TAY AWAY from North Point Asset Management -- Especially Broker Julio Fajardo
Our experience with this company has been nothing short of a nightmare. We are current tenants, and the broker assigned to us--Julio Fajardo--is one of the most arrogant, disrespectful, and unprofessional individuals I've ever encountered. Just take a moment to read the other reviews about him--they're absolutely accurate. He does not care about tenants, and his behavior proves it over and over again.
We've submitted multiple maintenance requests through their system, and most of them have gone completely ignored. Even though we're being charged $27 every month for a maintenance and pest control "package," nothing gets done. In fact, when I asked about the pest issue, Julio told me to go to Home Depot and buy bug spray myself--despite pest control being part of the package we're paying for.
This isn't the only issue. When we pressed for proper repairs, Julio accused us of trying to break the lease--an absolutely false and baseless accusation. We just want the home we're paying for to be properly maintained. Instead, we're met with lies, delays, and disrespect.
When I first spoke with Julio, he literally yelled at me and said, "What do you want?" That was the very first interaction. No professionalism, no courtesy--just pure arrogance. He continues to make false claims, avoids responsibility, and treats tenants with zero respect.
And when I reached out to their so-called "Quality Management" team, they claimed someone had contacted us. That's another lie. I even called customer service recently, and they gave me a number for a supervisor--only to find out the person doesn't even work there anymore. The rep even laughed sarcastically when I mentioned Julio's name, clearly knowing his reputation.
We've ended up fixing many things ourselves in this home because they don't respond. We waited months for them to even acknowledge a ticket about large tree branches hanging over the roof--nothing. Our bathroom floor is blackened, the paint is peeling off the walls, and every request ends with an empty promise.
Julio Fajardo and North Point Asset Management do not care about their tenants. They take your money, make excuses, and leave you to deal with unsafe, unmaintained conditions. If you're thinking of renting through them--DON'T. This is one of the worst rental experiences we've ever had. read more