Quick quote, good work, honored original quote . Took a day…read morelonger than estimated and some communication and coordination that could've been better. But overall a good experience. Recommended.

Good price. Replaced the bumper after receiving a new bumper. Not much of a wait. I received…read moreseveral quotes through Yelp. I'm glad I used Yelp rather than bringing it to the nearest auto-body shop. I would use Patriots again without hesitation.

I've had such good experiences I had write a review, even though they already have 5 stars…read more I have had the unlucky luck of being hit multiple times; each time I have had my car fixed at Westford Collision and I still can't say enough about Scott and the experience. Other places in the area have quoted me almost double and told me it would take longer to fix. It is such a refreshing change to have an auto body shop you trust to not rip you off, and then outperform expectations.

I wish I could say I had the same experience as everyone else in the reviews, but my story is…read morevastly different with Westford Collision. Let me start off by saying that no... I am not a competing company, fake review, or making false statements as I usually do not write these kind of negative reviews. Back in the beginning of March, I was involved in a minor crash where the left rear fender and rim on my vehicle was struck. Very minor damage (scuffed rim and a small ding/scratch in the fender). Everyone I talked to suggested that I go to Westford Collision because they do the best work and "will be fixed right"... so I did. They told me it would take 3-4 weeks to repair the damage ("3 weeks usually but may be 4") which I found surprising because it was so minor... but I wanted it fixed right so I agreed. After the 4th week, I called Westford Collision to find out if my truck had been fixed yet, and was told they forgot that it also needed an alignment and needed to be "towed to another shop because they don't have an alignment rack"... what auto body shop doesn't have an alignment rack? They stated that it would be ready next Wednesday at the latest (4.5 weeks altogether to fix). They stated they would "tow" it to the alignment shop. I reluctantly stated I understood (expressing my frustration it was taking so long) because I didn't have a choice... That Wednesday, when the truck was guaranteed to be ready, I was told all repairs were done, but that they would not release my vehicle because they were still waiting for the insurance adjustment check to pay for the tow and alignment. I once again expressed my frustration as they promised I would have my vehicle that day (and I've been paying for a rental for the last 5 weeks). Westford Collision (after me arguing with them) agreed to give me back my vehicle even though they had not yet received the check from my insurance company. Now... I have a dash camera in that vehicle, and what do I find when I reviewed the footage? They DROVE MY CAR to the alignment shop (without my permission I might add) and falsely charged my insurance company $600.00 for the tow (clearly on the insurance adjustment $300 tow fee each way). So, Westford Collision refused to release my truck to me all based on false insurance claims (towing fees when they never towed the vehicle- truck also had approx. 25 extra miles on the odometer when I picked it up) I forwarded all videos to both my insurance company and the other parties insurance. Westford Collision might be the most dishonest company I have ever dealt with because of their false insurance claims and how they treat their customer (hold your car hostage on false insurance practices so they can collect more money from the insurance company). I challenge this body shop to prove otherwise and would gladly present all evidence to them showing their dishonest practices. I do not recommend this body shop and suggest you take your business elsewhere. Westford Collision blatantly practices insurance fraud.

We are so grateful to have found Ritchie and crew. We own 4 older cars that we are committed to…read morekeeping looking great and on the road for as long as possible - with no car payments! Over the years all of our cars have been repainted or repaired/touched up at the N Chelsmford location. Always the best service, best color matching and best time in the shop. We have told everyone we know about this Macco site and very highly recommend them. Keep up the great work guys!!

I took my Toyota Sienna in for some body and paint work and was extremely disappointed. At the…read morequoting stage I was told that in addition to the couple of spots that required painting the entire panel in order to match the paint, they would also take care of the small knicks and scratches around the car, but when I got the car back none of the knicks and scratches were taken care of. The reason given was that the painter "ran out of paint". How ridiculous is that for a paint shop? They offered to take care of it if I would drop off the car for another day the following week, but that wasn't feasible. So, eventually the manager offered to refund a couple of hundred dollars. Please ensure that the scope of work is properly documented prior to letting this Maaco location do the job.

Excellent service with Ventura's Auto Body Shop in Lowell! Went above and beyond. Professional,…read morekept timeline and did a wonderful job. Couldn't be more please!\ Linda Denatale

I just picked up my car from Ventura's, I could not be happier with the work they did on my car…read more The staff is excellent and customer focused, they did a great job repairing the bumper and trunk but also cleaned my car better than anyone has in the past. Thank you Ventura's for taking care of my car this week!!

Great customer service and quality work would highly recommend to anyone looking for car repair…read moreservices

Was recommended by car insurance after an accident. Experience has been poor overall with…read moredifficulties to get timely appointments, complicated 2-step process for insurance, poor communication, and inability to locate signed form.

Mill City Auto fought with the other person's insurance to cover the cost of my car's damage…read morerepairs completed and correctly instead of cheaply which is what their insurance wanted. I 100% recommend Mill City Auto in Westford. Jeff is professional, courteous, honest, and communicative.

I just picked up my car from Mill City Auto Body and I am so pleased with the job they did. They…read moregot the dent out I went to them for, and they even buffed out a few spots I wasn't expecting for no extra cost. They also had the car ready when they said they would. If I could give them more stars I would, but yelp limits us to 5 stars!

I had my 2015 Dodge Challenger SRT towed here after a pretty bad front-end collision. Being new to…read morethe area, I immediately felt comfortable bringing my car to Archstone after a brief phone conversation with Danny. He mentioned that the owner, Herman was out for the weekend but would be back on Monday. Herman contacted me on Monday after my car was towed to their shop to discuss the timeframe and details of the job. I was quite concerned and wanted to make certain the job was done right! Herman worked with my insurance company to make sure I received OEM parts for my car as he explained that the insurance company had only provided an estimate for aftermarket parts. Herman kept in close touch throughout the 3 week process of having my car repaired. I was also very concerned about the vinyl hood covering and he made sure he took it to a shop that did the job correctly instead of trying to "fudge it" himself. My car was ready the week he promised however there was one small detail that Herman took care of immediately after I brought the car back for him to correct the issue. While I was there he custom painted some trim for me and applied it to my car. My experience with Herman and Archstone Auto Body Inc was outstanding and I feel all of the "details" were take care of. I Highly recommend and would go to this body shop again if necessary.

I requested a quote from another body shop and Yelp recommended that I also request a quote from…read moreArchstone. Here was what I said: "Need front bumper, underway, fender liners and one side skirt replaced. I have all the panels." And this was the response from "Herman S.": "Hi ; You have to come by an we can take look and give you an estimate. We are open tomorrow 10am to noon." So I hopped in the car and drove 30 minutes for the quote. A couple of guys came out, looked at the car, took the VIN, all my personally identifiable information and gave it to their boss... who promptly told me he won't do it because he doesn't use customer provided front bumpers. Apparently customer provided OEM bumpers don't work just the bumpers he orders. It's his shop and that's fine. What's not fine was that he wasted an hour of my time for something he literally could have said in a Yelp message. And now I'm left wondering what they plan on doing with my VIN, home address, phone number, and e-mail. I just read his response. I literally had never been to this area of Tewksbury before let alone his shop.

Brought my 2013 jeep wrangler for a repair...4 days later i I picked the vehicle up. But I noticed…read morethat the aftermarket parts did not Fit correctly. So I brought it back. Mind you lost time for work, lost time period. I picked the vehicle up the second time. My driver side mirror is not working. It was disconnected, but not connect it again. So 3 trips later. The jobs should be done right the first time. Upon picking it up. I also noticed they only cleaned half of the vehicle. The side that they worked on. So now my Jeep looks like a commercial. It's a car product Before & After. I will never use them again, nor will I recommend them.

I dropped my vehicle off for repair of a small dent and a passenger side mirror replacement on May…read more1st and was told I'd be updated every other day on the status. I was updated on May 30th that my vehicle would be completed the next day May 31st. They called me on May 31st and said the mirror was never ordered and they had to order it that day which meant I would have to wait until the mirror came in for completion. Now my 30 day insurance rental expired so I had to pay out of pocket for an additional 8 day rental. I picked up my car today June 8th and had to have them take it back in to buff the door they painted as it was scuffed. The Manager or owner never came out to apologize but they did make sure I paid my $300 deductible before I left. I would not recommend them to paint my toes never mind my car again.