back them up The bad reviews and what happened to these different people speaks much louder because it's a pattern of behavior. These people I didn't even know and they had similar.If not exact situations, just different car parts Anyone considering this business should carefully review all available customer feedback and make an informed decision for themselves. We stand by our experience and the evidence we have collected. We have documentation, recordings, witnesses, photographs, and video evidence supporting our concerns.

Excellent Service. Very friendly and Good fair price for car maintenance. Definitely recommend it!.read more

I don't doubt their honesty necessarily, but the mechanic quoted me around $230 for an axel that…read moremay or may not have been a serious issue and once it was taken apart it jumped to $465 because said part had to be replaced with no way out or other options. I don't like paying $500 for a service and should have never let them touch the axel. Hopefully you have a better experience. I don't like leaving bad reviews but business is business and I reciprocate.

My car has given me nothing but problems in the last few months, and Edwards Family Auto has gotten…read moreme through them like my own family was taking care of it! They have gone above, beyond, and out of the way for me, And i completely recommend their service to anyone and everyone!!

They did a great job on a PPI (pre-purchase inspection). We didn't buy that vehicle because they…read morefound so many problems with it. Brought a 2nd car in to them for the PPI. Didn't find any major issues, just scheduled maintenance. We bought that car. The next day the check engine light came on. We went back and there was an issue that was missed because the previous owner cleared the codes (or had someone else do it). They made the repair in 15 minutes free of charge because they missed it. Great guys! Very helpful!

They seem really knowledgeable and educated. I don't live in town, but if I did this is the one I'd…read morebe loyal to. Also, was able to get advice for my car at home! 10/10 would recommend

Needed an emissions test and registration renewal which Brody's did the same day in 15 minutes…read more(Wow). Very competent and friendly ! Have had all my cars serviced by them without any issues. Completed the work reasonably priced within the time promised. Quality service. Try them. You won't be disappointed.

I've used them twice and both times work was not completely properly…read more 1st was a front axel seal, had to return after pickup because the leak was worse. They did fix the issue without pushback so I decided to try them again. 2nd time was for fuel injectors and plugs. Work was not completed properly and injector was not seated properly. It was hard getting up to date information as they didn't want to tell me they yet again failed to properly complete the repair. The guy behind the counter said " I saw your text but ignored it because we had an issue" They asked me to yet again bring my car back because of their poor job, I opted to find a different shop. I should have learned after 1st experience. fool me once shame on you, fool me twice shame on me.

The people here feel like family. And I never feel I'm being taken advantage of. I've brought my…read morecamper in twice and always feel the pricing is fair and the work is great. I was pleasantly surprised when I picked up my truck and camper this time and saw they had cleaned my truck inside and out! I'm feeling so fortunate to have found an honest business I can rely on.

from getting an appointment until driving it away, everything was great. The price was right too…read more They had an opportunity to rip me off if they were that kind of operation. Highest quality repairs , reasonable price, honest, and great customer service. Amazing experience as far as getting your vehicle fixed.

Great service. Communication here is clear and targeted towards meeting your needs promptly and…read moreaffordably. Always going here for repairs of my jeep.

Great service! Fair pricing, prompt, efficient, pleasant employees who explained everything for me…read moreto my satisfaction. Gave me a list with costs of future repairs needed, and actually showed me on the car so I could see myself what is needed. As a woman who is tired of being cheated and lied to about cars, thank you for being honest and straightforward.

No BS, Honest, helpful, and fast. Giving 5 stars because I cannot give them 6. Repaired my brakes,…read moremade sure I understood the work, and were an absolute pleasure to work with.

Fixed the failed solenoid in the CVT of my Subaru and replaced the leaking o-rings/ recharged my…read moreair conditioning system for $700 less than the Mark Miller estimate. Great communication. Very knowledgeable. Nice guys.