After a water line failed while we were on vacation, our troubles would have been a lot worse when…read morethe first contractor who came on the scene wasn't performing on mitigating the water damage in the home. Thankfully we found AJR at that moment. Bruce came and took one look and from there on we were in his excellent care. His expertise, experience and respectful action took us through the restoration in good order and in shorter time than expected. He was always available and ensured we were covered for everything the insurance policy stated. We didn't have to deal with the insurance on our own, what a relief during a stressful time! Thanks, AJR!

Although we were unable to utilize their services, the company's owner spent a great deal of his…read moreown time giving great advice to my partner so we would know what to expect with our insurance, company and what to do next. When my partner offered to pay him for his time, he declined. We don't see that kind of service in many places these days. I highly recommend AJR Public Adjusters to anyone looking for advice when catastrophes occur in their homes. Thank you.

Amazing company. So much valuable info. Even though my claim may not rise to the level of needing…read moreto use their services. They gave me an amazing consultation for free. If I ever had a major claim, I would not hesitate to call them. Just talking to them, lowered my anxiety over the situation

Dow Brooks is the guy that you will want to turn the reins over to if your suffering a loss. I lost…read moremy entire home and everything in the Lahaina fire. He is patient and informative and doesn't pressure you at all. He's been in the claims adjusting business for a very long time and knows how to hold these insurance companies responsible for every coverage limit in your policy. He cares, he's fair minded and he'll go to work for you. I trust him. He takes pride in helping people and enjoys his work. He is the most knowledgeable insurance person I talked to throughout my claims process. He's very like able and you May end up wanting to keep him as a friend when you get your life back

Extremely satisfied with my experience! Aaron (I think that's the owner), personally walked me…read morethrough the million questions I had. I had no idea where to start- I've never had to deal with mold before, besides maybe some old socks haha. Would recommend!

No follow up, ignores customers, refused to provide hard copy of work authorization and they wanted…read moreme to sign a blank work authroization. Very shady

Dan was great -- We…read morehad a leak at our second home, despite our being out state, we had a great experience. Dan is professional, knowledgeable and we felt confident working with him from afar. Everything was handled via phone/email but he was thorough and demonstrated expertise. Highly recommend Dan!

We cannot thank Dan enough for everything he did to help us with a water damage claim for our…read morerental property in Arizona. Before we reached out to him, our insurance claim had already been denied, and we felt overwhelmed and discouraged by the entire process. From the moment we started working with Dan, everything changed. Thanks to his exceptional expertise, persistence, and deep knowledge of the claims process, he was able to overturn the insurance company's decision and get our claim approved. Throughout the entire experience, Dan was extremely professional, polite, responsive, and always kept us informed. His communication was outstanding, and he truly went above and beyond anything we expected from a public adjuster. It's rare to find someone so dedicated, trustworthy, and genuinely committed to helping their clients. Thank you very much, Dan. We truly don't have enough words to express our gratitude for your incredible service and support. We highly recommend him to anyone needing a knowledgeable and reliable public adjuster.

Predatory business that knocks door to door telling homeowner's they can get their insurance to…read moregive them a new roof (not highlighting that they get 10% of the cut) without reviewing the harm that a claim will cause with their ability to seek insurance, whether paid out or not, for the next 5 years. They do not do a preliminary thorough inspection to first confirm damage from an event, and when the claim was filed they did not want to be on scene when the insurance adjuster did their damage inspection. This company has taken advantage of Washingtonians from the bomb cyclone that occurred and need to be reported to the OIC and BBB. BEWARE! And get an evaluation first before filing or allowing another to file for you!

Started a claim with them in September. We don't receive updates unless we call. We asked for the…read moreclaim to be released back to us. Kassandra said she would send it over. She never did and went on vacaction without following through before. The professional thing would be to tie up loss ends before. We requested this a week before we got her out of office reply. If you go through this company before talking to your insurance first I'm sure it will be fine. PS this is now December. I've had tarps on my roof for 4 months.

We have had the privilege to work with Chris on multiple projects and have been fortunate to have…read morefound him. He always responds quickly, arrives early and completes jobs timely. I should add that when requesting multiple quotes, Multi-Pro Roofing has almost always had the most affordable quote. Thank you, Chris... we look forward to the next one!

My experience with Multi Pro Roofing has been extremely disappointing from start to finish. Their…read moreproject manager, Shaun H., came to my home on 8/27/25 to look at my roof and check for any underlying issues related to age -- things I might not be able to see myself. I had walked the roof personally before his visit and saw no damage at all. The roof was simply old, not damaged. After Shaun went up there, the condition of the roof looked noticeably worse. Shingles were pulled up in numerous places that were absolutely not like that before his visit. After that appointment, Shaun stopped communicating with me for a couple of weeks. Eventually, another project manager, Michael, was assigned. I told him I was no longer interested in working with the company, but he convinced me to give them another chance since Shaun was no longer there. Michael scheduled an 8 AM appointment for 10/23/25 and then didn't show up or call. I texted him telling him not to come and that I was done. He showed up anyway and asked for another chance. Against my better judgment, I agreed. He promised to send me an estimate right away. Two more weeks passed with no estimate and no communication. I then called their office and spoke with a male receptionist who acted completely uninterested in my concerns. He said he would contact the owner, Patrick O'Dell Steele, and told me Patrick was on a job site but would call me by the end of the day. That call never came. At this point, three individuals -- Shaun, Michael, and Patrick -- failed to follow through, communicate, or take responsibility. Please click on my name and look at my other reviews. I am not someone who hands out negative reviews lightly. I'm easy to work with, and I gave this company three opportunities to make things right. Because the roof is now in worse condition heading into Arizona's monsoon season -- which officially runs June 15 through September 30 -- I am extremely concerned about wind and water intrusion. I will be contacting my homeowner's insurance company so they can document the damage firsthand. I will also be filing complaints with the Arizona Registrar of Contractors, the Arizona Department of Insurance, and the Better Business Bureau so the appropriate agencies can review what happened. I am no longer seeking any discounts or offers from this company. I simply want other homeowners to be aware of my experience and for the proper authorities to evaluate the situation.

What an industry! I was up north with my family for the weekend and came home to standing water…read morethroughout the first floor of my house. My first call was to a plumber for help. Before the plumber even arrived, three different restoration companies showed up at my door. The strange part? I never called any of them and nobody told me anyone was coming out. I did overhear one of the technicians I allowed in for a "free evaluation" on speakerphone with the plumber asking if a $2,000 finder's fee sounded reasonable. I kept my mouth shut but it definitely raised some red flags. I listened to all three companies separately and then decided to do some serious research online. While some companies have plenty of glowing Google reviews, once you start looking at other sources like Yelp, the Arizona ROC, and the BBB, the picture can look very different. Consider this a friendly warning to homeowners: do your homework. After digging deeper, I was fortunate to find ASAP Restoration. One thing that immediately stood out is that they do not work referral deals with plumbers, do not pay kickbacks, and do not play games with deductibles. They simply focus on doing the job correctly. The team was extremely professional. The mitigation/demo crew handled the water damage quickly and thoroughly, and the reconstruction team has been excellent. We're now about 90% finished with the rebuild and everything is coming together great. I just felt the need to share my experience before heading out for spring break. If you ever find yourself in a similar situation, take a breath, do your research, and call a company that focuses on integrity and quality work. For me, that company was ASAP Restoration.

I wanted to express my sincere gratitude for the outstanding customer service and honesty you…read moreprovided. Your efforts saved us more than 50% compared to other companies' estimates for the exact same scope of work something we're still amazed by. The third-party consulting firm was equally impressed with the quality and professionalism demonstrated by your crew. Please extend our thanks and appreciation to your technicians for the marvelous job they performed. We truly value your commitment to excellence and integrity, and we look forward to working with you again in the future. Overall the best prices I could find for full house restoration service.