Bill Stoll has been my insurance agent through Steven Hom Insurance Services for about three years…read morenow and has been nothing short of excellent. He always has reassured me that my wife and I were in good hands when it came to auto/renter insurance. With the highest level of professionalism and integrity, Bill continually takes the time to educate us on policy details and how the process works. The reason I write this review is to convince you all to stick with Bill and Steven Hom Insurance Services. Since I will be attending nursing school full-time pretty soon, my wife and I were looking at a number to save more money since I won't be working for the next couple years. Although rates at Steven Hom Insurance are extremely reasonable, my wife gets an incredibly cheaper rate through her work in public education which can't be found in the general market. Unfortunately we'll be switching insurance providers simply because we need to save money any way we can for the time being, but not because of a lack in quality. No No No Not at all! Steven Hom Insurance agents are the best in the market! And this isn't goodbye. Once I'm done with nursing school and find work, I plan to consider Bill once again. YOU ROCK BILL!

Been using him for years and never had any issues. With the ever shifting insurance environment in…read moreCalifornia there is always a need to update or renew our policies and his office always gives options which I appreciate.

I'll tell you what, I couldn't be more impressed and more grateful after getting off a phone call…read more A phone call that I was EXTREMELY LUCKY this gentleman in particular even picked up. As the Saturday wore on and all three of the companies I called to get Homeowners Insurance with a Renter Property Insur Policy Packet quotes from ALL went to VM. I did my due diligence and made a short list of 4 companies to call, checking each name prior to calling 1) Proximity to the property/us 2) Better Bus Bureau rating 3) Yelp rating. The 4th and last phone call actually was one that made the list on all three counts! AND the owner of the company answered the phone himself at 3:30 pm on a Saturday. Rob Salvo of Mt. Diablo Insur answers! Instead of blowing smoke up my wazoo and gladly telling me he would love to take my business, he gave me the honest down and dirty. Telling me what was going on in the industry currently, THAT I SHOULD STAY PUT and here's why. Information that was 5,000 percent invaluable. In less than 15 minutes he, convinced me NOT to move my policy to another company and why, wait 6 months to revisit when the industry has likely ironed out these problems, be thankful my current provider has renewed us, and how to solve the LLC issue that was forcing me to change in the first place, not only THAT, but to call him back if I had trouble getting my current provider to add the LLC endorsement and he'd help me with that too!! Color me flabbergasted! All out of the graciousness and kindness of his heart. There was nothing in this phone call for him. And I will remember this for the rest of my life and tell 100 people to call Mt. Diablo Insurance because you will get honesty, fairness, loyalty and exceptional business. Thank you Rob Salvo. You made a believer out of me. You had better believe Mt. Diablo will be my first phone call in 6 months down the road.

Thank you, Cynthia, for always getting the best prices and figuring out what I need. Thank you for…read moregetting my son's car insured so quickly. Top notch service. Best prices around!

I have been a long time customer. This year they have failed to provide Insurance coverage for my…read moretwo apartment buildings. They have taken payment but failed to provide a policy. And have failed to provide proof of Insurance to the property lien holder (Chase Bank). They are now failing to return phone calls. The lien holder is ready to find and issue a policy according to the terms of the loan.

Been with them since 2008.... Very competitive pricing....best customer service...highly recommend!read more

We cannot say enough good things about working with Nathan and his team. They handle all of our…read moreinsurance; homes, vehicles, and our umbrella policy. The level of service is truly white glove from start to finish. In a world where it's nearly impossible to reach a real person, Nathan's Team is responsive, proactive, and incredibly knowledgeable. When we have a question, we get a clear answer quickly. When something needs attention, it gets handled. No chasing, no call centers, no confusion. There is something incredibly valuable about working with a local agent who knows you, understands your situation, and actually cares about protecting your family and assets. We feel confident knowing our coverage is thoughtful, coordinated, and reviewed regularly not just set and forgotten. If you're looking for an insurance agent who combines expertise with personal service, Nathan and his team is it. Highly recommend.

Great team. Always there when you need them. Appreciate how responsive they are for all my needs…read more They make it easy.

Used to be amazing but ever since my first experience back in 2020 I've had to actively reach out…read moreto them to remind them that my renewals were coming up and asking them to shop rates. For my 2023 policies, my homeowners insurance carrier stopped offering policies in CA, and I was forced to switch over to another provider. I made the switch through Stone Creek but they never notified my mortgage lender of my new policy / carrier, so the lender thought I didn't have a policy and charged me for one of theirs. It took 6 months before I noticed and had to work with them to get a refund. My renewals for 2024 are actually coming up in less than 2 weeks and I have yet to receive any updates despite multiple attempted reach outs to my account manager (Robin). Ironically, I've been trying to get in contact with her for over a week (called and left a voicemail, left messages with two different receptionists) and it was only after I posted this review that I received an email from her. I shopped quotes with the same carriers directly, and am getting lower quoted rates, so at this point between the total radio silence and the higher cost of doing business with Stone Creek, I'm uncertain what SCIA's value add is. Ultimately, I ended up switching over to Jeff Wong out of Bencia and ended up saving $600 / year on my homeowners insurance alone with same carrier (Mercury). I swapped my Umbrella policy over as well, but kept my auto insurance as is as the carrier (Oregon Mutual) was still the best option.

I've been with Stone Creek for years and have have many policies through them, including home,…read moreauto, umbrella and business. They used to be great and quickly responded to all my emails. But lately customer service is horrible. Sure, they respond quickly when you say you want to open a new policy for something. But have a question? Need other assistance? Just crickets. I think they had major turnover since the height of the pandemic and nobody seems to be local anymore. When I do talk with anyone, it's always a different person from out of state. Worse of all, when I sold a rental property and requested to cancel the policy, they cancelled the WRONG policy and I went almost 6 months with my home not being insured! I didn't realize it until much later of course because every single time I asked them to confirm my policies, they never responded. It's time to find a new broker. So sad because they used to be fantastic.

Casey went the extra mile and saved me thousands even when it wasn't in his interest. Heartily…read morerecommend!

Worst insurance experience ever! Claim filed against my son on an auto policy we had on his car…read more Once I found out a claim was filed I called the claims person 2-3 times and received NO call back. Called the agent and he did NOTHING to assist. Found out a claim was paid out to the other party only AFTER my invoice was due and sent out. I never got to explain what I was told about the incident because NOBODY called me despite my calls to them. No opportunity to discuss anything on my side. Complete incompetence and inexcusable. Definitely would not recommend especially if you have an issue.

I rarely leave reviews, but I had to following my experience working with Maura at Sagacious…read more I was facing nonrenewal by my homeowners insurance, as so many Bay Area folks / Californians have been in recent years. Stressful to say the least! Maura calmly and expertly guided me through my options, and patiently answered my questions. I felt zero pressure simply to sell me anything. She was genuinely guided by my best interests. She also knows her stuff: she was aware of what was happening with my particular insurer in my region, and the industry generally. She generously shared her time and expertise with me, providing clear, actionable steps during a fraught moment. I didn't end up needing to get a new policy through Sagacious, but she helped me anyhow...who does that? Almost nobody. Also, compared to other insurance brokers I'd found through Yelp and contacted as well? Night and day difference in terms of knowledge, responsiveness, sound advice, and all around professionalism and peace of mind it gave me. So, when I actually do need to buy a new insurance policy of any kind, I'm contacting Maura at Sagacious, and also feel comfortable recommending her to friends and family.

Great initial impression over the phone when I called looking for a new homeowners policy. I was…read morepromised a return call within a few days but then I was totally ghosted. No response when I attempted multiple times to get in touch after not hearing back. I get that it's a rough market and maybe she couldn't find anything for me but at least have the courtesy to let me know that.

Arash has been a gift from the heavens. Amazingly professional. Knowledgeable. Extremely courteous…read moreand straight to the point. He was able to provide better coverages maintaining the same price I paid prior (will not mention other company). I already referred Arash & Farmers to my neighbor. He did wonders for him and was speedy like Speed Runner. All the best luck and I know you will continue doing amazing. Thank you Arash! Fernando

Best insurance agent EVER. I am a mortgage broker and I…read morework with a lot of agents. Arash always provides the best service. He is fast, able to provide information easily, and always comes through for me, Also his rates are great, even my most penny pinching clients end up going with Arash.

My family and I have been insured by State Farm for many many years. Stuart took over our account…read morealmost 10 plus years ago and what a difference! Him and his assistance Julie were always on top of things. Their rates were competitive and they were both easy to reach via phone or email. Stuart always make sure we have the best rate possible. When I need to file a claim, all I need to do is call or email him, him or Julie would contact me within an hour to set up the estimate and repair. Stuart and Julie are very professional, honest and friendly and always there when we need them. They truly taking good care of their customers. highly recommended!

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: CA-0M67605

This has been the worst insurance agency I've ever worked with, with consistently poor customer…read moreservice. You will almost never be able to speak with Bill, and on the rare occasions you reach Teresa, she unorganized, does not follow up, and often provides misleading information. I strongly recommend avoiding this agency. They're quick to take your money but unresponsive when you need support. Instead of posting defensive replies on Yelp, the owner should focus on improving customer service.

This was the most unprofessional service I have experienced from any service provider…read more Communication was consistently poor, and the failure to communicate ultimately resulted in the loss of our home insurance coverage. The replacement policy they arranged was nearly three times the cost, included insufficient coverage in key areas, and improperly listed coverage for secondary dwellings that do not exist. When we requested corrections, they declined to assist. Despite multiple requests over several months, they also failed to add our trust to the policy, and when it was finally added, the trustee information was entered incorrectly. Overall, the experience involved repeated errors, lack of responsiveness, and an unwillingness to resolve issues. Ultimately, we changed our broker, and we are very happy with the new broker. I'd stay away at all costs.