My service was very good. Things have been changing for me as I was used to Michael helping me but has now retired. I mentioned to my service tech that I initiated the call as I pay the subscription for twice a year service. read more

I have been using Pros 360 for quite a few years now. In the last few, Edward has been our regular technician. He is SO thorough when conducting the seasonal servicing on my apt bldg's units. I attribute our systems to continuing in excellent order year-after-year due to Edward and the service contract that I have on all of the units. The company always contacts ME to set up the servicing! Edward is trustworthy and really takes pride in his job! You need to request him if you decide to give them a try. You will not be disappointed. read more

Lowering the rating for many reasons. There were attempts to double charge, frivolous repair recommendations, and dishonest in the real issue (or unaware but pick your poison). I would not recommend pros 360, very low quality work and questionable ethics. I found a local company who fixed the issue immediately (wish I had found them when the issue started) and they've even come back twice, free of charge, to ensure their repair worked. I didn't have to spend $10k, either... read more

We have AC again! It was 113 outside and 90 inside yesterday in the San Fernando Valley. Thank you Pros 360 for troubleshooting the problem with my air conditioning system at an affordable charge. And having enough staff to come out within a day during a massive heatwave. I have shared you with my sphere. read more

I have been calling on Pros 360 for all of my AC needs. It's nice to have a company that does not have much turn over so you can request a technician who is familiar with your unit. Today I met Andrea. I was very impressed with her knowledge and capability. She is very detailed and diligent. She explained all in laymen's terms so I could understand and answered my questions. What a thorough person. You'll be in good hands if she happens to be your technician. Thank you Andrea and the entire team at Pros 360! read more

Pro 360 was recommended to us by 2 independent and trusted sources. We had an extensive discussion about which HVAC system would best suit our needs and budget. The options were laid out in an informative and objective way. The new system was installed promptly with care and minimal disruption to the household. We look forward to continuing the relationship with a service contract. read more

Had my 6 Air Conditioners Serviced for my apartment building by Ed from pros 360, Integrity at its best, he does a great job and i trust him! A very kind and honest man. read more

We have a very old HVAC system that needed replacing. Leal explained our options, shared the pros and cons of each option, and made recommendations based on our family's priorities and budget. His team also checked the quality of our duct work and fixed any leaks and redid some of the duct work to bring it up to code. I'm very satisfied and will be referring Pros 360 to friends and family who need maintenance, repairs, or replace their HVAC system. read more

I can't say enough about Leal and the Pros 360 team. I used another company to install a NEW HVAC system in 2021. We had ongoing problems after the installation. They came out several times, but each visit left me wondering if they had done a good job on the AC in 2021 because the system never seemed to properly regulate the heating and air, even with a $6,500 regulator doohickey ( a technical term, I believe) and two nests. When the system quit again in June 2024, I called the other company. The registers in several rooms provided no air. They were completely unhelpful and couldn't give us an apt for three weeks. Also, they wanted $160 to check the system they installed! The woman who answered my call reminded me that they had already been out a few times since the system was installed. I would find out there was a darker reason for the repeated visits. My disabled son needs AC, as does anyone who lives in the San Fernando Valley and is seeking to survive the annual summer swelter. Furious, I started looking for another AC company without much hope of getting immediate help. I checked around and found and called Pros 360. I spoke to the owner, Leal. He listened to my rant and was very kind. He said one of the Pro 360 team would be at my house the following morning. To my surprise, Leal called me back that day and said someone could come out the same day. I couldn't believe it. They came out the same day, checked in the attic, and told me the old company had NOT replaced ANY of the 20- to 30-year-old ducts when they installed the new AC/heating system. Wow! I felt so disappointed that I had trusted the old company and felt like an idiot for paying for a system that was never correctly installed and had been running up my bill for three years. Some of you reading this can relate, I am sure. But I digress. Leal and his team were superheroes. Not only did the guys come out the same day and try to fix the broken ducts that were blowing air around the attic, but they fixed the entire system within the week and over one day. One day, I tell ya'! They were professional and worked happily; there was no complaining while on the job about not being paid enough or long hours. Also, they replaced all the old registers in the house with nice, new white ones that are energy efficient. Again, the old company didn't do this when they installed the new system in 2021. You don't know what you don't know until you know. And now I know. I was amazed and appreciative and felt lucky that I called Pros 360. The level of care and service is epic. They charged me $99 for the initial visit, which went toward the new work. They show up in nice work trucks and work fast. Within a matter of hours, the job was done. I am so impressed with this company. Moreover, the AC in my house has never worked better and my solar panels and the new ducts have reduced my electricity bill. These employees care, and Leal is in the business of service, not trying to make a fast buck and then leave customers stranded like the other company did. There was no effort to sell me on a plan, nor was it discussed, which I appreciated. I don't know what we would have done without Pros 360. I feel blessed to have found Leal; and his trusty, hardworking, professional team. Today, the tenant at my rental property called about a problem with the AC. I called Leal. He said he could be at the rental house after 3 p.m. This rarely happens with other companies. Leal has been at the house and suggested a cost-effective fix that is being installed tomorrow! Leal has got to be friends with Superman or Dead Pool, because he gets the job done. I'm not sure how he does it, but he is professional and helpful because he knows customer service and care create loyal customers. And loyal customers build strong brands and businesses that grow and thrive. So many businesses look to take advantage of people and make a quick buck. I can't tell you how many times I've been trusting and regretted it--kicking myself in the process. If you are trusting like me, you can find yourself frustrated and fed up with having people abuse your faith. Fear not. Have faith. Leal and his Pros 360 team will treat you like you matter, value your time, give you all options, work with your finances (important with the sky-high cost of everything now) and get the job done quickly. To be honest, five stars are not enough. I wish I could give 10 stars. (Hey, Yelp, can we talk to the star people about getting more stars for great companies like Pros 360? :-) Anyhoo, if you need help or guidance with your HVAC, call Pros 360. Leal and his team will not let you down. As a fiftysomething redhead with a hubby of 30 years; three kids; three cats; and one fluffy, needy Golden doodle (see photos) who lives in the San Fernando Valley, I am happy to refer Pros 360. Thank you, Leal, and your whole team! 10 stars to you from one grateful--and cool--family who are customers for life. Well done! read more

Pros 360 - Scooby thinks he is human and loves the AC update. - Heating & Air Conditioning/HVAC Near Me - North Hills, California

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Pro360 is my new goto company for my HVAC needs. From the office tech, to the regional manager, everyone was very professional, communicative, and informative. Staff on the field and the staff in the office knew what each were doing, which showed sufficiency and accountability. When I made a verbal appointment with the manager and the HVAC tech and had to call the office to reschedule, the office tech knew who I was and what needed to be done. When material shipments were delayed, I got a call from them with an update without me having to reach out to them. Prompt and efficient. The new ac/heating unit works great so far. I'll post an updated review down the line read more

I called Pros 360 on the Tuesday and they got my an appointment for the next day, which was amazing service. Especially when we're in the summer I was expecting at the week or so but I have used this company two times before and they've always been very accommodating professional and on time.I was lucky again to get Eduard the technician who came to me the first time he is the best he so thorough explains everything takes photographs and tells you what you may need to do in the future, which was very helpful. Also, he repaired my problem quickly. He was very professional and I would use this company again and recommend to anyone else if you need it ACHC Company these are the guys to go to well done Pros 360. read more

Service was good but the price for the air filter was over asking $135.00 really?!!! If I had known you guys would jack up the price I would have gone to my original HVAC guy!! Everything was fine. Filter alone cost $135, total was $283.19. I checked online for the air filter and prices range between $6.40 - $15.25. What a fricken rip off!!! Really $135.00. Last time I will use you guys!! Take me off your list. read more

We have worked w Pros360 for years now. Everything from maintenances and new equipment installation, to weather related issues. Highly recommend! read more

I cannot express enough how wonderful and helpful everyone at Pros 360 were. From the moment Leal came for an estimate I knew I was in good hands. He was very knowledgeable and helpful even with things not relating to the new heating & AC system I needed to install. The office people went out of their way to make it easier for me. When it came to the work Abraham and his crew were efficient and explained everything in easy simple terms. They were meticulous and put everything back whenever they had to move things. Marlon was so helpful installing a new dishwasher, washer and dryer. If he needed certain parts he went a got them. Couldn't imagine a better company to give my business to. I wholeheartedly recommend them. They are the best! read more

It can be hard finding reliable businesses to work with, but I am completely satisfied and happy with the work that Pros 360 did installing a heat pump in my house. They did more than just that, they also installed a new filter system, cleaned out drainage pipes, ran a new line to the furthest room in my house, and installed a new smart thermostat. Through it all Leal was incredibly helpful, knowledgeable and straightforward. His recommendations really helped me understand exactly what I was getting with all the work Pros 360 was doing. Danny & Eddie did my install and they were nothing but professional, timely and careful in the work they did. Pros 360 was just about the most expensive quote I received on paper, but when I looked at what I was getting I realized that it was actually very reasonably priced. The quality and attention to detail they provide is well worth the asking price! read more

This isn't my first rodeo, and as a real estate professional I've dealt with a lot of HVAC companies. This was one of those moments that just left me shaking my head. I won't say that pros 360 are scoundrels. I won't say they attempted to take advantage of me as a customer during the height of a heat wave, or that those actions seem immoral. I'll simply state the facts. My normal HVAC guys were swamped with calls and unavailable. I used Yelp to find a company to service a leaking mini split. The technician did eventually show up (late, didn't do a great job of communicating how late they would be, but given the heatwave I can look past that.). They then quoted me $1700 for a repair plus the cost of gas. (The attached bid for $1600 included a $100 credit for the service call). I instantly told the representative that I could buy a brand new 12K BTU replacement unit for less than that, and that I knew the labor costs for this particular job should reflect no more than 1 hour of work. He proceeded to upsell me on a new unit for $2200. I was embarrassed for him. They then tried another pressure tactic, asking me if the technician should tell my tenant I didn't want to fix it for them, or if I was going to tell them myself. I dismissed his technician and sent them on their way. Fortunately, the next day one of my regular HVAC professionals was able to service the unit. The labor price? $250+ the cost of the gas. If you want to use this company, be aware that they may try to over charge for unnecessary services. I don't recommend you do business with them. read more

Pros 360 - Actual quote - Heating & Air Conditioning/HVAC Near Me - North Hills, California

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Had a new system installed last year this is my second 5 star review. We developed a problem with the new condensate pump which leaked water and damaged the ceiling. I called Pros 360, there was a repair crew here in less than an hour. They reworked the condensation drain so that there is no longer a pump to fail and patched the ceiling. The equipment they installed was quality but stuff breaks. in my book its not about the new gear, it's all about how a company responds when an inevitable problem occurs. Luis and his associate we're very pleasant and resolved the issue more quickly that I imagined. They did a great job, I'm very happy with the work. 5 stars 'cause that's as high as it goes. read more

On feb 25th Luis the technician came over to my grandmothers home and fixed her heater The reason I'm writing the review and not her is because she doesn't speak English and Luis asked her for a review. Just want to let people know she highly recommends pros 360. Excellent job and you can tell the company and Luis have great experience on their craft, on other words my grandmother is happy with his professionalism and he's a very nice boy ( coming from her ) read more

If I stop one person from using this company my review will be a success. This company doesn't provide service. The first tech they sent just recommended a service o don't need and two days later my AC stopped working. The next tech they sent fixed the issue but now 30 days later my AC is once again not working. I called for service but this company doesn't work on weekends. They want a $200 service fee to come out and the fee doesn't even go towards any repairs. What type of service is this company providing if they don't work after hours. I would never use these people they don't care about the customer and they leave people without AC. I work in service industry and work after hours and weekends. I can about my clients and would never gauge people. Do not use this company. read more

I can't say enough good things about my experience with Pro 360, beginning with my first meeting with Leal, who came out to my house and thoroughly explained my options. He was incredibly knowledgeable about heat pumps vs traditional HVAC (my AC died on me at the height of July's heatwave); he explained in detail how the system worked and the various options, as well as available rebates and tax incentives. His estimate was detailed and fair. Once the work was agreed on, everything went smoothly, just as described. Both Leal and the installation manager, Leon, came out several times to check on the work and were responsive to my questions. The team, led by Esvin, was polite, professional, and efficient. We had to replace our entire system, including the ducting - and they worked through what must have been miserably hot conditions. When everything was done, Leon jumped back in to arrange the needed inspections and even came out to wait for the city inspector, who, of course, certified the work. Erica in the office reached out to me when I had other questions and facilitated our credit application as well as the rebate process. All in all, everything went better than I could have imagined. And, with the new system, my house is cooling much more efficiently than it ever did before. Thank You! read more

Our roofers cut our ac line. Eduard came out same day and fixed it quickly. He was communicative and kind. It was 90 degrees out and he hopped on the roof and repaired it effortlessly. Amazing guy. Amazing company. read more

This company is extremely reliable and has the best prices! Friendly staff and efficient! Got straight to the problem I was having with my AC unit and took care of the problem so quickly! Thank you so much!! read more

Mauricio and his crew did a great job! He was very personable, knowledgeable and explained everything thoroughly. These guys are the best!! Pros360 has a customer for life:) read more

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Mynor diagnosed my old furnace and carefully described the problems, Leal explained in great detail my options and his team of installers finished the job the next day. There were a couple hiccups in getting the whole thing running perfectly, but Leal is a great trouble shooter. In the end it was a job well done, and I am glad to have chosen this company. Barbara Palermo read more

The tech, Mynor, got here earlier than scheduled which was great. He inspected and found the issue right away and detailed for me what would need to be replaced to get the system back up and running. I really appreciated the breakdown of parts needed so that I could make an informed decision. I have and will definitely contact them again for any system issues I have. read more

Pro 360 did a fabulous job of installing, maintaining, servicing, and diagnosing issues with the new upstairs A/C unit , a job which really was the job from hell, requiring multiple visits, long and difficult rewiring over 3 floors, cutting 5 holes in multiple walls, and then replacing the contact box. The pro 360 team of Andrea, Anthony, Edson, Sonya, Lailani, Erica, Eduardo, Leon, and Edward never gave up and really did a fantastic job. (I know I've forgotten 2 other names unfortunately) The point is, it's easy to get great service when the job is easy; but when it's TOUGH, only THE BEST get it done. Pro 360 !! Yeah! read more

My partner and I are long-time customers of Pros 360. We have their yearly membership. We had an unusual issue with our Freon leaking slowly. Turns out, a previous owner in a unit above ours had some baseboards installed. The construction workers used a nail gun with some long nails, which ended up puncturing one of our refrigerant lines (#condopeopleproblems). Pros360 was able to effectively coordinate with us to find and resolve this issue. read more

They did a great job on my plumbing issues. Spent time to diagnose the problem and provide solutions. Will call them again.

I had 360Pros come out today A/C stopped working. The technician Henry was great and got it working again. 360 pros have the best employees. read more

Quick and easy installation from Juan who provided great service. Would recommend Juan for anyone looking to update their home cooling/ heating system. read more

Thanks to Luis and Diego for inspecting and tuning our heating system. We use Pros 360 again and again because of their expertise and value.

Thank you Erica and Henry! From beginning to end service was great. I called the office early morning and Erica answered. I explained my situation and I asked if she had any same day appointments. I understand it's summer and this is their busy time, but she assured me she had time in the afternoon. She called me back 10 mins after we scheduled for an afternoon appointment to let me know a cancellation occurred and a tech would be able to come out in 20 minutes. Henry showed up and checked both my units and thermostat. He was able to diagnosis the problem, went and got the part, installed and our AC is back in business. Thank you so much. read more

I needed refrigerant recharge, but technician (Henry) made full inspection, explained any possible issues. No rushing or pushing. Very comfortable to work with and happy with their service. read more

They do very good work. They're pricey, but they are honest and they really know what they are doing. Also, the service people are on time and super professional. However, I decided to stop using them because of their aggressive telemarketing practices. If you don't sign up for a service contract (which they call a "membership") they'll hound you mercilessly, calling you again and again and again and again. I eventually had to block their number. If you want the job done right the very first time, aren't price sensitive, and don't mind a vendor constantly calling you on your private cell line, PROS 360 is a great option. I wouldn't hesitate to recommend them to do an install either. Personally, I value my privacy too much to put up with these kind of marketing tactics though. Note: Since I posted this review, and PROS 360 responded with the comment below, they have continued to repeatedly call me. Pros 360 is essentially a racket - like other HVAC vendors around here. They badly want to sell you a plan that has you paying for two visits a year (nominally to service the heating and then to service the A/C). You can get the same service for 60% of the cost from other high quality HVAC providers and it can all be done in ONE visit (the two visit thing is ridiculous - its just Pros 360 trying to rack up extra costs). And, if you don't sign up for this plan, they'll never stop with their aggressive sales campaign. You should not have to actively tell a vendor NOT to do this - its sleezy. read more

Luis answered all the questions I had just like to use the air conditioning and heater and he recommended pros 360 for any air conditioning and heating repair. He is your guy to ask questions related to the field. His many years of experience attest to his knowledge. Thank you Luis! read more

Pros 360 came highly recommended to me by a general contractor, and I think they were great! Eduardo and his team did a very thorough job and answered all of my many, many questions. When we were having issues with our HVAC, we called them out to diagnose the issue. We went through two different attempted fixes that did not solve the problem before we realized that the whole unit would have to be replaced, and we were going to need to add some extra duct work to the house. They did not charge me for any of the work that they did that did not fix the issue, only for the final unit replacement and duct work. They were able to upgrade us from a gas powered HVAC unit to a heat pump, and everything's been working great so far. Eduardo walked me through everything that they were doing, and anytime I had questions, he had answers, or was able to get me answers pretty soon. They also provided me with lots of photos and documentation of the work they were doing, and worked with my schedule very well. They replaced my unit and added all the ducts in just a day and a half, and despite opening putting in a new vent and replacing an existing one, we did not have to do any paint touch ups after they were done. They were not the cheapest quote I received, but they gave me some reasonable discounts. On top of that, the uni they installed was better reviewed and a better brand unit than the other quotes. Considering all of that and how helpful, informative, and how clean of a job they did, I felt they were worth the extra cost. Overall, I was very satisfied with the job that Pros 360 did for us and would absolutely recommend them to anyone who needs work done on their HVAC unit. read more

A obviously under trained and unqualified technician bungled a simple cleaning and recharge of my AC system last week. They supposedly sent out their best man to fix the problem. That was two days ago. Just came home and system is blowing hot air, no cooling at all. Do not use these people until they hire some actually qualified technicians. read more

So...in the dead heat of this summer our AC pooped out on us. Our apartment complex has utilized Pros 360 many times. A couple of techs were here working on some other units. Alexis and Mauricio. I just happened to run into them and asked if they could check on my unit. And although they were not there to work on my unit, they did me a huge courtesy and checked my unit. Turns out it was a real simple fix, and we are now blessed with gentle cool breeze of our beloved AC! Thanks again Alexis and Maruricio! Professionals in the truest since of the word! Thanks to these guys no more sweaty, sleepless nights! read more

Pros 360 - Super cool fellas! Pros for sure!!! - Heating & Air Conditioning/HVAC Near Me - North Hills, California

For all your air conditioning and heating needs, I recommend calling these guys at Pros 360! Their service is top of the line and I had the pleasure to work with Luis Navarro. His knowledge and service was 10/10 and if I ever need their services again, I will definitely ask for Luis! read more

From the owner all the way down to the technician, the experience was great. Their people are very friendly. Within less than a week they came out, gave me my estimate and set up the install, and everything went smoothly. read more