Very professional and helpful. They explained what the problem was and offered options on solutions.read more

They know what they are doing. Calm, respectful and honest. Good prices. I tried doing it on my own…read moreusing the internet, but I couldn't figure it out. They plugged in and knew right away. Thank you. I will be back when I need a fix.

They fixed my problem immediately No waiting…read more Everyone was very nice and easy to understand

They resolved the issue quickly, provided friendly service, and offered reasonable and professional…read morepricing.

Brian was the one who took my monitor when I dropped it off and it was a very pleasant experience…read more Ran into a couple employees in the parking lot and it was nice to just have a chat while they pet by German Shepherd. I have been purchasing products from them for my business for over a decade and every time I submit an RMA the experience is, I have no other way to say it other than pleasant. I see some people have negative experiences, but just remember that people who are angry, tend to come on and write scathing reviews. Well, here is a good one!

Worse company ever does not stand by their product. Arrived with a speaker that was distorted and…read morestaticky and they made my life miserable trying to get an rma out of me and then refused to pay for shipping on their horrible product . The computer was a heavy piece of junk with a funky keyboard and not worth the money

Making an appt: Had a wonderful experience with Carlos and Joe in the Geek Squad installation…read moredepartment. Over the phone, Carlos was very attentive to my questions around a reinstallation of a manufacturer issue for my car radio. He was prompt in scheduling me for the next available appointment and was kind and courteous. Installation Day: I realized when I arrived to my AM appt that I (annoyingly) forgot a few key parts that were needed for my reinstallation. Carlos and Joe were super understanding and equipped me with product SKU and instructions on how to reorder as well as offering me a later afternoon slot if I happened to find the missing parts. They were very solutions oriented and flexible - which was much appreciated after a 40 min drive! I ended up finding the parts when I got home and when I called back to see if they could squeeze me in any earlier than 4pm, Carlos was quick to confirm he could fit me in if I got there within the hour. Once I arrived, they got started on my car and everything was done -- installation, testing/troubleshooting, etc. within an hour! Honestly, I specifically requested to schedule an appointment at this location because I had an awful experience with a condescending and dismissive installer at the location 5 minutes away from me (Pasadena -- but that'll be a review for that page...) and I couldn't have been more satisfied with my visit at the City of Industry location. If you don't mind the drive, I would *highly* recommend this location for installs as they aren't as busy as the Pasadena location (which books 2-3 weeks out from purchase date for installations), and they're 1000x more friendly and efficient. Ps - While I was walking around the store there was a super friendly guy (maybe the manager?) who was checking in on all the customers asking who needed assistance, etc. Would definitely come back just for the customer service, alone!

This Best Buy location has not been getting a lot of foot traffic but it is still a good place to…read morego shopping. I came to pick up an item I ordered off their website and the pickup went quick and smooth. Also service is good and this location has an excellent selection of items to choose from. Parking lot is huge and not far from the 60 freeway. I highly recommended this Best Buy location for good service and item selection.

The best services anywhere. I never waited long for any repairs, and ordered an upgraded laptop…read morefrom them got it back in a couple of days, great prices, knowledgable and friendly too.

Great place and reliable service! Have taken many a laptop and computer here to get fixed. Both…read morefrom viruses and just needing a clean wipe so it will run faster again. Ray really knows his stuff. Great family business that I will always take my computers to. Tried updating one of my laptops to Windows 10 and it was a disaster. Ray was able to get it back to Windows 7 and have it running again! I was even having problems with the fan turning on but he got it to run again.

Tremendous customer service let down. This company ignores basic customer service rules. Very…read moreinflexible and rude. I would not order anything because if there is an issue, they will not work with you.

Recently purchased an AZIO keyboard from a retailer, and it did not work properly. Called the…read moremanufacturer (AZIO) number on the specs and immediately got through to a real person, who was quick to help. They emailed me saying a return mailing label would be sent and instructions for return of the item for exchange. Turns out it was on of our computers that was malfunctioning, not the keyboard, and everything is fine. I highly recommend them for your tech needs.

My rating is zero. I ordered magnetic eyelashes, they took 8 weeks to arrive. I paid $30 on a FB ad…read moreand they are not only disappointing aesthetically but are junk don't work and came with no instructions. Total scam!!!!

CLT/Multiwave at 20153 Paseo Del Prado, Walnut, CA 91789 has sent me 3 seperate package of comuter…read morestuff. These are items that I never ordered. What is going on with this company?????