Justin M was a great help in setting up new policies and made the entire process really easy. Saved a bunch of money as well which I am really grateful for. He deserves a raise!!!! His customer service quality is outstanding and I cannot applaud his work enough. Thank you Justin! read more

Absolute phenomenal service. I will not look anywhere else for my insurance needs. I called Heather 3 minutes before her office closed [very annoying of me, I know] and she was still so polite, helpful and friendly. Nobody deserves a a raise and some praise like Heather @ Allstate. read more

Ive know Heather and her team for 3 years. They have always shown to be patient and knowledgable about their services and their customers. When they do not know something, they promptly get back to me with an acceptable amount of time (1 to 2 days). Her team is very curteous to all coming through the door, and try to do what they can to satisfy their customers and potential customers. I know i gave them a headache when i asked about insuring my business, but they worked with me to develop a plan of action. I truly recommend that you go to Heather and just talk to her about options. She and her team will be honest about what they can do for you, and not just offer you the bare minimum. read more

Every time I've been into Heather Everette's office, I thoroughly enjoyed the discussion and the feeling of being welcomed. Heather and her staff were open and helpful talking about insurance coverages. I left truly feeling like the commercial says... I was in good hands with Allstate. read more

Heather is a very friendly nice agent, very knowledable and took the time to review some changes we needed to make. She even helped save us some additional premium- Even though she is wonderful, she needs a better trained staff- I called to ask some specific questions and couldn't get a straight answer. I also asked to review our mileage, was rushed off the phone with yaya everything is updated --- hmmm he didn't ask me what or where or how far we drive and we changed jobs so so how did he know it was right?! it might have been helpful to ask questions before saying everything is right- We decided to get another quote elsewhere which was a little lower on the auto and so when I called back to cancel the customer service rep said when do you want to cancel- never thanked me for my business or tried to save it or invite me back in the future- we were there for 10 years no tickets and a clean driving record- had he been more concerned we probably would have ended up staying there since our house insurance is still there and I'm more about convenience anyway but since he didn't care I cancelled- probably will mine my home within the next few months as well to bundle once the renews is due- read more

I have been with Allstate for 27 that's right 27 years! When I called to make a payment they suggested I had missed a month somehow. After paying almost $1000 to pay ahead a month as well I was told to call the next day to ensure my insurance was active. Now let me say, this made no sense since less than one week ago I used my insurance to tow my vehicle home after driving and hearing a strange noise... with no problems. I never received a single late notice or any correspondence from Allstate suggesting I had missed a payment. When I called the next day I was told that they could not tell me if my vehicles were insured when I asked why.. They said "I should have called earlier because the department who could tell me had closed." Why was I never told this information the day before? 48 hours later I still cannot be told if my insurance is valid after calling the 1-800 number as well as the office. I have never heard of an insurance company not being able to verify insurance immediately. Heather Everette my agent will not even communicate with me I am always being told she is either in a meeting or not in the office. Why are you avoiding me? Why can no one give me answers nor give me back my money which I requested since I have no idea if my vehicles are insured. Your company was also kind enough to suggest other insurance companies I should consider. Allstate please someone tell me some useful information. I either want a refund or to be told my insurance is valid. I can promise you one thing you have lost a life long client and I will tell everyone I know to never ever use your company. Messages received from Heather: Allstate Insurance: Heather Everette 5:48pm Allstate Insurance: Heather Everette I am not avoiding you. I am in the hospital with my father who had surgery this week. I am not in a position to look at someone's policy, but I understand my staff have done everything they could including offering to bind another policy with payment. In Arizona, we can't simply non-renew clients. When a client makes a late payment an underwriter (who we don't have access to) has to review the policy. It can take several days for them to reinstate. I'm sorry you made your payment late, but the payments were 2 months behind. Unless we made a mistake and didn't correct and address or we made a mistake...I don't have ground to circumvent the underwriter. Again, I am sorry I haven't called, but I am with my father and your posts are inaccurate. Jeff took the policy number home, so he could check throughout the weekend to let you know if it was reinstated. He left a voicemail for you this afternoon. In response to recommending another company...that was not what he meant. When Matthew said he wanted the policy cancelled Jeff encouraged him to get other insurance first to make sure you were protected and the rates weren't higher than what you would be paying in the very likely event that your policy will be reinstated. Again, I am happy to follow up with you next week once I return to the office. In the meantime, please stop making inaccurate comments on Facebook because out of respect for you and your privacy...I won't comment back and I also don't feel that everyone needs to know my personal business. . ... Donna Hutchinson 6:12pm Donna Hutchinson Your personal business is none of my concern either so I'm not sure why you are telling me. My posts are in NO way inaccurate and the fact that no one from your office can contact me is ridiculous. I cannot believe that if we were behind I would get no letter email or phone call telling me so. And I can also sense your attitude in this message and it is unappreciated. Know that had any information been properly explained by your office this all could have been avoided. I cannot wait for you to "follow up with me next week" Do you drive around not know if your vehicle is insured? Is that a risk you are suggesting I take? Out of respect for me your client of 27 years which obviously means nothing to you, stop suggesting what I am saying is inaccurate because it took those posts to even get a response from you! read more

I would think twice about going to this office. They do not keep information safe. I don't think they've heard of a clean desk policy. The policies themselves were competitive, but not enough to make me trust the staff but especially their lead who is just plain rude. So I switched to their competitor. read more

So far the best insurance prices compare to other companies. They are friendly and very knowledgeable and will not try to get your businesses by lying to you and trying to say nice thing to get you sign-up. Check them out if you are in the markets of researching for better quality insurance company. read more

I love working with Heather. She is honest and delightful to speak with. I have been insured with her for 10 years. I will never leave she is stuck with me. read more