Very courteous and friendly Very efficient and quick …read more I have been to a few of them and all are very well run. No long wait times.

Contacting proscan via the phone for any reason is impossible !!!! Wait times (on 6 different days…read moreand times ) was over 20 minutes. It was longer than waiting for any govt agencies !!! If you want to talk to someone ... be prepared to drive to the location and speak to receptionist at the desk. Phone communication is non existent You pay a lot for treatment and get nothing for your money regarding customer service for getting results Very poor phone service !!!! Note - hire and train more phone staff !!!

I had a 10 o'clock appointment and I arrived early. When…read moreyou are depending upon your GPS in Naples it can be a challenge. The address is on 9th Street and the directions took me to 7th street. I found the parking garage and I went to the 7th floor which is the top of the parking building. I can find my car and don't have to remember what floor I was on. :) I signed in was asked a few questions and took a seat. I was taken back for my Ultra Sound. In particular my kidney. They found something a year ago and wanted to recheck it. What stood out to me was the technician was amazingly friendly and kept me informed about what she was doing. I felt I was in a professional's care. As far as the results I won't know for a week or so. I am really not concerned it's all part of aging.

The Proscan 3T MRI at Crosspointe Dr in Naples is the answer for anyone who is claustrophobic. I am…read moreseverely claustrophobic and have had many MRIs over the years- with eyes covered praying the Rosary where I thought my heart would jump out of my chest from anxiety, an open MRI where you can see to the side but the machine is still right in your face, premedication with 1 mg of Xanax 3 hours before and a second 1 mg an hour before that worked as I don't even remember having the MRI, though my driver assured me I did, but I felt terrible all day after. The 3T magnet is powerful enough that the machine doesn't need to be inches from your face, see photo. Talk to your doctor, but I had a great stress free experience.

Great Staff Friendly & Efficient…read more85 characters is a bit much to expect from a one time Appointment................... should be 85 characters now.

I recently had an MRI appointment at the Estero location. While the office was running behind due…read moreto earlier patient challenges, the clinical staff handled the situation professionally and communicated appropriately. The MRI technician who assisted me was especially kind, patient, and understanding. I experienced significant discomfort and anxiety during the visit, and she remained calm, supportive, and respectful throughout the process. She made sure I was positioned as comfortably as possible and treated me with genuine care and compassion. I also appreciated that my husband was allowed to be present before and after the scan, which helped me feel supported. However, my experience with billing and scheduling prior to the appointment was extremely frustrating. I was originally told the MRI would cost $258 and that I could pay at the appointment. Then the day before, I was told I had only a couple of hours to pay in full or my appointment would be canceled. During that time, I made over 20 calls trying to pay, and my husband also attempted multiple times. We were repeatedly routed to lines that were closed or disconnected despite posted business hours. When I finally reached someone, I was transferred back to the same non-working line. Another billing representative refused to assist, refused to transfer me to a supervisor, and disconnected the call. There was also confusion in pricing ($531 vs $516), and I was only then told the original $258 quote was per MRI, not the total. I ultimately paid $516 under pressure just to avoid cancellation. While the medical staff provided excellent care, the billing and communication process was disorganized, inconsistent, and unnecessarily stressful. I strongly recommend confirming all pricing and payment expectations in writing ahead of time.

At Veterans Pkwy, off Immokalee Rd. in North Naples, was there for an appropriate amount of time…read morebut the staff were excellent and there were enough of them. Was impressed, MOST IMPORTANTLY, the tech for the CT Scan was ALEX... she was the BEST, loved laughing with her. Please tell her the funny guy there today for the ct scan with contrast was Dave. Enjoyed it with her time there! THANKS ALEX!

Online check was appreciated. I was in and out of the office quickly. I hate waiting , here. I…read moredidn't have to.

I was recommended to this particular Radiology Regional by my primary physician. I called them the…read morenext morning with my orders and a very nice young man helped me upload the orders. I was able to get a 4:00 appointment for an MRI of my back. The building is. New and beautiful and the check in was a breeze. The young lady who took me into the back was kind and got me a gown for the test. She also helped me onto MRI machine and made sure I was comfortable along with the technician performing the test. They put pillows under my head and a foam round thing under my legs. The test took exactly 12 minutes and I couldn't believe it! I recommend this location compared to the one on the Cape that is usually crazy! My results came through today, only two days after having the test. Hopefully I will hear from my doc and get back on my feet as soon as possible! Thank you for your kindness and caring. I really feel much better about having MRI's.

If zero stars were an option, I'd give it. My mother was sent here because her original imaging…read morecenter's machine broke down, and what a fantastic upgrade this place turned out to be. She was scheduled for 1:45 PM for a liver MRI, and they didn't even take her back until 3:45 PM. Two full hours past her appointment time while the staff sat around acting completely miserable and treating patients like an inconvenience, right down to practically dragging her to the dressing room. When I finally had to walk up to the desk and ask if they actually planned on doing their jobs today, they finally moved. While waiting, other people in the lobby were swapping horror stories about waiting three hours just to get called back. To top it all off, another patient came out talking about how she's claustrophobic and the staff couldn't care less--complete radio silence during the entire MRI, zero communication on how much time is left, and zero basic human decency. Radiology Regional treats people like cattle on an assembly line. If you actually care about your health or your family's well-being, go literally anywhere else. Absolute trash operation from top to bottom. Trash

I had a CT scan and the experience was a good one. I'd recommend this radiology officeread more

Horrible check-in. Website difficult to use. Untrained receptionist. No one makes you feel…read morecomfortable during the procedure

I had to drop a star due to the offshore customer service that drives me crazy every time I call…read more The first time I was dealing with this woman, she did not understand what I meant and it was time-consuming and a lot of back and forth on the phone. The next time, I got so frustrated that I ended up selecting the option for cosmetic instead of medical and got an American. I forgot about it until today and got frustrated all over again due to her lack of understanding regarding my phone message.

I have always had a good experience with Dr. Anne Tremaine. This YELP report is not about her…read morepersonally. It is, however, about the administrative support at the front desk. I had an appointment scheduled for 7/17. When I arrived at the office to check in, the woman at the desk seemed to be fumbling around. After a few minutes she proceeded to tell me that they had no appointment for me that day and that someone called me to change the appointment for the 23rd. At that point, I informed her that I never received any calls at all either on my cell or home number and there were absolutely NO messages left on either. The receptionist was a bit snippy with me. I had the appointment card with me for the 7/17 date and time on it , held it up and showed her and then she insisted that someone called. I told her if they had, it wasn't my number they called. Anyway, I said I did not want to get into a further discussion and that I would get back to them if I wanted to reschedule. The receptionist at the desk was rude, never once apologized or said that they were sorry for the 'so-called mix up'. She was very uncaring and dismissive. I was shocked that she had no compassion at all and just wanted to get out of that office. Thinking it over on my way home, I made the decision not to go back to them and change to a new Dermatologist which I did. I notified them several times via text and then called them to inform them I was no longer going back to them. I finally received 3 calls back for a couple of different reasons and never once was asked why I was leaving nor apologize for the appointment mixup!! DONE!!!

Dr. Wong is truly one of the smartest, most talented, and kindest physicians I've ever had. I have…read moreseen her for medical dermatology concerns as well as cosmetic treatments, and in both areas her expertise has been outstanding. Her recommendations are always personalized and spot on. Through her expertise, I've seen a significant improvement in my skin and feel very confident with her recommendations. She takes the time to listen and explain options clearly. Her nurses Blair and Camille were friendly, knowledgeable and made me feel so comfortable. She has also cared for my son, providing exceptional scar management after an injury. It's rare to find a gem of a physician like Dr. Wong, combining excellent knowledge and skill with genuine kindness and attentiveness. I'm truly grateful to be under her care and would recommend her to anyone looking for an outstanding dermatologist.

I was given a free facial with the purchase of a product. I had to cancel it using their voicemail…read moresystem. after numerous attempts to reschedule I'm giving up. I was never able to reach a live person and never received a callback. Terrible customer service