Buyer Beware: First I was given a great quote. Three…read morevehicles at $99 a month. 2 vehicles cost $77. So we decide to just insure 2, one isnt being driven. Then some miscellaneous $4 charge. So I was told that I needed to show proof of my prior insurance for a discount, when I did I was charged 10 more bucks because it wasn't 6 months of Prior insurance. Which I was never told about. And also Shady because I just started the policy 2 weeks ago now they're looking for a full payment and I haven't even had the insurance a full month. There's only one operator representative that answers the phone she has no compassion or empathy for complaints. This just made my experience all the more frustrating. Basically I would just look somewhere else before using these guys.

I've been working with Cristina Fuentes for a over a year now. Everytime I have to renew my…read moreinsurance or if I have any problems at all I speak directly with Cristina. She's very professional and reliable! Anytime I need anything she is there and willing to help me! She's an excellent employee and I will continue to use Freeway Insurance because of her! I would like to mention I don't always leave reviews but because her outstanding behavior I'm going out of my way to leave this review! Thank you Freeway insurance and Cristina Fuentes for your excellent service!

Absolutely abysmal customer service. I do NOT recommend this agency, and I am a former client that…read morewas with them for almost 2 years. They will not get back with you about quotes or shops and pressure you to sign paperwork instead. It all began when I bought a new car. I called them and asked for a quote of how much it would cost to add my new car to my current insurance policy, as well as for a shop of the carriers they work with to see if they might be able to get me a better deal. They said they'd get back to me. I waited for a week and didn't hear anything, so I called once again. They said that somehow they had the incorrect VIN number and had left me a voicemail to let me know. (I never received a voicemail, and they had conveniently forgotten to write down the phone number they called me at, so there was no way to verify if they called the correct phone number.) I asked, once again, for a quote and a shop. They said they'd send me the paperwork to sign. I said no, I don't want to sign paperwork, I want a quote of how much it would be first before purchasing. They told me it was agency policy that I must first put my vehicle on my current insurance policy before being able to shop other carriers -- in essence, I had to buy insurance to be able to buy insurance, which is silly. In the state of Texas, your current auto insurance coverage is extended to your new vehicle if you're replacing an old vehicle on your policy for 30 days. (I verified this with Travelers insurance. The rep I spoke to at Mike Powell Insurance also admitted this when I pressed her.) I asked again for a quote and a shop, and the rep I was speaking with said she'd have to get Mike's permission to do so without adding my new vehicle to my current policy first (although legally, I was insured for 30 days, which had not yet expired). The rep called me back later and told me that Mike had given special permission for the quote and shop, but he also wanted me to know that it could cause a lot of "hassle" if I were to get pulled over or to be at fault in an accident in the meantime. (Still trying to convince me to sign paperwork, which I wasn't willing to do yet.) I then asked her how quickly they could get me a quote, and she told me it'd take a WEEK. I reminded her that I was on a timeline (30 days, remember?) and I needed the quote as soon as possible. She began to argue with me and I then reminded her that I had been asking for a quote for the past 2 weeks, and asked to receive the quote in the next day or two. She said okay, she'd put a "rush" on the request. Two days expired. On the second day, I called around 4:30pm to check on the status of the quote and spoke with the same rep. She told me that the agent to whom the quote was assigned had gone home for the day, they would come in at 9:00am the next day, and would then give me a call. I never received a call. Three days had now expired. Clearly, I was not going to get a quote any time soon. I called them again, and this time, I requested the paperwork to cancel my insurance. The receptionist who answered asked me why, and I told her that it was because I never received the quote that I had asked for multiple times. "Oh..." she said, "I'm sorry to hear that." She did not try to see if there was a way they could keep me as a client, or ask if Mike could give me a call, or remedy the situation in any way whatsoever. I called a different insurance agency and they got me a quote, as well as shopped with difference insurance carriers to get me the best rate, within 24 hours. I was very disappointed with the quality of customer service I received and strongly advise against using this agency for any sort of insurance needs.

I met Mike & Shelly years ago and know that they are Honest, Funny, Hard Working and especially…read moregood at their jobs. I love the whole team Mike Powell Insurance. Keep up the good work!

Great service and quick to reply and answer any questions I had. Saved me over $300 on my 6 month…read morecar insurance policy, which included better coverage and is through a good insurance company. Will have them quote my homeowners policy when it is due in November.

Maricela has always gave her all to take care of her customer and be the trusted advisor she has…read morepromised to be. She has customers following her since 95 which comes to show her loyalty! I would definitely recommend her as your Insurance Agent!

I called this agency to get a quote. The individual I spoke with couldn't have been more…read morecondescending. I'll gladly take my business elsewhere. I suggest y'all do the same. You get 0 stars from me!

My friend's recommendation was an understatement of LaVonda Fletcher's expertise and knowledge…read more LaVonda was attentive and listened to my needs. She was patient in responding to all the issues and questions I had, made sure to provide me with the most accurate and detailed information at every step of the way. She was even helpful in explaining other quotes and the differences by states and region in a professional manner. She was very supportive in allowing me to further research on my own and clarifying what I missed to make an informed decision. I am confident to recommend LaVonda Fletcher as a person of high integrity, a very experienced and highly skilled insurance professional, who is dedicated to helping her clients. It's also a plus knowing she is in my community and I can engage her directly and consistently.

Just got a new policy with them. Big thanks to Jasmine for helping out; I have used their office…read morefor the past year and have always been amazed by their excellent customer service, they really do their very best to get you the policy that best suits your needs and are very professional, not at all pushy, and really just there to help you out/ make it the best experience policy. I will definitely be staying with them and they have earned my business.

Thanks for providing me a quick quote for insurance and handling everything so professionally!read more

Follow up might be helpful from their agents,specifically my husband spoke with Bonita.Did nothing…read moreto our policy but waste our time with questions that she wasn't going to follow up on.More concerned about her allergies than helping a customer.

My mom has been with Nationwide (Mellisa Ray Agency Inc) over 20 years. Like everyone else, her…read morepolicy has gone up every year. I called Mellisa Ray Agency and spoke with Bonita. She offered to bundle my mother's home and car as a discount. That save her a few dollars but I felt her policy was still high. I requested a quote from a different Nationwide broker and got a better quote. Nationwide is Nationwide, the policy quote from different brokers should be fairly the same. I called Bonita back and explained what I had discovered. Initially she gave me some push back about researching for a better quote. After a little back and forward, Bonita presented an insurance quote that made us happy. Bonita's wiliness to spend a few hours working directly to improve my mother's policy has clarified why my mother has stayed with Nationwide for so many years. I recommend Mellisa Ray Agency for your Nationwide broker and ask for Bonita.

This was an amazing experience. Flawless service by Miriam. Answered all my questions and concerns…read morewithout a sweat. Will def recommend my friends over to her and the company.

jin was very helpful , great customer service. thank you so much !!!! awesome got me the insurance…read moreperfect for me

Had called and spoke with Denise about getting coverage for our vehicle to drive into Mexico…read more Denise was super helpful and so nice and got everything ready for my husband and I to travel. Excellent service!