Once again, I am renewing my auto insurance with Tiffany Brimberry…read more Margaret is so very helpful in trying to get me the best coverage for the best premium. She's very thorough, patient and courteous.

YOU ARE NOT IN GOOD HANDS. Horrible customer service from both the local agency and the 800 general…read morenumber. I called a week in advance to update my car insurance policy for an accurate quote for the next six months coverage.The CS person from the 800 number that started the process did not add my son, so the quote was incorrect. Not able to solve the problem, she transferred me to the agency which I have called first, but it seems that when the local agency doesn't answer it gets automatically routed to general customer service. I explained to a lady from the agency my problem and at the end she was also not able to add my son because the CS person did't do the process correctly, however her concern was not trying to solve my problem but rather to make sure that I gave her a good rating about her service, solving the issue was not her priority. All companies and employees should know that when you receive bad service it reflects on the entire company. Since due to Allstate incompetence I had to wait almost a week to add my son I decided to shop around to have an alternative to the Allstate quote. While shopping for the quote I found a better quote for my two properties which I also had with Allstate so I decided to cancel all of them. Fed up with their customer service I canceled the insurance online on May 30 which was the last date of the car insurance, but I needed to be transferred to a chat conversation, I waited to get an answer they never connected, obviously a system glitch on their website so I called the agency and they did not answer. I called again on May 1, but they did not respond so my call was routed to the 800 number and they said it will be canceled on May 2. I told them what had happened and I was told they would escalate my problem and should get a response within a few hours but it never happened. I called again to the office and left a message for the second time and finally someone called me back saying that they were having power outage problems. I explained my situation and they canceled my auto quote but they did it for May 2, so I need to pay $9.11. Having different answers from the 800 number I decided to only talk with the local agency. The agent I spoke to was a lady named Jasmin Villagram. She asked for the declaration page, which I sent to her the same day she sent me a message stating that my auto insurance was already canceled. I replied to her stating that I already knew it was canceled. The problem I had was that they canceled my quote for May 2, and I needed help with the balance they wanted me to pay when they put the cancellation date on May 2. I contacted the agency again and asked for the office manager. I spoke with Daniel and he also told me he will look into it and I never got a call back or a resolution but instead today I got a bill that I owe them $9.11. I know $9.11 will not make me poor but why pay these multi millionaire companies because of their errors. Bottom line: YOU ARE NOT IN GOOD HANDS as their logo states this is actually one of the worst companies you can find. When I finally was able to talk to someone it was only for the person that answered to argue with me and threaten me with a collection disregarding the fact that I have cancelled on the 30th. You do not get better quotes having properties and autos together with this company. People should shop around for better quotes. You just need to invest time but it pays off, you save money which is better than paying high rates and getting HORRIBLE SERVICE.

I have been a customer of State Farm for 32 years. It's because of Jan that I refuse to leave. She…read morecontinues to deliver top notch service. I have been told that I could get cheaper insurance thru other companies, but I refuse to even shop around because I know I will not get the service that Jan provides to me each and every time I reach out to her.

Easy to get renters insurance on line and having Jared calling to confirm we were all good and have…read moreeverything that we need

I've had my insurance with this agency since 2019 and couldn't recommend them enough! Their…read morecustomer service is truly unmatched. Someone friendly is always available to help, whether it's answering a question, making a policy change or payment, or addressing a concern. What I appreciate most is how proactive they are with renewals. Every year, they shop my policies to make sure I'm still getting the best combination of coverage and price. If another carrier is a better option, they explain any differences in coverage so we can make the best decision for our family. If you're looking for an agency that is responsive, knowledgeable, and truly looks out for its customers, this is the one!

I've trusted Karen Ehlers Insurance Agency with my auto, home, and other insurance policies for…read moremore than 15 years, and I couldn't be happier with the service I've received. Their customer service is outstanding. Anytime I have a question, I get a prompt, knowledgeable response, and I always feel like a valued customer rather than just another policy number. What really sets this agency apart is that every year, before my policies renew, someone from their team re-shops my coverage with multiple insurance carriers to see if they can find me better rates or additional savings. They then take the time to call and explain my options. In my experience, that's a level of proactive service that's hard to find with other insurance agencies. Thank you to Karen Ehlers Insurance Agency for consistently going above and beyond. After more than 15 years, I can confidently say they are the best insurance agency in Montgomery County. I highly recommend them to anyone looking for knowledgeable, honest, and exceptional service. Call them at 936-828-2503 and you can thank me later.

I had such a great experience with Lupe Martinez State Farm! Everyone was friendly, professional,…read moreand genuinely helpful. Liz took the time to answer all of my questions, explain my options, and make sure I understood everything without ever making me feel pressured.

I moved into Houston after my divorce. Christine and her associates are…read morein Kingwood where I lived until 2008. I did not want to change to another agent in the Houston area. The relationships I had with the staff are the best. I call often to ask for the best rate or discounts. They check into all available ways to decrease my rates. I know I am getting a good value with Christine Zenker and staff. Someone always answers the phone during business hours which is a real rarity these days. You can use this office from anywhere in the United States and be sure they will go over and above for you and your family's needs.

Amazing agents who care about your policy and look after your premiums... full coverage isn't full…read morecoverage unless you have the right coverage and this agency will make sure that you have it! They care about you protecting your assets when comes down to choosing the right Liability insurance coverage and split coverages. I love SF and I love this agency.

Met the manager partner for TTA and he is great to work with. He brings in lot of positivity and…read moreworks hard with his team to meet your needs and set your expectations. They have great rates and are just wonderful to work with.

Lindsey helped me with a policy for my Son! It's nerve wracking having to do something like this,…read moreand she made it so easy. She explained everything from the policy, price and coverage, and even let me select a date for the monthly fee!! TRUST her with your needs!!

wish i could give -1 star truthfully. They started up charging my husband $75-$100 out of no where…read more When called to ask why, we got approached with a very rude attitude from the lady (can't recall her name) and basically said "well that sucks" and hung up on us! when called back to cancel after months of this bs, the same lady answered the phone, gave the same attitude for no reason and never said we would get confirmation on when we canceled services with them. needless to say, statefarm was charging us double from what we now pay to geico. They definitely lost a few customers!

Danny Cortez is an amazing agent- I can not recommend him enough. On more than one occasion he has…read morehelped me where quick turnaround was needed. Most recently he set up new homeowners insurance when my current coverage lapsed with another company through no fault of my own. He resolved it in less than an hour, called my mortgage company and and saved me significant $$ in the process. I referred my mother to him for home/auto and I will use him for all my insurance needs. There is such peace of mind in having a local agent vs. dealing with a big anonymous company. I highly recommend Danny Cortez for your insurance needs!