They were so good before NCH and now they are out of network for BCBS, one of the most popular…read moreinsurance companies. It doesn't make any sense.

We needed to get my Dad an emergency MRI. Proscan was amazing. They were so accommodating taking…read moremy father at 9pm earlier this week at the 1020 Crosspointe location in order to squeeze him in for a much needed MRI scan for his Dr. Rachael, Ellie, and Vanessa went above and beyond to find a way to make this happen so we could get my dad some much needed pain relief! Thank you to the Proscan family for making this happen!

Professional Staff…read more Led me through the process easily Made me feel comfortable throughout the scan Just waiting for results to be sent to my doctor

R.R. asked me to arrive 20 minutes early to register, which I did. I was then seated in the waiting…read moreroom to be called by a tech. Several others who were seated after I was, were called for their procedure. I waited and waited.....40 minutes! and still not called. My time is valuable too, so I left and won't be back.

I am rating 5 star as to quality of care I received post op last Friday and Saturday, Jan 8-9-10,…read morethe compassion and caring of the nursing staff was amazing!! Mel, Jill and Blerta were excellent nurses and Amanda was a great aide. They made me feel validated with my pain, cared for my comfort And never were bothered my my calls for assistance Thank you ladies PS THE food there is amazing!!

Great care by Lydii , Jessica, Cassie, Lovely, Sophia and Bianca ! Sure hope food service…read moreappreciates the caring job Will does -

I would give this place 0 stars if possible…read more Went to this location with my 80 year old mother only a week after a full knee replacement for an Xray. Terrible front desk staff service. Everyone looks pissed off and they snapped at everyone they speak to. You walk in and they won't even talk to you unless you sign in and sit down. I needed to ask if I was in the right location and they wouldn't even speak to me Then my mom went in for her X-ray and the tech literally threw her leg around, making her stand without her walker along with bending her knee well past 90 degrees. She came out crying and white as a ghost. Shame on you. Completely unacceptable behavior from the tech who bashed my mom's surgeon and was very flippant with her. Do not use this facility -period!

The front desk personnel at NCH Imaging in North Naples are awful. You aren't greeted when you come…read morein, basically ignored. When an influx of people arrive at the same time, the two young women in the front get very busy and extremely flustered, but their are 3 other people sitting on their computers behind the desk not doing anything to help. The young women are rude, and lack any sort of professionalism or compassion especially for the elderly patients. They are curt, unfriendly, and treat patients with disdain. I am surprised that NCH employees these people as the first ones to "assist" and check in patients. Its no wonder their Google reviews are awful. If you want a stress free experience I recommend driving a little further to the one in Bonita!

Good luck trying to schedule with them. Never EVER answer the phone. Submit request online and…read morenever here back. Have your doctors office call for you or you will NOT be able to get an appointment.

Called numerous times only to be on hold and after 25 minutes disconnected. Like most medical…read moreaffiliated offices they are about worthless

Best staff! All the way around! Thank you for being so…read morekind! Sherry " not sure I spelled correctly". The kindest and most personable called me in! Dawn the Mammogram tech was wonderful! Best I have experienced in years. James the MRI Tech super kind and considerate All around It was so refreshing as so many places have lost the kindness and connection factor! Blessings J

If I could give 0 starts I would. My daughter was scheduled for an MRI and they called me saying I…read moreneeded to pay in advance so I did. The next day was my daughter's appointment which they canceled last minute saying they could not take the images need at that location and we needed to reschedule at one of their other locations. This was Time sensitive so we went elsewhere and asked for a refund. It's been over one month and not only did I take the time off to take her to the appointment, but I still haven't received a refund and when I call, they give me the runaround and tell me that I have to wait two weeks. I just had my last phone call with them and now they're telling me that I have to wait 30 to 40 days to get my money back because they have to look into it. I am completely dissatisfied. I've never had this happen before so I will never recommend them.

Was taken in even before I finished my paperwork. Everyone…read morewas very professional. All went extremely smoothly

I was very happy with all aspects of my visit and treatment. Front desk were pleasant, professional…read more and efficient. Wait time was minimal. My tech or EMT , Michael, was wonderful. He was very informative, considerate and pleasant and made the procedure go smoothly and stress free. He is an asset to your facility

Very unprofessional disappointing experience...I had a 10:15 appointment for an MRI. checked in at…read more10:05, at 10:45 I asked how long it would be, told a few more minute, they were running behind, at 11:00 i inquired again, just a few more minutes. At about 11:15, 1 hour after my appointment time, I was told there was an emergency, really for an MRI, and it would 10 minutes. I asked again after 20 more minutes, and then they started getting nasty. FINALLY at 12:10, more then 2 hours after I checked in, I walked out. If they knew, that were so far behind, I should have been told this when I arrived, orbst the very least, after I was waiting,I shouldn't have questioned my appointment time... I'd never recommend this office to anyone. I tell them to steer clear. .

been going to them decade now and they have always been great. all way around. kind patient easy…read moregoing and accommodating. I don't understand what others talking about.

If you arrive 5 minutes after your appointment time, and talk with the front desk ladies, good…read moreluck. They will send you to the back to reschedule your appointment no accommodations or sympathy whatsoever. Definitely need more training on how to treat customer or handle customer service. If you're lucky to see Bella at the checkout desk or mngr Carla, then you're in good hands. Dr Miller and Traxler, both professional and great to work with.

Rude Receptionist Tried to schedule an appointment but…read moreReceptionist was very Rude. Not a good way to establish new patients.