After paying my insurance premiums for many years to Progressive, I found out my coverage is worthless. On 2/12/26, Claim# 26-519416008, while driving on I-10, taking my wife to the airport, my vehicle, a Ford Explorer, was hit by a GMC truck insured by Progressive. The driver of the truck ran away. According to the investigating officer, the GMC truck was at fault in this accident. I'm a good driver, no tickets and never had an accident where I was at fault. For almost a month, I have had a nightmare dealing with Progressive to pay for my vehicle repair. On 3/10/26, almost one month after the accident, I received a letter from Hunter Wells in the claim department stating that Progressive could not find a valid coverage for the incident and they will not be able to pay for my claim. I'm a retired auto body I-CAR, ASE-certified technician. I had already started to repair my car. This vehicle has steps, a handle, and a place for a wheelchair. My wife must have this vehicle to take her disabled mother to her doctor appointments. This vehicle is very safe to repair. I replaced the front fender and door with used parts, and they fit perfectly. (see pictures) On 3/14/26, Hunter sent another letter stating the total settlement amount for my vehicle is $7,299.89. There is a catch: Progressive will salvage and keep my vehicle and sell it at the auction for a high premium. My vehicle, a Ford Explorer, was purchased new by my father-in-law. Three years ago he passed away. He made sure this car was in perfect condition the whole time he owned it. I have all the records to prove it. I have put about $5k in upgrades, including a platinum extended warranty for an additional 85,000 miles left. This vehicle has a full warranty, just like owning a new vehicle. Progressive, they know I must have this vehicle, and the only way they will pay me is if they salvage the vehicle and I surrender it to them. I researched Craigslist, Marketplace, and can't find a single similar vehicle, a Ford Explorer IronMan rare edition for sale by owner. Most of the other available vehicles come with a salvage title, are not safe to drive, and cannot be fully insured. It's been 3+ months, and the final decision I will not receive a single penny for the damages caused by a drunk driver insured by Progressive. read more

We have been paying Progressive Insurance Company for over 10 years to insure our family's four cars. My daughter lives in Los Angeles and was parallel parked in front of her apartment where someone backed into her parked car. The person damaged her car in 2 places by hitting her twice. We brought the car into the auto body shop that progressive recommended. For about 2 1/2 weeks progressive told us that they were covering the damage on the car. We have text messages from the Progressive stating that they are going to pay for the damage. Then they stopped communicating. My husband and I left many messages for the adjuster, Christine Mazcote. She never, to this day, has returned any of our calls. The auto body shop was also trying to get in touch with them and was not getting any response. They called us to tell us we needed to get the car out of their shop because Progressive was not answering them. Meanwhile, they only cover 30 days of a rental car, which was mostly used up by this point. We finally reached somebody different at Progressive, only to be told that they because the car was hit twice, it is considered two accidents and they have decided we should pay two deductibles which is $4000. That will make our rates skyrocket. We consulted an attorney who told us it is ONE transaction. Not two. In addition, they refused to pay any more days of the rental car, even though it's their fault that so much time has gone by without a resolution. I am posting this because I want people to understand that even after years and years of paying insurance, your accident may not be covered. I am filing a complaint with the California Department of insurance. But I have been told by my attorney that hiring him and hiring an independent public adjuster is very costly. The public adjuster alone could cost more than $3000. The system is set up so you have to accept what the insurance company says because it is too expensive to fight. And they are set up to make money. It doesn't have to be fair and they are not there to help you. This is certainly true of Progressive insurance. read more

Looking for insurance, let me tell you about my experience with PROGRESSIVE INSURANCE. I have full coverage with them and was in an accident with another customer of theirs so this claim is done 100% by progressive. My truck was totaled and they will pay off the remaining loan and I get $780 to get a new truck with. I put $4000 down on this truck and have been making my payment, I loved this truck had no problems with it and thought I was fully covered with them and this is what I get. In return a they will auction this vehicle off and make money on the back end to lessen their loss. The damage was estimated at $8,000 and the pay off amount is $9, 400 less the amount they get back from the sale of my vehicle. I get $780... Full coverage and I leave this situation with $780 and no truck. God bless Merica. read more

Progressive gave me until October 19th to submit vehicle photos for my policy verification. Instead, they canceled my policy in less than 24 hours, well before the deadline they set. I had the photos ready and was working on getting them in the format they requested. No reason was given in the cancellation email. I was told I'd receive a reason by mail after the fact. When I reached out to their underwriting team, I got an automated response saying they'd review my message in 7 to 10 business days. So I had a deadline, but they don't give themselves one. My quote was $200 less than what I was paying before, and I can't help but feel they used this verification process as an excuse to cancel rather than honor it. Dishonest and unfair. I would not recommend Progressive to anyone. read more

Progressive insurance company strategy is basically, Delay, Deny, and Ignore. After a few years of insurance with progressive, we had a no fault accident when my car got totaled. Progressive took 2 months to pay after so many phone calls and Emails. Additionally, they paid $8K less than the value of the car that they initially had agreed. I sent them a number of ads from 3 different dealers in my area for the exact same car and they ignored them all. After that they stopped my calls and Emails. So I am getting an attorney now. They are absolutly scammers! read more

Progressive is an absolutely horrible company! I am not going to bore with my frustrations. However, I wanted to complain to a supervisor. There was not one available which is part of their problem. I called back when I had time to complain and there was still no supervisor available. That is probably because they are handling so many complaints. Dont waste your time or money on this shit company. ​ read more