I can't say enough good things!!!! I don't use my warranty much, but when i have the tech's have been awesome and problem solved! My suggestion to customers is to read read read your contract!!! read more

If I could give zero stars I would. Do yourself a giant favor and do not use this company. I have been three weeks without hot water because they can't source a new unit. My neighbor had a new unit in 3 days. This is one of the worst businesses I have ever used. read more

The service has become unreliable. What was once an exceptional service can no longer be recommended.

Shower valve broke! All water off in house! Still waiting for them to find a contractor! It's placed as an emergency and we have to wait 24 hrs for a response!!! TERRIBLE! Look elsewhere! In addition too, almost unable to understand the representatives that answer in order to place a service call! Think I'll go back to AHS! So disappointed! Tried to leave a review on their website, of course there isn't an option for that! read more

Nearly Six Months Without Resolution -- Now Our Entire Home Has No Central A/C I have been a First American Home Warranty customer and opened HVAC Claim HCC315410992 on March 27, 2026. What followed has been an exhausting process involving multiple service visits, changing repair scopes, three First American-assigned HVAC companies, failed appointments, and significant out-of-pocket expenses. After concerns about the original diagnosis, I paid independently for evaluations from Comfort Land and Superior AC & Heat. Both identified broader concerns with the HVAC system than the limited repair being pursued through the warranty process. After serious problems with the second assigned contractor, First American assigned Tru Tex Heating & Air, its third contractor, on August 26. Tru Tex evaluated our system on August 27. Following that evaluation, First American ultimately authorized replacement of the entire HVAC system--the indoor air handler/evaporator equipment AND outdoor condensing unit. First American later confirmed that full-system replacement to me in writing. On September 4, following communications between Tru Tex and First American, I was informed by First American's assigned contractor that the full-system replacement had been approved and would proceed without additional cost to me. I preserved the original voicemail. Our home has two Trane systems, and I preferred another Trane. However, when I was informed First American intended to provide different equipment, I agreed on September 8 to accept the alternative Carrier equipment rather than delay our installation over brand preference. I was told the equipment would be picked up and that I would be contacted to schedule installation. We waited. Then on September 15, after further communications concerning the claim, I was informed that homeowner payment was now required. First American subsequently stated in writing that my responsibility would be $4,850 in "non-covered" costs. First American says it never personally told me there would be no homeowner expense and says the $4,850 was submitted by Tru Tex. My concern is straightforward: Tru Tex was selected and assigned to me by First American, and I had been told through that assigned contractor, following its communications with First American, that the approved replacement would proceed without additional cost. I relied upon that information and agreed to move forward. Meanwhile, the consequences of the delays have become much more serious. For months, our second Trane system carried the cooling demand of the home while the system covered by this claim remained nonfunctional. That second system is now experiencing problems, including water leakage around the HVAC area and apparent property damage that is being professionally evaluated. We now have no functioning central air in our home. My husband is a 100% disabled veteran with service-connected PTSD, and my mother has dementia and relies heavily on a stable, familiar environment. This prolonged disruption has been extremely difficult for our household. We are handling the second HVAC system ourselves through our independent HVAC company. We are not asking First American to cover that system. For the original claim, we are ready to proceed. We have not refused replacement. In fact, I accepted equipment other than my preferred Trane specifically to avoid another delay. After nearly six months, First American has finally authorized the full-system replacement--but it still has not been installed, and we are now disputing an unexpected $4,850 homeowner obligation after being informed that the approved replacement would proceed without additional cost. I have preserved the emails, photographs, contractor documentation and original voicemail supporting my account. At this point, I simply want the already-authorized replacement completed and the conflicting information regarding the $4,850 resolved. read more

I'm extremely disappointed with First American Home Warranty and how my dishwasher claim was handled. Their contractor, Pacific Service Inc., initially told me the failed part was replaceable and that they would return in approximately two weeks once the part arrived to complete the repair. Instead, Pacific Service apparently reported to First American that the failure was not due to normal wear and tear, and First American accepted that conclusion and denied my claim. The dishwasher had operated normally in the same location for at least nine years, and the failed heating element showed significant deterioration and corrosion. Despite my appeal, First American upheld the denial without providing a convincing explanation of what caused the failure if not years of normal use. Based on my experience, I have very little confidence that this warranty provides meaningful protection when an aging appliance actually fails. read more

Absolutely horrible. They employ low quality contractors and then blow you off when you raise issues. They refuse to do anything even though it's been 3 months and my fridge still doesn't work. Do not do business with this company read more

The worst. A scam. A racket. I am reasonable knowing that I might have to shoulder some of the cost, but the warranty company said the replacement install for the recirculation pump on the tankless hot water heater required a "modification" and my portion would be $450 on top of the $125.00 deductible I paid. There was no modification. Unbolt, remove, install and done. The pump ranges from $390 to $540. I paid my own plumber $650 which included the part and install. The "cash out" option from FAHM was $20.00. Better off to go without a warranty. read more

First American Home Warranty - Cost of pump which I was offered $20.00 cash out option. - Home & Rental Insurance Near Me - Phoenix, Arizona

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Made a service call on a small refrigerator that wouldn't hold temperature in the refrigerator part . Called my home warranty and a guy came in said he can't find model number and left after charging me $125.00 service call u front . I went on goggle found the refrigerator model immediately . Called the supervisor gave him the number . He kept my money and didn't send the repair back out .i pay this company monthly payments plus the fee and I got nothing in return . On August 17th I noticed my freezer was thawing out again I called 1st American they set up a call with a company that only services on Friday when there are many companies in Maricopa .i called back asked them for a company in Maricopa that could come out today because of all the groceries I had purchased and I'm on a fixed income the fake supervisor canceled my call and told me to find my own repair . Yet they are still charging me a monthly fee. I think this is customer abuse and a scam company. read more

I purchased a home warranty with a repair or replacement guaranty from First American Home Warranty with a swimming pool rider. My first claim was for a broken light in the pool. Of course I was told that the swimming pool light is not covered, even though the salesman originally told me that any problem with the pool would be repaired or replaced, STRIKE ONE! This week, my water heater started to leak. I called and a repair company was dispatched. A Z Remodeling and Plumbing. I was charged $100 for the service call. The plumber who arrived told me the unit couldn't be repaired and I would a new one. In fact, he told me I would be getting the identical unit as a replacement. Two days later I was told that I was getting the new water heater but I would need to pay $1,340 for the modifications to install the unit. I was told that would cover moving the gas lines, the water lines and the vents. In that I was told I'd be getting the identical unit, I argued that there should be no modifications, but was told that I either pay the $1,340 or they wouldn't even order the replacement unit. All this while I've had no hot water for the last 5 days. STRIKE TWO!! I then contacted an independent plumber and got a quote to put in a new unit for $1,400 total. Angry about this, I contacted First American and was told, since I was unhappy with the contractor that they dispatched, I could take a "cash out" offer, which reflected what they would have had to pay the contractor for the installation of a new water heater. That offer was just over $500. The insurance company, in conjunction with the installer was trying to hold me hostage to pay $1,340 plus the initial $100 service call to install a system they claim was going to cost them less than $600. STRIKE THREE!!! I plan to file a complaint with the Florida State Attorney General as well as the Florida Insurance commissioner. This probably won't go anywhere but I'm inspired to be a pain in their ass. My advice is to NOT DO BUSINESS WITH FIRST AMERICAN HOME WARRANTY!!! read more

Wish I could give negative stars. Located in Arizona and always paid on time, when our AC broke in the summer they send someone who couldn't repair it, then they send someone else out they didn't even want to look at it because someone else had alr "started a repair". The whole process was drawn out over idk how long and I ended up not getting a repair or a new AC. Ended up canceling home warranty and had a company come out that stated that it needed replacing. You'll be better off paying for a company to come out straight away than haggling for ours with this company. I have read my contract and I am a patient person but this customer service was the worst. read more

Called our warranty company to have our refrigerator fixed. First man can out fixed a fan blade said call tomorrow if it not working. Next day still not working call back no answer a July 28 th .Call warranty company again sent second company AVA Appliance Repair came out put new starter in call next August 1st had to call warranty company again August 8th was told the refrigerator still not working. Now we have to go another3 days for the warranty company to get a report from repair company. Still no refrigerator. I am an insulin diabetic and we have to keep it cold tired of buying ice have to eat cold cuts or PB&j. We have to come out of pocket for all the food that spoiled. FAH warranty sucks I my have to borrow money to get a replacement. SUCKS read more

First American Home Warranty - None working refrigerator - Home & Rental Insurance Near Me - Phoenix, Arizona

On March 9th I submitted a claim that my AC stopped working. It is now March 16th, and I have not had any company come out to my house. I have had multiple conversations with First Americans "claims team" which is really a 3rd world call center who doesn't keep notes on what is going on. This home warranty company uses shady and unresponsive contractors with hundreds of 1 star reviews, or companies with no websites at all. I would highly recommend not using them as a home warranty. read more

This company is a scam better off just saving money to get it fixed on your own. My compressor went out on ac unit. Took over a month to be fixed. Ordered wrong part in beginning then charged me 750 bucks for installation that should've covered from warranty. Also ac company damaged my fan and now makes a bunch of noise and rattles. I'm sure that will cause more issues down the road. Stay away!! read more

Should be 0 stars. I've been waiting on AC unit to be replaced for over a month during hottest time of the year, they ordered wrong size smaller unit, when I questioned it and asked about buy out they offer $2000 for a rooftop 5 ton AC unit??? Pathetic When I declined I just keep getting harassing emails! Completely disgusted with this scum bag company! read more

Wait for service appointment takes too long. Claim for builtin microwave denied for failure to display board numbers being broken. Denied as they deemed the failure as cosmetic. GE the manufacturer however advised it is not cosmetic if the display is broke. read more

WARNING! WARNING! despite showing them proof that the hot water heater we had insured with them was putting out carbon monoxide and leaking natural gas and having two different plumbers. Tell them that there was nothing wrong, the Office Of The President finally decided that it would be a reasonable thing to replace the hot water heater because of the dangers involve regarding possible asphyxiation and death. so they got one of the plumbers who had looked at the hot water heater to work up a bid for replacement. The bid included $700 for the hot water heater, $70 for the plumber to install the hot water heater and $50 for the plumber to remove the old hot water heater. since I live in Flagstaff, and since there were no plumbers in the area willing to accept the mere pittance that First American Home Warranty wanted to pay them, they had to go to Phoenix and contact ANY TIME HOME Services. I should mention that this was the plumber that drove up to do one of the original inspections. Anyway, I couldn't believe that this plumber would install the hot water heater for $70. Well, obviously not. They decided that the modifications that needed to be done and the contract that we have says that they don't pay for modifications. Interestingly, they consider modifications to be connecting the hot and cold waterlines, the gas line, and the pressure relief valve line. The charges for that, for which I was told, I would be responsible total $900 which of course would be paid to the plumber. So I was correct that no plumber would come and install a hot water heater for $70 as it is a three or four hour job. This plumber would get that $70 plus the other $900 to hook up the water heater in order to make it useful. in addition, we have a hot water circulating pump and this wasn't even discussed despite me reminding them multiple times that it needed to be installed also. Basically they decided that they would mail me a check for $950 as there was also several code violations that needed to be corrected and I had additional $250 insurance for that. anyway, this took about three months to resolve. Needless to say the plumber is not allowed in my house and I'm not going to accept the $950 check. I'm taking them to binding arbitration and we'll see how that turns out. Hopefully I can get some money for pain and suffering. i've had four or five homes insured with First American Home Warranty over the last 12 years. You might ask why would I be so stupid to continue to use them. All I can say is that I've had other companies, and I didn't think any of them would be any different. Insurance companies job is to take your premium and to keep it and not to settle any claims so that they can make more money. Please do yourself a favor and don't pay 600 700 or even $1000 a year for a home warranty plan. Put the money away in a savings account and just pay cash when something breaks. their service call is now up to $100. I had a refrigerator part fixed by them, I paid $100 so the service person could come out. He charged $120 to fix it so basically I paid about the whole thing and First American only had to pay $20. Please steer clear, they are fraudulent. The contract is completely a fraud and they totally misinterpreted what modification means. read more

My first experience with FAHW was great, didn't need to use their services for a couple of years until I had a serious main sewer line issue. I called and they identified a plumber. A sewer line issue would be considered a priority, entire home was not usable. Initial response was I would have to wait 24, 36, or even 72 hours for a response? I waited 6 hours that day to hear from them. I called the plumber several times with no response. Called FAHW again and they could find an alternative plumber from their database. Their responses were very poor which made me more anxious. After another 3 hours, I ended up finding my own plumber to resolve the issue. This is the level of service FAHW gives, very poor and inexcusable. If it was a single toilet or a sink, I would have been able to work around them. During the renewal process, they offered me nothing in terms of reimbursement or empathy, although they gave me $60 discount because I had multiple policies. WOW. Needless to say, I found another company to switch to who listened to my concerns and they look forward to servicing my future needs. I will most probably not renew my other policies either. read more

Since July 30, 2025 I have been without a/c, First American Home Warranty sent out a tech finally on the 8th of August, he said that the unit needs to be replaced. I got contacted on the 13th that they were having another company come out and check to see if it needed to be replaced. The new company said they couldn't come out till the 18th. I have been without a/c for now going on 3 weeks, I am 68 yrs old and have a heart condition. Today First American Home warranty called and said that they are going to have another person come out and check it. I asked her why since it has already been checked and that they were told that it needed to be replaced but that Jungle Cats couldn't do it. I have my own HAVC person coming out today and is going to get it put in asap. They told me when I was told that it needed to be replaced per Jungle Cats that I can request my own HAVC person put it in and that they would cut me a check. Today I was told that I had to use their people and that they would give me only 2000.00 towards the unit. I am not going to use someone that is going to charge almost double what my quote was from my own HAVC company. Also I asked her why they weren't using the first companies results. She couldn't give me an answer. So don't waste your money on a company that doesn't care. read more

Horrible customer service. I have been without a refrigerator for 40 days now (with 5 kids). Thought that there was finally resolution. Claims agent left me a message stating that they were going to do a buy out so that I could get a replacement refrigerator. Based on amount that was left in a voice mail, I ordered a new refrigerator. Now, the next day, First American is stating that the number in not correct and they don't know where the agent came up with it. I am already out the difference from their offer to what the true replacement cost. Called Appliance Store to cancel order but they want a restocking fee since they already had started the delivery process. DO NOT PURCHASE A WARRANTY FROM FIRST AMERICAN HOME WARRANTY. I REPEAT DO NOT!!!!!!!! read more

They ask, what could we improve??? By the time the parts come in on Feb 14th, I will be without a refrigerator for about 6 weeks! Unacceptable! read more

In one word: TERRIBLE. For further details, I had my washing machine fail, and they sent out a complete insult to any decent appliance repair person. It would not work when he left, then FAHW sent out a second technician, he was as much under water as the first one. Again it did not work when he left. Elapsed time now is about 3 weeks without a washing machine. After the second failed attempt FAHW agreed to buy a new machine, but they had to find one. Find one? there are hundreds of machines within a thirty mile radius of my home. They could not put the need for a customer over the incremental cost in a machine. It took them four (4) months before I had a working machine in my house. When it arrived it was clearly a much cheaper machine than what I had been paying the warranty costs on for nearly 18 years. All this while I made weekly trips to a Laundromat. before You buy a warranty, just call them as if you are an existing client and you will see first that reaching the service department is an extreme headache, and if they were to forward you to a third party technician you are told they have 24 to 48 hours to call you back. Even in an emergency. Lots of luck if you choose to proceed with insurance through this group of losers. read more

$100 DEDUCTIBLE FOR NO SERVICED WORK. Paid $100 to have my water softener looked into why it was not using salt. FAHW contracted Green Home Master LLC out of Las Vegas Nevada who was 90 late, requiring me to take off a full day of work. Only for the technician to have me open the garage door and tell me this unit is unserviceable, please call the warranty back. GREEN HOME LLC Didn't look at the unit, didn't make an attempt, if he did, he would realize the unit was unplugged and the water safety control valve was tripped. Keep in mind I only needed help with programming my head unit a FLECK 5600SM. This unit also had a cracked brine grid at the bottom of the salt, which I purchased for $18 at Home Depot, which wasn't even necessary. The fact that I had to remove all the salt and clean the system and do this myself is absurd. If I pay a company for work, I want the work performed. If I do not get acknowledgment from this company and a refund of my $100 deductible i will open up a dispute process and cancel the warranty entirely. I pay for service to get service, not sit on YouTube realizing how I can fix the unit myself. I expect to be contacted this Literally took me flipping a switch and plugging in the unit for a resolution. PATHETIC! GET A RESPONSE TO MY FEEDBACK ASKING ME TO PROVIDE THE CLAIM NUMBER. HERE IT IS : 314442314 WHY ARE YOU FIGHTING THE CHARGEBACK. DISPUTE FILED WITH AMERICAN EXPRESS 3/11/2025. THEN FAHW THEN REBILLS AND DENIES DISPUTE. DISPUTE REOPENED 3/25/25. POSTING THIS REVIEW EVERYWHERE NOW. YELP/BBB/GOOGLE/TRUSTPILOT. WHEN YOU CONTACT ME APPLOGIZING AFTER YOU REFUND ME I WILL REMOVE THE NEGATIVE REVIEWS. read more

Twice now, I have been denied coverage because they put the effect before the cause. First was a water softener that they told me wouldn't be covered because I had not been refilling the salt pellets, which I was not refilling due to the fact that the system wasn't working so I was bypassing it. Not sure why I would keep refilling the salt on a softener that was not in use. Then I call about a leak in my oil equipment. Just noticed a leak that was hidden underneath a hard to see area. But, the leak had apparently been going on for a few months as there was som calcification around it. So they determined that this wouldn't be covered because of the calcification. They claim that this was a sign of lack of maintenance. So the leak (that is supposedly covered) causes a symptom, and that symptom then absolves them from any responsibility. Lookin for a different warranty company as these people are just horrible. read more

I have been with FAHW for three years. They upheld their promise to the contact until June 2025. The company sent out by them sent me one part in which it was covered under the contract until FAHW stated it was a different part so they didn't have to cover the part. I have reach out and nobody seems to know what happen from what the company reported to what FAHW but on the work order. I am done with these scammers. read more

RUN, DO NOT WALK AWAY FIRST AMERICA HOME WARRANTY (FAHW). -- I have had FAHW for 15 years and at first, they were good, but their service has declined especially in the last 2 years. -- With FAHW when a repair is made it's only guaranteed for 30 days. If it breaks 31 days AFTER the repair, you must pay another copayment. This 30-day limit on repairs has happened to me TWICE with just the ice maker!!! --- FAHW had two different contractors come out to work on the ice maker in my refrigerator. -- The first time it was repaired, it worked for about 2.5 months then broke again. -- After another copayment (remember the 30-day limit on repairs), they sent out another 4 additional service calls and could not get it to work. First American Home Warranty company would not back me up on getting it repaired. They finally concluded, "There is nothing else we can/will do". -- They offered to let me pay for a NON-FAHW contractor out of my pocket and FAHW MIGHT reimburse me IF the new contractor could fix it. How generous. -- Tricia Donovan at the home office/office of the President was especially disappointing. Even when the contractor attempted to resolve the issue she flatly refused & demanded I pay ANOTHER $95 copayment...my third (1 was refunded after I complained). --Tricia Donovan told me they had spent over $1,100 in an ATTEMPT fixing the ice maker even though I asked them to replace the refrigerator after the 2nd service call and they refused. -- --FAHW customer service is lacking. --FAHW communication skills are poor. --FAHW follow-up is horrible - They do not follow up with you; YOU have to follow up with them. Even at the office of the president, I've had to follow up multiple times with Tricia. I was assigned multiple people who promised to follow through to the end of the issue then they disappeared. -- FAHW scheduling is not good. -- It is difficult to get in touch with a live human being at FAHW to speak to when you have issues unless you are buying a warranty. -- When I first started with FAHW their copay was I think $45...now it's up to $95. The monthly premium has also increased SIGNIFICANTLY over the years. -- It appears to me they also struggle to get/maintain contractors. -- I am switching to another home warranty service as I am so unhappy with First American Home Warranty. -- Don't take my word, just look at these RECENT Yelp reviews about First American Home Warranty: --- Nadine F. - 6/5/2024 If I can rate this a zero, I would !!! the worst Customer Service experience I've ever had is from this company. They will do everything to not approve your claim forget about it if you need reimbursement. The worst company ever! ---------- Adrian M. 7/16/2024 Awful! Do not get first American home warranty. My extreme frustration and disappointment with the service I have received regarding my recent emergency claim. In June, I reported an urgent issue with my central air conditioning unit failing during a heatwave at my... ---- Fidel B.,8/12/2024 definitely don't care about there customers at all made a service call almost 2 months ago for a ac unit leaking water been through 3 contractors they sent a plumber a hvac place that I couldn't get ahold of and now a third place that has rescheduled and hasn't shown up can't get no one to help all I was trying to get was a condensate line covered because the first one said it was out of code I had to flush it myself since no one bothered to tell me what the hvac tech recommended wasn't covered only took a month after invoice was sent to them to find that information out and been dealing with them for the line and can't even get a person to come look at it to confirm what the first one said and get it covered hope no one ever buys this crappy warranty should be closed down honestly they send the worst contractors ever if they even show up especially for ductwork went through almost a 4th before I just said give me my money back tired of no one coming to help ---- Daniel C., 3/13/2024 Twice now, I have been denied coverage because they put the effect before the cause. First was a water softener that they told me wouldn't be covered because I had not been refilling the salt pellets, which I was not refilling due to the fact that the system wasn't working so I was bypassing it. Not sure why I would keep refilling the salt on a... ----- Lisa R., 9/27/2024 Was with then for 5 years, gave them several chances I mean several, this last time was it, I was racially profiled over the phone, the csr whom I could not understand so I asked yo speak with a supervisor, told me no said the supervisor would tell me the same thing, he then asked why I wanted a supervisor I finally told him cause it was to hard to understand him, he then said to me, with my last name I shouldn't have any trouble understanding him, I again asked for a supervisor he again said no I hung up called back to report asked again to speak to a supervisor who... read more

Today we spoke with Jennifer at First American Home Warranty. What great customer service!!!! She explained everything we needed to know and went the extra mile sending us information by hard copy!!!! She was pleasant, friendly, listened to what we said and gave great customer service!!! Thank-you, Jennifer so much. Wish customer service all across the states would be like you!!! Best Regards, Carol read more

a disgrace i think it is a scam the technician did not show. i called and the agent said someone would be there by 5pm. "chris" gave me her extension and told me to call her at 5pm to see if anything happened. her extension disconnected me twice. i called again and got the same story that they will speak with dispatch team. i have been on hold endlessly throughout the day. ai makes it nearly impossible to get a human to speak with. lesson learned. dont do business with them i am cancelling. read more

What a nightmare I've been with this company for over 25 years. Every time I put in a claim lately they turn it down. Find some false reason not to do it because they don't pay their contractors enough to handle the whole job pure fraud. Have been trying to reach someone in the president's office since Monday. No one calls me back, made up a phony reason for not paying my claim. read more

If I can rate this a zero, I would !!! the worst Customer Service experience I've ever had is from this company. They will do everything to not approve your claim forget about it if you need reimbursement. The worst company ever! read more

This service has gone so downhill I have been with them for 4 years , but now have to talk to folks in El Salvador (where Trump is deporting people). They hardly speak English. Also the local tradespeople that they assign to to fix your problems are really bottom of the barrel referrals. read more

I wish I could give zero star. The worst I dealt with from customer service to that come out to communication regarding the process. It's been more than three waiting for a part. it's ridiculous. They said I'm on the expedited list. lol that's a funny company. Do not recommend to anyone read more

first american home warranty march 4th is too late . need help now .. terrible service lazy service contractors they work when they want too. not when your clients are need you first american and staff are bunch rip offs professionals collect money is all you all are good for. called for service february 20th you charged my credit card my deposit requested before my phone conversation was over.. great money collection system first american home warranty has... going to tell my real estate broker this terrible experience you took my money and no service beware if you have first american home warranty !! read more

stay clear, unless you want a nightmarish experience They had 1.5 years to correct our AC problem...still unsuccessful. I first opened the case in June of 2023. They dragged their feet over months, mailed parts to the wrong address, used a piecemeal approach and sent technicians who made matters worse. They got the AC working in Oct. of 2023 only after I complained to our state Attorney General. This week a reputable AC firm did an annual check of our AC system, and showed me that the compressor is about die. First American Home Warranty offers only 30 days warranty of their vendor's work and parts. So I had to open a new case. Save yourselves and RUN from this firm. You would be better off saving the monthly charges to use with a reputable firm. read more

Had a dishwasher leak on Dec 27th. It is an urgent issue - mainly because I was not able to close the valve to the dishwasher. So I to drain the water and close the main water supply when not needed to avoid water dripping to floor. For that the first appointment I got was on 1/04 I week later. On 01/04, my appointment was between 8am - 12pm. I waited there till 2pm. But nobody showed up. The contractor company closes at 2pm - so I couldn't call them up at that point. Monday morning I called First American warranty and asked the issue to be escalated. They said they will try to find another contractor. They will try to find an appointment immediately. But nothing happened. The next day when I called - apparently the person handling my claim is not reachable. The original contractor( A Go appliances, 1 star review on yelp) said they will give an appointment still one week later. That is how they deal with urgent requests and issues. First American representative does not know anything since the person handling the claim is not reachable. read more

Awful! Do not get first American home warranty. My extreme frustration and disappointment with the service I have received regarding my recent emergency claim. In June, I reported an urgent issue with my central air conditioning unit failing during a heatwave at my property. Despite the emergency nature of the situation, I have experienced significant delays and poor communication from your team. Specifically, I was placed on hold for over an hour and then disconnected, promises to call back with updates were not fulfilled, multiple representatives provided conflicting information. I was the liaison between warranty company and contractor. I have kept a detailed record of my interactions, including dates, times, and the names of the representatives I spoke with. I am extremely dissatisfied with the lack of urgency and respect shown in addressing my emergency situation. Port customer service No empathy read more

Horrible company! My AC was out for over 2 months in the middle of summer in Phoenix AZ. Their first contractor disappeared after coming to inspect but they wouldn't send a new contractor for several weeks. The new contractor was great and would've been able to order the parts and have it fixed in just a few days but American First wouldn't allow them to use their parts supplier. Instead it took over a month for American first to order the parts from their own supplier. During this time I had to call the company multiple times per week and was told a different answer every time I spoke to someone. I pointed out several times that it was unsafe to not fix this while it was over 120*. They told me that unless there was an infant or elderly person in the house it did not count as an emergency. Truly couldn't be more disappointed in the service from this company. read more

I am severely upset with this company why have a warranty if they wont fix anything or approve whats wrong. I bought my home and the first day the heater was rattling for 3 months. i called this company and they came out capitol plumbing & rooter inc. 602 620 6931. They said it would need to be flushed and it would cost me 375 dollars to get flushed. It didnt work and said it needed to be replaced and that he would call this company to get us a new one and tell them. it took almost 2 weeks to even get a reply. I called this company 3 times then the plumber came back to me and said that they rejected my claim and that i would have to pay 879 or more to get it fixed. i want my money back and i want my money back for what i paid for this warranty that doesnt work for you. read more

Getting through to the customer service on the phone has turned into a nightmare. You literally can't get a person. The automation just keeps repeating the same things no matter what you say or press. It didn't used to be this way. Terrible!! read more

Was with then for 5 years, gave them several chances I mean several, this last time was it, I was racially profiled over the phone, the csr whom I could not understand so I asked yo speak with a supervisor, told me no said the supervisor would tell me the same thing, he then asked why I wanted a supervisor I finally told him cause it was to hard to understand him, he then said to me, with my last name I shouldn't have any trouble understanding him, I again asked for a supervisor he again said no I hung up called back to report asked again to speak to a supervisor who were not available i do not repeat do not recommend read more