We tried them as a short term property manager for a Lake Home in Hartwell. We were new STR owners…read moreand therefore had lots of questions. I really enjoyed our contact- but the owner was the issue. She was very rude to me in several occasions. She also lied outright when we had questions on pricing. We had set minimums and were told that we could adjust prices on their platform as they didn't track Clemson game weekends. I spent hours setting minimums for those weekends. Then we received several extremely low bookings for key weekends ( George Strait and 4th of July; $150 a night for the peak summer week in a home that sleeps 8). She had sent me videos on how the software worked to adjust prices . She the told me after the extremely low bookings ( prices well below our minimum)that price tool she literally sent me videos price adjustment that she "NEVER told me it worked for owners...???. So lies... ! The staff was friendly and very responsive, it's the owner. We felt like they are not geared to having lake homes as they are based in Athens. The other issue was we paid the top tier premium fee. That was supposed to include monthly inspections AC filter changes, batteries , light bulbs and such charged. In 6 months that never happened 1 time a man came and was in and out in a few minutes and didn't change the filters. All the spares were still in my closet. They also said that premium included extra insurance. When we had an issue with a guest damaging an item we got so much push back... it was $100 item and we were the told ( by the owner) we should've not had a quality appliance. After several requests they finally replaced the item. I was told the guest insurance they get charged wouldn't be applied again for damaged item. This was another concern because part her sales pitch was that they have guests pay premium so that small $ things under $1200 ( as I was premium level ) were covered. She didn't want to honor this. I think guests had ok experience. It was a struggle to get reviews. From an STR owner standpoint I would not recommend.

They are awful. Do not respond to inquiries or if they do it is a form response at best. Even if…read morethe property is not available it would be nice to get some response.

Bunch of assmunchers who sit around and play soggy crackers. They sit around sticking their thumbs…read moreup their crack and sniffing it

Working with the staff at Horizon has been a breath of fresh air. I have had to work with many…read moreRealty/Prop Mgmt offices and by far they have the best customer service manner. They have central coast friendliness, always kind and pleasant - especially refreshing in the world of realty companies - which are usually very rude.

I have been a tenant here since August 2020 and since the beginning Kim has made everything…read moreextremely easy. Any maintenance issues are addressed promptly, the areas of the complex are always clean and tidy, and management is always very helpful. I love the proximity to everything, and I always feel safe in my apartment. Thank you Kim for your attention to detail!

Lisa, Then you are not actually looking. I was a resident at…read moreone point. And I also know MANY of the residents you do have on site. You also didn't provide your information for the DRE complaint form against Kim being in violation to the tenant rights for a peaceful enjoyment of their units. Or that she lacks in keeping anyone updated on the time frame of the patio updates, the roofing updates, the painting updates. She reuses emails only changing the unit numbers and dates. Lets talk about how it took a week for units to still not have weather stripping on the doors that where painted. But yet has Kim sent out a email notice explaining why the weather stripping is taking so long?. When it should have been replaced when the doors were painted. Oh and those broken down water bills require an appointment just to get them when it STATES legally that when asked you as management must provide. There are pictures of the hose bibes being used by the painter. Bibes tide into that 4 unit building water supply. Or what about when jackhammering the patios they are plugged into a TENANT'S outlet. Oh, and lets not mention the roofing material. Nails and staples, paper and shingles ALL over residence walkways and carports. Or lets talk on how the outside storage closet are filled with roofing materials!!!! I am being the voice for the tenants because they dont want landlord retaliation which Kim has had filed against her in the past. I have done my research Lisa, and again your still not posted on any paperwork claiming to be an owner. It was documented when you changed it a few days after my last review just to change it back. Your an employee not an owner. Your not even management. Unless you can provide ACTUAL business contact for your employer and your broker or license number then you are considered as a paid agent and will be added to the complaint forms. And yes there are more than 5 being processed to my knowledge. That is 5 separate complaints. Against Kim and now YOU.

Hey,it's the Rottas and we moved in 5 years ago. It's a beautiful and safe place to live with a…read morefamily. The ladies in the office are nice and professional and the maintenance crew is THE best. We'll definitely miss the clean environment and the pools. Thanks,Bordeaux!

This experience has been incredibly unprofessional and deeply frustrating, especially considering…read morethat we never even moved into the property. We applied over a week ago and made consistent, good-faith efforts to stay in communication to ensure that all information was received correctly. The application process itself is somewhat flawed, as certain fields can be cut off upon submission, which we proactively tried to clarify. Initially, we worked with Judith, who was kind, understanding, and aware that we were under a time constraint. At that point, our application was nearly complete and progressing well; the only remaining item was my boyfriend's rental verification. Unfortunately, when Judith was unavailable, we were redirected to Theresa, the property manager, and the situation deteriorated significantly. Theresa spoke to my boyfriend in a hostile and accusatory manner, questioned why he was moving, and accused him of falsifying information on the application. She issued an abrupt ultimatum, stating that if his current landlord did not respond the same day, our applications would be denied. She further claimed that she had not received any verification documents and accused us of lying and wasting her time. At one point, she stated that the application indicated my boyfriend still lived in Bakersfield, which is categorically untrue. His landlord was hospitalized and without her phone at the time--an explanation Theresa dismissed outright, accusing him of fabricating stories. I called to seek clarification, genuinely believing there must have been some misunderstanding, as every staff member we had interacted with prior to Theresa had been courteous and helpful. Upon answering, Theresa opened the conversation with, "What do you need?" in a dismissive and hostile tone. When I calmly asked why we were suddenly being told documents were missing and that we were now at risk of denial, she again accused us of lying. I then asked--sincerely--why she was being so rude to us, as we had done everything requested and had not been treated this way before. This escalated the situation further. Theresa raised her voice and abruptly stated that our applications were denied because we were "too persistent," accused us of yelling and calling her names (which did not occur), claimed we had bad credit, and then hung up the phone. These statements are false. We have solid credit, earn well over three times the required rent, received positive references from both employers and previous rental companies, and even had a co-signer prepared if needed. There was no reasonable or factual basis for this denial. Given the aggressive behavior, false accusations, and sudden denial following repeated claims that we were lying, I feel we were treated unfairly and unprofessionally. I intend to file a complaint with the Fair Housing Act, as this interaction raises serious concerns about discrimination and misconduct. I sincerely hope this property considers replacing its management with someone capable of communicating professionally and respectfully, even under pressure.

I have been working with Academe for 7 months on a difficult situation in my rental house in…read moreAtascadero. Cami, Kelly and the crew have been outstanding help. They are knowledgeable, extremely helpful and I can't thank them enough for their kind and caring understanding of my situation. I highly recommend this business. the people are wonderful.

Had an appointment to view a rental with Tracy. She stood me up after I rearranged my work and…read moredrove from Pismo to Atascadero. They told me the rental was now taken and she sent a cancellation that morning. Never got the cancellation notice but I did get 2 confirmation reminders the days leading up. Tracy on the phone was unapologetic and unpleasant. Would never consider using Academe again and will discourage anyone I know from dealing with this unprofessional company.

Ashley was easy to work with and provided excellent service and advice when helping with my recent…read morehome purchase. Keeping in touch with the seller's realtor, taking the lead to ensure the lender was proactive, providing excellent references for home and pest inspection allowed us to close in twenty-one days. I recommend Ashley for all of your real estate sales and purchasing needs. Pleasant and energetic Ashley makes sure all tasks are completed and nothing is overlooked. Thank you, Ashley!

I love working with this company on marketing campaigns as I sell homes in and around San Luis…read moreObispo County. I met the owners at a coffee shop in Paso Robles and got to chatting. When they learned that I was a real estate broker they gave me a bit of information regarding their Matterport photography. I was intrigued and did research and quickly lined them up for a photo shoot. Impressive! I now consider them part of my team.

Loved living in this community. We were here from June 2016-Dec 2020. We decided to head back home…read moreto the Bay Area, otherwise we would probably still be living at this complex. If you have a friendly pet, this is the place to live! They have (I think) about an acre of forest that is fenced off. You can walk or let your pup loose and they'll most likely meet other doggos and have an impromptu play date. Rhodee (our dog) had so many pup and feline friends here. Neighbors are super kind and friendly, we were sad to say goodbye to so many people that live here. Nicole D. is the complex dog walker so if you need someone to walk your pup or stop by to feed the kitty, she's your go to. Ben the facilities manager is awesome, whenever we had a problem in the apartment he was always quick to help. Just send in your request online. Allison the property manager was always kind and accommodating. Follow the rules (which is a simple request), let her know about things ahead of time (which is just being considerate) and you'll always receive great customer service from her. During our time here we lived in an upstairs one bedroom and then a three bedroom townhouse. The apartments are nice and the appliances were up to date in both of our places. The townhouse comes with a garage and a patio or small to medium sized backyard, depending on which unit you get. We loved living here and would definitely recommend this complex to anyone looking for a quiet and safe place to live in Atascadero.

Quiet, serene living is what you get with Hidden Oaks. Repairs are done quickly and efficiently…read morewith the portal app. The maintenance man Ben is great and lives in the complex. Allison,the property manager is great at communicating important information for the tenants, and a pleasure to work with. It has a lovely park within the property that is well maintained and great for your furry friends. If you are looking for a clean, safe environment for you and your pets, this is the place!

Jay helped us sell our Morro Bay house and buy a new one in SLO, both for excellent prices. Jay…read morewas very understanding and thorough in seeking out new houses that met our sometimes weird requirements. Navigators provided us with a great selling and buying experience, finding us the ideal house. Highly recommended !

Love getting the updates on sales on a regular basis. It is very informative and very good to…read morereceive for data based information on the current and recent status of the market. Their service and time to gather all this is well received and appreciated!