YOU ARE NOT IN GOOD HANDS. Horrible customer service from both the local agency and the 800 general…read morenumber. I called a week in advance to update my car insurance policy for an accurate quote for the next six months coverage.The CS person from the 800 number that started the process did not add my son, so the quote was incorrect. Not able to solve the problem, she transferred me to the agency which I have called first, but it seems that when the local agency doesn't answer it gets automatically routed to general customer service. I explained to a lady from the agency my problem and at the end she was also not able to add my son because the CS person did't do the process correctly, however her concern was not trying to solve my problem but rather to make sure that I gave her a good rating about her service, solving the issue was not her priority. All companies and employees should know that when you receive bad service it reflects on the entire company. Since due to Allstate incompetence I had to wait almost a week to add my son I decided to shop around to have an alternative to the Allstate quote. While shopping for the quote I found a better quote for my two properties which I also had with Allstate so I decided to cancel all of them. Fed up with their customer service I canceled the insurance online on May 30 which was the last date of the car insurance, but I needed to be transferred to a chat conversation, I waited to get an answer they never connected, obviously a system glitch on their website so I called the agency and they did not answer. I called again on May 1, but they did not respond so my call was routed to the 800 number and they said it will be canceled on May 2. I told them what had happened and I was told they would escalate my problem and should get a response within a few hours but it never happened. I called again to the office and left a message for the second time and finally someone called me back saying that they were having power outage problems. I explained my situation and they canceled my auto quote but they did it for May 2, so I need to pay $9.11. Having different answers from the 800 number I decided to only talk with the local agency. The agent I spoke to was a lady named Jasmin Villagram. She asked for the declaration page, which I sent to her the same day she sent me a message stating that my auto insurance was already canceled. I replied to her stating that I already knew it was canceled. The problem I had was that they canceled my quote for May 2, and I needed help with the balance they wanted me to pay when they put the cancellation date on May 2. I contacted the agency again and asked for the office manager. I spoke with Daniel and he also told me he will look into it and I never got a call back or a resolution but instead today I got a bill that I owe them $9.11. I know $9.11 will not make me poor but why pay these multi millionaire companies because of their errors. Bottom line: YOU ARE NOT IN GOOD HANDS as their logo states this is actually one of the worst companies you can find. When I finally was able to talk to someone it was only for the person that answered to argue with me and threaten me with a collection disregarding the fact that I have cancelled on the 30th. You do not get better quotes having properties and autos together with this company. People should shop around for better quotes. You just need to invest time but it pays off, you save money which is better than paying high rates and getting HORRIBLE SERVICE.

Great Rates and the level of service was excellent Wendy explained all my coverages perfectly. I…read morewould recommend everyone to this agent.

Karla provided excellent customer service this morning. She solved my dilemma in an expedient,…read moreprofessional, friendly manner. They are also in need of friendly, bilingual insurance agents promising to pay top dollar.

Very good customer service with Lizbet Oretgo , she was very helpful!!read more

Staff used to be super responsive and good. Now they don't return calls and aren't helpful.read more

Outstanding Customer Service. My family has used this agency for years and we never get lost in the…read moreshuffle. Even with the rate increases outside of their control they always work with me to find better ways to save on all the product coverages they manage for me.

Follow up might be helpful from their agents,specifically my husband spoke with Bonita.Did nothing…read moreto our policy but waste our time with questions that she wasn't going to follow up on.More concerned about her allergies than helping a customer.

My mom has been with Nationwide (Mellisa Ray Agency Inc) over 20 years. Like everyone else, her…read morepolicy has gone up every year. I called Mellisa Ray Agency and spoke with Bonita. She offered to bundle my mother's home and car as a discount. That save her a few dollars but I felt her policy was still high. I requested a quote from a different Nationwide broker and got a better quote. Nationwide is Nationwide, the policy quote from different brokers should be fairly the same. I called Bonita back and explained what I had discovered. Initially she gave me some push back about researching for a better quote. After a little back and forward, Bonita presented an insurance quote that made us happy. Bonita's wiliness to spend a few hours working directly to improve my mother's policy has clarified why my mother has stayed with Nationwide for so many years. I recommend Mellisa Ray Agency for your Nationwide broker and ask for Bonita.

They are always on point! Shops for better rates for me without me having to ask. Called me twice!…read moreWhen I kept forgetting about my flood insurance. Super great customer service!

I have been using Templeton for all of our insurance needs since 2006. They are really great about…read moreshopping each policy and making changes where needed to save me money. They provide a great service! I can always call on them anytime I have an insurance question. Which I found out is much better than calling the insurance co directly. In one instance, after a hail storm in our area, I called our homeowner's policy to check on our coverage. Much later I found out that the operator wrote it up as a claim on our policy. But I never made any claim and had no repairs made. Thankfully, Templeton Insurance Agency was very helpful when I called them. I should have called them in the first Place!