ProPower Electric = Stellar experience. 6 Stars + *thanks Angel, Thomas, Issac, Alvaro and Lana! you guys are rock stars!
The search- I am constantly in search through my home improvement journey of finding the best contractors in each area. There is a security knowing you have go to team for specific areas when needed. The 3 areas I look for in assessing contractors is 1. Expertise 2. Price 3. Professionalism/Service/Timeliness/Mannerism. ProPower exceeded my expectations across all areas.
The quote process - I recently completed a kitchen demo and was looking to add a dedicated circuit/outlet to my 200 amp fuse box. My schedule was very tight to complete electrical. I called ProPower on a Friday; explained my needs to Angel. He was extremely pleasant and friendly and offered to come by my home within a few hours to provide a free quote. Angel arrived on time (which also speaks volumes and one of my checks, on reliability/punctuality); and assessed my property, provided his suggestions, and gave me a quote on the spot. I thought pricing was excellent and decided to proceed.
The scheduling - Customer focussed! My service was scheduled by Lana via email. She was very professional, helpful, and scheduled my service to occur 3 days later.
First impression- Wow! On day of service, I was pleasantly surprised to meet a 'team' of 4 experts from ProPower arrive exactly on time. Angel, Thomas, Issac and Alvaro, arrived with an impressive display of tools, gear, lasers, tables in 2 beautifully marked ProPower vans. It reminded me of a special forces in electrical team deployed. Even my wife commented, wow, this is impressive! Each team member was highly courteous, and friendly. All the tools were setup like it was planned in advance.
The Planning on site - Phenomenal. Angel explained exactly what needed to be done to each team member to divide and conquer, and deployed the tasks. The main circuit addition required a level of collaboration with Thomas to find the most effective means to run the new romex to the 200 amp box and minimize holes or need for exterior conduit. They discussed options together, discussing 2-3 possibilities, weighing the pros and cons. I was so appreciative that they seemed genuinely interested to do the best option, though it may take more time, vs just doing the easiest solution to complete the job. The finally decided on a solution which required no exterior runs or cuts in my stucco. Impressive.
The Work- 6 stars! - After the plan was all in place, Angel let the team do their magic. Thomas, Issac, Alvaro demonstrated high expertise, care, and attention to detail. Their work was outstanding. I was so impressed with the high quality of work, that i added additional work to the project. They pleasantly accommodated all requests. Throughout the service, i spoke to each team member, asking questions, which they explained in detail. One of my observations was prior work done in my electrical outlets, which i assumed to be done right, was not up to ProPower standards, and all fixed. Everything looked perfect in the end-
The final price- Excellent! As quoted; with the additional tasks, quoted on day off added without surprise. For the extremely high quality level of service provided, and overall experience, ProPower prices are truly remarkable.
Conclusion- 6 star service! Thanks to the entire ProPower Team, Angel, Thomas, Issac, Alvaro, Lana. what a great company. Appreciate your helpfulness/expertise! I look forward to your next call. 110% satisfied customer! read more