One of my fog lights had burnt out. I was a little surprised how expensive a replacement was, even…read moreon Amazon. I called VIP to get their price, they quoted me about the same price as Amazon, but the awesome part is, they install it at no charge if you purchase the bulb there (or at O'Reilly's auto parts, in same establishment. It does not matter, VIP charges you and does the installation.) This, to me, was an amazing deal. The fog lights in my car are no picnic to get to. Doing it myself looked like an incredible pain in the ass. Here at VIP, they took me right in, put my car on the lift, and had new bulb installed very quickly. Apparently, they offer many of these small, but convenient, free services. The staff at this location are very customer service oriented. I had avoided VIP for a number of years because most of my business had been done at their Sabattus St. location, and the staff gives you more of that typical, busy mechanics, "we don't need your business" kind of attitude and they assume you are stupid. My recent visit to the Lisbon St. location gave me a whole new respect for this business, and is probably where I will continue to go. Thank you!

David at the service desk provided some of the worst customer service on the planet. After…read morenoticing the technicians took off more than 5 inches of Tint from my windshield, I asked David if I can borrow a tap measure just to verify my inspection. He told me they didn't have one and that I should go get my own. What a rude bastard. I'll NEVER go to that toilet bowl again.

I have used them several times and Always Prompt Honest Service at a Very reasonable cost & Very…read moreknowledgeable..

Do not waste time searching, use this shop. 17 years of…read moretreating me right! I moved to VT and drive all the way here for service. No-one compares! The best shop in New England!

They "fixed" my exhaust by welding on a muffler at a strange angle. When I finally got some time…read moreoff work, I noticed the issue. The shop staff and the national customer service agents were unhelpful. I ended up doing the repair myself. Do not go to this place, which is under new and incompetent management.

I had Frankie Campbell as my salesman. He was polite, funny and very accommodating. I only gave…read morefour stars because there was mix up on personal information. The auto I purchase is well maintained and is everything I expected after my initial test drive at the dealership. I have a friend who purchased an auto from K&R 6 years ago and she has had no issues ,outside of general maintenance the car has been great.

We bought a car from this dealership thinking we got a good deal boy was we wrong the salesman…read moreFrankie said that we had a 30 day or 1000 mile warranty on the car so we drove it for two weeks and started noticing some issues so we call them to let them know and they told us that we were over the 1000 miles but we were not so I drove to the dealership spoke with the piece of shit GM who told us that they wouldn't honor the deal so we will be speaking to our lawyer DON'T BUY A CAR FROM THIS K&R DEALERSHIP IN AUBURN MAINE BECAUSE THEY ARE AS CROOKED AS THE COME

It is always a pleasure to be served by Carl and his entire team at your Sullivan location in…read moreLewiston, Maine. I have trusted them with my vehicle for over five years to perform a wide range of services, which are always done with attention and care.

A little pricy to put 4 new tires on rims but the job was done well and timely…read more Only took one week to get an apportionment

Recent first time visit and I wasn't disappointed. Micah met me outside to drive my car in. He…read moreexplained everything as I had brought oil and a filter. During the visit he brought in two filters and a mouse nest! Suggested changing the filters out but put no pressure on me to do that. Topped off and checked fluids all in 20 minutes. And what a difference changing the air filters made. Did I mention I brought my dog and no leash? Micah asked a customer who had dogs and they gave me one of theirs so I could take her out. All around great service and value. I will be a lifetime customer.

After taking my car to get fixed at the Lewiston locations over two days waiting 6 hours of my…read moretime, I finally arrived in Auburn, they had my car for a half hour and had it fixed! Thank you!

Do yourself a favor and stay as far away as you can. Bought tires there, 200 miles later one goes…read moresoft, Manager said they never placed new valve on it, not sure why...fixed it, and we're good. Couple hundred more miles, ...well, different story with another tire. This one they do not have time to fix this one, said they will do air check (I just did that, was 35PSI yesterday after I filled it). They check 27PSI today (bingo), then they tell me I should be all set! Just keep an eye on it and call us if any issues, BUT I should be good. I said, typically my tires do not lose 8PSI overnight but you're telling me I should be all set? I don't under stand how I can be all set? He said keep an eye on it and call with issues???? During this time I am there, another customer came in who had appt, he talked with MGR and got a different story then he got before, so he said NEVER MIND he will go somewhere else. Thinking this may have opened up slot, NOPE, still too busy. Meantime, ONE car there that they are finishing up, no others. What a joke. Good-Bye Auburn Tire Warehouse.

Great service, 100% recommend! Ricky took great care of me…read moretoday when I came in needing two new tires due to failing my Car Inspection because of low tred. I had thought that I needed - and I asked for - four new tires, but after a quick inspection they noticed my front tires (which I had replaced two years ago after a blowout from a pothole) were still new and did not need replacement. Needless to say I was elated at the savings and honesty! I will be a returning customer for sure. I also should mention they are safe and have a very comfortable lobby that is great for waiting customers while the service is performed. Top marks, 100% recommend!

Staff was able to sell me the lightbulb I needed, but when I asked for help installing it, they…read moreinsisted it was impossible without a specialized set of tools I've never needed. Ended up just changing the bulb myself with ZERO tools or complications. Manager & cashier were pretty rude & condescending to me. Will not be going back.

Good prices, but lousy service. Paid $30 to mount & balance two tires. I lost a hubcap less than a…read moremile up the hill. Of course it got run over before I could retrieve it. They blamed it on a faulty hubcap. It's funny that I never had any problems with it for thousands of miles in rain or snow. The next day I drove less than sixty miles and lost the hubcap from the other tire they mounted! The hubcaps cost more than the $30 I paid for the work they performed. I should probably re-torque the lug nuts that they said wouldn't need retightening. Followup: After this review I was contacted by the owner and was referred to the local manager. I got two tires I owned mounted and balanced for free and another $30 off an alignment that is already the lowest price in town. Still not pleased with my original visit, but at least they tried to make it up to me.

I brought my vehicle there as scheduled for a simple alignment, was told they would call me after…read morethey had completed. They did not call me so I called them they simply said on the phone it was done. So I showed up thinking my car was fixed 3 hours later, but it was not. They said I needed new tirods and then they would do the alignment. We installed the tirods and brought it back another day for the alignment. I dropped it off and again asked for them to call me when it was done. They did not call so 3 hours later I called and they said that they couldn't do it because it was too far out after installing the tirods. I don't think he even moved my car to check it out. That weekend I took it to Auburn Tire Warehouse where they took care of it in a half our. Car is now all set thanks Auburn but Lewiston you suck and have poor customer service.

I've lived in six states, and I've always used Valvoline without any major issues. They keep…read morerecords of all of your cars, which makes it easy to come back. You know what to expect. They email you reminders and deals. They're reliable. When I moved here, I noticed that Valvoline isn't in the area. Then they opened this location and it is great. I've never had an issue. Service is good. They know what they're doing. They have a lot of staff so they're quick. The prices are more than reasonable. I've never waited to get in the bay. They don't try to push extra services on you like other quick places. They aren't trying to sell filters when you don't need them. I'm happily here with both of my cars every three months. Highly recommend, plus they have the self car wash and vacuums next door.

From the owner: Stay in your car for a fast drive-thru oil change, featuring quality Valvoline products you can…read moretrust!