Crappy service After being with farmers for 40 years I've decided to try progressive ins. This has been a cluster fuck of an insurance company! Crappy service even to the pout of yelling clients that they are Lying. Cheep ass repairs with most of the damage being denied coverage. Beatrice in claim office has been useless and has yet answered a phone call. Christopher , an adjuster is there to make Money for progressive by denying claims. Insurance jumped from 125 to 390 and they are too damn cheap to actually do repairs. Telling a customer that they are lying is bullshit. Never should have tried this sorry assed company! read more

Call my local progressive agent Jeff 281-997-9799 I the pleasure working with him. He is knowledgeable, professional, and efficient. He lowered my auto and home policies by $4500 per year! I highly recommend you to call him! read more

I insured my RV Travel Trailer with Progressive Insurance for approximately 8 years, paying thousands of dollars during that time. Unfortunately, when I finally needed to file a claim -- due to a roof window being blown off, allowing water damage inside -- my claim was denied. This was the first time I had ever requested coverage for this vehicle, and it was extremely frustrating that after so many years of timely payments, Progressive refused to help when I needed them most. In addition to the RV, I currently have three other vehicles insured with Progressive, and I was planning to add my home insurance as well. However, this experience has made me lose confidence that the company will act fairly if I ever need to file a claim on any of my other policies. Based on my personal experience, I do not recommend Progressive Insurance, especially if you are looking for an insurer that will truly be there for you when it matters most. read more

I signed with this company just 2 mos. ago and already regret it. The customer service reps are rude and have no patience. I had to pay an extra $65. because I chose not to enroll in Snapshot, the intrusive monitoring of my driving habits. I live in Houston and the drivers here are nuts, so there will be many hitting-the-brakes moments, etc. And that, of course, will lead to higher premiums if those times are picked up. So, since I wasn't enrolled, I was charged the extra money for opting out. After finishing this, I'm getting out of Progressive. They told me I will be getting a refund, but their word means nothing. Stay away from this company. read more

I feel like Im one of the lucky ones. They are such as hassle to work with and based on a cancelation notice I found a better insurance company with a cheaper rate. So just be aware. When you pay your premium its not over. They want to increase your premium by adding all of these add on or make you jump through major hoops if you do not want to have coverage for your sons and daughter who are already grown and no longer live in your home. They are attractive with low premium they suck you in, and then when you are not willing to play their games of increasing your premiums then they will add some hoops for you to jump through and then they want to force the high premiums until you say "No more" I found another insurance company. Don't be held hostage by this so called FLO insurance company. I noticed some of their people must be completely burnt out because they hear all the time "Cancel my policy" They just cannot care anymore if you decide to stay or go. It must be easier for them to just let you go and say you are one of the lucky ones. read more

Horrible Experience! They never pick up the phone and once you leave the message it takes a long time to return your calls or they never will. They lie to you and won't keep their promise. They treat your car like a piece of a junk. This is the worst nightmare I have ever dealt with any insurance companies. I am going to cancel my policy with Progressive and go somewhere else even if I have to pay more. read more

Good luck trying to get a hold of your claims adjuster... especially if one of their insurance policy holders is the one who hits your car

If I could rate less than zero, I would. Worst insurance company I've ever dealt with in my 61 years. Too many details to document but my recommendation is avoid at all costs. read more

Progressive Insurance are as shady as a 100 year old oak tree. They do not honor verbal agreements. They take shortcuts to settle claims out of court. They will lie to your face with a smile. They screwed me out of my car and it wasn't my fault. I told my agent Penny Harvey that I am not signing ANYTHING unless I am promised that my car is fixed. She said bo problem. The next day she called to tell me my car was totaled. DO NOT TRUST progressive as far as you can throw them!!! read more

I was rear ended while at the stop light and the claim adjuster who helped me was very informative directing me the Progressive imperial valley location. That's where the helpfulness stopped . I had reservations about my right passenger door not closing flush . The progressive worker at Imperial valley after looking over my car stated that this was not caused my the collision. I responded well it was not done on it's own an my vehicle has never been in any other accidents nor was the door like this prior To the accident . I was very hesitant to leave my vehicle due to me an the worker going back an forth ,but he stated that something would be done none the less to restore my vehicle to pre accident form which is all I wanted. The car was completed in less than a week I arrived at the Imperial Valley location to pick up my vehicle an the rear Is fixed but my front right door still is in the same condition ? I asked to speak with a manage an a older male by the name of Mike comes outside. Mike shows no empathy as I am a paying customer who just wants his vehicle restored to pre wreck conditions ,is very rude ,attempts to talk over me, and tells me that it is common sense that this was not caused by the collision ( several times ). If this was common sense then I would have fixed the car myself... If I knew this would happen I would have taken my vehicle else where. I then called my adjuster to voice my dissatisfaction an she agrees to have some one call me In regards to resolving the issue. Guess who calls me You guessed it Mike. Who again is rude,shows no empathy, and starts the conversation and I quote " are you satisfied with the work that was done that we were responsible for ?" It has been Almost 2 weeks no one has called to resolve the problem and I'm stuck with my vehicle not fully restored. I would not recommend this Progressive location. In my opinion they are thieves attempting to save money on the consumers expense by signing off on half completed work. read more

If I could give a Progressive company negative stars I would. My car was totaled in December by a Progressive client. Since then Progressive has refused to return my phone calls, made excuse after excuse for why they could not get me a rental car or move forward with my claim. They finally decided to except liability and offered me a value for my totaled vehicle this week. Once I had negotiated my property damage with my claims adjuster and the truck was on the way to pick up my totaled vehicle, I received a call from my claims adjuster saying that the entire deal was off and my claim had been transferred to yet another progressive adjuster. My accident was on December 12, 2017 and it is now February 23, 2018 and I have yet to receive any compensation or help from progressive insurance. This is just The tip of the iceberg of the horrible treatment I have received after a Progressive client ran a red light smashed into my car with my five-year-old son in it and Completely totaled my vehicle causing thousands of dollars in property damage and bodily injury. Stay away from Progressive at all costs! read more

They SUCK!!!! I talked to 5 different reps, one being a so called supervisor (clueless) about a cancellation issue. They could care less. Was transferred to the department that cancelled the policy. They were closed. As a customer, you are at their mercy because they could give two shits about you. If you're an imbecile, you qualify to work there. Minimal communication to reach out just to say we notified you. One star because you have to select a rating. Good writtens. read more

I've never been so disappointed with my auto insurance company. My car was hit and totaled by a kid back in September 2017. Progressive has been low-balling me ever since. I'm on my fifth insurance representative as they do not call back and when they do, give me the wrong information. I had to find the car because Progressive could not find out where it had been towed after the incident. The incompetence has been shocking. The settlement process has been worse. I've had to hire an adjuster just to get Progressive to come around an extra ten thousand dollars. I expect to lose​ money but not that much. Progressive has been the worst. Seven months later and I'm going to have to hire a lawyer now. read more