I was helped by Monica Pena and had a wonderful experience. She was able to give me all my options…read moreand took the time to listen to me and everything I needed. I highly recommend using them I felt like they truly cared about me and were interested in finding me the best coverage at a price that was right for me. 5 stars!!

David Vera is an excellent insurance agent. David is extremely professional and helpful. He made…read morethis the best experience for obtaining insurance. He went above and beyond in his attention to detail and to our needs. He responded quickly and efficiently!! Five stars every day all day!!

My father has been using James and his staff for many years, home and auto. I felt very comfortable…read moreusing their services from my father's recommendation. My father recently passed and Jonna has been nothing but wonderful. I know that I can count on her to help me through the decision making process in my best interest. Jonna also knew that I was struggling a bit and was very compassionate. I look forward to maintaining a relationship with James and Jonna as I trust their proficiency.

Great service. Very helpful and quick respond time. I had a hit and run damage but they helped me…read moreout perfectly.

I saw he was offering to help others on next door so I gave Jonathon a call as I was shopping my…read morehome and car insurance and he was super helpful got back to me right away and explained the differences in the policies I had missed and saved me money. He's very knowledgeable and easy to work with I highly recommend him.

1 Star Review I had…read morean interview with this agency and the experience was extremely unprofessional and disrespectful. Instead of conducting a normal interview, Rich Martin accused me of lying about my previous experience with State Farm and repeatedly questioned my background in a rude and aggressive manner. I even provided proof of my former employee ID and experience, yet the disrespect continued. I was also asked inappropriate personal questions about why I moved to Texas and whether I was "on the run" from another state, which was completely out of line and had nothing to do with the position. As someone with real insurance experience and a strong professional background, I found the interaction very disappointing. A job interview should be professional and respectful on both sides. Unfortunately, this experience was neither.

Rich was very helpful in getting our claim addressed when we experienced poor customer service in…read morethe claims department. I am very appreciative for his attentiveness and assistance!

I called this office on the recommendation of a family member who had had only positive experiences…read morewith them. I changed my insurance carrier and coverage to Allstate - specifically this office - after conversations with Christie Gasman. Christie was the catalyst driving my change to this specific office. She was professional, extremely helpful, enthusiastic in offering help and in my opinion, willing to go "the extra mile" to help. Here is the body of the email I sent thanking her: I can't express how much I appreciate your willingness to dig in and help with the insurance changes. I've been trying to institute. It would have been a miserable process without you and your help. I hope that the Allstate office has some idea of the caliber of employee they have in you. I found you to be generous with your time, personable, professional, helpful, and knowledgeable. You anticipate need, investigate options, and help without having been asked. I was a people manager for a lot of my career. It was in the ICU and Cardiology areas of hospitals rather than insurance, but I learned how to recognize employee excellence. I have been very happy that when I was referred to this agency- it was you who I received to work with. Thank you!

I posted a review about the lack of coverage knowledge and the exposure the agency created for me…read more The response from the Wiley agency eluded to "they can only work with the information they are given", suggesting that I did not explain my coverage issue with them. I have been in the insurance industry since 1983 as both a Loss Control Consultant and a property underwriter. I understand risk transfer and loss control very well. I also know what I don't know. The Wiley agency knew my coverage needs because I explained them very carefully, but it is easier to throw the former customer under the bus than admit they may have made a mistake. I explained very clearly the following: I have two cars in Texas with full coverage which my wife and I are primary drivers. My daughter is attending college in OK. I am on the title of the car she drives and she is the primary insured driver with Liability only coverage. I now have a company car. The scenario I asked to have covered was to give my car to my daughter to drive while she is at college in OK. All the cars are covered by Allstate through your agency. Your agency told me she would be covered in my car under the permissive use clause of the policy. (I'm a property underwriter, not auto or liability - refer to "I know what I don't know"). I thought I was covered. My daughter then had an accident in OK driving her soon to be husbands truck. I learned from the Allstate adjuster, the coverage follows the person, not the car. Allstate denied covering the damage to the pickup my daughter was driving when she had the accident because her car which she is listed as the primary driver has liability only coverage. OK, I get that. So I asked the adjuster about her using my car in OK full time under the permissive use clause. Permissive use is when your friend comes to town and you let them use your car with your permission. Having another primary driver is not permissive use, it's a new driver. You told me I had coverage when this clearly violates the terms of the insurance contract. My scenario of who owned the cars, who would be the primary drivers and where the cars were located and garaged was explained in detail to your agency. Your staff made a mistake. The made a mistake and REFUSE to admit they made a mistake. Rather, you continue to blame your client. I thought you were the personal lines insurance professional? Isn't it your job to make sure you know all the details? Look in the file, you have them. Funny thing is, your staff reached out to me after my 1 star Google review and asked what they could do to get me to recant or remove my review. Here's what you can do... be honest and accept responsibility. If your staff does not know what they are doing they should ask for help. At the end of the day, and insurance policy is a contract between the policy holder and the company. Had my daughter had an accident in the car in which I was listed as the primary driver, Allstate would have denied the claim under material misrepresentation and I would be stuck. Your agency is free and clear. I am sure your reply will be the same as the Google review, you can only do so much with the information you are given. You had all the details, your staff simply cannot handle and understand complex insurance placements. If you have a car and need to cover just you as a driver, your office is great at that. Beyond that.....

This company is more than helpful. I have received the best in customer service! Renee is honest…read moreand very informed. I will continue to do business here because of the excellent staff!

I so appreciate the expertise of the TD Ameritrade Woodlands group. The market is stormy and way…read moreout of my league. Renee is always patient in answering my questions and providing me with the information I need to make wise decisions.

I found the application process very smooth. Ana, was not only helpful in providing answers to my…read morequestions, but also very personable. She was able to provide the quotes and complete the process in a quick and efficient manner. Bob C

Keith and his team were phenomenal! Tiffany on his team provided great service and transitioned my…read moreinsurance over seamlessly. Long gone are the days when State Farm was too expensive. I was able to save money and increase my coverage. Great team & great experience!

Great service and great rates! I had such a smooth experience me and my son were insured within…read morehours.

Great office staff, they were very professional with helping me get the insurance and discounts…read moreavailable for my family.