Excellent experience having my windshield replaced by this small business owner. So much better…read morethan Safelite, and the cost was reasonable (less than my deductible). Don't hesitate to give him a go.

If you want your autoglass done right the first time. First…read moreClass Glass is the only company that uses the Technician removal and installation tool. The Technician tool is the only tool to safely remove broken windshields with little to no risk of harm to your vehicle or to the technician performing the work. The Installation method of the technician tool is just as impressive. The laser guided system accurately guides the new windshield exactly to where it needs to be for a perfect factory style install. This company is a work smarter, not work harder shop. Very impressive compared to other glass shops.

Portland glass can definitely offer a better price than the dealership and guarantees their work in…read moreseveral ways, however, I find their actual window replacement and calibration process questionable. When I asked my dealership about their window replacement process, they said it took two days. They replaced the window and let the epoxy cure overnight. The next day they would calibrate the windshield to work with all of the internal tech systems. That is the process at Bmw. I also had a similar experience with Mercedes a couple years ago on another car. It's usually a two day process. I decided to go with Portland glass because they assured me that they allow several hours for care time before they recalibrate. Well, come to find out when I called about the status of my car, they told me it was ready the same morning they started the job! She said the epoxy only takes about 20 to 30 minutes to cure... Will the windshield be OK and work perfectly in my car ? I guess that will be determined. Am I disappointed and feel misled? Yes. Am I concerned my windshield will have an issue in the future? Yes Portland glass can save you money and hopefully everything works out fine ... but if you have a high-end car and a lot of tech in your car that needs calibration with the windshield like mine, you may want to think twice. I wish I knew this before.

My bow window cracked, called two glass companies for price quotes and Portland Glass' quote was…read moreabout 50% less than the other company, so I scheduled them. Two gentlemen showed up, on time, and did a great job. Quick total cleanup, of the area, very professional - couldn't have asked for any better job done! Very happy - you rarely find this kind of professional service, anymore, from the lady who answered the telephone and scheduled, to the two very knowledgeable installers!

Granite State Glass in Hudson, NH is the best glass shop in America!…read more I've lost count of the number of windshields that they've replaced in our cars. Each time, each windshield that they've replaced, has been a masterpiece. Their work is precise, flawless. Interacting with Kenny, the Hudson store manager, is a pleasure. Kenny is a consummate professional. I cringe when i think of our prior experiences with Safelite Auto Glass. STAY AWAY from Safelite Auto Glass, they are awful! ON THE OTHER HAND, Granite State Glass is spectacular.

I always try to do my research. I live in Burlington MA but made the trip because of their ratings…read more Had my windshield replaced about a month ago and no issues. Everyone that I dealt with was courteous and nice. What they quoted is what I paid (veterans discount). No additional charges for clips, moldings, etc.

I also agree with Margot that a woman can come here and not be taken for a joy ride, which is such…read morea rare but amazing experience! I had a small tire issue that I had hoped could be resolved during my lunch break as there was an impending snowstorm on the way and I needed a mechanic nearby my work. They were able to help me out, and were extremely professional and kind! I would highly recommend them to anyone. Thank you so much!

As a single female senior lady, i worry mightily when seeking auto care. Silva's came highly…read morerecommended from a local and I was very happy with my visit. They were EXTREMELY honest, fair, thorough and did the work in a timely manner and for a reasonable price. I recommend this place for your auto service needs and you can feel assured that you will be well taken care of. They are a wonderful team!

I had the absolute worst experience with Safelite when replacing my windshield. On February 28, I…read morehad my windshield replaced through them since it was partially covered by my insurance. At first, everything seemed fine, but less than two weeks later, on February 12, I noticed a long crack spreading across the glass while driving--without hearing any impact whatsoever. Since the replacement came with a "lifetime warranty," I went back to the Safelite location expecting them to honor it. Instead, I was met with excuses and denial. The technician pointed out a barely visible impact mark and used that as an excuse to void the warranty. When I asked what kind of glass they used, I was shocked to find out it was an aftermarket Pilkington windshield--a flimsy, subpar replacement compared to the original manufacturer's glass. Let's get this straight: I've been driving my car for years without any windshield issues. Then, less than two weeks after getting a replacement from Safelite, it suddenly cracks, and they refuse to stand by their so-called "lifetime warranty." What kind of scam is this? Bottom line: Safelite uses cheap materials, offers worthless warranties, and refuses to stand by their work. If you want to waste your money and deal with frustration, go ahead and use them. Otherwise, stay far away!

I had a windshield replacement scheduled for May 23rd, between 12-5 pm. Living in New England, any…read moretype of weather can pop up at anytime. I understand that. The installation guy Ryan from the Nashua NH Amherst Street office calls to tell me he's at my car, and there's no car port to work under, and because his phone is predicting rain, he's not going to do it. "Ok, I get that, I said, but it's not raining at the moment. I also said It said thunderstorms all morning and it's 1:00 pm and it still hasn't happened." I felt as though he was being cautious yes, but also pushing off the job. No rain and I'm writing this at 2:00 pm., btw. Anyhow, I ask if they carry pop up tents for New England weather, and he comes back with, No! Tents?! I'm just the installer, not the owner of the company! Call them and tell them I don't carry pop up covers, that's not my job. I deal with CUSTOMERS LIKE YOU ALL THE TIME, & THEY GET A WET INTERIOR AND WATER DAMAGE AND THEY CALL AND BLAME IT ALL ON ME. NOW, Just because you're being difficult, I AM REFUSING TO DO THE JOB." WOW, first off, it was just a question, I said, "I've already agreed w you on a reschedule, I never once said I would blame anything on you!" A customer service rep should NEVER TELL A CUSTOMER THEYRE ANYTHING! So I tell him I feel as if he has a giant attitude, to relax. He starts ranting over my voice and completely cuts me off to tell me something like "now I am pushing your job off, even thought it's still not raining,I'm not losing his job so YOU can have a Window today." SUPER RUDE, SUPER IGNORANT, SUPER ABNOXIOUS. He starts laughing and sarcastically says "My office will be in touch," and hangs up the phone. THIS GUY NEEDS AN ATTITUDE adjustment and a class on CUSTOMER SERVICE. Sorry that's your career, if your that angry at customers find another job, RY GUY lol PS, it's now 5 pm, and just an update: it's sunny as heck and never rained. Not one drop. I've got pictures showing the weather at this moment and it's been like this all afternoon. It's still 83 degrees out. The job takes 2 hours. You called me at 1. Argued with me until 1:10. The office called me at 2, to reschedule. And it's now 5:05 PM and my window could've been done during the 3 hours left in the 12-5 PM time frame i booked. Awesome job. Another dissatisfied customer.

I work at CP & T auto 1465 middlesex st . Lowell MA 01851. ph 978 452 8250 . I worked here for…read moreover 10 year. Bob is the best guy . He does all the work himself. He owns the place so its his name on the line. Hes been doing it a long time. Best bang for Buck

From the owner: Serving the AUTOGLASS industry with quality installations since 1981read more

I am absolutely thrilled to have glass in my primary bath shower! The crew at Granite State was…read moreprompt and professional from initial quote to final installation! Thank you!!

A rock put a small crack in the windshield of my sportscar…read more I checked with a couple of auto glass businesses, one of them being a national chain, but nobody at Safelite answered the phone. Instead, a recording directed me to their website to get a quote, which was $148. They have a location VERY close to my home and, of course, I've heard and seen their advertising. I was a bit put off by not being able to speak with anyone on the phone, though, so I decided to call Granite State Glass, even though they are about 10 miles away. They just repaired my windshield for $55 (same-day appointment). The repair looks perfect. I can't even tell there was a crack there. Thank you, Tyler, for doing such a great job!