This company is listed under the ones that don't do credit checks but they absolutely do. My roommate and I have lived in the same home for 6 years my license shows I have been here the whole time though when my roommate moved out recently and I tried to take over as primary I was denied. They would not even let me pay a higher deposit. I have 45 days to get out after 6 years of living here. read more

By far the worst company. i wasn't able to make my very first payment online due to "technical issues" so they told me to mail in a cashier check. I did and then they tell me that it came back NSF. I'm like that's not possible with a cashier check. So I go to my bank and they printed out a copy of the check that Progress Residental cashed. I email and called this company to get the issue resolve. They just wanted another cashier check. After 4 months of dealing with this now they suing me for like 4 months rent. No eviction but suing me read more

My family moved into a progress residential home in April of 2021. It was a quick move due to old rental being full of mold and my family having high levels of toxic mold in our bodies. They did an inspection prior to move in which shows picture of leaking pipes in master bath. At 11pm on move in day I went under the bathroom cabinet to find a flood and large amount of mold covering all sides of the cabinet. Water had flooded under the flooring and damaged the molding in the master bath, hallway, 2 bedrooms hall bathroom hall closet and living room. I contacted progress residential the next morning. They didn't see it as an emergency and scheduled for service guy to come out in 2 days. When he arrived he said he can't fix it. The leak filled a 12 quart pan every 1 1/2 hours. This leak went on for 10 days. I consistently called about fixing the leak and water damage. I had mold growing on the base boards and had to scrub them clean because progress wouldn't take care it. Needless to say this caused my mold toxicity symptoms to flare up and I ended up in the emergency room with a 103.5 fever and bronchitis. In June I finally got them to come out and evaluate the trim which read 26% and above moisture readings. Jon took pictures of readings and forwarded to progress. They did nothing. It has been a constant struggle to get someone to take the water damage serious. I had an environmental specialist evaluate the house and she took picture of the damage and took readings on the house. Her report stated that the walls needed to be removed 4 feet up and floors needed to be pulled up. Reports with pictures and lab results given to progress residential. They still ignored and 2 weeks ago closed out the case. I called the next day to have the case opened again and a manager finally came out. He took readings and now most of the house is reading at 17.5 % or less so they are saying they won't fix it. They ignored the fact that Jon their service guy took readings 7 weeks out from the water damage at 26% and above which I watched him take the pictures and attach and send to service manager. And also ignoring the fact that I had mold growing on the base boards in my sons bedroom. Service manager returned today and put a home in the bathroom wall higher than the floorboard where the water damage was and said it was fine. He did take out trim work from bottom of vanity which had mold on it and on interior wall in the corner. Also can't forget the fact that all 3 faucets were leaking when I moved in and both bathrooms had mold under cabinets. They used regular spray paint and sprayed over mold damage in the kitchen and hallway bathroom, now the cabinets smell so bad. I start coughing hours after being under the kitchen cabinet. I hired the Mold Law Group who is getting reports together for the other house I moved out of and have a feeling I will be adding this house to the lawsuit. I'm suppose to start mold detox soon and I can't start program if I'm still in a moldy environment. So disappointed in this company. Their secretary told me they would only look at the bathroom wall that registered over 18%. I told her it all needed to be remediated. She said "apparently we are not going to make you happy so we will let you out of your lease to move somewhere else." It was expensive to move into this house and it has everything we need in it. I just want the water damage fixed. And don't forget the fact that rent has went up another $200-$300 a month more for the same type of house since April. There is more but this is the short version of the difficulties I am having with them read more

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Looks like we to have joined the LONG list of frustrated, unhappy, customers of Progress Residential! Moved her into our Progress Residential property 11/25/21 and from the start had a "grocery list" of issues, concerns and disappointments with our Progress Residential property. That list stared at (7) issues then rapidly grew to over (12) issues ranging from missing cabinet knobs to improperly installed bath shower fixtures to mold issues and appliances never installed before move in date! Progress Residential is very poor with communication and customer service. They make the residents feel as if THEY are the reason they are experiencing these ISSUES. Operations is poor, their PROCESSES are "broken " they play games, and always blame "other departments" for their lack of attention to detail wIth what are mostly very simple tasks! Technicians are usually unprepared to resolve work orders and usually do not arrive to proactively help the residence. They typically have an "I don't care" attitude and are never going to go beyond what is expected of them past the work order that were assigned. PROGRESS RESIDENTIAL IS NOT A COMPANY OR SERVICE I WOULD RECOMMEND. read more

I had an all around terrible experience they told me I was approved and denied twice and which sounds crazy because of the way I uploaded my ID I was denied went back in up loaded it correctly and was approved mind you they DO NOT CALL like most places they only email red flag number one !! So now I'm approved and they give me a run down it's already $300 paid holding fee and application asking $4300 all wasn't due immediately it was 7 days before move in so I had time submitted $2550 for them to withdraw from my account being the other options the fees were ridiculous!!! I check my account days later it shows they tried to take the funds but because $4 was missing it went back so I thought being it was being drafted out whatever was suppose to be there was on me and you know like most things it's up to you or your account will be in negatives if what I'm saying made since .. so once I saw that I immediately resubmitted another payment for it to come out immediately don't you know these people sent me a email stating my account was closed due to NSF and I was placed on a DO NOT RENT LIST I attempted to reach out the agents hung up on me and ones who approved me originally stop writing back in email .. I still don't get it I had one person reach out and she said when you are drafting funds whether it's there or not it's coming out and it's on you to make sure your account is in good standing .. she was unsure why and what happened also but they get this rating because after I resubmitted the $2550 the funds came out but they booted me from the payment login in and shut down my access to anything so I had to call .. a agent argued me down that I forfeited my rights to the funds being it was a NSF I'm like you sound crazy !! She refused to let me speak with a supervisor that I asked for 3 times and then turns around at the end saying the money is in limbo blah blah blah you have to contact your bank to dispute luckily my bank was understanding but the hassle to rent and get explanations of anything is why they deserve this poor rating I'll be posting on the BBB also because all I wanted to do was rent honestly I didn't deserve the hassle read more

RUN RUN RUN ! This is the worst company I have ever encountered . Not only do they have no idea what they are doing , they are scammers . I had to hire a lawyer to rectify their mistake . No one calls back , rude employees, incompetent staff. You are better off living in a van by the river then in one of these houses . Not only are they run down and disgusting, they have zero clue about laws in the states in which they rent . Do yourself a favor and look elsewhere . They are a nightmare read more

Worst company I've ever dealt with. Shady, deceitful business practices. If you have any other choice, DO NOT rent from this company. I reserved a property three months in advance of an interstate move. I was repeatedly assured by Progress that we had the property only to be informed via text message two weeks before moving that the current residents of the house (that they committed to my family) were not moving out. I was provided no logical explanation. I certainly don't wish anything against the current residents, but is all horrible business practice by Progress Residential. This has left my wife, infant child, and myself with the prospect of being homeless due to the very limited inventory of decent rental homes available where I'm moving. read more

Not the best rental company. Very difficult to get ahold of to get results on anything. They raised our rent by over $100 in the middle of a pandemic. Maintenance requests take longer than they should. I would avoid renting from them if possible. read more

Awful Residential service. Negative stars should be made. Absolute joke of a company. They harrass you endlessly, soo many move out fees youre basically robbed out of your security deposit. Keep driving if you see this company advertised they are awful read more

Cant no wait to move!!! This company doesn't give a shit about its renters. Move in day the house was FILTHY. Mold in the dishwasher. The wrong caulking used in wet areas (literally comes right off as you clean) and the nickle and dime you for everything that they can! I was charged $30 for air filters when I moved in and when I didn't get the filters I questioned it. They told me they put it in for me before I moved in - air filter is dated 4 months before my move in date! The previous renter obviously paid for it as they charged you $10/month to send them to you quarterly. The house looked completely different than the photos and the maintenance around the house was shotty at best. Grass was almost 3 feet tall in the backyard! I had to have my dad come by to fix the dishwasher and the garbage disposal because if I asked them to they charge you $100 for any service request. On top of that, I recieved 4 HOA violations within the first 3 months of living there. The roof needed power washing? Driveway needed power washing. But the house was given to me in this condition. So now it's my problem to fix and they charge you $45 every time they notify you of a violation. $180 out the window with I'm sure so much more to come. Will be terminating my lease early and cutting my losses read more

If you like waiting months for your money to be returned to you, and getting the run around, this is the place for you.... oh and being put on hold for literally about an hour. I paid $500 to 'hold' a house plus a $90 application fee. I was called back pretty quickly to be told that somehow there was a glitch with there system that the house already had a hold on it. Okay I get things happen, I was told the money would be returned to me. The money was taken out of m account the next day. It's literally been more than a month and I still have not received my money. William Piver does not know what he is doing and told my wife incorrect info. It seems like he was just saying things to get us to stop bothering him. I'm literally on speaker with this company(on hold for 15mins now) as I write this review and have already been hung up on once. Once I get my refund(if that ever happens) do I get a refund for all the time I have had to waste? If I was a millionaire I might not mind but $590 is a lot of money for a family. If I was a month and a half late paying rent, I wouldn't have a place for my family to sleep. This is ridiculous. I don't get how companies can get away with this. To PR, even if the address would have been right. Your company took ridiculously long to return my money that you had no problem taking out of my account less than 24hrs and then when I contacted your company, no one even tried to help. It was let me pass you to someone else. No one was really mean but the lack of concern was very disheartening. read more

The LOSO Walk development in Charlotte is managed by Progress Residential. They are the worst. Parking is a complete nightmare. There is not enough parking for all the residents. People are parking on sidewalks, lawns and even the middle of the street. God forbid there is an emergency, fire and ambulance won't be able to get close to half the units because of the bad parking blocking the street. both of my cars were damaged becuase parking is so bad people will squeeze into small spaces and leave half there car sticking out into the road making it impassable. The dog park is a mud pit with a fence around it. HOA rules for no commercial vehicles or pit bulls are not enforced. Dog poop all over. Dog doo waste stations installed are rarely emptied and there are literally 50-100 bags of poop on the ground next to the overflowing waste can. Units that were rented out in June 2022 still have AT&T fiber or Spectrum Cable lines above ground as tripping hazards. The residential relations manager, who claims to walk the property twice a week, is non responsive to emails and phone calls. She says there are no complaints but everyone in the development I talked to is very frustrated with the parking situation and the general upkeep of the common grounds. For a brand new development, it's looking rough already. On the plus side, the units are new so they look ok on the inside. The appliances and heating/AC are new. Most of the residents seem to be 20 somethings, fresh college grads or young couples. Avoid any property managed by Progress Residential. read more

Progress Residential - LoSo Walk is a new rental community in Charlotte. Progress Residential manages all the units. They have a million excuses, no solutions - Real Estate Services Near Me - Charlotte, North Carolina

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Esta compan es terrible,traten de no usarla.el servicio es malo,los agente te tratan como si ellos siempre tienen la razón,totalmente rudo y no professional. salí a tiempo de la 113 wood bend court en Clayton,complete un año y nunca me devolvieron el depósito. hise todo lo indicado y como quiera se quedaron con mi dinero. read more

Do not rent from this people ! We rented for 3 years with them and when something wrong was happening in the house they would take forever to repair there were times where they wouldn't even fix thins and now that we decided to move out the want to charge us extra 1,500 and they took our 1,350 secure deposit saying that we left the house horrible and the funny thing is that not even a month after we left they had new people! I sent them a letter saying we wasn't going to pay nothing and now they are sending us to collection !! DO NOT RENT FROM THIS TRASH ASS PLACE read more

I thought they don't do credit check but I was denied because of my credit... I even had to get co signer and was still denied.. :-(

We had a great neighbor. Unfortunately, this company decided to go up on rent DURING the COVID crisis. Our neighbor who is a teacher and single mom of two, one who is special needs, had to move out because of the price continuing to go up. Very disappointed in this company and their values and ethics. read more

I am Moving out of my Progressive home after three years next month. I had a pre -exit walk thru with Progressive employee Dale Smith last week. Although the Progressive office e mailed me the list of things that I needed to do. Dale took the time to walk the house and answered all of my questions. Very pleasant experience. Dale was very knowledgeable and professional. Thank you Dale read more

The Townhome is new. Progress bought the property. I have only one experience with the maintenance. I have a plumbing issue and reported it 2 weeks ago. They have not called as promised, I called them and they promised to send someone out same day. 5 days later still no contact from them. Based on this experience I hope nothing major happens. Will see read more

I have been renting from this company for a few years now and I cannot say enough good things. I recently worked with an agent named Ashley who was beyond helpful. They are always available to answer any questions that I have and always willing to go above and beyond to find the perfect home for me. read more

Do whatever you can to avoid renting from this company! Take the reviews you see here to heart. They make an insane amount of administrative mistakes, then act like you are asking the world of them to fix any issue that they caused. As soon as you submit your notice to vacate instead of renewing with them, expect to be treated rudely and with no consideration of your time or money. They mistakenly accepted our $1400 deposit for a house they already rented to someone else, then proceeded to take weeks to get that money back to us. They asked us to pick a specific date and time for a move out inspection, didn't show up, re-scheduled, didn't show up to the second one, then flat out lied to one tenant and claimed the other tenant agreed to just leave the keys at the house so they could get to it whenever they had time. I emailed about the above situation since I was upset about missing work twice in one week, never received a response. Then they mailed my security deposit in a check to the house I used to rent, the one I was receiving my deposit back for and no longer live in.... seriously?! The solution I was offered was to wait until the check gets mailed to the house, sent back to the post office, sent back to Progress, then they will re-send to the correct address. Another mistake made by them which they are in no hurry to correct. Can you imagine if I sent my rent check across the country instead of to them then tried to tell them it'll eventually get corrected and they'd have it in a few weeks? Yeah right. Do not give this company your business if you have any other options. read more

I am a realtor and they have not paid my commission. I have been trying to request it for 3 months. I have called and left voicemails and sent numerous emails. No one will respond. When I call the 800 number, no one has a supervisor to speak to and no one is available. I will never be placing a renter with them again. Worst experience ever!!! Brenda, the MLS Supervisor, has not responded to my messages (voice mail and email). read more

This review is ONLY for Liza Gonzalez and Stacey Thomas at the Charlotte office. I CANNOT sing their praises enough. Kind, helpful, gracious, and absolutely willing to do whatever it takes to help customers in the easiest way possible! I have called Progress over and over trying to get help with a billing issue and everyone was so rude and would hangup on me. Liza was the opposite, she called Stacey and they fixed my year long issue in under 48 hours! Hands down the best employees that progress has! If anyone has any issues call Liza and she will get them figured out with ease! read more

Progress Residential took over the management of my home from another property management company less than a month after my lease started. The original property management company was very reputable. Had I known that I Progress Residential would be my landlord and now property manager, I wouldn't have signed my 2-year lease. I consider it the ultimate bait and switch. Fast forward and I am mid-lease. Late on Sunday night only 5 days before rent is due, I received an email stating that they required proof of Tenant's insurance within 5 days with very specific requirements including adding Progress Residential as an "Additional Interest". If we did not comply within 5 days (by the 1st of the month when rent was due -- how convenient), then we would be forced to purchase tenants insurance from "Effective Coverage" for 10 bucks per month. I forwarded my Tenant's policy declaration to them immediately because I refuse to pay Progress Residential another dime than I have to -- and never mind the fact that they are forcing this change unilaterally mid-lease when my lease has no such requirement -- only requires that I have Tenant's insurance -- no mention of an "additional interest" or liability amounts. I received an email from Effective Coverage that my proof of insurance was not approved because I didn't have Progress Residential listed as an "additional Interest". So I call up my insurance company and they were happy to add Progress Residential on as an "additional interest". However, I am fully expecting to still be dinged 10 bucks per month because really Effective Coverage has a clear conflict of interest in being the sole approver/denier of 3rd party proof insurance declarations. If they can find a reason to deny the proof of insurance, then they have yet another captive customer. And even better -- a captive customer who they would NOT be required to pay ANY claims for because they would be subordinate to our regular insurance coverage. I don't mind the requirement as much as how it was done. It was done mid-lease and is, in effect, changing the terms of the lease -- so probably not legal. AND they only give 5 days to respond during a week prior to a major summer holiday when many people are already on summer vacation. That TELLS you that they are trying to cram tenants into this illegal scam. read more

Recently applied to rent a house in Matthews and they said application was not accepted when we have more than enough income and credit is good. So not sure why we were turned down but they had no problem keeping our money. Have called numerous times and have been on hold for more than 30 mins. An explanation as to why you rejected the application at the bare minimum would be great considering you keep the fee we provided! Please do yourself a favor and don't waste your time dealing with this group! Seems like they are just taking peoples money. read more

Absolutely worthless customer service. I've been on the phone between them & a company they use for 4 hours; they keep telling me to call the other company, other company keeps telling me to call them, and nobody can give me any answers. Phenomenally terribly experience. read more

a mistake was made in leasing and my co-signer was down as my roommate and my minor child was not on there7 days later still not on been told cases were made and my son hadn't been in school for over a week now because he's not on the lease !! The most unprofessional customer service, not but chaos and confusion worst rent of my LIFE don't do it !!! read more

If i could give it negative 5 i would. My family has been in this home for 5 months now with a fridge that doesn't even work, electric system that does not pump heat. When we try to get in contact to fix this, they barely respond to our calls. When they have responded they come attempt to fix the problem but days later same issue. Paying 2145 a month for this too. Waste of money. Save your energy and Time. Almost forgot, they lie to all the time, just today they said they get in contact with me with 2 hours, its been the whole day. this company shouldn't exist. read more

After continued complaints about inconsiderate tenants, smoking, loud cars, unkept yard, they take no responsibility for taking action to rectify the situation that affects the whole community along with immediate neighbors. Communication is poor, it's difficult to reach someone to pose a complaint and there is no response or action taken. read more

All the bad reviews are right and idk why people are reviewing Kody when he doesn't do anything for you. He has nothing to do with the leasing company and he was horrible and lied to us. We haven't even been in this home for 30 full days and we have no had a freezer that works. Had to buy a deep freezer for the garage. And they keep giving us the run around. Perry is the most useless maintenance "manager" ever. Doesn't know a thing. Communication between staff members is clearly none as they ask and say things that make it clear they don't. And our AC isn't working. We have had to submit serval requests. And three different service people have came to service the AC and it still isn't working. We get told people will call us back and they knew do. Want us to borrow a fridge until ours "maybe fixes it self after being unplugged for 7 days" after the GE tech stated it just needs replaced. We have paid them almost $10K in less than a month and this is what we end up with? Run!! Ignore the "good reviews" as idk how they happened. We were hopeful to have a good experience and trust me. I'd be almost willing to go broke to move out and break my lease at this point in less then 30 days. Run. Run. Run. Oh and Liza isn't helpful, Shannon isn't helpful no one is. No one had helped at all clearly as we have no answers and our issues are still in the same exact condition. Save yourself a headache and money. Edited 4/19: See below response they can't even read and communicate via text well. The response says microwave. My review clearly states a fridge. And we were able to get an HVAC guy out on Easter but can't get a fridge fixed or replaced in over three weeks. As of now both are still not fixed. Supposedly fridge is being replaced waiting to hear from company who is set to schedule delivery. So many people have called us 30 mins before they are scheduled to show up and that's how we find out so I have a feeling this won't be any different. And the HVAC guy said he needs approval to fix what's wrong with the HVAC so I am sure that will take another month. Will be emailing the fool who responded below but as you can see he didn't even read it fully. Pray for us. And I'll pray for you to find someone other than progress to rent from. Edit 4/20/22 Someone keeps contacting me asking about my microwave which as you can see we never had a microwave issue so that speaks volumes of itself. These contract companies that they work with are just as awful. This company that is supposed to be delivering our replacement fridge almost a month later after two days of talking to someone about trying to schedule a time to deliver it gave me the entire run around and they lie out their teeth. The guy told me he cannot give me any different time frame than 10am to 2pm. I told him no one would be home and he said we will try to make it later for delivery the next day at a time I'd be home. Called today after hearing different information to just be told I was never told that. The manager at this delivery company was rude and they back up their lying employees. Then all of a sudden when they say they can call me 30 mins ahead of time I asked why no one told me that when I said I work 15 mins down the road and can leave work to meet then as to avoid a head ache of these phone calls the last 24 hours the manager was stupid in continuing to repeat herself about a 4 hour window and then hung up on me. I promise whomever is reading this that myself and my boyfriend are very, VERY reasonable people and all we have ever expected was at best clear and consistent communication and that has never happened not once. Not with ANYTHING. Bottom line, please safe yourself the headache. In all my years renting and my boyfriends time renting we have NEVER had this horrible of an experience. We should have bought a house as the perks of leasing is clearly not available with progress. RUN people RUNNNNNN!! read more

I sold my home to this company and a package was delivered there while renovation crews were working. My package was stolen by this company and I have been given the run around for days. It is impossible to speak with a real person at a local office. Given that the company are theives with shady business practices and zero reliable customer service I would strongly caution against renting from them. If you rent in Charlotte NC area be careful- their maintenance and renovation crews will steal from you. read more

Horrible company. They instantly take your application fee and sit on it for 30 days before returning it. They lie about what qualifies you for renting. They SUCK. Don't rent with them. read more

I was approved for my house with a double deposit. ok cool the house wasnt available. so I chose another house. I was advised by Matthew Piver to view the home. when I went to view the home the home was too far from my job and my kids school. He told me to call customer service and make the switch. Not 1 time did he tell me that if I switch the location again my application would be cancelled. I called Customer service per his request and informed them that I wanted to move my application to another home. Friday July 24 Matthew Piver stated Matthew Piver Jul 24, 2020, 10:24 AM (4 days ago) to Jeffrey, Applications, me Hey , Your application has been cancelled. Your holding fee has been forfeited. Looking back at your records this is the 2nd home that you applied for and we had to cancel. We will not be doing it a 3rd time. Matthew Piver, Senior Leasing Specialist 8604 Cliff Cameron Dr Suite 110 | Charlotte, NC 28269 m: 704-516-1858 e: wpiver@rentprogress.com RentProgress.com Yes Im upset bc now I am out of $300 and that is not fair. So I am calling to speak to a supervisor about this issue, because the house I applied for wasnt ready for move-in until 7/24/2020. I am super frustrated as this was not explained to me when I requested the switch and they just cancelled my application and took my money without any warning. read more

So here we are again...We are still waiting for the insurance premium credit from last month, which was paid and now it also is appearing on this month's statement. We DO NOT want the insurance through your company!!! We HAVE and HAVE HAD insurance since before we moved in! I have spoken to numerous people including Stacey Thomas, Samantha Brockwell, Becky Ross, someone from your office in Arizona and Effective Coverage to try and resolve this issue. Effective coverage said the discovered the problem, a clerical error, and would resolve the problem. Why is it so difficult to fix YOUR mistake??? In the mean time we continue to be billed for a service we don't need and don't want. Please advise ASAP. read more

Horrible experience! No one will help me, left countless voicemails and texts.. by the time someone finally contacted me the house ended up going under contract with someone else. Sometimes it would take over a day to finally get a response. Ended up going with a different company. read more

I have had a great experience with Progress until today... Our hot water heater has stopped working 3 times over the last week. They have sent a man out to work on it twice. So I called Progress to vent and the woman was rude and told me basically to deal with it. All I wanted to do was vent. For the money I pay ever month in rent I should be able to vent. read more

Customer service is great however once you're in contract that all goes downhill. I've been without A/C in the hot summer for over 2.5 months! Technicians that progress contracts with has been out three times and doesn't know how to fix my unit and so I just keep entering emergency tickets. Progress could care less about anything except collecting rent. Will not be renewing my lease or renting from them ever again. RENTER BEWARE YOU'RE ON YOUR OWN!! Please do research on this company before signing a lease. They have a Facebook group about how they fail to meet the needs of their tenants. Also if this isn't enough for you please read the reviews on google. I got a response from rich after leaving my review on google if the situation does not get resolved and he said to get in contact with him and he never responded or reached out. His intentions clearly were to just respond so it looks like he or the company cares. It's all for show. For a 2000 sq ft home they said that my situation was an emergency and they gave me a small window after unit to make up for the lack of heat...every week since dropping off the unit they inquired about getting it back but never followed up to see if the ac was working again. WHAT A JOKE! I only gave an extra star because I enjoyed the home despite the issues. read more

The worst rental agency I moved out of a rental home with them. I left the house in better condition than we received it as there was a toilet that wouldn't stop running and a medicine chest falling off the wall, and the list goes on. I provided my new forwarding address upon moving out. They made me go back for the final inspection 1 week after I moved out--very inconvenient. They thanked me for leaving the house in such good condition and that my refund on my deposit would be mailed to me. Three months later, still no refund. I called them, they confirmed that they had my new forwarding address, but that they sent the check to the home I had vacated---um are you total idiots?!?! I was given the run around and provided a phone number to get this resolved. No surprise that phone number didn't work. I spoke with three different agents and finally asked for a supervisor. I am now at over an hour on the phone with them and still no resolution. DO NOT RENT FROM THEM. read more

Horrible company. They over charge in rent. Take days to complete maintenance requests, never respond when I have an issue like the neighbors dog pooping in our yard. We were charged HOA letter fee for a tree that was in our neighbors yard. I was charged HOA letter fee for things that were resolved in the time they asked for. I can't wait to move from this house. I would NEVER recommend this company. read more

Great experience. Progress was awesome to work with! I had to rent from Progress in the Charlotte area for a short term after I sold my house in 1 hour and was in the process of building a new one. Securing the rental and moving in was seamless. I received all of my deposit money back when I moved out. They had such a great process for move-in and move-out. If you do the simple things they list for move-out, such as having the carpets cleaned when you move out, you will receive your entire deposit back. When the dishwasher stopped working, they had a maintenance technician out the very next day to repair it. Wow! This company's contract is very fair to the consumer unlike some of the other rental companies in my area which had unreasonable contracts, some of which were un-enforceable in a court of law. Why some reviews are complaining and saying they have been trying to get out of their contract for 6 months is beyond me because they have a 60 days termination provision, which means with written 60 days notice, you can terminate the contract and move out. (I've been a Legal/Contract Negotiator for over 20 years and I tell you their contract was very fair. Seems to me only irrational or non-paying people would be the only people complaining) read more

I had a great experience renting from this company. The process was simple and they did the work for me. They also helped answer all of my questions and did not "beat around the bush". I could tell they pride themselves on professionalism read more