Date of visit: Monday, November 24, 2025 - around 6:40 PM Location: Pronto Cafe - Citadel Outlets I am writing this review to highlight a deeply disappointing customer service experience I had during my visit today. I arrived at Pronto Cafe around 6:40 PM to purchase two milkshakes. Everything was fine until after I paid. After completing my order, I politely asked the young employee who assisted me--a medium-height Latino male wearing glasses--for two straws. He told me they had run out. I then asked why he didn't inform me before preparing and charging me for milkshakes that obviously require straws. Instead of offering a solution or an apology, he responded rudely and said, "If you want, I can just give you your money back." As he turned around, I clearly heard him tell one of his coworkers, "Where does he want me to get straws from, from my a?"** This was extremely disrespectful and unprofessional. I told him I heard the comment and that it was unnecessary, but he simply replied that if I didn't like it, I could write a complaint. This behavior is unacceptable, especially in a business that depends on customer service. I hope management takes this seriously and addresses the employee's attitude. No customer should be treated with disrespect or sarcasm for simply asking for something as basic as a straw. I genuinely enjoy visiting the Citadel Outlets, but this experience left a very negative impression of this location. I hope the company takes immediate action to ensure better training and professionalism from their staff. read more

Pronto Cafe - Bad customer service employee - Cafes Near Me - Commerce, California

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The cafe had a nice amount of sweets and sandwiches. My husband got the club, for $10 it was loaded with meats and veggies. He really enjoyed it. I got the turkey wrap, it was good (more lettuce than turkey) but I was hungry so it did the job (for the same price I would pick something else next time). We saw more people picking up the cookies, cakes, and gelato yesterday. Pretty popular place. No seating inside but there is seating around the mall to grab. The person that helped us was very nice and the person at the register was nice as well but we felt he was sort of rushing to get everyone rung up. Overall would go back again and try something else on our next stop at the mall. Perfect location to grab a bit or a drink and stretch your legs heading up to LA. read more

The store is part of the citadel outlets. We got a 2 scoop cone of chocolate and strawberry. The texture of the ice cream was great, not too mushy. They are also very generous with portions. 2 scoops was $8.50. A tad pricey but it was tasty. Staff was nice. read more

Pronto Cafe - Cafes Near Me - Commerce, California

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Stopped by on Saturday, 04/26/25. I ordered the following: - 2 scoops, single cup (one cappuccino chip and one green tea) = $5.85 TAX = $0.61 TOTAL = $6.46 The staff member charged me $5.85 (single scoop) instead of $7.85 (double scoop). A double scoop is good for 2 people. Staff provided a huge generous portion - very affordable and the flavors were immaculate! Located at the Citadel Outlets. read more

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If you're looking for a real-life reenactment of Alanis Morissette's "Ironic" -- but with less melody and more disappointment -- this is your spot. Ordered a chicken club. Got... something else entirely. Ordered a hot mocha they forgot it completely when I asked for it they proudly handed me an iced one. Since this had already take 20 minutes, I decided I valued my freedom more than food. If "pronto" is in the name, maybe it's an inside joke? 0/10, and that's being generous. read more

Pronto Cafe - Sad sandwich - Cafes Near Me - Commerce, California

Went in for an iced coffee for me & 2 ice creams for my kids...the male server was rude & impatient although no 1 else was in the store; presented the Citadel Coupon book for a free scoop, but the manager only gave 10% off; wish it could compete against corporate Starbucks, but next time will go there as they're usually friendlier. read more

Nice flavor on the coffee and good customer service. Small shop with a good variety of drinks, pastries and ice cream. Clean read more

Pronto Cafe - Cafes Near Me - Commerce, California

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Stopped by Pronto Café with my fiancé while shopping and grabbed two scoops of ice cream pecan and strawberry cheesecake. Both were really good. The pecan had a nice crunch and the strawberry cheesecake had little bits of crust in it, which was a nice surprise. Service was quick and friendly. Great treat during a shopping break. read more

Ordered a few al pastor tacos and an asada burrito. Decent spot to get some food while shopping at this huge outlet. The tacos were pretty packed but also quite greasy, much of the grease leaked through the paper trays and several napkins underneath. The burrito was filling, lots of bean and cheese inside and an ok amount of asada. The food truck is parked near the Gap store and has a steady amount of foot traffic lining up for a bite. Service was friendly and they were all nice to interact with. Hard to describe the ambiance because it was right out in the open but fortunate there is shade and standing tables to eat next to. On cold windy days, this is not a good spot. Good for warm days. read more

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My boyfriend told me about this ice cream place. I don't know if thats just how they serve the ice cream but we ordered two flavor cone, dulce de leche and green tea. Dulce de leche was still hard like how its supposed to be. I don't know about the green tea, it was smushy....... But regardless of what it is, the flavors were still good and we got big scoops, like bigggggggg scooppsss. Well worth the money so thank you for the staff! read more

This review is strictly for the mango ice cream and nothing else. We were "back to school shopping" for my youngest and while using the restroom I was waiting at some benches and this place was right by the restroom and right in front of the benches. The weather was pretty hot over 80° that day, but still better than over 100° in Bakersfield... we were hot from walking around and shopping so after we used the restrooms, I asked my son if he wanted ice cream. The line was a little long, but he came back w 2 cones of mango ice cream here. Mango is actually one of my favorite ice cream flavors, so I was excited to try it. When I took the first lick, I was super impressed. The flavor is light and not overly sweet and the texture was soft and fluffy. I was kind of surprised how good this ice cream was. I'm not from the area, but if you're around or if you're a local and have never tried their mango ice cream then you're missing out. They have another location near the parking and my son said it's the same place so I'm sure they have the same flavors. The ice cream was so good, that I would definitely get it again if I was shopping here. I know they have other items like sandwiches and drinks, but I didn't get a chance to try their other things. read more

Pronto Cafe - Cafes Near Me - Commerce, California

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Cashier at the counter was incredibly rude and not helpful. Told us to go "to get the fuck out" after putting three scoops of ice cream in ONE cup and leaving due to how rude this cashier was from just walking in the door. As someone who's worked in the service industry, this would have been their last day. read more

They refused to refund back to my card . We ordered 3 cones with mango flavor . First they have advertised they have different flavors which they don't have, after we ordered a flavor and they said ok. However the employees are more into their personal chat over the weekend instead of helping customers. Don't go here and to top it off the manager refused to refund me back to my card because it was a hustle . I would give 0 starts read more

Yummynessin a cone. Surprising for the cost of the ice-cream in cones, serving size was good and not little. Will come cack again read more

Pronto Cafe - Strawberry cheesecake was really good. - Cafes Near Me - Commerce, California

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Worst ice cream! They just put colors in their ice cream. I ordered pistachio and strawberry and the ice cream does not even taste pistachio or strawberry. It was all color and taste very bad. When I complained Stephanie ( not even sure if she told her real name) said no this is pistachio and we don't add any colors. Health department should get involve cause they are just giving fake ice creams to people and get money. I wish I could give zero star. Zero customer service and very rude workers. read more

Pronto Cafe - Cafes Near Me - Commerce, California

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Stephanie and Marlene were super awesome and I ordered the Coffee Cake and Carmel Frap! Delicious Recommend this beautiful cafe!! read more

Pronto Cafe - Large Carmel Frappuccino - Cafes Near Me - Commerce, California

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Food was ok not the best for a 15.00$ sandwich. Employees up front gossiping and super rude seems like they don't want to be there

We all need something sweet In our lives. So I took a quick break and got myself a hot chocolate and some macaroons! It was an awesome choice. They have a wide, delicious selection. From ice cream to bakes goods. I wish I could try it all. The staff was sweet and quick on their feet. As far as covid safety. They seem to be going pretty well -They only allow 2 guests in the store at one time, considering its a small store. Better safe than sorry. This is a great pit stop if you're shopping around! read more

Pronto Cafe - Unicorn macaroon - Cafes Near Me - Commerce, California

Had went inside to order, and had been overwhelmed by menu and staff. The customer service was not at its best, and employees were whispering comments amongst one another when I was considering ordering another item. The store was empty, but the atmosphere felt very unwelcoming. read more

It was really good ice cream. I enjoyed it. My little daughter loved it though. Will definitely go back read more

Pronto Cafe - Chocolate ice cream cone - Cafes Near Me - Commerce, California

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Coconut pineapple ice cream portion is huge but quality is low, taste is not great only a scent of pineapple. Iced cafe mocha was bland and the milk added tasted like oils. So glad I tried this cafe, will not return! read more

Got a chocolate macaron cause I've been craving for it. Kinda regretted my choice when I ate it. It was a standard grocery store bought macaron. The texture was a bit hard and the filling was a bit artificial. Would not recommend unless you happen to be in the area and also happen to crave for macaron read more

Pronto Cafe - Cafes Near Me - Commerce, California

So nasty that my 2 year old didn't even want to eat the macaroons. I think that says a lot since kids will eat any type of sweets. They're ice cream had a weird flavor. They also have lame flavors. And it's all over priced. read more

Their menu is misleading.. I order an albacore tuna sandwich and found out it was regular tuna on the sandwich.. I suggested to change albacore tuna sandwich on menu for regular tuna.. Employees at counter said regular tuna always been used read more

This place is small and there's no where to sit. It's set up so you can walk in, grab what you want to order, pay, and leave. I came In on a Sunday around 4:30 thinking they'd be fully stocked since it was a weekend, but they were definitely not up to par from even my minimal expectations. Their ice cream was as it was when I've visited before, but they had no espresso on hand and they just had coffee that was watered down. It didn't even come out black from the dispenser. It came light brown. That's not coffee, okay. I ordered a double scoop of strawberry and coffee ice cream, and an iced coffee for my boyfriend. The coffee wasn't even brewed right, so it was watered down to begin with, then she put in too much ice and not enough cream. How do you serve this to your customers and take their money in good conscience? And how do you not have properly prepared the one thing your cafe is supposed to have at all times? Get it to read more

Pronto Cafe - Double scoop: Strawberry ice cream on top, coffee ice cream on the bottom. So good! - Cafes Near Me - Commerce, California

Expensive and not good at all! I craved some ice cream and this was the closest one to where we at while at the outlet. Long lines so I figured it must be good. Nope! Ordered single scoop of strawberry cheesecake in a cup, it was decent but not worth waiting in line for. Another order was double and for 2 flavors. Mango and green tea, both were really disappointing. Tasted very artificial and green tea didn't taste green tea at all. Save your money or walk a little further to go to Ruby's diner and get your ice cream there. read more

My name is Corey Williams. It is now 11:03am. I went to the line to order a ice cream. I noticed that the sign says they would open at 10:15am. This extremely rude lady working there opened the sliding window and said they're closed. I POLITELY asked when they open. She literally slammed the window in my face. I never been disrespected like that in my life. I normally don't do this but this has to be said. People shouldn't treat people that way and I'm gonna make sure my voice is heard. read more

Pronto Cafe - The sign says they open at 10:15am. I got there at 11:00am and she still closed the door in my face. Sunday 11:00am. - Cafes Near Me - Commerce, California

It felt wonderful to see that there's people that still care. would like to thank the gentleman at proto he saw my kids and my English bulldog gunner out side the ice cream store. My poor fatsoooo was huffing and puffin He walked up to us on his hands he had cold water and an empty cup he gave my gordo some cold water. Talk about going out of your way to give an animal water. Thank you so much. Really appreciate you. Hopefully your boss see this. You're definitely one in a million. Thank you. read more

Pronto Cafe - My dog gunner drinking water - Cafes Near Me - Commerce, California

After a lot of retail therapy. I decided I needed a snack. There's nothing better than ice cream to take care of my sweet tooth. This place is so good & yummy the potion size is huge for one scoop. The staff is very friendly & nice helping taking the orders in such a professional way. I most definitely will return to get ice cream next time I am at the outlet #icecreammyguilitypleasure read more

Pronto Cafe - Cafes Near Me - Commerce, California

Amazing ice cream and sandwiches! The portion sizes here are great so you definitely get your moneys worth. My only wish is that they had a seating area instead of standing booths, but other than that, my experience here was outstanding. Reindeer Ice Cream - they have such a CUTE xmas theme for their ice cream, and their scoops are ridiculously big Breakfast Sandwich - this was bomb dot com Chicken Club Sandwich - very solid and huge portions Macarons - they have so many cute macarons like Pikachu, a unicorn, panda, emojis and more 10/10 - would def recommend this spot if you're looking for a break from shopping and want to eat! read more

Pronto Cafe - Triple Scoop Reindeer Cones x 2, plus 2 macarons - Cafes Near Me - Commerce, California

I'm here at the store, Yelp shows it open for business as of 10a. There's a lady inside who's been ignoring us, she finally decided to acknowledge us and gestures she's opening in 10 minutes which is 11a! Epic failure in my opinion, all stores were open at 10a except this one, I'll spend my money elsewhere. read more

They say quality over quantity. Well, here at Pronto Cafe, the quality is not bad. It's A-OK, so I'll take quantity, as well. I asked for 2 scoops. I didn't realize their definition of "scoop" is actually "one, two or more heaping servings of ice cream. So I ended up with a boatload of ice cream I couldn't even finish. I had to throw the rest away. For the price and the amount they give you, I say this place is worth a try. read more

Pronto Cafe - Cafes Near Me - Commerce, California

I love trying new macaron from varies of places and although it does taste a little stale as odd as that is, there is a strong flavor of the macaron filling which makes it taste yummy in my opinion (don't knock it until you try it ;) - I simply love it so much! read more

Pronto Cafe - Cafes Near Me - Commerce, California

Talk about single scoops! They are massive! I felt guilty not sharing not only because I was struggling on finishing my ice cream but that sucker was dripping on my shirt, hand, floor, and my beard haha I kept it cool though. Children looked at me with jealousy or disgust.. idk.. ehh, I was on top of the world.. **evil laughter** The flavor was great, portions were huge, the price was nice, and my shirt was happy too. I knew the risks that were involved when I saw others walking around with their treats, the struggle was real. I got a mango flavor and wifey had rocky road, what we didn't get enough of were napkins. Great place to get ice cream, some drinks, sandwiches, and if you remember grab napkins, that's important. The lines can get long during the summer but don't get discouraged. This place gives you more bang for your buck and the staff is friendly. read more

Pronto Cafe - Mango and Rocky Road - Cafes Near Me - Commerce, California

2 out of 5 because the worker gave me a hard time about the mall coupon. The ice cream was good, but might not be worth the wait if the line is longer than 10 people. I had the mint and coconut. read more

Pronto Cafe - Cafes Near Me - Commerce, California

If I could give this a zero I would!! Today 5/24/2021 I told my sister I would buy her an ice cream. I ordered a coconut and pineapple cone for her and a rainbow sherbet cup and a strawberry cup. They handed me a strawberry cone and the others I ordered. I immediately told the redhedded girl who took my order and charged me that it was wrong and she said she would fix it and that she's sorry. So I step away to feed my daughter her ice cream while my sister waits for her fixed cone. As the woman says that I have to pay her for a new cone!! That she only charged me for two cups, which she did NOT she charged me for my full order, gave me the wrong item and wanted me to purchase another cone of the correct flavor I wanted. SHE REFUSED TO FIX HER OWN MISTAKE OR REFUND ME! SHE WAS RUDE AND UNPROFESSIONAL! I WILL NEVER GET ANYTHKNG FROM HERE AGAIN. read more

Pronto Cafe - My receipt of what she charged me for and she claimed to only charge me for cups - Cafes Near Me - Commerce, California

Kudos to the cashier, he was super nice and welcoming. Ham and cheese croissant was delicious. Ice mocha was also amazing. read more

Pronto Cafe - Delicious ham and cheese croissant - Cafes Near Me - Commerce, California

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Stop by for a quick bite, ordered the iced caramel macchiato and turkey Brie. Got my drink within a minute. Super quick service. The sandwich was more than average for a mall cafe. Reason for not being 5 stars was the bread being a little dry. The young man working there was very helpful. read more

I love walking around and shopping at Citadel Outlets. I came here twice in a row since my family lives close to it now and also my sister had to return something to H&M. We got some ice cream in the middle of the sidewalk near Under Armor and the line doesn't look long but when the sun is beating down on you and they have a tent that barely covers the line it feels like Satan is shitting on you. But it's a good thing I had Pokemon Go to help me ignore the heat. When you wait in line they have a menu standing on both sides of the line to look at so you know what to order. You can get up to three scoops either in a cup or waffle cone (which is a few cents extra). It was our turn finally and I couldn't decide whether to get the waffle cone because I'm fat or a cup so it wouldn't be too messy to eat. I got the coffee flavor while my sister got the pistachio both in a cup. My mom was paying so I wanted to go to cheaper route. Next time I'll go all out haha. Thanks mom! The coffee was delicious and it hit the spot. The pistachio was alright but I've had better. They have other flavors like cookies and cream, strawberry, butter pecan, chocolate, vanilla, and etc. I'll probably try their strawberry or cookies and cream. It looks bomb. Also what's funny to me is my mom noticed that while I was playing Pokemon Go, some kid was trying to look at my screen while I was playing. I did notice someone kept trying to stand awkwardly close to me but I wasn't sure why lol. I just assumed it's because it was hot and the kid needed some shade. TL;DR Take a break when catching Pokemon and catch some ice cream instead :) ask for a sample of the pistachio to decide whether or not my taste buds suck. I liked the coffee flavor it was good. read more

Pronto Cafe - The flavors of ice cream featuring chocolate. Where'd the other signs go haha. - Cafes Near Me - Commerce, California

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There ice cream flavors were very limited and they had overpriced juice my dad was like I couldn't bought a whole box of juice for the price of this one. The coffee was okay but still a bit overpriced for my taste. For a coffee shop we were happy to find one but it def needs some work there are a lot of customers shopping and ready for food but next time I'd possibly just walk all the way back to the food court than spend my money in here read more

Pronto Cafe - Cafes Near Me - Commerce, California

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