After a water line failed while we were on vacation, our troubles would have been a lot worse when the first contractor who came on the scene wasn't performing on mitigating the water damage in the home. Thankfully we found AJR at that moment. Bruce came and took one look and from there on we were in his excellent care. His expertise, experience and respectful action took us through the restoration in good order and in shorter time than expected. He was always available and ensured we were covered for everything the insurance policy stated. We didn't have to deal with the insurance on our own, what a relief during a stressful time! Thanks, AJR! read more

Although we were unable to utilize their services, the company's owner spent a great deal of his own time giving great advice to my partner so we would know what to expect with our insurance, company and what to do next. When my partner offered to pay him for his time, he declined. We don't see that kind of service in many places these days. I highly recommend AJR Public Adjusters to anyone looking for advice when catastrophes occur in their homes. Thank you. read more

Bruce is simply the best. A true expert in the field who knows exactly how to handle insurance companies. His coordination with the Mitigation company was crucial in preventing even more damage to the interior when my roof collapsed. I very highly recommend Bruce and AJR to anyone looking for a experienced, trustworthy public adjuster. Take it from me, don't go it alone. read more

I am so grateful for the assistance of AJR Public Adjusters over the past few years. My house flooded and the contents were a total loss. Bruce and Stacy stepped in quickly to help me navigate the claims process and reconstruction process. Their expertise and professional knowledge were invaluable as they took the lead with my insurance company and guided me through the complexities. They knew when and how to communicate with my insurer to ensure a successful outcome and paid attention to important details that might otherwise have been overlooked. Above all, they were a reassuring presence throughout and helped the claims process stay on track. I was out of state for part of this time and they were always quick to answer my questions and represent my interests. This is the team you want in your corner when navigating a devastating situation with your home. I was impressed with all they had to offer and encourage you to look into the comprehensive services that an independent public adjuster can provide to you. Independent adjusters are professionally accredited and you will benefit from having one as your advocate should a disaster arise. read more

Bruce and Stacy worked for us for over a year to settle a claim with an insurance company that just didn't want to settle. Bruce was tireless in dealing with a very stressful situation and truly treated our claim as if it was his own. Very highly recommended read more

Lifesaver? Godsent? Luck? I've never heard of a public adjuster before until a family member told me to search one out. I am so glad I did!! After heavy monsoon rains and winds caused water to enter our home, we contacted our insurance agent to notify them that we would be filing a claim. We were "advised" against it as "so far all monsoon claims have been denied due to homeowners not doing yearly maintenance on their roofs." I didn't know that was even required. So just when I was going to take the loss and absorb what we estimated would be a 15-20K job, I was told about the public adjuster service. Interested, I did my research and found a couple to interview. None of the big companies even bothered to call or email me back, guess I was too small a job for them. One that did, a few days later, wasn't interested. AJR responded immediately, on a Sunday night, and set up an appointment for the next day. Bruce met with me and told me straight out that this would be a battle, but he was willing to take the challenge and see what he could do. Bruce immediately took over communicating with the insurance company and the adjuster. He attended every vendor meeting at the house and was there to answer questions, provide input, feedback, and support. In a word, Bruce is a Pitbull, but he's the pit bull that's on your side! Don't expect any coddling, he will be very straight forward and frank with you. Most importantly, he knows the nuances of the policies and helps to maximize your claim. At the end of the journey, we ended up with a new roof, new floors, new interior paint, vents cleaned, windows washed and elated to be back in a totally renovated house! I can honestly say all this would not have been possible if not for Bruce's tenacity and knowledge of insurance policies. His guidance and assistance are unmeasurable! Turned a possible loss for us into a six figure settlement! I cannot recommend AJR Public Adjusters enough! And a HUGE thank you to Bruce! read more

They have been very helpful over the phone since I contacted them. Unfortunately because I had started the process before I contacted them they could not take the case. But as I said they still are willing to guide me. Something to be said about people like this. read more

If his is your first time dealing with property claim with your insurance company and you don't know the process, I highly recommend that you hire a competent public adjuster to help you navigate through the claim process. This is not your typical car collision case which is straight forward for claim. Property claims are complex and large sum is involved, it's insurance's company's objective to pay you less. Our apartment had a fire, and the insurance company assigned a claim adjuster for us. He told us not to worry about the figures, it's complex, and just let him do his job. Two weeks into the process he didn't communicate with us and let us in the dark. I decided to hire a public adjuster to help us navigate through. After a through reviews, we hired AJR. That was the best decision we ever made. Bruce is competent, detail oriented, read every line and clause to figure out what is covered on our insurance. Not only he caught MANY mistakes by the insurance company's adjuster, he also follow through with the company. He fought for us relentlessly and was able to get every dollar we deserve and get coverage on. You need someone who is truly on your side and go to bat for you. Bruce and Stacy is an effective pack, I highly recommend them. read more

First, I have to say the owner was very responsive and called me back and answered all my questions on a Friday afternoon for NOTHING. Very professional, concise and frankly, I can't believe he took the time and energy for nothing. Speaks volumes in today's working atmosphere. I wouldn't hesitate to go with this company in the future! read more

After an unfortunate fire in my Mother's home and an insurance adjuster trying to tell us that it wouldn't be covered, we knew we would need professionals to help dealing with the claim. We called 3 different firms and found AJR to be the most responsive, professional, and personable. After hiring AJR, Bruce and Stacy went to work on our claim. With Bruce's extensive knowledge of the insurance industry and policies he was able to refute the insurance adjusters statements and ensure that our claim would be covered. Throughout the process there was no doubt that AJR had our best interests in mind and that they were going to fight for our insurance benefits. Their relationships with the insurance and restoration companies, attention to details, continual communication, and persistence made the process less stressful. Although I hope to never have to use them again, I would definitely recommend them! read more

One word. SUPERSTARS! Bruce and Stacy make insurance claims look easy! They know what they are doing, they know the industry, they know how each insurance company handles claims. They are worth double their fee for all the work they do! They are thorough from start to finish. And very aggressive in getting you paid, quickly! I cannot say anything negative about these two. They helped our family when we needed it. And they did one bang up job! Thank you for everything! read more

From start to finish, this company was truly a lifesaver. Super knowledgeable and communicated efficiently along the whole way. I had to do a complete rebuild on a home and this company walked me throug the whole process. Wonderful people that helped in so many ways. Am truly grateful for their assistance. read more

I had no idea what a public adjuster was until a contractor recommended Bruce at AJR. My property suffered a major fire loss and I made the mistake of trying to deal with the insurance company myself. Don't repeat my mistake. Not only was it a waste of my time, but I was dealing with people who are paid to settle for the least amount of money possible. Once I engaged AJR, Bruce took over everything. No more phone calls and digging up receipts. Within a few weeks, the whole thing was settled for a very fair amount. Bottom line, don't call your insurance company first, call AJR! read more

AJR Public Adjusters - Total loss! - Public Adjusters Near Me - Phoenix, Arizona

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We recently had a water leak in our kitchen and when we contacted our insurance company to file our first ever claim, we were shocked to receive only $2000.00 to cover the replacement of our hardwood floors and entire kitchen island. Since dealing with insurance companies is not what we know how to do, we looked for help. We were fortunate in finding AJR Public Adjusting through an online search, we read their reviews and they turned out even better than we hoped. From the beginning Bruce and Stacy were honest, professional, and friendly. We never felt like a number. They dealt with the insurance company so we didn't have to, kept us up to date, and answered questions and calls promptly. Bruce is highly experienced and we felt like he kept our best interests in mind. Someone needs to be there to help those of us that are at a loss and AJR Public Adjusting was there for us. read more

Bruce and Stacy at AJR Public Adjusters couldn't have been more helpful throughout my water damage claim. My condominium flooded due to my water heater, and there was extensive damage throughout.They are knowledgable, friendly, and are truely there to help you, not the insurance company, reach your fair settlement. They are great communicators and were able to answer any questions promptly and accurately. If you ever file a claim with the insurance company, call AJR Public Adjusters, and they will guide you through the whole process. I am very thankful I found AJR Public Adjusters and would recommend them to anyone if they ran into the unfortunate event of a disaster claim. read more

We had a house fire and and needed assistance with our insurance claim. We did the research and interviewed several public adjusters in AZ and in the end Bruce and Stacy at AJR Public Adjusters were the clear choice! Not only were they reliable with years of experience in the business, but when the insurance company tried to pay only a fraction of what they should have they sprang into action! They handled all the intricate details and found a multitude of top notched professionals to battle the insurance company for more than a year. Because of their hard work and dedication to making sure we got what we deserved; we were awarded a settlement that was triple what the insurance company tried to pay! If you want the best adjusters who will fight for you look no further than Bruce and Stacy at AJR Public Adjustors. read more

I would like to thank Stacy and Bruce for the work they have preformed. Bruce was very knowledgeable and professional when it comes to his work. I recommend anyone and everyone who many need their services, because they are honest, straight up people. read more

Here is why we hired a Public Adjuster. Insurance claims are a specialized business. As the insured, you have no idea what you are entitled to or the extent of your damage that is covered. Frequently you don't know exactly what's in your policy, etc. Your agent might try to help, but insurance agents work for themselves, and their primary objective is to make sales, and helping with claims is secondary. Here's the story... We had a flood in our house two days before we were leaving for a weeklong trip. We knew about Public Adjusters and we had to find one - fast. AJR had 5 Star reviews everywhere we looked and those reviews were unanimous, so good they seemed almost too good to be true! So, we called. Bruce and Stacy arrived at our home soon after our call. The loss was significant. We hired Bruce and Stacy immediately. A Public Adjuster works for you and is, quite literally, on YOUR side. Our situation was especially challenging. Bruce and Stacy took over and we could see immediately why we did the right thing by hiring them. Working with an insurance company after a loss can be incredibly stressful. Not only did we have to deal directly with the damage to our house and disruption to our life, we knew that trying to work with an insurance company adjuster is a real challenge. We knew that, ultimately, it would boil down to a negotiation between the insurance company and us. Bruce and Stacy took over. They promised to do everything related to settling our claim. They read our policy - every detail! - and they knew exactly what was covered. Of course in their 3 decades plus in the business they had read thousands of policies and they knew exactly what they were reading! Did you ever actually look at your insurance policy? Imagine trying to understand every detail on your own! Bruce and Stacy did all of the work with the insurance company adjuster. We personally never had to deal with the stress of that! They know the language, know the jargon and they knew exactly what we were entitled to. Our loss was significant enough that we were going to need a contractor and several sub contractors to do the work. As it turns out insurance companies require that contractor and sub-contractor estimates be presented in a specialized way. Bruce and Stacy worked with those people to make certain their estimates were presented the right way the first time, eliminating the time and stress of going back and forth on the paperwork several times. They didn't miss a detail. On the other side of the table, the insurance company adjuster could see he was working with experts, which eliminated any chance of anyone missing anything. After Bruce and Stacy submitted the final paperwork to the insurance company there were minor adjustments and we had a done deal. During the negotiation, Bruce and Stacy knew exactly what the insurance company could and should do, and they made certain we got every penny we deserved. Bruce and Stacy are expert communicators. They were proactive and initiated phone calls, emails and texts and replied to mine almost immediately. Early on I developed so much confidence in what they were doing and how hard they were working on our behalf that I ultimately asked them for less communication about the details!! In the end, we settled our claim favorably. Looking back, the way Bruce and Stacy helped us through the process and represented us with our insurance company was a sight to behold. We ended up with a great settlement and didn't suffer through any of the stress of getting it done. We could never have done it without them. Highest possible accolades and kudos!! Thank you Bruce and Stacy read more

I highly recommend AJR Public Adjusters. They TRULY will help you increase your settlement amount. From day one, Bruce has been there-above and beyond. He helped me every step of the way. Bruce really knows his stuff!!! His experience made all the difference in the world. Without the AJR Public Adjusters on my team, I may have mistakenly accepted the first settlement check the insurance company offered me. But with his knowledge of things, I went from perhaps accepting one amount to actually receiving over THREE TIMES that amount! The customer service is off the charts as well. They have complete and accurate follow through. Bruce and Stacy were always available when needed, answered emails or any questions I had right away. They are an extremely thorough team. It feels SO good when you hire a company, and after all is said and done, you can look back and say "I'm so glad that I hired them." Thank you guys! You are simply the BEST!!! read more

AJR PUBLIC ADJUSTERS are well beyond a FIVE STAR RATING . Bruce and Stacy work non-stop with calls, emails etc. to get the job done. They are relentless until they get you what you deserve. Remember they work for you and not your insurance company. I am an 80 year old single woman with multiple medical issues. I was devastated when I had a minor leak and my insurance company sent over these incompetent water mitigation team who caused multiple damage to granite countertops, appliances dinged and damaged flooring, walls , taking out cabinets that didn't need to be taken out and breaking other cabinet parts,etc. I tried talking to my insurance company's adjuster to no avail and became so frustrated I was ready to scream. Bruce and Stacy took over and calmed me down and got and are still getting things for me that I could not get from my insurance company. Even though this was a minor claim - they fought and are still fighting tooth and nail to get everything I am entitled to. They worked on this claim as if it were over a million dollar claim. They treat you like family. How lucky I was to have found them. THEY ARE THE BEST OF THE BEST. THEY DON'T GIVE UP AND KEEP ON FIGHTING TIL THEY GET YOU EVERYTHING YOU RIGHTFULLY DESERVE. TO HAVE PEACE OF MIND AND GET WHAT YOU ARE ENTITLED TO, HIRE AJR ADJUSTERS, BRUCE AND STACY, FOR YOUR TEAM OF EXPERTS. read more

Wow, what an experience with this guy. I had a house fire and was exploring all my options all though being confronted by many adjusters, I did my research I came across him, and was my primary choice at who i wanted to hire after doing a lot of research into this company. Me as a business owner of many companies, i dont have time to interview many different adjusters, and he seemed like this would be the choice. So I called set up an appointment to meet with him, he showed up on time and heres where it went way south. From the very beginning this guy was asking me questions and I was answering them multiple times, he kept rambling the whole time, where i had to keep repeating myself, he just wouldnt listen to me the customer. Several times i had to repeat myself. I swallowed it because again I dont have time to interview many people. Then we started talking about my contents, and i said all my clothes which was a lot to me and he went into belittling me about how oh this is not a lot of clothes blah blah, guess what dude it is to me. He needed to go into so much detail where it just overally annoying. Again I swallowed that and we moved on. We are outside now and we are talking fees etc and even through the first wave of things my intention is these are the guys im going to hire anyways just to get the ball rolling. I simply asked this guy to send me over his contract so I can review it and make my final decision. (Most people want to see a contract before you hire them) he stated that he would not send the contract without me sending him my insurance declarations page. Which I had no problem to do I was already planning on sending to him I just hadnt got to it yet. And I told him I would but that he should still send over his contract while im waiting on my insurance agent to send me over what he needed. He was so adamant not to send me his contract until he had the declarations page. I asked him dont you have a standard agreement? He replied yes. I asked him whats the big deal just send it over so I can review it. Then here is where it gets more interesting, He goes into I dont send contracts because my time is blah blah, and that ive been scammed so much by people that waste my time and just use me. So now hes basically saying to me that im a scammer, and that my intentions are to waste his time when all im trying to do is proceed at making my decision to hire him. Immediately insulated after all his b/s talking about himself that hes from philly and hes a fighter and hes the best and hes blah blah blah so full of himself he forgets that none of that matters and overselling himself way to much. Big Ego. Im at the point now dude this guy just sold himself out of a job. Shut up tell me what you do what your going to do for me, what your fees are and heres a contract of whats expected would of gotten you 10x further then your big mouth. Hes so overally scared about having his time wasted that now hes wasting his own time selling himself out of jobs. Do you buy a car without seeing a contract? do you hire a contractor without seeing a scope of work, do you buy a house or anything in the matter without seeing what your getting into? How about a lawyer? Come on dude. I hope you realize where you messed up i get it i run business, and I hate wasting my time. Yesterday you not only wasted my time, but your own. and i was 95% sure to hire you (Even through all your talk I just wanted to get my claim finished) all i needed was to review the contract. A Bit of advice for you: Less talking about yourself, more listening to your potential client. Quit being scared that someone is wasting your time it business it happens, you win some you lose some, but from what representation I saw out of you your likely losing a lot of deals and thats why you have become so frustrated. Listening, sympathizing with your clients goes a longer way then selling yourself. If people are wasting your time your sales technique is likely why. At this moment I do not recommend this guy for anyones home. If Im the boss as you say, listen to your boss. read more

What an AMAZING company! Dealing with an insurance loss is stressful enough, but it is more disheartening when the Insurance Company does not take care of you. Bruce is persistent and tenacious with the insurance company, but is also incredibly friendly. Bruce ensured to keep us in the loop every step of the way. He was so great at updates, that my phone had automatically assigned him as a favorite. We had several complexities to our claim, that truly should have been an easy claim. As a family with a newborn we also appreciated how much he respected our home and belongings. He wanted us to get back to our normal life as much as we did. He showered us with empathy, and understanding during this process as well. We are forever grateful for Bruce. ...But it doesnt end there! Stacy is just as excellent as Bruce. Stacy was the person who first took our call (which I'm sure was frantic at the time). She also is the one that handles the financial aspect of it all. She ensured that we received the checks in such a prompt and timely manner it helped in relieving the financial burden. read more

We had a toilet supply line break in our second floor master bath. Within 15 minutes, water poured through our kitchen ceiling and flooded our first and second floors, resulting in extensive damage. After the shock of having to immediately pack out of our house and with interior demolition underway, a close friend suggested we hire a public adjuster and offered a reference to AJR. Our initial contact with Bruce and Stacy immediately brought a sense of stability, order, and peace of mind to the chaos of the situation. They were extremely professional, immediately responsive, with a deep knowledge of property insurance and adjusting. With no background in insurance or construction, we knew we were not prepared to negotiate effectively with our insurance company -- and it is all about what you can negotiate. Bruce immediately oversaw all communication and paperwork with the insurance company - a huge blessing in and of itself. And he and Stacy guided us through the processes of property loss, temporary living expenses, and reconstruction. Bruce is a knowledgeable, impassioned, determined, and effective adjuster and negotiator. Always professional in demeanor, he will fight to the end to get the best settlement for his client. He ensured that we received "like and similar" housing for the three-month period that we were out of our home, enabling us to function, live, and work comfortably during this challenging time. In addition, Bruce and Stacy work hard to cultivate a network of vetted contractors, so resources were immediately available to objectively assess damages, verify the work of the risk mitigation company, and perform reconstruction. As a result of Bruce's negotiation with our insurance company, we received a reconstruction settlement 50% greater than what they initially offered that will likely add to our property value. Thanks to Stacy's research and work on our personal property loss, the benefit received also exceeded our expectations. In the end, we are thrilled with the outcome and honored to sing the praises of Bruce and Stacy and their specialized expertise, guidance, and support. They truly care and are committed to achieving a positive outcome for their clients. In our opinion, in this service-based economy, the quality of services and value offered by AJR is hard to match or beat in any field. Bruce and Stacy operate at the top of their game, and we are the grateful recipients of their services when the stakes were high. Deep thanks to you, Bruce and Stacy, for all of your hard work and support on our behalf! read more

Simply put AJR Public Adjusters are the utmost professionals. They have decades of expertise and knowledge regarding property insurance claims that no lay person could ever hope to equal. Even though our water damage claim was on the small side, Bruce and Stacy made us feel as if it was the most important claim of the day. Bruce communicated with the insurance company adjustor as well as the remediation company yet kept us in the loop with text messages, phone calls, emails and in person. His responses to our questions were almost instantaneous. It might be somewhat of a cliche but Stacy and Bruce Horowitz are certainly the dynamic duo that comes to your rescue. They have the knowledge, professionalism and thoroughness necessary to take a difficult situation and turn it into just a minor road bump. I had a CEO of a billion $ plus business once tell me that there were lots of qualified people that applied for jobs, but the hard part was finding qualified applicants that were nice people. With AJR and Stacy & Bruce you are getting the qualified professionals, but most importantly these are nice people who care about their clients. A big thanks to Stacy & Bruce. read more

I have known Stacy and Bruce for the last 3 years and they are absolutely wonderful people. They are very hard working and both are very honest, have integrity, and are extremely hard working. read more

AJR Public Adjuster, Inc. provided fast, efficient, and effective service after another public adjuster dropped my claim. AJR championed my cause, maintained accurate pressure on the insurance company, and was able to negotiate a financial gain 45% higher than the original estimate! Hopefully, I will not experience another catastrophic event in the future; however, if I do, AJR will most definitely be my representation. A+++ read more

I've been impressed by AJR's professionalism and responsiveness to clients and providing hand-holding along the way as people sometimes need in times of stress and confusion. When considering how valid/relevant others' reviews are, I find it helpful to check out the source. Other reviews and comments on their FB page can give context (and credence, or lack of) to their reviews. read more

When our home was flooded, we were stressed and worried. Hiring AJR was the best choice we could have made. The insurance company did not seem that cooperative at first, but as soon as AJR (Bruce) was involved, he made things much easier and got us a great result that we wouldn't have gotten without him. It all worked out, with much thanks to Bruce! read more

In December of 2015, my primary residence had a plumbing issue, I retained AJR Public Adjusters Inc. Located in Phoenix, AZ. Bruce and Stacy Horowitz went above and beyond my expectations. They expedited the flow of information and documentation between the insurance company and my assigned project manager. The Horowitz's acted in a professional manner by keeping me appraised of the status of work being performed. As many may be unaware the insurance settle agreement is a lengthy process, however because of the AJR Public Adjuster Inc. I received my settlement in a timely matter and I would have no problem highly recommending them should you need assistance with insurance companies. It was a relief for my wife and myself to find comfort in the hands of true professionals. My sincere appreciation for their service. Best regards, Mr. Passantino read more