please be aware they are only interested in stealing your application fees! i was denied with good credit and no evictions, etc! they told me to get a guarantor so i had my mom with exceptional credit report and profile and they still denied us blaming everything on "safe rent" first the rep stated that they pull from experian, then he said they dont pull from any credit bureau they are looking for rental scores not credit reports! but neither of us have evictions! basically they just stole my money! read more

Progress Residential - Real Estate Services Near Me - Charlotte, North Carolina

I just started renting here last month . It's raining and it's going to be raining for the next 3 days . I called because my roof is leaking the leasing company literally told me it's nothing they can do I should go and buy some buckets to catch the water.... I'm glad it was easy to get approved but the customer service is so trashhhh read more

THE WORST EXPERIENCE IVE EVER HAD WITH A RENTAL COMPANY. Nobody was helpful, nobody could answer my questions and the approval process is extremely difficult. They refused to refund my deposit or any fees that were charged. My lease is up In 4 days and they have proceeded to put me through loophole after loophole and do not care. The people I spoke to were polite and that's all I can say. I asked to speak to a supervisor and was put on hold for 30 min. I DO NOT RECOMMEND THIS COMPANY! Also they will not accept any paystubs and they don't have that listed anywhere on their website. Keeping my money and leaving me pretty much homeless because I trusted them through this process. Not to mention the address on Apple Maps isn't even their real address. Don't wasn't your time with this company. In my opinion they deserve no stars. read more

The staff and company is so inconsiderate of issues in the homes they are renting it's ridiculous. My husband passed away the day after I received keys. The company refused to allow me to cancel my lease which I was ONE day in and told my Casualty Assistance Officer from Headquarters Marine Corps that my husband had to be LIVING and relocating duty stations for myself, 1yr old and 3yr old to move on his final military orders. Maint. Issues: there were nails sticking out the entire flight of steps. I put a request in and it took over a week for someone to come take care of it. My 1yr old had to go to the emergency room for cutting her toe on a nail. I have had to follow up on numerous request and email their headquarters to get someone to come take care of issues such as shutters falling off the home, floor tiles sliding apart causing gaps in the floor, AC shutting off causing the home to reach over 85 degrees I was charged incorrect fees for the ENTIRE year when I constantly provided proof that I had renters insurance through my bank. Now that my year lease is coming to an end I have purchased a home and knew I was not renewing my lease with progress residential. I informed them via call when a young man constantly called to send the offer. My pre move out inspection was scheduled via phone by ANN on a Monday. When that Friday came no one showed up. And she said she must have forgotten to add it. So I had to wait home all day Monday for someone to show up on the new date. Just for that gentleman to be LATE well past his 2hr window as well! Now I'm on my last month of my lease and they are charging me $3,000 for rent when it's normally $1,700. They have added prorated rent past my lease date. Insufficient notice fees when I notified them and was told it was good enough but if I changed my mind I could still renew. These are some heartless, inconsiderate, unsympathetic individuals and I would not recommend anyone to this company. ALSO: there's a shutter still down from weather, I'm not even going to be surprised if they try and add that to charge me for since it's been 2weeks maintenance haven't come to fix it and I move out next week! Thanks for making this past year in your home a living nightmare Progress Residential ! Signed, Felicia Rorie 10949 Dry Stone Drive Huntersville NC 28078 read more

Progress Residential - Real Estate Services Near Me - Charlotte, North Carolina

Not good is an understand, Brutal is a better word. This was sent to their customer service, but they do not care. All about quick money. To whom it concerns: I like to speak to a supervisor. Your company needs to know how bad you are run. We applied for a home for rent. We did our best in our first time applying for rental coming from Chicago to North Carolina. My wife worked so hard, found the right place and she is in tears because of how you handled the situation. I must tell you, if I run my business and if I treated my customers with this type of follow up I would be out of business. Details which progressed: A few things were missing on the application, my wife followed up, she is very good at it, and no one told us about things needed. No one bothered to let us know that we you needed a couple of items. No one, because obviously its robots running your company, not human beings. We found out when we got a letter declined. Then my wife followed up and they said they now have it and will reapply with out an extra fee. Getting bounced to different people each call. Then we get a notice someone else got it. This is extremely bad customer service to put it nicely, with total disrespect for people, their lives and someone moving from another state. You let your automation determine things and obviously not perfected along with your people having terrible follow up skills. What we have as income, investments, we could of bought the place with cash: We own a house outright (750K) in South Carolina which we get $2800 a month, have more then a million in investments, we own 2 places we are selling in Illinois, I make 100 k a year but put 70 k down, my wife is a real estate agent, daughter has a job here and will get one there easy, already applied. Our daughters dad was moving in January and he has a pension and disability. I wont mention more income or investments we have and you decline us. Shameful. We don't qualified on just the rental income and our income, 4 people making money, wow. Of course not because your automation is flawed as well as your employees. I can tell you this you will be getting a barrage of social media announcement on what your company has done. You have no idea who I know and it will circulate for sure, rapidly. There will be a lot of people knowing about your company on my podcast. This is total disrespectful and your ownership group should be firing lots of people involved in this process. If they worked for me they be fired on the spot. I know you will send your typical PR letter, so go for it. You had no problem taking our money and giving no service. This is also how you make hundreds of thousands of dollars declining people, a big scam. I told my wife this is how you guys do business but she had faith in you because she is an honest good person, not like the people you have working on this account. Hope you love enjoying lives. read more

Below are graphic images of the actual letter I sent to PR which includes the images. Pasted below is the actual text: Date: 3/8/2020 To: Jonathan Alejandro 602-567-0839 jalejandro@rentprogress.com From: Travis Haymore REDACTED Concord, NC Re: Tough Year with Progress Residential Mr. Alejandro, Let me start off by communicating to you that we have had an absolutely horrible year with Progress Residential. Please allow me to explain further: We started out in 2019 by requesting to have our garage door opener fixed as it stopped working. A technician/maintenance person showed up and worked on it for a bit. Had to go get some other parts and returned. They purchased new remotes for us which was nice but only one of them worked. They had failed to program the other and the door wasn't fully functional. The outside keypad had stopped working after your technician finished his work here. We had to pay an electrician to come out and program the other remote and to this day the garage door still doesn't work as it should. The outside keypad still doesn't work and even from the inside we have to press and hold the switch on the wall to get the door open. Later on I had requested more maintenance on the door knob to our downstairs restroom and to repair our mailbox that had fallen over. We were in for a real surprise with the technician who came out for that. He attempted to tighten the door knob but cross threaded a screw and left sticking out about an inch (see image). What made matters worse was that the head of the screw he couldn't get seated correctly was stripped and left a sharp piece of metal causing my wife and myself to rip flesh from our knuckles as we attempted to use the door know. Nice, right? During the same request, your technician 'fixed' the problem with our mailbox:(See picture) Pretty handy work, right? This has made us feel as if we live in a ghetto. Not exactly the standard I expect or pay for. Later on we requested a technician again as we had a leak under our kitchen sink. The technician came and attempted a fix. Again and again and again. Nobody seemed to be able to find or fix the problem. They did replace the disposal as the water was leaking from the bottom. However, that night a flood of water came from the pipe as the technician didn't tighten the pipe to the disposal. All in all, we had 10 different request's on the leak alone. Ten/10!!! After the last event, we hired our own plumber to address the issue and we haven't had an issue since. The last Progress Residential Technician and supervisor who came out for the sink seemed to be great guys as were all of the technicians you sent out. I even showed the supervisor the door knob fiasco and the mailbox trash. He was kind enough to fix the doorknob. I lent him a small pair of Channel Locks to assist his efforts as he didn't have anything that could get in that tight of a space. He also seemed appalled at the 'work' done on the mailbox and promised to have it fixed. That was a few months ago. I've not seen him since nor have I seen the Channel Locks I lent him. Not a big deal as I have since replaced them but this speaks volumes about the quality of service we get as your customers. For such a large organization, you may want to work harder on the customer service part? The comments on the web and in the forums really speak to what I have experienced. And Progress Residential wants to raise our rent? Are you serious? Travis Haymore Please note that the garage door issue has partially been fixed. I have been told the mailbox will be replaced and the door knob was fixed. Albeit late but nevertheless......PLEASE BE AWARE OF THIS COMPANY. Read the reviews. read more

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Rude, and what's 600 for pet fees(high but not the end of the world) AND 75$ a month for 2 small wiener dogs added on. Told them that 2,600 ) (2 years) is crazy for 2 small dogs I said they could chose. Because we wanted to use them. And nope not a budge. Don't go with this company they only want your money!!!!!! ( was in contact for 6 MONTHS WORKING ON THIS) can't give them less then 1 Star or I would. read more

Stay away from these people. They are not trustworthy. Check the many, many other one star reviews. You send them money they will keep it after asking you to provide information showing you have 12 months worth of rent in your checking account. Others have suggested this is a scam and I believe it's true. Run away now before you send any on your hard earned money. read more

Terrible customer service, cannot reach anyone that could help, keep on getting passed along. I applied for a home rental and was denied based on some judgement that appears on my credit report since 2016, insead of them telling me I have been running around like a maniac trying to figure this out. come to find out that this should NEVER have been in my records and I now have a court date of January 4, 2022 to get it turned around. something that could have been resolved with the proper documentation. Now I'm fighting to get my $250.00 deposit with little response from them. read more

I gave them over 60 days notice of move out and they LOST my notice. They never followed up with me and never asked for a forwarding address for my security deposit. I had to reach out to them when I hadn't received any move out information, I had to reach out to them when they charged me month to month rent because they lost my move out notice, I had to reach out to them when they didn't ask for a forwarding address for my security deposit- they just told me they sent it to my last known address what sense does that make? I spent hours on hold with them, their customer service is a joke. It's been a full time job trying to get in contact with them and get my money back! I still have not received or heard back about my security deposit. Do NOT move into a progress residential home, even if I was not a homeowner now I would never rent through them again!! read more

Absolutely awful slumlords. Never show up for repairs unless you really get on them about it and when they finally do show up they do a terrible job. Jacked our rent up $400 in three years and wanted even more before we moved out. Act like there doing you a favor and don't appreciate customers at all. Run far far away before ever renting from these guys!!!!!!!!! read more

Looks like we to have joined the LONG list of frustrated, unhappy, customers of Progress Residential! Moved her into our Progress Residential property 11/25/21 and from the start had a "grocery list" of issues, concerns and disappointments with our Progress Residential property. That list stared at (7) issues then rapidly grew to over (12) issues ranging from missing cabinet knobs to improperly installed bath shower fixtures to mold issues and appliances never installed before move in date! Progress Residential is very poor with communication and customer service. They make the residents feel as if THEY are the reason they are experiencing these ISSUES. Operations is poor, their PROCESSES are "broken " they play games, and always blame "other departments" for their lack of attention to detail wIth what are mostly very simple tasks! Technicians are usually unprepared to resolve work orders and usually do not arrive to proactively help the residence. They typically have an "I don't care" attitude and are never going to go beyond what is expected of them past the work order that were assigned. PROGRESS RESIDENTIAL IS NOT A COMPANY OR SERVICE I WOULD RECOMMEND. read more

My family moved into a progress residential home in April of 2021. It was a quick move due to old rental being full of mold and my family having high levels of toxic mold in our bodies. They did an inspection prior to move in which shows picture of leaking pipes in master bath. At 11pm on move in day I went under the bathroom cabinet to find a flood and large amount of mold covering all sides of the cabinet. Water had flooded under the flooring and damaged the molding in the master bath, hallway, 2 bedrooms hall bathroom hall closet and living room. I contacted progress residential the next morning. They didn't see it as an emergency and scheduled for service guy to come out in 2 days. When he arrived he said he can't fix it. The leak filled a 12 quart pan every 1 1/2 hours. This leak went on for 10 days. I consistently called about fixing the leak and water damage. I had mold growing on the base boards and had to scrub them clean because progress wouldn't take care it. Needless to say this caused my mold toxicity symptoms to flare up and I ended up in the emergency room with a 103.5 fever and bronchitis. In June I finally got them to come out and evaluate the trim which read 26% and above moisture readings. Jon took pictures of readings and forwarded to progress. They did nothing. It has been a constant struggle to get someone to take the water damage serious. I had an environmental specialist evaluate the house and she took picture of the damage and took readings on the house. Her report stated that the walls needed to be removed 4 feet up and floors needed to be pulled up. Reports with pictures and lab results given to progress residential. They still ignored and 2 weeks ago closed out the case. I called the next day to have the case opened again and a manager finally came out. He took readings and now most of the house is reading at 17.5 % or less so they are saying they won't fix it. They ignored the fact that Jon their service guy took readings 7 weeks out from the water damage at 26% and above which I watched him take the pictures and attach and send to service manager. And also ignoring the fact that I had mold growing on the base boards in my sons bedroom. Service manager returned today and put a home in the bathroom wall higher than the floorboard where the water damage was and said it was fine. He did take out trim work from bottom of vanity which had mold on it and on interior wall in the corner. Also can't forget the fact that all 3 faucets were leaking when I moved in and both bathrooms had mold under cabinets. They used regular spray paint and sprayed over mold damage in the kitchen and hallway bathroom, now the cabinets smell so bad. I start coughing hours after being under the kitchen cabinet. I hired the Mold Law Group who is getting reports together for the other house I moved out of and have a feeling I will be adding this house to the lawsuit. I'm suppose to start mold detox soon and I can't start program if I'm still in a moldy environment. So disappointed in this company. Their secretary told me they would only look at the bathroom wall that registered over 18%. I told her it all needed to be remediated. She said "apparently we are not going to make you happy so we will let you out of your lease to move somewhere else." It was expensive to move into this house and it has everything we need in it. I just want the water damage fixed. And don't forget the fact that rent has went up another $200-$300 a month more for the same type of house since April. There is more but this is the short version of the difficulties I am having with them read more

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Extremely disorganized company where it's impossible to get ahold of anyone. None of the employees have any idea what's going on and it's not possible to talk to a manager or escalate an issue. Progress had me pay a $300 holding fee for a house that wouldn't be available for a month. Then a few days before I was supposed to move in, they told me it wouldn't be ready for another 2 months with zero explanation when asked what happened. Someone else will be moving into my current residence since I was planning on moving out, so I'm scrambling to find a different house to rent. Obviously I will start working with a different company. I wouldn't wish this stress on anyone else. read more

This company is listed under the ones that don't do credit checks but they absolutely do. My roommate and I have lived in the same home for 6 years my license shows I have been here the whole time though when my roommate moved out recently and I tried to take over as primary I was denied. They would not even let me pay a higher deposit. I have 45 days to get out after 6 years of living here. read more

By far the worst company. i wasn't able to make my very first payment online due to "technical issues" so they told me to mail in a cashier check. I did and then they tell me that it came back NSF. I'm like that's not possible with a cashier check. So I go to my bank and they printed out a copy of the check that Progress Residental cashed. I email and called this company to get the issue resolve. They just wanted another cashier check. After 4 months of dealing with this now they suing me for like 4 months rent. No eviction but suing me read more

Worst company I've ever dealt with. Shady, deceitful business practices. If you have any other choice, DO NOT rent from this company. I reserved a property three months in advance of an interstate move. I was repeatedly assured by Progress that we had the property only to be informed via text message two weeks before moving that the current residents of the house (that they committed to my family) were not moving out. I was provided no logical explanation. I certainly don't wish anything against the current residents, but is all horrible business practice by Progress Residential. This has left my wife, infant child, and myself with the prospect of being homeless due to the very limited inventory of decent rental homes available where I'm moving. read more

Not the best rental company. Very difficult to get ahold of to get results on anything. They raised our rent by over $100 in the middle of a pandemic. Maintenance requests take longer than they should. I would avoid renting from them if possible. read more

RUN RUN RUN ! This is the worst company I have ever encountered . Not only do they have no idea what they are doing , they are scammers . I had to hire a lawyer to rectify their mistake . No one calls back , rude employees, incompetent staff. You are better off living in a van by the river then in one of these houses . Not only are they run down and disgusting, they have zero clue about laws in the states in which they rent . Do yourself a favor and look elsewhere . They are a nightmare read more

Horrible service and experience with this company! We moved in May 19th and have had AC issues almost weekly! Current temp inside is 79°. The house didn't come with screens for any of the windows and they refuse to fix the AC properly and give us screens for airflow when it stops working! I would not recommend renting from them! read more

I had an all around terrible experience they told me I was approved and denied twice and which sounds crazy because of the way I uploaded my ID I was denied went back in up loaded it correctly and was approved mind you they DO NOT CALL like most places they only email red flag number one !! So now I'm approved and they give me a run down it's already $300 paid holding fee and application asking $4300 all wasn't due immediately it was 7 days before move in so I had time submitted $2550 for them to withdraw from my account being the other options the fees were ridiculous!!! I check my account days later it shows they tried to take the funds but because $4 was missing it went back so I thought being it was being drafted out whatever was suppose to be there was on me and you know like most things it's up to you or your account will be in negatives if what I'm saying made since .. so once I saw that I immediately resubmitted another payment for it to come out immediately don't you know these people sent me a email stating my account was closed due to NSF and I was placed on a DO NOT RENT LIST I attempted to reach out the agents hung up on me and ones who approved me originally stop writing back in email .. I still don't get it I had one person reach out and she said when you are drafting funds whether it's there or not it's coming out and it's on you to make sure your account is in good standing .. she was unsure why and what happened also but they get this rating because after I resubmitted the $2550 the funds came out but they booted me from the payment login in and shut down my access to anything so I had to call .. a agent argued me down that I forfeited my rights to the funds being it was a NSF I'm like you sound crazy !! She refused to let me speak with a supervisor that I asked for 3 times and then turns around at the end saying the money is in limbo blah blah blah you have to contact your bank to dispute luckily my bank was understanding but the hassle to rent and get explanations of anything is why they deserve this poor rating I'll be posting on the BBB also because all I wanted to do was rent honestly I didn't deserve the hassle read more

If you like waiting months for your money to be returned to you, and getting the run around, this is the place for you.... oh and being put on hold for literally about an hour. I paid $500 to 'hold' a house plus a $90 application fee. I was called back pretty quickly to be told that somehow there was a glitch with there system that the house already had a hold on it. Okay I get things happen, I was told the money would be returned to me. The money was taken out of m account the next day. It's literally been more than a month and I still have not received my money. William Piver does not know what he is doing and told my wife incorrect info. It seems like he was just saying things to get us to stop bothering him. I'm literally on speaker with this company(on hold for 15mins now) as I write this review and have already been hung up on once. Once I get my refund(if that ever happens) do I get a refund for all the time I have had to waste? If I was a millionaire I might not mind but $590 is a lot of money for a family. If I was a month and a half late paying rent, I wouldn't have a place for my family to sleep. This is ridiculous. I don't get how companies can get away with this. To PR, even if the address would have been right. Your company took ridiculously long to return my money that you had no problem taking out of my account less than 24hrs and then when I contacted your company, no one even tried to help. It was let me pass you to someone else. No one was really mean but the lack of concern was very disheartening. read more

Awful Residential service. Negative stars should be made. Absolute joke of a company. They harrass you endlessly, soo many move out fees youre basically robbed out of your security deposit. Keep driving if you see this company advertised they are awful read more

Esta compan es terrible,traten de no usarla.el servicio es malo,los agente te tratan como si ellos siempre tienen la razón,totalmente rudo y no professional. salí a tiempo de la 113 wood bend court en Clayton,complete un año y nunca me devolvieron el depósito. hise todo lo indicado y como quiera se quedaron con mi dinero. read more

Do not rent from this people ! We rented for 3 years with them and when something wrong was happening in the house they would take forever to repair there were times where they wouldn't even fix thins and now that we decided to move out the want to charge us extra 1,500 and they took our 1,350 secure deposit saying that we left the house horrible and the funny thing is that not even a month after we left they had new people! I sent them a letter saying we wasn't going to pay nothing and now they are sending us to collection !! DO NOT RENT FROM THIS TRASH ASS PLACE read more

Cant no wait to move!!! This company doesn't give a shit about its renters. Move in day the house was FILTHY. Mold in the dishwasher. The wrong caulking used in wet areas (literally comes right off as you clean) and the nickle and dime you for everything that they can! I was charged $30 for air filters when I moved in and when I didn't get the filters I questioned it. They told me they put it in for me before I moved in - air filter is dated 4 months before my move in date! The previous renter obviously paid for it as they charged you $10/month to send them to you quarterly. The house looked completely different than the photos and the maintenance around the house was shotty at best. Grass was almost 3 feet tall in the backyard! I had to have my dad come by to fix the dishwasher and the garbage disposal because if I asked them to they charge you $100 for any service request. On top of that, I recieved 4 HOA violations within the first 3 months of living there. The roof needed power washing? Driveway needed power washing. But the house was given to me in this condition. So now it's my problem to fix and they charge you $45 every time they notify you of a violation. $180 out the window with I'm sure so much more to come. Will be terminating my lease early and cutting my losses read more

We had a great neighbor. Unfortunately, this company decided to go up on rent DURING the COVID crisis. Our neighbor who is a teacher and single mom of two, one who is special needs, had to move out because of the price continuing to go up. Very disappointed in this company and their values and ethics. read more

The LOSO Walk development in Charlotte is managed by Progress Residential. They are the worst. Parking is a complete nightmare. There is not enough parking for all the residents. People are parking on sidewalks, lawns and even the middle of the street. God forbid there is an emergency, fire and ambulance won't be able to get close to half the units because of the bad parking blocking the street. both of my cars were damaged becuase parking is so bad people will squeeze into small spaces and leave half there car sticking out into the road making it impassable. The dog park is a mud pit with a fence around it. HOA rules for no commercial vehicles or pit bulls are not enforced. Dog poop all over. Dog doo waste stations installed are rarely emptied and there are literally 50-100 bags of poop on the ground next to the overflowing waste can. Units that were rented out in June 2022 still have AT&T fiber or Spectrum Cable lines above ground as tripping hazards. The residential relations manager, who claims to walk the property twice a week, is non responsive to emails and phone calls. She says there are no complaints but everyone in the development I talked to is very frustrated with the parking situation and the general upkeep of the common grounds. For a brand new development, it's looking rough already. On the plus side, the units are new so they look ok on the inside. The appliances and heating/AC are new. Most of the residents seem to be 20 somethings, fresh college grads or young couples. Avoid any property managed by Progress Residential. read more

Progress Residential - LoSo Walk is a new rental community in Charlotte. Progress Residential manages all the units. They have a million excuses, no solutions - Real Estate Services Near Me - Charlotte, North Carolina

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The Townhome is new. Progress bought the property. I have only one experience with the maintenance. I have a plumbing issue and reported it 2 weeks ago. They have not called as promised, I called them and they promised to send someone out same day. 5 days later still no contact from them. Based on this experience I hope nothing major happens. Will see read more

I am Moving out of my Progressive home after three years next month. I had a pre -exit walk thru with Progressive employee Dale Smith last week. Although the Progressive office e mailed me the list of things that I needed to do. Dale took the time to walk the house and answered all of my questions. Very pleasant experience. Dale was very knowledgeable and professional. Thank you Dale read more

I have been renting from this company for a few years now and I cannot say enough good things. I recently worked with an agent named Ashley who was beyond helpful. They are always available to answer any questions that I have and always willing to go above and beyond to find the perfect home for me. read more

I thought they don't do credit check but I was denied because of my credit... I even had to get co signer and was still denied.. :-(

Do whatever you can to avoid renting from this company! Take the reviews you see here to heart. They make an insane amount of administrative mistakes, then act like you are asking the world of them to fix any issue that they caused. As soon as you submit your notice to vacate instead of renewing with them, expect to be treated rudely and with no consideration of your time or money. They mistakenly accepted our $1400 deposit for a house they already rented to someone else, then proceeded to take weeks to get that money back to us. They asked us to pick a specific date and time for a move out inspection, didn't show up, re-scheduled, didn't show up to the second one, then flat out lied to one tenant and claimed the other tenant agreed to just leave the keys at the house so they could get to it whenever they had time. I emailed about the above situation since I was upset about missing work twice in one week, never received a response. Then they mailed my security deposit in a check to the house I used to rent, the one I was receiving my deposit back for and no longer live in.... seriously?! The solution I was offered was to wait until the check gets mailed to the house, sent back to the post office, sent back to Progress, then they will re-send to the correct address. Another mistake made by them which they are in no hurry to correct. Can you imagine if I sent my rent check across the country instead of to them then tried to tell them it'll eventually get corrected and they'd have it in a few weeks? Yeah right. Do not give this company your business if you have any other options. read more

I am a realtor and they have not paid my commission. I have been trying to request it for 3 months. I have called and left voicemails and sent numerous emails. No one will respond. When I call the 800 number, no one has a supervisor to speak to and no one is available. I will never be placing a renter with them again. Worst experience ever!!! Brenda, the MLS Supervisor, has not responded to my messages (voice mail and email). read more

Recently applied to rent a house in Matthews and they said application was not accepted when we have more than enough income and credit is good. So not sure why we were turned down but they had no problem keeping our money. Have called numerous times and have been on hold for more than 30 mins. An explanation as to why you rejected the application at the bare minimum would be great considering you keep the fee we provided! Please do yourself a favor and don't waste your time dealing with this group! Seems like they are just taking peoples money. read more

Absolutely worthless customer service. I've been on the phone between them & a company they use for 4 hours; they keep telling me to call the other company, other company keeps telling me to call them, and nobody can give me any answers. Phenomenally terribly experience. read more

Progress Residential took over the management of my home from another property management company less than a month after my lease started. The original property management company was very reputable. Had I known that I Progress Residential would be my landlord and now property manager, I wouldn't have signed my 2-year lease. I consider it the ultimate bait and switch. Fast forward and I am mid-lease. Late on Sunday night only 5 days before rent is due, I received an email stating that they required proof of Tenant's insurance within 5 days with very specific requirements including adding Progress Residential as an "Additional Interest". If we did not comply within 5 days (by the 1st of the month when rent was due -- how convenient), then we would be forced to purchase tenants insurance from "Effective Coverage" for 10 bucks per month. I forwarded my Tenant's policy declaration to them immediately because I refuse to pay Progress Residential another dime than I have to -- and never mind the fact that they are forcing this change unilaterally mid-lease when my lease has no such requirement -- only requires that I have Tenant's insurance -- no mention of an "additional interest" or liability amounts. I received an email from Effective Coverage that my proof of insurance was not approved because I didn't have Progress Residential listed as an "additional Interest". So I call up my insurance company and they were happy to add Progress Residential on as an "additional interest". However, I am fully expecting to still be dinged 10 bucks per month because really Effective Coverage has a clear conflict of interest in being the sole approver/denier of 3rd party proof insurance declarations. If they can find a reason to deny the proof of insurance, then they have yet another captive customer. And even better -- a captive customer who they would NOT be required to pay ANY claims for because they would be subordinate to our regular insurance coverage. I don't mind the requirement as much as how it was done. It was done mid-lease and is, in effect, changing the terms of the lease -- so probably not legal. AND they only give 5 days to respond during a week prior to a major summer holiday when many people are already on summer vacation. That TELLS you that they are trying to cram tenants into this illegal scam. read more

If i could give it negative 5 i would. My family has been in this home for 5 months now with a fridge that doesn't even work, electric system that does not pump heat. When we try to get in contact to fix this, they barely respond to our calls. When they have responded they come attempt to fix the problem but days later same issue. Paying 2145 a month for this too. Waste of money. Save your energy and Time. Almost forgot, they lie to all the time, just today they said they get in contact with me with 2 hours, its been the whole day. this company shouldn't exist. read more

All the bad reviews are right and idk why people are reviewing Kody when he doesn't do anything for you. He has nothing to do with the leasing company and he was horrible and lied to us. We haven't even been in this home for 30 full days and we have no had a freezer that works. Had to buy a deep freezer for the garage. And they keep giving us the run around. Perry is the most useless maintenance "manager" ever. Doesn't know a thing. Communication between staff members is clearly none as they ask and say things that make it clear they don't. And our AC isn't working. We have had to submit serval requests. And three different service people have came to service the AC and it still isn't working. We get told people will call us back and they knew do. Want us to borrow a fridge until ours "maybe fixes it self after being unplugged for 7 days" after the GE tech stated it just needs replaced. We have paid them almost $10K in less than a month and this is what we end up with? Run!! Ignore the "good reviews" as idk how they happened. We were hopeful to have a good experience and trust me. I'd be almost willing to go broke to move out and break my lease at this point in less then 30 days. Run. Run. Run. Oh and Liza isn't helpful, Shannon isn't helpful no one is. No one had helped at all clearly as we have no answers and our issues are still in the same exact condition. Save yourself a headache and money. Edited 4/19: See below response they can't even read and communicate via text well. The response says microwave. My review clearly states a fridge. And we were able to get an HVAC guy out on Easter but can't get a fridge fixed or replaced in over three weeks. As of now both are still not fixed. Supposedly fridge is being replaced waiting to hear from company who is set to schedule delivery. So many people have called us 30 mins before they are scheduled to show up and that's how we find out so I have a feeling this won't be any different. And the HVAC guy said he needs approval to fix what's wrong with the HVAC so I am sure that will take another month. Will be emailing the fool who responded below but as you can see he didn't even read it fully. Pray for us. And I'll pray for you to find someone other than progress to rent from. Edit 4/20/22 Someone keeps contacting me asking about my microwave which as you can see we never had a microwave issue so that speaks volumes of itself. These contract companies that they work with are just as awful. This company that is supposed to be delivering our replacement fridge almost a month later after two days of talking to someone about trying to schedule a time to deliver it gave me the entire run around and they lie out their teeth. The guy told me he cannot give me any different time frame than 10am to 2pm. I told him no one would be home and he said we will try to make it later for delivery the next day at a time I'd be home. Called today after hearing different information to just be told I was never told that. The manager at this delivery company was rude and they back up their lying employees. Then all of a sudden when they say they can call me 30 mins ahead of time I asked why no one told me that when I said I work 15 mins down the road and can leave work to meet then as to avoid a head ache of these phone calls the last 24 hours the manager was stupid in continuing to repeat herself about a 4 hour window and then hung up on me. I promise whomever is reading this that myself and my boyfriend are very, VERY reasonable people and all we have ever expected was at best clear and consistent communication and that has never happened not once. Not with ANYTHING. Bottom line, please safe yourself the headache. In all my years renting and my boyfriends time renting we have NEVER had this horrible of an experience. We should have bought a house as the perks of leasing is clearly not available with progress. RUN people RUNNNNNN!! read more

After continued complaints about inconsiderate tenants, smoking, loud cars, unkept yard, they take no responsibility for taking action to rectify the situation that affects the whole community along with immediate neighbors. Communication is poor, it's difficult to reach someone to pose a complaint and there is no response or action taken. read more