HOME OWNER BEWARE THIS COMPANY PRACTICES DECEPTIVE TACTICS AND COMPLETELY LACKS INTERNAL ORGANIZATION
Progressive was to remove carpet, replace a [roughly] 6x6 section of the floor, resurface original hard wood floor and install moldings and transitions. First day, a contracter showed up removed the carpet, trashed a large cold air return, left and did not remove nail/staples. Second day, the floor contractors show up ready to sand the floor and they can't do anything because the nails/staples are still in place and have no tools to remove them (were supposed to be removed already) - day wasted. Days three, four and five the floor contractors came back and finally finished. This was supposed to be a two day job. Due to communication on Progressives part the floor contractors did not replace the section of the floor I paid to replace and also failed to be prepared with all of the transition molding. October 13th 2011, The salesman shows up a week or so later and has me sign the completion form promising me to refund a couple days that I have spent in a hotel due to thier lack of communication and unpreparedness as well as a refund for the section or the floor that did not get replaced. Around New Years, after calling them for 8 weeks getting passed around, failed promises, etc.. I finaly recieved a $150 refund for all the trouble (From a ~$3000 job). They also have promised to come out and install the molding that was never installed. It is now March 13, SIX MONTHS LATER and I am still calling weekly and getting told they will comply. This outfit does not maintain standard operating practices, uphold their contracts and does not communicate effectively within their own organization. read more