I have been fortunate enough to have been treated with spa days at Complexions since I was a kid…read more I've watched the business grow and expand offering new services, and I now frequent both locations. I feel inclined to write this review after seeing some bad reviews, and I'd like to remind everyone how people are typically only encouraged to leave reviews when they are unhappy. Not to mention reviews are now used as weapons against businesses. My favorite service to get are massages, they have a great selection of unique massages and add ons I don't see anyone else offering. The amenities have always been clean and available- it's never over crowded. I appreciate the little things they offer, if you use their amazing shower they provide razors, deodorant, moisturizer, q tips and whatever else you may need for an after shower routine. Beyond massages I've done plenty of facials (love the hydra facials), laser hair removal and waxing. I hope to book a consult with the medspa soon! I've always admired Complexions from a business point of view, as I now also own a small business and Denise is a genius from this perspective! Her skincare line is admirable - and so refreshing! If you haven't given them a try I strongly recommend them. In an ever changing area they are such a staple for me, and I hope to keep enjoying visits for many years.

My husband and I were treated at Complexions Spa for four treatments over two different days. The…read moreenvironment was very serene and relaxing, and the treatment providers were very good and very professional. Unfortunately, the reservationist, front desk staff, and spa attendants made many mistakes, lacking a significant level of professionalism you would expect at a spa of this caliber. These problems included making a mistake on the second day with one of my reservations where I was sent a male instead of female massage therapist for a 1.5 hour massage. When I brought it to their attention, the massage therapist (not the front desk administrative person) offered a half hour massage with a woman instead of 1.5 hour to "fix" the mistake. I told them I wanted to speak with the front desk person and strongly objected to the supposed solution; they came up with an hour massage with a free add-on (hot stone massage). I had to work hard for this - they made things much more stressful than it should have been. They also told us wrong information about their tipping policies for certain massage therapists and made it really difficult to tip people, did not tell massage therapists to wear masks for both of us (which we had requested ahead of time and they had done the first day), had a cold spa attendant greet us who was suppose to make us feel welcome but lacked warmth and social graces, another spa attendant touched me repeatedly (which you do not do with out consent), etc. When the owner, Denise DuBois, called to talk about the numerous problems I had outlined in an email, she was highly defensive. I felt SO tense and uncomfortable with how she behaved towards me that even though she apologized for our experience at the spa and ultimately offered two free massages (for myself and my husband), I/we could never imagine going back there; we did not accept the offer. We do NOT ever want to go back there again. There was a significant lack of warmth and empathy for the level of problems and mistakes from staff and the stressful impact of this in real time and when discussed later - it was quite shocking. We have been to spas and all types of treatment providers in the U.S. and in Europe and have never been treated so unprofessionally by the administrative end of a business. It clearly comes from the top down and is very problematic. Added note: I have a friend who warned me against this place, because she had been there a half dozen times, and they made a mistake every single time with her reservation. When I told this to Denise Dubois, she wanted to know the name of my friend (talk about this request being inappropriate), and she found it hard to believe what I was saying (again, inappropriate). I was really taken aback; a professional does not do this. My friend recommended another spa in Saratoga Springs that she loves. I am going to try them.

I spent 45 mins with Linda and wished I had more time to spend with her. I went in expecting to…read morefeel better but I left feeling GREAT! I cant wait til my next visit. She is a healer and totally took her time on me. I have a hard time relaxing but she helped relax my mind body and soul.

I have to agree with the other review on BodySense. I'm the same way with a massage- tentative to…read moretry new places but I had a gift card I won at a silent auction. I too found it a little forward for her to ask that I fully undress. I normally leave my panties on and the therapists have always worked around this. But, also not being prudish I did as asked. I later regretted this. The massage started with 4 deep breaths where I felt extremely awkward. Then the tummy massage which I could have done without. The whole experience was terrible. I also wanted a deep tissue and not once did she find a kink and work it out like is normally done, and what I needed. Now to the really uncomfortable part that I hope by sharing keeps people away from this place. Normally a therapist is a little cautious when moving your limbs around and keeping the blanket in place as to keep a little modesty in the room. Not this lady. At the end I almost said something and walked out and regret now not doing so. I was laying on my stomach while she worked on my legs. My backside was completely uncovered while she had my leg in the air (while Im on my stomach) and rotating my foot. I know for a fact she had a good view of everything and couldnt help wonder if she was getting kicks out of this. I'm sorry- but it was just so terribly uncomfortable and odd. She was an older lady and I'd like to think not, but why on earth did she not cover my backside back up with the sheet?? Spend your money elsewhere. Stay away.

WHEN: Tuesday @ noon…read more I made an appointment with Shannon a month prior. The salon wasn't that busy at the time. Shannon and Alexandria staff are so welcoming. The salon is beautiful and big inside and outside. COVID PROTOCOL People who are vaccinated don't need to wear a mask inside the salon. There are different areas for hair/ makeup, nail area, facial/lashes/waxing area room. The salon was very clean. our nail technical sanitize and clean the mani/pedi areas after. SERVICE Excellent service! Shannon our nail technician and has been doing my family's nails for many years. We had to go back to Shannon for my nails to a special event. Shannon did an excellent job filing/ smoothing my callus, cuticles, nails. It did not hurt one bit. I've gone to many nail salons in California and I haven't encounter a technician whose as good as Shannon. She's very good with different types of nails, ANC, gel, regular polish, you name it she can do it. She's also very creative w nail art designs and give recommendations to nail colors for designs. I did both mani and pedi. Both regular polish. It took about 1.5hrs. Shannon was very thorough with the French mani w a twist design, she freehanded the nail tip which was impressive!! Shannon also does lashes, facials, waxing, bridal makeup, etc. I'm going back to her for a lash lift before I travel back home.

I love Alexandrias! Alex and Britney traveled to Saratoga Springs for my wedding day and I…read morecouldn't not have been more thankful. Not only did they make the whole morning relaxed by perfectly timing the day but they were fun to have around and made everyone feel so calm! I would recommend them to anyone. Most of my bridesmaids live downstate and have even asked if they'd travel (which they would!) Thanks again ladies! I'm forever grateful xo

I have always had a great experience with this spa. Chelsea is a great aesthetician and I love my…read morefacials. I recently went into purchase skin care and they had one of my products but not the other. I always like to buy local so when they offered to order the other product I was happy. I pre paid for my product and they said it would take about a week to get. I had to call two weeks later and it still had not come in. They were very suspicious saying " it is not their policy to accept prepayment for orders" which really made me uncomfortable. They said they needed to check with someone who orders products. Two more weeks go buy and I had not been contacted. I stopped into see the status and the product was on the shelf. Again the person was suspicious like I was trying to get a product for free or something. I would not have pre paid if I knew this was going to be a hassle. The gals who took my order initially were very pleasant so it was not all bad. I also understand that there are people out there who would try to get something for free.

I posted before, with a pic of the amazing job Dakota did on my hair. (Thanks again Becca for…read moregetting me in, you're awesome!) I just wanted to post how good it looks after 4 months.

Stopped with my daughter for an impromptu treat!! Welcomed with such positive energy and a welcome…read moreatmosphere- I had a full body massage and my daughter had a extraction facial both 60 min! We walked out talking about our next visit- professional, friendly and 100% worth every dime!! Go and treat yourself to self care !!

I went to Himalaya foot spa today as a birthday present for myself. I reserved a 90 minute deep…read moretissue massage for $85.00. It was a pleasant experience and the older gentleman has very strong hands. Almost too strong. But if you ask him to go a little lighter he will. When we got into the massage room he said I am going to give you two hours. I said what? He said I am going to give you two hours. I said, oh!! OKAY! While thinking about it I thought I am the only customer here maybe he would rather work than sit around, or maybe its because it is my bday. Or Maybe it is because I am a first time customer. NOPE to all. At checkout he said I owed $130.00 Well I didnt have that much cash on me so he goes credit card? And I am like wait $130.00 plus tip and he said yes. So I said No, I reserved a 90 min. massage for $85.00. He said he gave me two hours. So we went back and forth for a bit when the lady owner came out and pointing at the price board on the wall and trying to say in part english and part other language that yes it would be $120.00 and that is the correct price. She was pointing to a separate foot massage. I was like oh no you dont. I never asked for the two hours, i did not reserve two hours, I never changed my reservation to two hour massage. This is not ethical or good business. I am paying what I reserved for. $85.00 plus a $15.00 tip. Another man came in asking for a massage so the owner lady had to get him out of there as fast as possible so he would not hear what was going on. So, I was firm with the older man and said that I will pay what I ordered and reserved and handed him the cash with tip. He had a very mad look on his face. I then walked out the door.

I've been to this location several times and it is consistently clean, staff are friendly and…read moreknowledgeable and very willing to help! I have received both facial and massage and have been very happy, in particular, with the facials! Lauren is extremely helpful and knows what she is doing and I really have enjoyed every facial she has given me!! The location is small and it is a little weird to be in a strip mall next to urgent care but they do a great job of making you feel like you are really getting away.

I like to start off by saying the establishment is very clean and organized and the staff is…read morefriendly. However I think most would agree its the service that it is most important at least to me. I also like to mention i had facials by other estheticians and had a great experience. However I had a microbrasion facial done by Lauren at the wolf road location and during the service by my forehead area she removed a significant amount of hair this to me is unacceptable error and extremly upsetting. Customers are going in to relax look and feel better when they come out not to be missing a chunk of hair and feeling terrible. I dont know if she was having a off day or is not properly trained on how to do that serice but there is just no excuse as far as im concerned. I did bring it up to management who said they were going to adress it but I wanted to make patrons aware of my experience. After that I will never go back again recommend asking for Deb for facials if you are planning to join or get servces there.

I LOVE this place!! I go here for facials, manicures,…read morepedicures, hair cut & color, massages & Relaxing spa scalp treatments. I started coming here when Kelly moved here from Beaux Visage in Latham about 3 years ago. She gives the best facials!! It is a little bit of a drive from home but definetly worth the trip.

I went to Total Image yesterday, recommended by a very good source, and I was glad that I did. I…read moregot a massage and a facial, and it was just what I needed. The service was great from everyone who worked there. First I had my massage with Carolyn, and it was hands-down, the best massage of my life. There is nothing I hate more than a massage where you feel more tightness because they didn't work the spot enough or with enough pressure. She was sure to work thoroughly, and it paid off, I felt a million times better than when I walked in. Then I had a facial with MaryAnn, and she was excellent as well! I am a super nerd so I like to understand the process, and MaryAnn explained each step to me, why they use certain things, how it helps, etc. They also told us of several specials they are currently offering, or will be in the coming months, which is great considering how expensive it can be to pamper yourself! A great spa, highly recommended!

I came to Panache Spa through a coupon I got through Crowd Savings. I received a 1 hour massage…read morefrom Michelle, who was extremely pleasant and professional. Michelle was very good about communicating with me the entire time, making sure she was applying a comfortable amount of pressure in various areas. I've made a second appointment with her and I'm looking forward to it! I'd definitely recommend Panache to someone looking for a good massage!