Returning customer after selling my Tesla and canceling Tesla insurance. Vianca was so personable,…read morekind and walked me through every step. She was very patient with the number of quotes I requested and even suggested a bundle with renters insurance which provided the most savings.

The agent named Jerry that help was so friendly, very helpful as well as professional. Jerry was…read moreab to get me a price I was very happy with, as well as answering all of my question.

I had changed to being an independent contractor mid year and was being inundated with phone calls…read morefrom one online inquiry. Michael did research to what plans might work for me (I have some extenuating circumstances), searched for things that would work for me (not an easy task) and came to me and gave me my options and made everything simple and easy-to-understand. I'm happy with the plan and the service. Michael has been available for any questions I have. Highly recommended.

An insurance agency that cannot keep a commercial policy active has no business handling insurance…read more I would give Insurance Professionals of Arizona zero stars if that were an option. I used this agency through one of its agents, and the level of negligence and lack of follow through was absolutely unacceptable. My commercial truck insurance policy was allowed to lapse because the agent failed to properly handle the policy and follow through on what needed to be done. Once the policy lapsed, it was canceled. That single failure created a nightmare that took me approximately six months to resolve because finding another company willing to insure a commercial truck after a lapse was extremely difficult. I was the one who suffered the consequences, lost time, and dealt with the added expense and frustration, even though the lapse was not caused by anything I failed to do. This was not a harmless clerical mistake. Commercial truck insurance is critical to operating a business, and allowing a customer's policy to lapse can shut down that customer's ability to work. An insurance professional should understand that better than anyone. I also later discovered that I had apparently been given misleading information about another insurance policy. I was led to believe the policy and its payment arrangements had to be handled through this particular broker. I later learned that payments could have been made directly through the insurance company. That left me feeling as though the arrangement benefited the agency far more than it benefited me. After reading other Yelp reviews, including one describing remarkably similar issues with poor communication, missing follow up, and questionable explanations, it became clear that my experience was not necessarily an isolated incident. Insurance is built entirely on trust, accuracy, and follow through. In my experience, this agency failed at all three. Allowing a commercial policy to lapse and then leaving the customer to deal with six months of consequences is inexcusable. I would never trust this company with another policy, and I strongly recommend that anyone considering them carefully review every document, verify everything directly with the actual insurance carrier, and never assume this agency is properly managing your coverage.

My husband and I own several businesses. We trusted Insurance Professionals of Arizona with both…read moreour commercial and personal insurance for years. Unfortunately, that trust was misplaced. One of the most costly mistakes involved our workers' compensation policy. In 2025 my husband specifically instructed Jacob to remove himself as a covered officer, but that was never done. As a result, our workers' compensation audit resulted in over $6,000 in unnecessary charges that we had to pay just to keep our coverage active. We were assured the mistake would be corrected. It wasn't. The following policy year, Jacob made the exact same mistake again by leaving my husband listed as a covered officer despite being instructed to remove him. This time, it resulted in nearly $11,000 in additional audit charges, jeopardized our workers' compensation coverage, and caused our business significant financial harm. We have emails and text messages acknowledging that this error occurred. We also discovered that Jacob routinely financed our insurance policies through First Insurance Funding, telling us the financing only cost about 1-2%. After reviewing the financing agreements ourselves, we found the actual financing charges were approximately 15%. Had we been given accurate information, we would have made different financial decisions. As business owners, we expect our insurance agent to accurately manage our policies, provide honest information, and take responsibility when mistakes are made. Instead, we experienced repeated errors, substantial unnecessary costs, and a complete lack of accountability. If you are considering using Insurance Professionals of Arizona, carefully review every policy, audit, and financing agreement yourself. Our experience was extremely costly, and we would not recommend them based on what our business has gone through.

When I moved here in the middle of 2026, I made the mistake of going online and entering my phone…read morenumber to look for insurance quotes. The nonstop phone calls started immediately. I spoke with a couple of different agents and ended up choosing one, but when I realized something didn't feel right and tried to cancel, I was told I couldn't. That didn't sit well with me, so I decided to keep looking. That's when I found Dawn Black, and I'm so glad I did. She was incredibly helpful, attentive, and honest from the very beginning. She made the entire process easy to understand, and I felt like I could trust her. Anytime I have a question, I reach out to her, and she always responds in a timely manner. I only wish I had found Dawn sooner--it would have saved me a lot of time and frustration. I recommend her 100% to anyone looking for an insurance agent who genuinely cares about her clients.

Dawn Black did an outstanding job in helping us to secure a private insurance plan to meet my needs…read more. She really made all the options understandable and layer them out so we could understand the premiums , deductibles and co pays. There are a lot of options out there and she helps you navigate through the process. I would recommend her with out hesitation, she will make a scary process very understandable.

Scott Kerby is a very professional and caring representative for the Medicare Guidance Center in…read moreMesa. For the past 15 plus years Scott has guided my mother through the annual enrollment process for Medicare and has always made sure she finds the best plans for her needs. My mother's health has declined over the past couple years and Scott is now assisting me in making the right Medicare choices for my mom. As I am new to this whole process, he has helped me and answered my questions patiently and thoroughly. I recommend Scott Kerby's service with all my heart. He is knowledgeable , professional and puts the human and caring element into his profession . Thank you, Scott.

I would like to correct my last review we had a mixup on communications but, scott was here today…read moreand he was very helpful on getting our medicare moving forward. I would recommend scot Thank you mary and dave kelly

When you need insurance options, you want someone who is trustworthy and experienced. James is…read moreboth. I've meet with James several times to discuss insurance and he is knowledgeable about all areas of health insurance. He communicates well and is able to simplify insurance topics that help consumers understand what they need and don't need. Has affordable options as well.

Joel is always responsive and really makes you feel like he cares about you. After many years, I…read morewon't go anywhere else for my collector car insurance. Highly recommended, this man knows his stuff!

Joel Laird has been a great agent for me always looking at getting me a better rate.Thumbs up !read more

Michelle is awesome! She takes care of both my home and auto insurance and has always made…read moreeverything super easy. She's quick to respond, easy to talk to, and always takes the time to answer any questions I have. I really appreciate how helpful she is and how she always makes sure I'm taken care of. It's nice having someone you can trust when it comes to insurance. Definitely recommend Michelle to anyone looking for help with their insurance needs.

Chris and Michelle were amazing in giving me a hassle free experience! I got a great quote and I'm…read morehappy I called! Thanks guys for being AWESOME!