Kathryn is efficient and quick. I began using her tax service about 2014 or 15, and have continued with her even though I live in another state. She's the best! read more

terrible customer service. I was referred by my old CPA Marlene. Tried to make appointment and I'm assuming the guy, her husband/asshat made that impossible. All I asked for was if I could have a consultation and set a time for that. He then assumed that I was demanding to be seen today in which I replied that I wasn't. He said that I can't help someone with and attitude. I have conversation recorded. All of this was caused from me asking legit questions. Guess he's too stressed for that. After he says he can't help me and hangs up the phone, he then proceeds to be more of an ass and thumbs up my email after conversation is over. Not a way to do business. I would still assume that Katheryn wouldn't approve of how he handled this. Maybe she can reach out as it seems that maybe her business is too large for her to handle but I definitely wouldn't allow this ass husband to answer the phone any longer. Could of had a new client with money. read more

Kathryn Martin was unprofessional and careless in her tax preparation services. She has low prices, but the quality of work is low also. You get what you pay for. read more

I'm writing this review with the caveat of "I should've known better" however, as the experts, I was definitely looking to them to advise us. This was actually our first time having someone do our taxes, we normally do them ourselves and always on time. When I made the appointment, there was no comment about not getting them done on time (the appointment was later in March). I dropped our information off and was then told, they won't be done on time but we'll just file an extension. Having never done that, I asked if there were any implications and told none and there was no estimation on when they'd be done. I hopped in my car and did a quick google on filing an extension and found no mention of paying interest or any negative consequence. Fast forward a month after taxes are due and we're told that our taxes are done and we'll owe interest because of the late filing. It's compounded daily and they had no idea how much it would be. While I can make the argument I should've known (it's the government after all) having never filed late, and having asked the question about implications of filing late, I would've expected to be told that we'd have interest to deal with. And, if I had been told that, I would've absolutely done them ourselves and just made an appointment for the following year to make sure we'd get them done before the deadline. No harm no foul. Given the lack of information shared I can't in good conscious give a positive review. If you're someone who normally does your taxes yourself and normally owes and normally pays on time, this is probably not the place for you. If you don't care about paying interest for late filing and have money to toss out the window, then you're a good candidate. The positive comment I'll make is that when I checked in, they did respond within 24 hours but there is no proactive reaching out, you will need to bird dog a bit. read more

Great staff. We dropped off our taxes and when they realized we would have to pay the IRS, they moved us up to the higher priority. Not expensive. Found them through recommendations in the Nextdoor app read more

Kathryn is so extremely knowledgeable, she takes time to answer all your questions and never rushes you. She is a wonderful and positive energy! The best part is if you have ALL YOUR ITEMS - you taxes are done before you even leave! Absolutely fantastic. Will recommend everyone to her. read more

Lovely group of people to work with on taxes! Very accurate and reasonable. I do not dread tax time anymore! Roy C. read more

"Rapid Tax Refund Service" Very helpful, efficient and friendly. Next year we will file our taxes again with Rapid Tax. Can't beat the expert service. read more

Answered the telephone with a person. Called back well within time frame she stated she would. Took time to answer my questions as a new client. Sent info, to help me organize myself before first meeting. WoW long time since I felt like I was the only client and special! I can not be more impressed with customer service! read more

Kathryn is great! Follows thru, takes time to answer questions, does great return, reasonable fees. Thank you for your great service!

Kathryn is Awesome. Has a lot of experience and will NOT miss Even 1 Tax deduction. She is VERY thorough and Smart. Takes the time to treat you like uou are her only client. I highly recommend her and her staff. read more

They are great, super easy to work with and quick. Also affordable and friendly. I've been using them for 3 years and will continue to. read more

TL:DR - I was told I'd be receiving a $1600 refund. Didn't hear anything for three weeks until I inquired when I was told I owed $767 to the IRS. They didn't enter $18,000 of self-employment income on my taxes. Because they'd not filed my taxes yet, Kathryn refused to call this a mistake. I took my taxes to a real CPA and ended up owing $199. Don't bother with Kathryn. Use a real CPA instead. For a few years now, I've been using Kathryn to do my taxes and I've referred others to her as well. This year, I realized what a HUGE MISTAKE I've been making in using her services. I received a call from her office in early March telling me I'd be receiving a refund of $1600. Great! Radio silence for three weeks until I sent an email asking when I'd receive the docs I needed to sign. That is when I received an email telling me I owed the IRS $767. WHAT?? I inquired about what happened and was told the person who called me had forgotten to enter $18,000 of self-employment income on my taxes thus making it seem I'd be receiving a refund. Again...WHAT??? I was then asked to remit $115 for the tax services and then I'd receive the sheet I needed to sign. I emailed stating that this huge mistake was rather disconcerting and that I'd like to request they waive the $115 fee. Kathryn emailed me back stating no mistake had been made since they hadn't sent my taxes out yet. I responded that I believed it was a mistake to tell me I was receiving a refund, then to be told not only was that not true, but I owed over $700. AND...they didn't bother to tell me about this until I inquired. No phone call to let me know of the mistake, no email. I had to ask with just about a month to go before the April 15 tax deadline. Kathryn wrote back with this statement. Verbatim: "My employees that do preliminary data entry are NOT supposed to inform a client of any results of a return until I have reviewed it and signed off on it. This is not considered a mistake, it's incorrect information delivered early. It's not a mistake since it never left our office nor was it e-filed or sent to you incorrectly." So it wasn't a mistake, but rather "incorrect information delivered early?" Sounds like a mistake to me. Here's the kicker - I took my tax return to a CPA who completed it and guess what? I owed $199. NOT THE $767 KATHRYN CALCULATED!! Quite a difference. The CPA went over my return, discussed with me things I could deduct and advised me on things Kathryn has never discussed with me. Now I wonder if the taxes I've owed in past years could have been avoided. Probably so. Do not use Kathryn. Go to a real CPA. It's totally worth it and can save you a lot of money. read more

Their voice recording, and everywhere else on the internet, states that they are open 6 days a week until 7PM. Took a Friday off work only to show up and see a paper sign stuck on the door that says "new hours Mon-Thurs". Emailed them to ask about their hours to which they replied "Mon-Thurs". Took another day off work to drive out there on a Wednesday only to be told "we aren't doing in-person returns right now". That information should have been shared in their email response! This is lack of attention to detail - plus paper signs and an office in the back of someone's house? Sorry, no way you're going to do any finance related work for me. read more

Where do I start? Kathryn is amazing, she truly cares about her clients. During my appointment Kathryn slowed the process down and explained to my husband and I the way things work with the new tax year. She ensured we were satisfied as to our write offs and actually told us what we SHOULD HAVE been including in our write offs to maximize our taxes. I will encourage anyone who is looking for someone who isn't tax season fee crazy to come here! Doesn't matter your location it's worth the drive! I've used her services after plenty over charges from our W-2s & several 1099s. Kathryn was more than fair on our price!!!! We will only file through Kathryn going forward. She also can do everything for you electronically (where we don't have to return in office for the next filing year) How convenient is that?!? Also random but she loves animals and she has a very special cat you guys should meet! read more

Kathryn has been completing my taxes for over 20 years and I haven't had a single negative interaction. She's always been responsive, timely, and patient. My parents started using her in the early 90's and now each of their kids (and spouses) use her. We love Kathryn and always recommend her to our friends. Couldn't be more pleased! read more

Kind, sharp, responsive, highly positive personality. Very friendly towards small business people and VERY client sensitive. We come from the DC/VA area and there was no one of Kathryn's quality in that area regarding level of skill and personality. 10 out of 10 read more

Kathryn has done our taxes for the past 2 years. She is knowledgeable, efficient, gives ample time at your appointment and she is very organized. We will continue to use Kathryn Martin for our tax needs and recommend her to friends and family. read more

I have used Katherine for years. I have referred all family members and friends and nothing but positive feedback. I wouldn't use anyone else. Very professional and knows her stuff! read more

Have used Rapid Tax for several years now and wouldn't dream of using anyone else at this point. Kathryn is fast, efficient, friendly, and incredibly knowledgable. She always finds ways to maximize our return and takes as much time as is necessary to get the job done. Have many friends and family who use her as well with the same results! read more

Kathryn is amazing!!!! We used her last year for the first time. We had 3 years of taxes that needed to be filed before the extension deadline and were panicked. We read reviews, gave her a call, and she had us come in an hour or two later. We were so grateful! There were many other companies that didn't want to give us the time of day, as we had 3 businesses and international taxes for each of the 3 years. I am so so glad that we stumbled upon her from a google search that day. She was very friendly, informative, and not the least bit judgmental towards us and our extreme procrastination. Kathryn gave us our homework and communicated efficiently throughout the next week as we scrambled to obtain everything needed for her. She was very patient and her prices are very reasonable. I could not have been more satisfied with her services and I tell everyone about her anytime tax conversations are brought up. I just emailed her our 2017 taxes and realized that I never wrote a review praising her company. It is well deserved and way past due. So if you are shopping for a new tax company use Rapid Tax! Kathryn is the best and we will continue to file with her company. read more

This was my first time to use Rapid Tax, it came recommended from my parents and a friend. She is very reasonable, they are very efficient at getting them done and I will use them again read more

We have used Rapid Tax for 4 years, with great satisfaction. Kathryn Martin has always provided us with personalized service when preparing our income taxes. She is efficient, prompt and very friendly. She has never made me feel rushed, always taking the time to answer any questions that may arise during my appointments. She has been available for questions/answers via email throughout the year when other tax questions come up. She gets high marks in our book, and we highly recommend Rapid Tax! read more

Kathyrn has been doing our taxes for about 10 years, which involves personal and small real estate LLC. She is up-to-date on tax changes and works to mitigate the pain of paying taxes. One year, I decided to "save money" and do our taxes. That was time wasted, since I may want that time back on my death bed. So I eagerly returned to Rapid Tax the following year and will continue to use them unless a flat tax gets implemented. read more