Went in today hoping for a miracle with buying a car, and left having that miracle fulfilled. My…read morewife and I were working with not the best circumstances and Ryan and Cash really went above and beyond to help us find something that worked for us today. We were expecting to leave the lot with nothing, or a used car. We're instead walking off with a new car that fit our needs better than anything else. Eternally grateful and excited to drive our new baby home!

If you're looking for a great deal and outstanding customer service, make sure you ask for YZ,…read moreCash, or Raza. You truly can't go wrong with any one of these guys! They go above and beyond to make sure you're taken care of and leave happy with your purchase. This will officially be my 6th vehicle purchased from Fontana Mazda, and there's a reason I continue coming back! Every single experience has been wonderful from beginning to end. The service, professionalism, and way they treat their customers have consistently exceeded my expectations. After six vehicles, I can confidently say that Fontana Mazda has earned my loyalty and my highest recommendation. Thank you to the entire team for another fantastic experience!

Gracie was very helpful helped all my needs always had answers if she didn't know she found out…read moredefinitely helpful! JJ is great had a lot of information on the product definitely recommend them helping they get the job done!

JJ was great. He didnt come off fake or pushy when I purchased my car. He worked with the numbers…read moreto try and work with the best monthly payment, which isnt bad at all. I have had the car for a couple of months now and so far I am satisfied.

Matthew and the Service Team went above and beyond when no one else would…read more I rescued a 10 week old kitten that was wandering on the 215, and somehow this thing found its way into the electronics behind the steering column dashboard‍ I called a mechanic up the street from me and they refused to help, then a crash auto body shop but they outright declined to help. I called Rock Honda and explained the situation and without hesitation, Matthew told me they'd help. The Service Team was able to locate and rescue the kitten. They gave it water and had placed into a cat cage I brought from home. My experience at Rock Honda, from purchasing two vehicles to this animal rescue has certainly earned them continued patronage from me. Matthew and the other individuals that helped should be recognized for this!

1 Star -- Extremely Disappointing Customer Service…read more I received an oil-change coupon from Rock Honda on 7/27/26 that expired just four days later on 7/31/26. I attempted to schedule an appointment, but there were no appointments available until 8/3/26. So when my appointment finally came around today, I was told the coupon could not be honored because it was expired. Seriously? You send a customer a coupon on 7/27, give them until 7/31 to use it, and then have no appointment availability before it expires -- yet somehow the customer is expected to take the loss? I would have expected Rock Honda to recognize the situation and simply honor the coupon. Instead, there was no willingness to work with me, so I canceled my appointment. Thank you, Rock Honda, for the "convenience" of wasting my time. ‍ I understand that coupons have expiration dates, but customer service should include some common sense and flexibility when the dealership's own appointment availability prevents the customer from using the offer. After this experience, I'll seriously reconsider where I take my vehicle for future service. A simple oil change shouldn't be this difficult.

I always encounter an excellent experience with Rotolo Chevrolet! They truly went above and beyond…read moreto make sure my vehicle issue was diagnosed and fixed properly. I want to thank my service advisor, Harmony, for being so helpful, professional, and attentive throughout the entire process. I also want to recognize and give a special thank you to her managers, Enrique and Tom, for their support and for making sure everything was taken care of. I also want to thank Luis, my sales representative, for his help and excellent customer service when I purchased my vehicle back in 2021. Everyone I have dealt with here at Rotolo Chevrolet have made me feel valued and taken care of. Thank you to Harmony, Enrique, Tom, Luis, and the entire Rotolo Chevrolet team for going above and beyond. I truly appreciate everything you did and highly recommend Rotolo Chevrolet to anyone looking for a dealership that genuinely cares about its customers!

I just want to say thank you to Jacob, Cesar, and Nick for helping me with my new car! The customer…read moreservice was outstanding from beginning to end. My mom purchased her car from Rotolo Chevrolet about two months ago, and after hearing about her great experience, I decided to give them a chance. I'm so glad I did! They helped me get the exact car I wanted, and the entire process was fast, easy, and stress-free. I honestly thought I'd be at the dealership all day, but they had everything done much quicker than I expected. If you're looking for a new car and want a great buying experience, I highly recommend Rotolo Chevrolet. Thanks again to Jacob, Cesar, and Nick for making the process so smooth!

I absolutely love my Lexus! She runs perfectly and I am in…read morelove with my red seats. Claudia - was absolutely amazing . By far best car experience I've had yet , She made sure my whole process was quick & easy . Car was very clean & great condition as shown . Upgrade Auto is the place!

Marc was great to work with, he helped me get a lower rate with a different bank than my original…read morefinance bank. We were in touch through the whole buying process of my 2019 Tahoe and the process went smoothly.

Juan the technician is amazing. Always so helpful with my car! been going there for years…read more Albert the technician is also great!! Definitely recommend going there!!

I had a very disappointing experience at this dealership. From the moment I arrived, I felt…read moredismissed and disrespected simply because I was a woman shopping for my own vehicle. Roberto referred to me as "picky," then looked at my husband and called me "spoiled." When I explained that my husband does not buy my things and that I purchase and pay for my own car myself, the response I received was, "Oh, you can do that?" It was incredibly rude, condescending, and unprofessional. To make matters worse, I asked to work with the salesperson Traveron I had previously worked with months ago and was absolutely amazing , but I was refused and told he "doesn't know the product." The entire interaction felt dismissive and sexist. Women are fully capable of making their own financial decisions and purchasing vehicles without needing a husband's approval or involvement. I expected professionalism and respect and received neither.

Huge thank you to David Saad for helping me through a stressful situation with my previous lease…read more The first dealership was trying to take advantage of me, but David was recommended to me and completely changed the experience. He worked hard to get me into a much better deal, and I drove away in a 2026 Ram Rebel that I absolutely love! If you're looking for someone honest who truly has your best interest in mind, I highly recommend David. Thank you again! -Elizabeth Lopez.

came in to look at dodge durangos and thanks to Fadhel and Gavin for helping walk out with one.read more

Over the past couple of days, my husband and I have been helping my daughter find a replacement…read morevehicle, and today we found an amazing deal at Pacific Auto in Fontana. The entire experience was smooth and stress-free. The customer service was exceptional, and Dominic went above and beyond to ensure every step of the purchase was handled with care. He was knowledgeable, patient, and incredibly helpful in completing the purchase of our daughters new vehicle. We truly appreciate the great service and highly recommend Pacific Auto in Fontana.

Absolutely terrible experience. We drove out to this dealership for a 2014 Ford F-150 Lariat listed…read moreat $13,995. My boyfriend had already test-driven the truck earlier that morning and was under the impression that we could purchase it for around $15,500 out the door, including taxes and reasonable fees. Before going, I looked up the dealership and saw its 2.4 star Yelp rating with over 1,300 reviews. Many of the one star reviews described the exact same experience we ended up having. Unexpected markups, mandatory add-ons, and misleading pricing. I wiiiish he would've listened when I tried telling him this. When we arrived, we were left standing outside in the heat for over 10 minutes waiting for the truck, only to be told that it had supposedly been taken for a test drive. We were then told it would be another 10-20 minutes. At that point, I asked that we simply discuss the numbers. The truck was advertised at $13,995, and we came prepared to pay the listed price plus taxes and reasonable processing fees. Once we made it clear that we were not interested in unnecessary add-ons, the price suddenly jumped to around $20,000. For a USED 2014 truck with approximately 150,000 miles, they were trying to justify thousands of dollars in additional charges for things like door/rubber protection and other add-ons that we never asked for and are apparently non-negotiable to begin with. Almost like that should've been added in the original pricing! When we questioned the massive price difference, the salesman repeatedly avoided giving a straight answer and eventually hit us with, "Well, we have to make money somehow." Yes, dealerships need to make money, but that doesn't justify advertising a vehicle for $13,995 and then attempting to add roughly $5,000 in undisclosed charges once the customer is sitting in front of you. The salesman also tried to explain that taxes and pricing "vary by city," as if that somehow justified the enormous difference between the advertised price and the final quote. In Fontana you can expect to pay 1,300 for the exact vehicle mentioned (not $5,000). I have no idea why he thought it would be worth trying to argue to begin with. Classic bait-and-switch sales tactic. If the truck was actually $20,000 after mandatory dealer additions, then advertise it for $20,000 instead of $13,995. We could have saved ourselves the time if he had simply listened to all those one-star reviews describing the same exact behavior I had showed him IN THE FIRST PLACE. Save yourself the time. Ask for the out the door price BEFORE making the drive, and get every fee and add-on in writing.

Great service! Mark he was our sales person and the way he helped us did everything possible for…read moreour purchase! Excellent service and great communication, would definitely recommend him !! Jose was our financials guy and he also had a great experience with him helped us so much! Walked out happy with our purchase!!

I've been debating about whether or not to leave this review but I have to, to let people know what…read morethis dealership does. So I bought a Frontier from them a couple weeks back. While I love the truck, the way they did the deal was pretty scummy. We had agreed upon a price, with interest rate and monthly payment and everything. I took a couple days to think about it and decide to buy the truck. I called in and confirmed price, interest rate, monthly payment. When I got in there they lowered the interest rate and kept the same monthly payment. Effectively raising the price. Then they lied and said they never agreed to the interest rate blah blah. "Oh I forgot what the interest rate was". They literally said that when we confirmed in the phone that morning. Be careful of this little maneuver and I would advise spending your money elsewhere. If you hear the name Semaj, run far far away!

I had a really great experience with Fontana Hyundai. Everyone I worked with was friendly,…read morestraightforward, and easy to deal with throughout the entire process. What impressed me most was how they handled things when a mistake was made. Instead of making excuses or making the situation difficult, they took responsibility and worked with me to correct it. That kind of customer service goes a long way and is unfortunately not something you always find at a car dealership. It's now a company acts when everything is going great, it's how they act when something goes wrong and they handled it better than I imagined. The entire experience left me feeling like they genuinely cared about making sure I was happy with my purchase. I would absolutely recommend Fontana Hyundai and would be happy to buy from them.

Be very careful shopping here…read more First, when we located the car that was advertised for sale online, the sales guy (Daniel?) said that car wasn't the same one. BUT I checked the VINs, which matched, and he backtracked saying he was new and didn't know. Second, the prices advertised online are not what you will actually pay. The dealership adds thousands in "dealer accessories" that were already installed (original sticker in glove box!) leaving you no real choice but to pay for them. This inflated our out-the-door pricing dramatically. Example: 2025 Hyundai Elantra SEL Sport (Intense Blue) * Internet listed price: $17,938 * Out-the-door: $24,350 * Original sticker listed the features now being "added on" by the dealer That's a dramatic increase and feels like classic bait-and-switch tactics. McKinley Grant was aggressive and apparently did not want to sell a single car to us that day. (We later bought two cars at Norm Reeves Hyundai in Cerritos!) On top of that, this nearly new vehicle had a faulty seatbelt--a serious safety issue and probably illegal to sell. A car with known defects should not even be offered for sale until fixed which was not offered. This experience felt dishonest and unsafe. Further to that, one of the staff started photographing the car and discussed within earshot of everyone that the car was sold over the phone. Very deceptive. I would strongly advise shopping elsewhere. Should've checked Yelp beforehand as this seems to be a pattern. By contrast, I visited Norm Reeves Hyundai in Cerritos. Check my review. Not only did they sell me the car listed on the internet for the actual price, I decided to buy a second car in the same transaction.