I have always had a good experience with Dr. Anne Tremaine. This YELP report is not about her personally. It is, however, about the administrative support at the front desk. I had an appointment scheduled for 7/17. When I arrived at the office to check in, the woman at the desk seemed to be fumbling around. After a few minutes she proceeded to tell me that they had no appointment for me that day and that someone called me to change the appointment for the 23rd. At that point, I informed her that I never received any calls at all either on my cell or home number and there were absolutely NO messages left on either. The receptionist was a bit snippy with me. I had the appointment card with me for the 7/17 date and time on it , held it up and showed her and then she insisted that someone called. I told her if they had, it wasn't my number they called. Anyway, I said I did not want to get into a further discussion and that I would get back to them if I wanted to reschedule. The receptionist at the desk was rude, never once apologized or said that they were sorry for the 'so-called mix up'. She was very uncaring and dismissive. I was shocked that she had no compassion at all and just wanted to get out of that office. Thinking it over on my way home, I made the decision not to go back to them and change to a new Dermatologist which I did. I notified them several times via text and then called them to inform them I was no longer going back to them. I finally received 3 calls back for a couple of different reasons and never once was asked why I was leaving nor apologize for the appointment mixup!! DONE!!! read more