We stopped by on a whim for notary services and they were able to get us in and out in a timely…read moremanner. Customer service was great. Will be back if we have any needs this shop can fulfill.

Great service located in south San Jose! Plenty of parking and quick, efficient, and attentive…read morecustomer service. We were walking in the plaza and I noticed that they had scanning service for documents. It was a Saturday afternoon around 1:30 pm and we were the only customers there. The associate was super friendly and explain what other services they offered at this location.

Unfortunately, this is the third time I've had Christian help me, and every experience has been the…read moresame. He never greets customers or says a single word throughout the transaction. When I came in with a few Amazon returns, he simply waved me over, held out the scanner, and acted visibly annoyed that I had multiple items. He rolled his eyes while I pulled up my QR codes and made it seem like I was inconveniencing him. At the end, he carelessly handed me a stack of receipts without even a "thank you" or "have a nice day." I understand everyone has off days, but after three separate experiences, this seems to be a pattern. Basic courtesy and professionalism go a long way, and unfortunately, neither was present.

Poor customer service experience at the Cottle location. I had placed my package on hold for…read morepickup, and when I arrived, the employee (Zeke) insinuated I was trying to steal my own package throughout the whole time. I provided both my ID and tracking information , as I was leaving he sarcastically remarked "enjoy your stolen package." I understand the need for caution when verifying pickups, but this interaction was a little unprofessional

I've been using postal annex for over a decade. Bianca, Cindy and team are amazing. They're always…read moreso kind and helpful. I don't know how I haven't left them a Yelp until now. I'm embarrassed! But I'd rather be late than never. It's a bit bitter sweet writing this because I am moving out of the area and was so worried how I'll adjust without them! Throughout the years we've taken advantage of their services: lamination, copies in a pinch, last min gifts or greeting cards, passport photo pictures, etc!! They do it all. First class service across the board. Their pricing for a box is very competitive than other PAs in the area and their customer service makes it a no brainer (for us). My family and I are going to miss them so much! Thank you for taking amazing care of all your customers. You really are a hidden gem in the South Bay.

Glacially slow, notably more expensive than the post office. $19 to send a very small, lightweight…read moreenvelope with an inexpensive piece of jewelry might be reasonable if it was very convenient and quick. Ten minutes into the transaction we were no closer to generating a shipping label. Whether it was the cashier or the technology, clearly something is not working here. I took the same package to the post office and was only charged me eight dollars. Did Postal Annex lie when I was assured that these were regular USPS rates? Or was my time simply wasted there? I'll never know because I'll never go back.

This review is specifically for the in-person passport photo service offered here…read more After a disappointing experience with FedEx's online partner (RushMyPassport/govWorks), we decided to try the non-virtual option. When I called to ask whether an appointment was needed and what the recommendations were about clothing, I was pleasantly surprised with the quality of the assistance I received by phone. The young woman who took my call was courteous and helpful. At the store, we were very positively impressed by the service provided by MANPREET, who proved to be both skilled and knowledgeable, as well as pleasant. After the photo was taken, she clearly explained to us details concerning what to expect after submitting the digital photo to the US passport website. In the event that the photo was rejected, Manpreet explained that we would be entitled to a retry or a refund. Thankfully, the image was accepted on the first try and I have since received both my new passport book and card. What was also greatly appreciated was the thumb drive provided by FedEx (at no additional charge!), as we had forgotten to bring our own. TIP #1: Make sure you don't wear a white/light-colored shirt or blouse, unless you have a dark jacket over it. Otherwise, you run a much higher risk that your photo will be rejected at the time of upload or submission by mail. TIP #2: In the event that RushMyPassport/govWorks takes your money without ever allowing you to download the image you paid for--even after reaching out for customer support (as was the case with us)--remember that you have the option of doing a charge back through your credit card company.

The store had just opened and completely empty. The employee makes eye contact and sees me walking…read morein with a package, yet walks away to talk to her coworker instead. All I needed was to drop off a package that was already labeled. She insists that I use the self service area and guides me there so I can scan the package myself. Of course, the receipt doesn't print and I have to ask for assistance again. She has to go through the trouble of opening the lock box to get my package and go through the drop off process just to get me the transaction receipt. This could have all been avoided if she just did her job and helped me directly to begin with.

AMAZING! Life savers!…read more Jay was super accommodating for our last minute request for an addition to wedding invites. He was able to create exactly what we requested and had it printed and ready to go within a few hours. Great service, and wish I had found them sooner! Will definitely be a returning customer!!!

Fantastic quality, professional and courteous plus creative if project needs input. They have been…read moresuper helpful to me in serving print posters , vinyl banners, and more.

Great neighborhood printing business. Easy to work with and offers a quick turnaround without extra…read morecharge. Someone is always available for consultation if needed.

I brought 4 shirts to be screen printed and they accepted them and asked me to call back for an…read moreestimate and timing. I texted and called 4 times over two days only to find out they can't do the screen printing. Terrible customer service!

I cannot thank the team at this UPS Store enough! My partner and I walked in right before closing,…read moreand I honestly thought they might turn us away or close the door on us. Instead, the worker was incredibly nice and took the time to help us send out our packages without rushing us at all. Things got complicated when I realized the worker needed the serial code numbers for the devices I was shipping out, and I had completely left them back home. Since they were just closing, there was absolutely no way I could drive home and make it back in time. Instead of telling me to just come back tomorrow, the employee went completely out of his way to help me. He offered to hold the packages right there at the store for me so I wouldn't have to haul them back. To save me time and gas, he told me I didn't even need to drive back to the store, thank goodness. I could just head home, grab the serial codes, and email them directly to him so he could take care of it for me. Thank you so much for your amazing patience and for truly going the extra mile. I couldn't have gotten this done without your help. Incredible customer service!

Got here at opening - there was one person ahead of me. It took so long that every other person…read morebehind me left. After 20 minutes of literally getting nothing done, the cashier had to restart the system (CMS system was not talking to the register). I wasn't helped out until 9:25 when the second employee clocked in. Choose another UPS or carrier if you value your time. I had to come to UPS because Amazon only allows me to return via UPS. Literally the worst return/UPS experience I've ever come across. 1 customer per 25 mins and there was a long line when I left. Can't imagine how long that must've taken. Will definitely never come back to this location.

My mom has been ordering business cards from Duong Sang for over 10 years now and she has always…read morehad nothing but really nice things to say about their service! She just put in an order for 10,000 business cards on Saturday and we were able to pick them up Monday morning! The owners are both very lovely and always hard working. The quality of the printing and paper are also always very good for the price. Definitely do check them out if you ever have any printing needs!

My business cards and invoices have been on time or ever earlier than expected. The owner even…read morestood open after hours to wait for me pick up my order.