Knowledgeable, accessible, patient, efficient, professional and accommodating. The best insurance…read moreagent and best insurance experience with Steve. We followed Steve from his last agency due to the high quality relationship he offers.

Very helpful staff! Dustin helped us get set up with both our vehicles and it was the best deal we…read morecould find. I would highly recommend them. Every time I talk to Distin of feels like I'm talking to a personal friend.

From the owner: My roots in Houston go deep. I moved here almost 40 years ago with my wife, we raised our daughter…read morehere, and I am committed to helping this community stay wonderful for years to come. I'm proud to have been a State Farm agent since 1984, working closely with my neighbors on plans that protect what matters. My offices are here to help with auto insurance, home insurance, renters insurance, health insurance, small business insurance and life insurance.I believe strongly in being someone people can count on. Education matters in this industry, and I am focused on helping people understand their unique needs and options so they feel comfortable with their coverage. People choose me because I've proven my dependability and trustworthiness over the last 36 years, and they know they're getting an experienced, knowledgeable insurance partner. My friendly, professional team is always available to help out, answer questions and offer excellent service throughout the insurance process. We can also serve our customers in Spanish.Supporting this community is close to my heart. I'm active with my local church and Minnie's Food Pantry to give back to our neighbors in need, and I am a supporter of the United Way and the Boys and Girls Club. Outside the office, my wife and I love spending time with our daughter, going on walks with our pup, and dreaming of our next vacation. In my free time, you can usually find me on the water with a tackle box nearby, waiting for the fish to bite...

Horrible insurance company! Liars and very dishonest!! There adjusters are a joke.. They don't…read morereturn calls and hang up on you after you question there wrong information. Seems like I'm going to have to hire a attorney to try and get the money that is owed. Spend your money elsewhere not with Fred loya!

So I put my truck in the shop this morning after being rear ended by a Fred Loya insurance carrier…read moreand sit around the rental car place for over three hours waiting on Fred Loya insurance to approve the rental car. Then I spend the next 45 minutes arguing with their rep from El Paso as to why they can't find a rental car since Enterprise was out of compact and intermediates, which is all they will approve. Come to find out, the difference in price they pay between an intermediate and a mid size is a whopping $2.31! So they are not attempting to make the situation right by preventing any more inconvenience over a total of less than $7 for a three day rental while my truck is being fixed? This is the most petty company I think I have ever dealt with in my entire life. Insurance companies as a whole do not impress me much to begin with, but as a company, do you think it is worth losing at least one potential customer over a review like this? You get what you pay for. If you are considering purchasing insurance from this company, just think about how they would treat you if YOU hit somebody instead of the guy in my shoes. I actually feel bad for the guy who hit me for having to put up with these cheapskates. This company is not only cheap, but very slow when you have a claim, then severely low balls the first damage estimate, and then tries to nickle and dime you so they can save pennies. For those keeping count, that is 7 Jr. bacon cheeseburgers for 3 hours of my time (not including the phone and accident time), which I charge over $25 per hour for. I think Fred Loya has a penchant for the dollar menu with policies like this. I ended up paying for the extra 7 five piece spicy chicken nuggets so my injured back (disabled veteran, which they were aware of when the rental car discussion came up) was not aggravated getting in and out of a small vehicle (I am also 6'2", 245lbs and cannot feel half of my right leg from above injury). Nice Fred Loya! Way to stick it to the disabled military veteran by not footing 7 crispy chicken sandwiches and making him wait over 3 hours just so he can get back home. That is what I call world class service for a veteran on the day after Veteran's Day. You are a really classy company.