Progressive is not transparent in their policy value. Nov 6 2025 got and internet quote for the current car information I provided. I got a surcharge $17 to correct the DOB secondly after 2 hours I received the email to make an account. insurance with them they asked for the car millage. There is no law in Florida to provide car annual millage to the insurer. Dec 22 2025 received email progressive demanding an surcharge for $395 for providing the car millage they did not accept. The company is not transparent, The underwriter is worse Their threat is to cancel the policy for non payment of the deceitful charge Note I paid $631 the Nov 6 2025 for the premium. Now they want more money. This is fraud! DONT BUY OR DO BUSINESS WITH CORRUPT PROGRESIVE read more

Progressive sucks!!!!!! RUN they send 3rd party adjusters to low ball you . You pay out your butt for coverage only to be scammed by your insurance company. read more

This is absolutely the worst insurance company ever. I highly suggest DO NOT get this insurance. They do not help you in time of a accident. They do not care all they care about is saving themselves money. They are not there and they do not care! read more

Do not buy progressive insurance. I changed insurance companies and canceled them and they continue to send me bills and even turned my bill over to a collection agency!!!! And why would they even do that????? If someone doesn't pay their bill most companies stop their coverage and wouldn't accept their claims. So DO NOT BUY PROGRESSIVE INSURANCE!! They only want their payment and want to ruin your credit score if you cancel them. They are scum!!!! read more

If I could give zero I would! They weren't great when I was in an accident I wasn't at fault at. They did not want to, and never did assign me an adjuster. I had to obtain legal counsel to help assist with them and the person responsible for the entire accident. Then all of a sudden they wanted proof af address and all kinds of things. At that point I had moved in with my partner, and had nothing in my name, except my business. They refused to take that. Fine I ate the $259 for PIP because of the lame excuses they gave me. I finally got tired of it and got proof of address, they would not accept that. I then moved, tried to do this again, to drop my rates by literally $100+ a month. I gave them everything. They then tried to say that every licensed driver in the house, has to be on my policy, even if they aren't driving my vehicle. Put them as uninsured drivers. Um. What?! First off you tried to dispute the change of address again. They refused to take my STATE DRIVERS LICENSE as valid proof and a letter from my partner, saying that I live with him. Then they jacked everything up. Made the rates go up and locked it in for my renewal. Um what, you just said that you can't use that address until I give you proof, yet you go ahead and add non insured drivers to my policy... They are insured. Have their own vehicles and ins. I then while I was talking to my out of state agent, went online and got 3 quotes all cheaper, didn't require me to add anyone else. Didnt ask for any proof. Just agreed. I told her I don't want to proceed with anything she just said. She then said well I locked it in. Your new rates start 2/14. The hell they do. On the 6th you will be refunding me any and all balances. Bye. Thanks for playing the game you rigged. I won read more

Deceptive marketing terrible service and constant rate increases with no reason other than that is the new rate in your area trash

Felt like I was being interrogated in court over a windshield claim. I have sent them several supporting docs and they had me on the phone requesting things that didn't have anything to do with the claim. read more

Very slow and lousy customer service. Takes days for anyone to get back to you after a claim, when you reach out to their assigned supervisors, they all send you to voicemail. They leave you hanging without letting you know if the claim will be honored or not. Worst insurance company ever. Can not wait to switch insurances!!!!! read more

TLDR: If Progressive has unfairly, illegally, immorally, unethically, and/or wrongfully blamed something on you (especially fault for accidents), email your state attorney general and submit a complaint with the Department of Financial Services Division of Consumer Services. This is the company that oversees, regulates, and holds the insurance companies liable for their mistreatment. A couple of years ago, I moved from Liberty Mutual to Progressive. Shortly after starting my plan, I had an accident that seriously injured me in life-changing ways. I was taking an on-ramp one mile away from my house, and a careless driver ran a red light, and flipped/totaled my truck. I called an attorney and told them to pull the traffic light camera footage and that they had an open-and-shut case. Fast forward, and it turns out the camera was only a live-feed camera and didn't record, so I couldn't get my proof. The responding officer officially did not assign blame to either of us because we had no witnesses or dash cam footage. Progressive KNEW this per the accident report (with my perfect record to go with it). Still, Progressive illegally, immorally, and advantageously gave me fault for this accident that had no definitive proof of whose fault it was. My attorney called Tom Costello (the supervisor of the department that assigned fault) and the employee that claimed me at-fault; he got nowhere and eventually (in an annoyed tone) was told that I was being given fault and that was their final ruling. So, I emailed the state attorney general about it, who forwarded my complaint to the 'Department of Financial Services Division of Consumer Services.' They emailed Progressive and requested the documentation for review. Progressive didn't even argue with them; their letter in response explained how they upheld their decision several times when I or my attorney came to them, but now that DFSDCS was investigating, they stated that (word-for-word) "they have taken another look at the claim file and have amended their decision and found you not at fault." I caught them red-handed, trying to take advantage of my devastating situation and get out of fully honoring their part. That 'at-fault' status made insurance unaffordable, and after my physical therapy, I lost months of my life due to it - which clearly was worth it as far as they're concerned. Beware. read more

I called to file a windshield replacement claim and spoke with Annette Shy (Office: 440-566-1799). While initially friendly, her line of questioning quickly became irrelevant and excessive. She asked about the date the rock hit the windshield, where I get oil changes, and numerous other details unrelated to the repair. When I finally asked if she would approve the replacement, she began requesting receipts and documents that were not relevant to the windshield repair. Due to the frustrating process and excessive requests, I ended the call and paid for the replacement out of pocket. I plan to seek a new insurance provider when my policy renews on January 1, 2026 read more

Dishonest! After my son was hit by another car who initially ran, he initiated a claim through our insurance just to be safe. A few days later my new billing schedule for the next 6 month term arrives raising my rates by about 20%. I look at my coverage and they had doubled my liability coverage. After finding new insurance I called to cancel and the lady I talked to tried to tell me that was the minimum in AZ (it's not). Luckily the police found the other driver and his insurance covered the damage. Yesterday I received another letter from Progressive saying they were denying the claim (which wasn't going to be continued) because they had evidence that my son was using his 2002 Tacoma Extra Cab for rideshare. Not really a possibility without a real backseat and only one working windows. I'd like to know the evidence but am no longer interested in talking to anyone from Progressive. read more

only company make you ensure somebody that you haven't been with for over four for my wife for more than four years and they still made me put her on my insurance and then they canceled I didn't want to it took my money and haven't refunded it by far. The worst insurance company I've ever had in my life. read more

worst company ever! I canceled my policy with them after 5 years of being with them now I have a bill of $127. CS wench told me it's 10% of my unused policy . nothing like screwing their customers .. I'm gonna pay and be done but do NOT use them !! read more

I bought my son a policy to do rideshare. I paid six months upfront for $1540. He signed up for paperless. They made him give everyone in the household me and my wife and two other sons. A month after starting the policy, he gets a paper saying he has to sign to verify nobody else is driving the car. To this day they still say they haven't received it but he got a bill for $2800 in the mail saying that since they didn't receive it, all four other drivers are drivers now. The most fun part is is that they do not cover a ride chair except while you're waiting for a assignment. They not cover going to pick up the food or person. They do not cover taking them to the destination. They lied to us and got the sale and now I can't get a refund back because they say we owe $2800 prorated for the Lil over a month he used it so now I'm $1540 -179 refund they said I would get for a little over a month use. This is the biggest scam artist company I've ever seen. read more

My card was stolen, so I had to cancel my card. In that window where I canceled, my auto insurance was due on October 1st. I got my new card and paid it on October 3rd. My husband wrecked on October 3rd. When the police arrived, his insurance was showing on the app, so he did not get ticketed. We filed the claim the day the wreck happened but because the payment did not process till the next day, it did not count. Complete BS!!! I have been with them for 8 years and am I Gold + member and the one time we wreck, they are refusing to cover us even though we have proof on our bank account and Progressive account that we paid the day of!!!! Terrible business!!! read more

DO NOT GET PROGRESSIVE! They do not care about there clients! I got into an accident it was clearly the other persons fault. The agent I spoke to didn't even hear me out. I sent her a pic of the parking lot and refused to hear me out. I had the right away but she continued to make excuses on to why she thought it was my fault. They paid out the other person then when I called to complain they said it was right the agent was wrong! So now the other persons insurance will not pay! read more

Do not even think to do your insurance with Progressive? I never have tickets no DUI clean record never been in accident over 8 years im driving have insurance. They quoted me 125. For 2 car full coverage they say also if u download snapshot that will get your bill lowered in the next six month I ask them how much is my discount for snapshot they say $11 The first month they increase my bill from 125 to 247 I call they say because ur snapshot not active. They did that to me every month. I have my snapshot activated and is recording my trips just fun even tho is record things that did not even happen. However for $11 discount they increase my bill to $247 I was like but even if I don't have my snapshot activated u should only add $11 in my bill not $122. They never wanted to give answer. Then I find out I was not even have full coverage and even their full coverage doesn't cover Accident. They say it's only to help you drive legally on the road. It's so disgusting. And this company most be getting sue and shut down. read more

horrible service. it is okay it you never file a claim. I had to have my windshield replaced the rep want to know the exact time and where I was going. then she accused me of fraud. that is how progressive treats long time customers. I paid for it myself it was only 250 dollars. what is point of having insurance. I cancelled my policy. everytime I have called them reps are in hurry to get you off the phone and transfer back the main que. do not do business with progressive they will do everything to not pay the claim. read more

Ganelle Frazier is the rudest, disrespectful, incompetent insurance adjuster I have dealt with. She constantly talks over you and her whole investigation lasted abut 1 hour. Decided who was at fault without even seeing the damages of the accident. Claiming false accusations of who hit who. Although every body at the scene said something completely different. The one thing she does know how to do well is escalate situations. Definitely do not recommend coverage by the company or Ganelle Frazier for an agent. Very dishonest and does not do their due diligence while investigating. Just wants it over as quick as possible. read more

I was looking for home and auto insurance and since I had a previous policy with Progressive, I thought I would try to get a policy with them. However, that was apparently not possible. I have, to date, received 3 letters declining me, each is identical to the other. It stated that TransUnion reporting gave me a low rating. So I contacted TransUnion- and they had NEVER received any request from Progressive. The letter stated I had between 10 and 19 revolving accounts, yet I only have 4; it stated I had too many loans, however, I have no loans, not even a mortagage! It stated I recently opened 48+ bank accounts, again, not true. After receiving the letter I thought there may be fraud on my account, but there was not (whew!!!). The issue is that I have my credit frozen with the credit agencies due to previous data breatches with companies I did business with- and THAT is why I got the letter. Progressive NEVER received anything from TransUnion- so they sent me a generic letter stating my credit was bad. To be fair, the letter looked strange to me, so I contacted Progressive, and the agents I spoke to stated that I was not a viable customer for Progressive... yet, up to today, I had been a customer!! Ironic! Rather than just requesting that I unfreeze my credit, they declined me by sending me 3 identical letters! So they lost a customer, for life!! I do not plan to ever be a customer with this company again. I have chosen a different insurance company that actually has much better rates- so I am happier now, and my Progressive policy is cancelled effective in 3 days (had to wait for final paperwork). I have read other reviews about Progressive raising rates because of credit scores- yet apparently they do not even check them! What an awful customer experience that I will NOT forget! read more

Progressive Insurance is employed by either the biggest liars or the stupidest employees. never the same answer out of anyone, and the snapshot program is a joke. No hard brakes, No fast acceleratio, No "late night driving" and collision free for over a decade (oh except that not at fault collision 8yeara ago) and my vehicle still gets dinged to 3 stars. different answer every time I talk to them. read more

Horrible! They said they can't insure my 2010 Hyundai because it's easily broken into. I park in my covered, enclosed garage. Drive under 4000 miles a year and have a perfect driving record. read more

TURN OFF AUTOPAY!! They will add drivers to your policy without consent. I have been with them for 15 years and because my son who recently got his driver's license, was added to my policy and I was charged $288 a month. Since I was did automatic payments this was taken out from my bank account. My son has his own vehicle and insurance. When I called them they said they can do this with people that have the same address. They claim they sent out mail informing me of the changes. Since I didn't respond it was considered a form of my agreement. Exact words from the lady I was on the phone with. Even though you do not physically add them to your policy. You will have to show them documents of that other person having insurance to get them off your policy. No money will be refunded as they claim its your fault because they sent letters claiming of the new charges and if you don't respond its automatically added. This is robbery and I don't understand how this is legal. I had to get insurance elsewhere then prove to them my new policy number before I could cancel my policy with them. Also you read more

My mother (20+ years as a customer) has recently been up charged an extra 200+ a month because a tenant has recently moved in her house. My mother never grant them permission. She tried to remove her but they stated that they will not remove her until she has a policy with them or proof of residence at another location. After an hour on the phone with progressive my mother was only able to reduce the payment down to an extra 80 a month, after stating she will not be using any of her vehicles. ( they still have the tenant on my mother's policy, but the tenant is not allowed to drive anything) read more

This is absolutely insane that this company can do this to consumers. They give you a quote based on your existing auto policy, promises you a bundle discount, you pick them cause at the time it is cheaper than other competitors, processed the declaration, sends it to the mortgage company, they get paid in full, then all of a sudden, a month into the policy, they send you a notification that you have been misquoted and your home insurance police has increased. Now I owe $260 more than what I was originally quoted and will send the bill to the mortgage company. I contacted progressive, and all they can say was, they could not determine at the time what my actual auto coverage was, so the quote I was given was a mistake, and it is what it is and nothing they can do. Had I was given the correct quote, which they had a full month before the coverage to started to notify me, I would have used a different company who is $200 cheaper/year now with this increase. I only went with progressive cause i thought I was saving on a bundle with my auto insurance, but this is HIGHWAY ROBBERY at its finest. Now I have to shop around again and go through the process of replacing my home insurance. This is insane! I am now thinking to change my auto insurance as well, because of their DISHONEST business practice. read more

I've NEVER filed a claim, and they just raised my rates. Insurance companies are a rip off and scam. A friend said they raised their rates due to their credit score. THAT'S A SCAM, and excuse to make money. And, they said, when they filed a claim, their insurance went up, so the insurance companies can recoup their loss. What the He!?!! are we paying for. I'm looking elsewhere, probably won't help. read more

This guys raised my home insurance for 44% just because they wanted to. Canceled immediately. Customer service- horrible. Strongly not recommend. read more

Please be aware of Progressive. I just found out that my car insurance policy was increased due to the company changing my zip code. When I discovered there kept being increase for months it was determined that was the case and I was told there was nothing they can do about me overpaying for months with no changes initiated by me. I had to file a complaint with the insurance commission. Beware check your policies. read more

Avoid progressive insurance. I got rear ended by a van and was compensated very little. Warning avoid progressive. They also try to avoid paying medical bills. They deceitfully word things to avoid paying future bills. Don't settle until everything is payed for. read more

Too expensive. Higher your insurance bill every 6months. Disappointed with long waits road assistance.

This is for progressive in general not this specific spot. Progressive refuses to give me insurance because of glass claim history and claims that makes me an at risk driver. If this makes me an at risk driver why doesn't insurance go up if you're not at fault? I'm supposed to risk getting pulled over by the police because of a cracked windshield? I'm expected to pay out of pocket every time this happens? Why does your company offer it if you're going to deny people because of glass claims. Any given day a person could pick up a huge rock in the road and get a cracked windshield. I hope someone could assist me with this read more

I had two cars insured with Progressive. 89 Celica salvage title, and 06 Jetta. $151 per month. I sold the Jetta new price was $107.85 for just the Celica. ??? Then 3 hours later the price is $122.43 for the Celica. I got another insurance $35 for the Celica. They wanted $75 for me to cancel the account. Then $50, now $58.47. Just a rip off! I even got renter insurance under the new insurance for the $35 a month. Everyone on the phone with progressive gave me a different price over 12 hours time. The customer service acted like I was bothering them, they didn't want to cancel and hung up on me when they finally did. I had to call back 3 times to talk to a supervisor the last girl I spoke with said her name was Zack....I doubt that! COMPLETE liars and cheats! Never give them your money!!! I hate progressive! read more

Really? After 10 years you're not going to fully pay for my car repairs on my first claim?

the SNAPSHOT PROGRAM is a complete scam. Reports have not been available to review my driving for the past 30 days It says i have 4 hard brakes in a month, yet the unit has only signaled (by beeping) a hard break once... a car cut me off on the road.. i had to brake.. my one hard brake has turned into 4 hard brakes! SCAM so you do not get a discount!! read more

Because my son and I are on the same policy with Progressive to get the double car discount, and because HE has an accident and a number of windshield claims, they decided to not renew us. When I called and said I have a perfect (and i mean perfect) driving record, they do not care, I wan now uninsurable to them. His claims reflect on me also. He is paying for his own, but why should i be penalized for nothing ! Progressive sucks and would never consider them again (even if I could !). read more

I'm getting ready to move out of State for work I have been struggling since May of this year when I was laid off work. All income I recieived from side jobs to keep my life in order without full time work- I've got a 500 dollar deductible that the service agent declared I'd have to pay before any work gets done. I know for a fact they can send the money bet to hav the work completed and cut me a break to try to collect the money. I hate You to your very core Progressive read more

Another driver rear-ended me while texting, and they had Progressive Insurance. I had the car repaired at Raintree Auto in Scottsdale. They did an awesome job, but Progressive refused to pay for the muffler that had internal damage and needed to be replaced. Even after Mr. Casper from Raintree Auto said this happens, Progressive denied that part of the claim and I was stuck with $500 out of my own pocket that Progressive to this day has refused to pay. I would never recommend Progressive Insurance to anyone. read more