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    Caley Baillio - State Farm Insurance Agent

    4.2 (10 reviews)
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    Services - Caley Baillio - State Farm Insurance Agent

    Car and truck insurance

    Life insurance

    Homeowner or property

    1 More Service

    Vehicle

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    Recommended Reviews - Caley Baillio - State Farm Insurance Agent

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    3 months ago

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    9 months ago

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    5 years ago

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    3 years ago

    We are new to Texas and Derron, Kyle, and the office staff have been great helping us make the transition. We appreciate everyone's help.

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    3 years ago

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    4 years ago

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    4 years ago

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    5 years ago

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    4 years ago

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    12 years ago

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    Ask the Community - Caley Baillio - State Farm Insurance Agent

    Review Highlights - Caley Baillio - State Farm Insurance Agent

    Derron has been working with me over the years to make sure I have all the proper insurance coverages in place.

    Mentioned in 2 reviews

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    TWFG Insurance Services, Katlyn Brenneise

    TWFG Insurance Services, Katlyn Brenneise

    (10 reviews)

    We used this company for our insurance on our new home. They said the best rate and insurance was…read morewith travelers Insurance. We trusted them and went with travelers. I decided to do some more searching on my own and found statefarm to be cheaper and have more coverage. We changed coverage to statefarm. The statefarm agent asked them to cancel our service. Linda Sexton told him that we planned to make many claims and advise him against insuring us and they did not cancel our travelers insurance. We ended up on the phone for hours trying to cancel this service because they did not cancel it. Beware they are deceitful and liars and I have the bills and emails and everything to prove it.

    Bottom line Katlyn is competent and will get the job done right and in a timely manner. I was in…read morethe process of moving, purchasing a home and splitting house holds on the other side of the state. I filled in Katlyn's questionnaire and received a follow up call the next day. She asked questions to understand my situation and what I needed. What separates her from the other brokers is she offers advice to help you make a good choice and think about scenarios you may fail to consider. I also liked that the suite of providers she works with are reputable versus some brokers who may get you lower quotes but with companies that have poor consumer reports when that time comes to put in a claim. I trust her with my future needs because of my experience with her customer service. 1. Listens well 2.Offers solutions not just barriers 3.Proactively follows up 4. Plugs in well with your home buying team Did I mention she is pleasant to talk to as well! Save yourself the stress, stop searching and call. She'll help you keep Murphy at bay.

    Allstate Insurance: Travis Wiley

    Allstate Insurance: Travis Wiley

    (9 reviews)

    I called this office on the recommendation of a family member who had had only positive experiences…read morewith them. I changed my insurance carrier and coverage to Allstate - specifically this office - after conversations with Christie Gasman. Christie was the catalyst driving my change to this specific office. She was professional, extremely helpful, enthusiastic in offering help and in my opinion, willing to go "the extra mile" to help. Here is the body of the email I sent thanking her: I can't express how much I appreciate your willingness to dig in and help with the insurance changes. I've been trying to institute. It would have been a miserable process without you and your help. I hope that the Allstate office has some idea of the caliber of employee they have in you. I found you to be generous with your time, personable, professional, helpful, and knowledgeable. You anticipate need, investigate options, and help without having been asked. I was a people manager for a lot of my career. It was in the ICU and Cardiology areas of hospitals rather than insurance, but I learned how to recognize employee excellence. I have been very happy that when I was referred to this agency- it was you who I received to work with. Thank you!

    I posted a review about the lack of coverage knowledge and the exposure the agency created for me…read more The response from the Wiley agency eluded to "they can only work with the information they are given", suggesting that I did not explain my coverage issue with them. I have been in the insurance industry since 1983 as both a Loss Control Consultant and a property underwriter. I understand risk transfer and loss control very well. I also know what I don't know. The Wiley agency knew my coverage needs because I explained them very carefully, but it is easier to throw the former customer under the bus than admit they may have made a mistake. I explained very clearly the following: I have two cars in Texas with full coverage which my wife and I are primary drivers. My daughter is attending college in OK. I am on the title of the car she drives and she is the primary insured driver with Liability only coverage. I now have a company car. The scenario I asked to have covered was to give my car to my daughter to drive while she is at college in OK. All the cars are covered by Allstate through your agency. Your agency told me she would be covered in my car under the permissive use clause of the policy. (I'm a property underwriter, not auto or liability - refer to "I know what I don't know"). I thought I was covered. My daughter then had an accident in OK driving her soon to be husbands truck. I learned from the Allstate adjuster, the coverage follows the person, not the car. Allstate denied covering the damage to the pickup my daughter was driving when she had the accident because her car which she is listed as the primary driver has liability only coverage. OK, I get that. So I asked the adjuster about her using my car in OK full time under the permissive use clause. Permissive use is when your friend comes to town and you let them use your car with your permission. Having another primary driver is not permissive use, it's a new driver. You told me I had coverage when this clearly violates the terms of the insurance contract. My scenario of who owned the cars, who would be the primary drivers and where the cars were located and garaged was explained in detail to your agency. Your staff made a mistake. The made a mistake and REFUSE to admit they made a mistake. Rather, you continue to blame your client. I thought you were the personal lines insurance professional? Isn't it your job to make sure you know all the details? Look in the file, you have them. Funny thing is, your staff reached out to me after my 1 star Google review and asked what they could do to get me to recant or remove my review. Here's what you can do... be honest and accept responsibility. If your staff does not know what they are doing they should ask for help. At the end of the day, and insurance policy is a contract between the policy holder and the company. Had my daughter had an accident in the car in which I was listed as the primary driver, Allstate would have denied the claim under material misrepresentation and I would be stuck. Your agency is free and clear. I am sure your reply will be the same as the Google review, you can only do so much with the information you are given. You had all the details, your staff simply cannot handle and understand complex insurance placements. If you have a car and need to cover just you as a driver, your office is great at that. Beyond that.....

    Caley Baillio - State Farm Insurance Agent - homeinsurance - Updated May 2026

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