issues :
Starting from the beginning, she charged an upfront cost of $400 to advertise. Lisa told us when signing the contract that she had a website, and a contractor on call. She did not advertise on her website, jerwebsite was 'under repair' when I asked to see it, she advertised on Craigslist using the pictures and description I provided. She felt the most eligible renters were the same people that approached us to rent before we hired a management company - and she advocated for them, guaranteeing that the red flags we were seeing were not major concerns for her because they seemed 'nice' and 'responsible' and she 'does this all the time'. The first issue that needed to be repaired upon the renters request, she told us she just let your contractor go and she was in midst of hiring a new one. We never got the services she offered us at signing.
Lisa charge us an extra 2% to manage our property due to the location, yet she never went out there until we mandated that she walk through once per month due to concerns that we noticed
Lisa requested for the renters that a temporary fence be installed by a professional- it was installed by the renters/friends and it is in concrete. This fence is not temporary, and will cause damage if removed and I have to now buy the fence off of them.
Lisa did at least 2 walk throughs recently, and has yet to notice a few things that I saw within minutes, including, an installed animal door into the home, dog poop around the home, and stains ALL OVER the carpets. We were told there were no pets.
She also neglected to observe a 3 x 3 foot hole sawed into my garage then that the siding of the house is completely different and incorrectly installed from the hole they put in the garage.
Lisa guaranteed that a man, his girlfriend, and her sister would be living in the home, but it doesn't appear they there, there were at least 4 other men living there and they said they were subletting from the original man. This appears that he is managing my property and sub-leasing. She has done recent walk throughs and did not question who was living at the home, as it was apparent it is not who she told us.
When I wanted to do a walk through to see the inside of my house she told me that the renters had a contractor working on the bathroom, even after we told her obvious observations that would lead us to believe this was not so. When we stopped by on, they openly told us that THEY (2 guys living there) were fixing the bathroom. As although Lisa reported to us that she did monthly walk throughs the toilet was leaking for 3-4 months and the bathroom floor is destroyed.
Our monthly statements are often late. I told her I didn't receive February's statement in March, and I still have not received February or March. Our 1099 for taxes was done incorrectly, and never received. She told me that it was mailed at 2 different times and I made sure she had my mailing address correct more than 2 times, and we never received the tax forms in the mail.
When I try to talk to her about these issues she says they are my fault and accuses me of beating my girlfriend. I have given her $2,350 and she has left me with over $15,000 worth of damage in just one year of managing my property. If you want your house wrecked and turned into a grow house, then to be told it is your fault and for Lisa to accuse you of spousal abuse because she is wrong then you should use her.
I have converted the letter I sent her into a review as she has left a mass amount of damage to my house, and refuses to fix it. read more