Very helpful and understanding. Had several options for me that helped me out a lot. I'm glad he…read morewas very patient with me so we could translate via text to get this done. Thanks Jacky for all your help!!

Whitney was extremely informative and helpful. She answered my questions and offered an additional…read moreproduct that i was able to combine with my auto policy. She followed through like she said she would and even texted me a reminder. I appreciate someone who knows their product and will follow through every time. Much appreciated!

Jared and Courtney were very helpful and friendly. They were super patient with me and saved me a…read moreton of money, very quickly!

Great customer service and experience dealing with JSI! Ask for Courtney Martinez! She is the best…read moreand did everything she could to get us a low payment!

This people are outstanding, jalmes and kerina and all the workers are amazing, fast response and…read morethey really care about the customers Thank you

I love them Sara was awesome she even came to my house so I can sign docs she made it easy for me…read moreto switch even helped me cancel my prior policy all while offering me amazing. Low rates. Saved me over 100 a month on insurance and so much more coverage.

YOU ARE NOT IN GOOD HANDS. Horrible customer service from both the local agency and the 800 general…read morenumber. I called a week in advance to update my car insurance policy for an accurate quote for the next six months coverage.The CS person from the 800 number that started the process did not add my son, so the quote was incorrect. Not able to solve the problem, she transferred me to the agency which I have called first, but it seems that when the local agency doesn't answer it gets automatically routed to general customer service. I explained to a lady from the agency my problem and at the end she was also not able to add my son because the CS person did't do the process correctly, however her concern was not trying to solve my problem but rather to make sure that I gave her a good rating about her service, solving the issue was not her priority. All companies and employees should know that when you receive bad service it reflects on the entire company. Since due to Allstate incompetence I had to wait almost a week to add my son I decided to shop around to have an alternative to the Allstate quote. While shopping for the quote I found a better quote for my two properties which I also had with Allstate so I decided to cancel all of them. Fed up with their customer service I canceled the insurance online on May 30 which was the last date of the car insurance, but I needed to be transferred to a chat conversation, I waited to get an answer they never connected, obviously a system glitch on their website so I called the agency and they did not answer. I called again on May 1, but they did not respond so my call was routed to the 800 number and they said it will be canceled on May 2. I told them what had happened and I was told they would escalate my problem and should get a response within a few hours but it never happened. I called again to the office and left a message for the second time and finally someone called me back saying that they were having power outage problems. I explained my situation and they canceled my auto quote but they did it for May 2, so I need to pay $9.11. Having different answers from the 800 number I decided to only talk with the local agency. The agent I spoke to was a lady named Jasmin Villagram. She asked for the declaration page, which I sent to her the same day she sent me a message stating that my auto insurance was already canceled. I replied to her stating that I already knew it was canceled. The problem I had was that they canceled my quote for May 2, and I needed help with the balance they wanted me to pay when they put the cancellation date on May 2. I contacted the agency again and asked for the office manager. I spoke with Daniel and he also told me he will look into it and I never got a call back or a resolution but instead today I got a bill that I owe them $9.11. I know $9.11 will not make me poor but why pay these multi millionaire companies because of their errors. Bottom line: YOU ARE NOT IN GOOD HANDS as their logo states this is actually one of the worst companies you can find. When I finally was able to talk to someone it was only for the person that answered to argue with me and threaten me with a collection disregarding the fact that I have cancelled on the 30th. You do not get better quotes having properties and autos together with this company. People should shop around for better quotes. You just need to invest time but it pays off, you save money which is better than paying high rates and getting HORRIBLE SERVICE.

Great Rates and the level of service was excellent Wendy explained all my coverages perfectly. I…read morewould recommend everyone to this agent.

unfortunately it's not possible to add a lower review than this. Service has been abysmal. Last…read moreminute threats to cancel my homeowner insurance or increase rates 70% because of a claim they didn't pay, raised my rates on my car insurance because they want me to prove my father in law no longer lives with us after leaving almost a year ago. Zero problem solving and creativity. Total waste of time and money. I easily found better coverage 20% cheaper with no hassle. AVOID this agency and Farmers

Very professional and thorough review of consolidating my homeowner's and car policies along with…read moreoptions. First class team! The savings was worth the switch too!!! Terry

Great service from Kyra Griffin fast and very helpful with all my needs and questions even at the…read moretime of closing. Makes me feel as if my questions are not dumb. Knows alot thank you for making our switch of agents good. Have a great week.

I appreciate the daily calls, text and emails to help me figure out new home insurance and car…read moreinsurance. Morgan was extremely patient with me. Thanks Morgan and your team for your help!!

Marcela and the Staff at Lupe Martinez's State Farm treat me like family. They are always…read moreconnecting with me about updates and support me via text messages to accommodate my needs.

Had this insurance for 17 years always was a hassle to make a claim always gave us the run around…read morewouldn't not be willing to work with customers even after being with them for over 15 years do not recommended

For the second year in a row, I had issues of incompetence with this agency. This time I was…read moredouble-billed. I called them immediately when it hit my checking account on July 1st. I was assured by the "agent" at this branch, my duplicate payment ($1,738) would be refunded in 5 business days. In a follow up to my follow up, I was told by Bristol West, that it was processed TODAY, July 9th. I get to wait 5 more business days (hopefully) to get my money back. The person at the agency said that she followed up daily on my issue. She must not be very good at her job. Farmers claims are very good. However, paying your bill is a hassle for you. It shouldn't have to be this way.

Carlos Aguilar with Farmers Insurance - Matthew Golden Agency was delightful to work with in…read moresecuring my home and auto insurance. He answered all my questions, explained everything clearly, and even called me back after hours for my convenience. The rates were much better than all the other agencies I had shopped. (wish I had found them earlier) I highly recommend giving them a call for your affordable insurance needs! Thanks so much Carlos!!