One of my fog lights had burnt out. I was a little surprised how expensive a replacement was, even…read moreon Amazon. I called VIP to get their price, they quoted me about the same price as Amazon, but the awesome part is, they install it at no charge if you purchase the bulb there (or at O'Reilly's auto parts, in same establishment. It does not matter, VIP charges you and does the installation.) This, to me, was an amazing deal. The fog lights in my car are no picnic to get to. Doing it myself looked like an incredible pain in the ass. Here at VIP, they took me right in, put my car on the lift, and had new bulb installed very quickly. Apparently, they offer many of these small, but convenient, free services. The staff at this location are very customer service oriented. I had avoided VIP for a number of years because most of my business had been done at their Sabattus St. location, and the staff gives you more of that typical, busy mechanics, "we don't need your business" kind of attitude and they assume you are stupid. My recent visit to the Lisbon St. location gave me a whole new respect for this business, and is probably where I will continue to go. Thank you!

David at the service desk provided some of the worst customer service on the planet. After…read morenoticing the technicians took off more than 5 inches of Tint from my windshield, I asked David if I can borrow a tap measure just to verify my inspection. He told me they didn't have one and that I should go get my own. What a rude bastard. I'll NEVER go to that toilet bowl again.

I have used them several times and Always Prompt Honest Service at a Very reasonable cost & Very…read moreknowledgeable..

They "fixed" my exhaust by welding on a muffler at a strange angle. When I finally got some time…read moreoff work, I noticed the issue. The shop staff and the national customer service agents were unhelpful. I ended up doing the repair myself. Do not go to this place, which is under new and incompetent management.

Brought my vehicle in to fix several holes in the exhaust so my vehicle could pass state…read moreinspection. After several hours I returned and saw my vehicle sitting outside. I asked why no one called me and they apologized and said they were busy. I brought my vehicle back to the Subaru dealer to complete the state inspection. The car failed again and to quote the auto service repair technician, "I don't know how they could miss these additional holes as they are obvious." They marked the locations of the holes and I returned to Meineke again to have the holes in the exhaust fixed. Meineke offered no discount and really didn't seem to care that they messed up. My vehicle passed inspection but the Subaru dealer noted that Meineke welded the entire exhaust system together. The original exhaust comes in four separate sections so you can replace just one section if it wears out. So Meineke did poor quality work and didn't own up to the issues they caused.

I had Frankie Campbell as my salesman. He was polite, funny and very accommodating. I only gave…read morefour stars because there was mix up on personal information. The auto I purchase is well maintained and is everything I expected after my initial test drive at the dealership. I have a friend who purchased an auto from K&R 6 years ago and she has had no issues ,outside of general maintenance the car has been great.

I bought a car and within the first 12 hours that I owned it, there was an error light on. It ended…read moreup being a $4,000.00 part that needs to be replaced and K&R is refusing to cover the cost, even though we have proof from Ford that this error was present for MONTHS before I bought the car. I am so distraught over this!!! Do NOT buy a car from these people! I now have no car and need to come up with $4,000.00 to fix it. I have contacted the attorney general and a lawyer to see what can be done but I will devote my life now to making sure that no one else has to go through this. K&R NEEDS TO MAKE THIS RIGHT!!! They knew this car needed a $4000.00 part and sold it to me without disclosing!!!

A little pricy to put 4 new tires on rims but the job was done well and timely…read more Only took one week to get an apportionment

Went there to get a 4 wheel alignment and a Maine state inspection sticker and ending up spending…read more$1,371 for 2 new front left and right struts/suspensions and front driver side tire rod plus quoted for an additional $1,200 to get a sticker claiming it needed brake master cylinder replacement and few other things their labor rates are just like a dealership find an honest loyal mechanic

Recent first time visit and I wasn't disappointed. Micah met me outside to drive my car in. He…read moreexplained everything as I had brought oil and a filter. During the visit he brought in two filters and a mouse nest! Suggested changing the filters out but put no pressure on me to do that. Topped off and checked fluids all in 20 minutes. And what a difference changing the air filters made. Did I mention I brought my dog and no leash? Micah asked a customer who had dogs and they gave me one of theirs so I could take her out. All around great service and value. I will be a lifetime customer.

Staff was able to sell me the lightbulb I needed, but when I asked for help installing it, they…read moreinsisted it was impossible without a specialized set of tools I've never needed. Ended up just changing the bulb myself with ZERO tools or complications. Manager & cashier were pretty rude & condescending to me. Will not be going back.

Super fast and reliable - they never forget to ask about discounts!!! The website has some…read moreglitches but the employees are super friendly! Center Street - Auburn