I met Mike & Shelly years ago and know that they are Honest, Funny, Hard Working and especially…read moregood at their jobs. I love the whole team Mike Powell Insurance. Keep up the good work!

Absolutely abysmal customer service. I do NOT recommend this agency, and I am a former client that…read morewas with them for almost 2 years. They will not get back with you about quotes or shops and pressure you to sign paperwork instead. It all began when I bought a new car. I called them and asked for a quote of how much it would cost to add my new car to my current insurance policy, as well as for a shop of the carriers they work with to see if they might be able to get me a better deal. They said they'd get back to me. I waited for a week and didn't hear anything, so I called once again. They said that somehow they had the incorrect VIN number and had left me a voicemail to let me know. (I never received a voicemail, and they had conveniently forgotten to write down the phone number they called me at, so there was no way to verify if they called the correct phone number.) I asked, once again, for a quote and a shop. They said they'd send me the paperwork to sign. I said no, I don't want to sign paperwork, I want a quote of how much it would be first before purchasing. They told me it was agency policy that I must first put my vehicle on my current insurance policy before being able to shop other carriers -- in essence, I had to buy insurance to be able to buy insurance, which is silly. In the state of Texas, your current auto insurance coverage is extended to your new vehicle if you're replacing an old vehicle on your policy for 30 days. (I verified this with Travelers insurance. The rep I spoke to at Mike Powell Insurance also admitted this when I pressed her.) I asked again for a quote and a shop, and the rep I was speaking with said she'd have to get Mike's permission to do so without adding my new vehicle to my current policy first (although legally, I was insured for 30 days, which had not yet expired). The rep called me back later and told me that Mike had given special permission for the quote and shop, but he also wanted me to know that it could cause a lot of "hassle" if I were to get pulled over or to be at fault in an accident in the meantime. (Still trying to convince me to sign paperwork, which I wasn't willing to do yet.) I then asked her how quickly they could get me a quote, and she told me it'd take a WEEK. I reminded her that I was on a timeline (30 days, remember?) and I needed the quote as soon as possible. She began to argue with me and I then reminded her that I had been asking for a quote for the past 2 weeks, and asked to receive the quote in the next day or two. She said okay, she'd put a "rush" on the request. Two days expired. On the second day, I called around 4:30pm to check on the status of the quote and spoke with the same rep. She told me that the agent to whom the quote was assigned had gone home for the day, they would come in at 9:00am the next day, and would then give me a call. I never received a call. Three days had now expired. Clearly, I was not going to get a quote any time soon. I called them again, and this time, I requested the paperwork to cancel my insurance. The receptionist who answered asked me why, and I told her that it was because I never received the quote that I had asked for multiple times. "Oh..." she said, "I'm sorry to hear that." She did not try to see if there was a way they could keep me as a client, or ask if Mike could give me a call, or remedy the situation in any way whatsoever. I called a different insurance agency and they got me a quote, as well as shopped with difference insurance carriers to get me the best rate, within 24 hours. I was very disappointed with the quality of customer service I received and strongly advise against using this agency for any sort of insurance needs.

I've been a client with Prodigy now for about 5 years. I have found them been responsive to my…read morequestiions and always looking to improved my insurance rates when my renewal periods come up. They have been proactive and if one person is out of the office when I have a question, there is always someone else in the office to step up and address my questions.

Great coverage & great prices! Nolan was very helpful in explaining & recommending most reasonable…read morerates for me. Very friendly and always available to address my concerns.

For the second year in a row, I had issues of incompetence with this agency. This time I was…read moredouble-billed. I called them immediately when it hit my checking account on July 1st. I was assured by the "agent" at this branch, my duplicate payment ($1,738) would be refunded in 5 business days. In a follow up to my follow up, I was told by Bristol West, that it was processed TODAY, July 9th. I get to wait 5 more business days (hopefully) to get my money back. The person at the agency said that she followed up daily on my issue. She must not be very good at her job. Farmers claims are very good. However, paying your bill is a hassle for you. It shouldn't have to be this way.

Carlos Aguilar with Farmers Insurance - Matthew Golden Agency was delightful to work with in…read moresecuring my home and auto insurance. He answered all my questions, explained everything clearly, and even called me back after hours for my convenience. The rates were much better than all the other agencies I had shopped. (wish I had found them earlier) I highly recommend giving them a call for your affordable insurance needs! Thanks so much Carlos!!

Highly recommend Kari Romano State Farm Insurance Team!! We were googling for the BEST STATE FARM…read moreINSURANCE in the Woodlands area and their business info came up. Found them when we were moving from out of state Oregon to Texas and it was the BEST decision ever!! It's hard to look anywhere else especially when you have been so loyal with staying with State Farm Insurance since age 16. That's a 23 year relationship!! I usually communicate with Irene and she is the best person to talk to in regards to any insurance claim, questions, advice, feedback, suggestions, etc. Irene is always so personable and a joy to speak to on the phone. :) I love how informative she is and is always going above and beyond for you! Irene is always very prompt with her communication either via phone or email. Thank you so much for your great customer service :)

I want to take a moment to recognize Lauren with Kari Romano State Farm Insurance for her…read moreexceptional service and commitment to finding the best solution for my needs. My situation was hopeless when I got the call from Lauren. From start to finish, she was professional, respectful, and incredibly helpful. Text, phone calls, emails, she answered all my questions. She handled my request with a genuine desire to help. Not only did she guide me through every detail, but her persistence also ensured I received the best coverage at a great price, saving me money in the process. Her approach was both respectful and efficient, and she truly went above and beyond to meet my needs. I highly recommend the team at Kari Romano State Farm to anyone looking for outstanding service with a personal touch. Please ask for Lauren because she is the BEST!!!

Absolutely the best service provider around I called the lot also, Mark came through with the best…read moredeal! Super thankful for State farm insurance!

I have been a customer of State Farm for 32 years. It's because of Jan that I refuse to leave. She…read morecontinues to deliver top notch service. I have been told that I could get cheaper insurance thru other companies, but I refuse to even shop around because I know I will not get the service that Jan provides to me each and every time I reach out to her.

Easy to get renters insurance on line and having Jared calling to confirm we were all good and have…read moreeverything that we need

Lindsey helped me with a policy for my Son! It's nerve wracking having to do something like this,…read moreand she made it so easy. She explained everything from the policy, price and coverage, and even let me select a date for the monthly fee!! TRUST her with your needs!!

I've had my insurance with this agency since 2019 and couldn't recommend them enough! Their…read morecustomer service is truly unmatched. Someone friendly is always available to help, whether it's answering a question, making a policy change or payment, or addressing a concern. What I appreciate most is how proactive they are with renewals. Every year, they shop my policies to make sure I'm still getting the best combination of coverage and price. If another carrier is a better option, they explain any differences in coverage so we can make the best decision for our family. If you're looking for an agency that is responsive, knowledgeable, and truly looks out for its customers, this is the one!

I've trusted Karen Ehlers Insurance Agency with my auto, home, and other insurance policies for…read moremore than 15 years, and I couldn't be happier with the service I've received. Their customer service is outstanding. Anytime I have a question, I get a prompt, knowledgeable response, and I always feel like a valued customer rather than just another policy number. What really sets this agency apart is that every year, before my policies renew, someone from their team re-shops my coverage with multiple insurance carriers to see if they can find me better rates or additional savings. They then take the time to call and explain my options. In my experience, that's a level of proactive service that's hard to find with other insurance agencies. Thank you to Karen Ehlers Insurance Agency for consistently going above and beyond. After more than 15 years, I can confidently say they are the best insurance agency in Montgomery County. I highly recommend them to anyone looking for knowledgeable, honest, and exceptional service. Call them at 936-828-2503 and you can thank me later.